Our experience at Govberg was perfect. After going to several jewelers to discuss a new setting for an engagement ring we found Tracie Ward at Govbergs. She was pleasant, not pushy, and so nice to work with. I am so pleased with the results. The ring is gorgeous! They also have a great selection of watches and jewelry! My husband had a watch repaired and was very pleased! Would definitely recommend Govbergs. read more

Govberg Jewelers - Govberg reset my diamond into a beautiful 3 stone setting! - Jewelry Near Me - Ardmore, Pennsylvania

DO NOT BRING YOUR WATCH HERE FOR REPAIR! We brought my mothers Patek Philip here A YEAR AGO and they still have not repaired and returned it. They keep telling us that it is in Geneva waiting for a part and they have no idea when it will come in. My mother is 90 years old and will probably be dead before she sees that watch again. This is criminal and I cant get the watch back, we have paid so much money. BE AWARE. read more

if you want to sell a watch through or to Govberg/Watchbox....DON'T. They "sold my watch" for me in mid august and its October 8th today(7 weeks!!!) and i still don't have my money. It is an expensive watch($45K). They give me a different reason every few days why the money hasn't been sent. waiting to make sure customer doesn't return it....need to get approvals to send wire etc. I really can't imagine what the real reason is? they don't have the money? i see a lot of 1 star reviews. i wish i had noticed that before sending them my watch! read more

Wow these guys are a complete joke! I sent in my Hamilton Khaki Pilot to get an estimate for repair. Tons of shadiness with this company. 1) their repair estimate was $600! That's more than the watch costs brand new! 2) They specifically said that the watch crystal was scratched. Interesting since it's a newer watch with a stock SAPPHIRE crystal (the most scratch resistant crystal you can buy)! 3) I sent my watch in a plastic ziplock bag with the screws and little metal retainers to hold the movement in place. The message for the inspection says that the watch is missing the screws and retainer tabs! If you don't want to get back all of the pieces of your watch that you sent then Govberg is the company for you! Who knows how much it's going to cost me just to get those screws from Hamilton! Don't waste your time and money with Govberg! read more

I have bought numerous pieces of jewelry/watches from them over the years, and all of their watches/jewelry is of high quality. Service department is amazing with repairs and services. Highly recommended them all around! Go see Andy and Liz. read more

Poor Experience Watch buying and the 'make an offer' can best be described as a joke. If you want to buy a watch at the price listed on the website, no sales tax is charged in the cart when shipping out of state. Make an offer lower than the sales price, using the tool on their website and suddenly, a 10% sales tax is added. They could be more transparent and just say 'this is the discount we are prepared to offer' as opposed to hiding the difference in a sales tax they don't have to charge. read more

Probably the most obnoxious Rolex dealer I've ever had to deal with. I've bought many higher-end watches from authorized dealers in the past - Rolex, Omega, IWC, among some lesser-known brands such as Sinn. Sometimes I've also purchased ones second-hand from people privately, and the way I verify the authenticity is by checking the original receipt with the serial number. This is the industry-standard way to authenticate a Rolex -- either you ask an authorized dealer to crack the case and examine the movement, or, if it's over the phone, you can them if the serial number is genuine. It helps if you have the original receipt. Recently, I purchased a Submariner-C no-date (114060) from an individual and wanted to call to authenticate. When I called Govberg, they said they couldn't confirm the authenticity, even though I've done it this way with every other Rolex Authorized Dealer in the past 15 years, because "they couldn't discuss the confidential information of a prior purchaser." I don't need the confidential information - I just need a "Yes, we sold that watch" or "No, we didn't." I already have all the information! Then I asked if they could simply authenticate the serial number, which other authorized dealers have told me that Rolex requires them to do. They also said no. Finally, I called back a second time to speak with the salesperson directly. He said, and I state verbatim, "Were you calling to buy a Submariner?" When I explained that I was looking for an authentication, he said, "Didn't you already call once? I already told you we can't talk about a customer." Wow. Really. Amazing. I have never, EVER had such poor service from a Rolex dealer before. Govberg might have an internal store policy not to discuss prior purchases, and even one to not authenticate (although Rolex tells them to), but the icing on the cake was the abrasive attitude I got from this guy. If I was going to drop $8,000 on a new watch, I think you should know that any fawning you might get before you buy will be counterbalanced with the poor attitude you get after. For example, James & Sons in Chicago are a MUCH better luxury watch dealer. I've bought from them in the past and have always been happy -- both before and after I give them my money. Here's their Yelp page: http://www.yelp.com/biz/james-and-sons-fine-jewelers-chicago read more

No integrity. No customer appreciation. I gave clear instructions to the Govberg employee about the repair of my 30 year old Rolex. When the watch was finally returned, it had not been repaired as I had requested - a huge mistake that ruined the sentimental value of the watch. I learned that the original employee had subsequently been fired for what Govberg admitted to be poor service and numerous mistakes. However, Govberg just made excuses for the employee's error. Govberg was dismissive and refused to take responsibility for its employee's incompetence. And I had to pay $732.00 to get my watch back!! Seriously - TAKE YOUR BUSINESS ELSEWHERE. read more

I visited the Ardmore store yesterday and inquired for a Tudor chronograph watch. They had a used one for almost $7,000 when the price for a new one is some $5,000. If this isn't highway robbery I don't know what is. Never again. read more

I sent my wife's watch to them months ago. It took forever, there was mass miscommunication and a level of insensitivty from Jen. We got the watch back and it stopped working within hours. Sent it back and was told t would be pushed to the top of the list. I doubt that ocuured becuase it took them 2 weeks to tell me a screw broke and that was the issue. Still don't have the watch. Expensive too! I have since gone to another Rolex repair with my watch and they were the exact opposite. These people are terrible. You' ve been warned. read more

All of these reviews with low stars seem to mention selling watches to Govberg or returning them. I bought a preowned Speedmaster reduced. I had a great experience. The salesperson, Victoria is very kind and took care of me. She even had the watch polished and cleaned up after my purchase. If you want to buy a watch, I highly recommend Govberg. read more

If you are looking for a nice piece of jewelry or watch for that someone special, check out Govberg in Bala Cynwyd. Govberg's offers a wide array of jewelry and watches-both pre-owned and new. They also do appraisals as well as custom design of jewelry if you don't like anything you see in the cases. They also offer services such as jewelry cleaning and repair, silver restoration, engraving and a nice selection of bridal jewelry for your special day. The staff is extremely courteous and never pushy. Diamonds are a girl's best friend at Govbergs! read more

I called twice during daytime hours and only got a voicemail. I had my heart set on a Breitling Colt. No chance of buying from a business who doesn't answer their advertised 800 #... I can't imagine trying to get service after a putchase. read more

I bought a Patek Philippe watch and a Cartier from Govberg. Since retiring I only wear my Patek once or twice a year, so I decided to sell my Patek, which is in mint condition. I was told by Victoria (Ardmore, PA) that they would be happy to buy the watch, but they could only offer me "less than $8,000". Since I have a replacement appraisal from them for $12,000 I decided to sell the watch myself on eBay. Selling on eBay was more involved than I wanted, so I contacted Victoria (7/18) and told her I wanted to sell the Patek back to them. I called her today (7/25) and asked what the final purchase price would be. If she was saying "less than $8,000" I figured somewhere around $7,500. She then told me they would be willing to purchase the watch for $6,000! That's a LOT less than $8,000. She told me she didn't mention $6,000 at first because "she didn't want to insult me." I explained that I was insulted, and this sounded a lot like bait and switch. She said this is how the salespeople are told to handle purchases such as mine. "This is what I was told to say by my manager." I then asked to speak w/ the store manager and was told he was not available. I then asked for the owner's (Danny Govberg) phone number, and she told me she didn't know his number but would happy to transfer my call. She transferred me and suddenly I was in an anonymous voice mailbox. As many people have said in other reviews, I would suggest anyone thinking of making a purchase at Govberg's to find another jewelry store. If I had read some of these reviews when I was looking to buy the watches, I certainly would have gone elsewhere. This many people cannot all be wrong, look elsewhere... read more

I'm in the market for my wedding band and Govberg was the first place I've found that had all the options I was interested in, in store for me to look at. Victory helped me and was very knowledgeable and able to answer all my questions and offer lots of helpful advice, in a very kind manner. Many thanks! read more

This Company does business with pawnshops, which mean they may have stolen watches. Think about getting a low ball offer and then they raise the price. A lot of reviews are good, there are many bad reviews. Do not get taken by fair trade either. I was a secret shopper and they basically failed on customer service. Rule number one: never argue with the customer. Rule number two: common courtesy Rule number 3: Never let the person due a comparison because they look on other websites that gives the lowest amount, hence fraud. They are suppose to be professionals that they should know the watch not go to a sight. read more

They were recommended to me buy eBay to sell my 2 Omega Seamasters one is brand new and the other little older but both are in mint condition with box, both worth close to $7,500.00 and they have the balls to offer me ONLY $2000 for both!!! That is truly degrading and it is not only LOWBALLING but it is a kick in the balls. DO NOT EVER SELL OR BUY from these people. read more

Just bought new AP . Did a trade in on my watches and upgraded transaction went very smooth , Armand was precise and kept his word. I got fair market for my watch and got a great price on my new purchase , watch was delivered before expected. Top notch very professional , will be buying more time pieces from then .. Thanks Armand read more

During their annual sale in October, Goveberg (Ardmore, PA) had the Oris Divers 65 on sale for 30% off their $1800 retail price. This made the brand new watch less expensive than the used version they were selling on their website for $1300. I called Govberg and spoke to Jason and asked about the used Oris -hoping to get a better price. When I informed Jason that the used Oris was actually more expensive than the new watch on sale in their Ardmore store, he became very rude and combative. Instead of telling me to buy the new watch in Ardmore, he actually tried to get me to buy the more expensive used watch. At this point I had blood shooting out of my eyes in disbelief as to what was happening. I firmly believe that Govberg employs too many young adults with little to no selling skills. They become belligerent and combative when they are challenged because they seem to take everything personally. read more

What a bunch of officious snots. We went into the nearly empty store. One staffer actually assisting a customer; 2 or 3 others standing around. My wife and I wandered the store looking at the cases. Nobody said a word to us; not hello, nothing. Even commenting that she wanted a diamond anniversary ring didn't get a rise out of these people. In the immortal words of Julia Roberts in Pretty Woman, "BIG MISTAKE!!" read more

I went in to have a battery replaced in my Tag watch, I was told "$60.00 for just a battery replacement, $90.00 for pressure testing, and vacuum seal it" (??). I also wanted to know, what would it be to re-polish it, I was told "We don't know, we send are watches out, but you can put down a $$ max for and estimate. I said $150.00, about 3 weeks they called, and told me the ring I had was done, and the watch was done, and it would be $160.00. I wanted to know what the difference was, and did that include the polishing it, they told me no, that was just for the battery, but since I had a set amount of 150.00 they would only charge me that. The polishing would be 90.00 more. When I requested a itemized bill, they could not provide one "we send are watches out, and it's whatever they charge". It will be the last time I go there. read more

I took my IWC 3777 pilot to them to swap out the alligator strap with a new stainless bracelet I had recently acquired. I contacted them and spoke to Victoria. I explained what I needed done and expressed concerns of the availability of the special spring bars that were required. She discussed my concerns with the watch maker, Andy. Who confirmed they had the parts. I stopped in the next morning, was politely greeted by everyone in the store. Walked to the back introduced myself to Andy and explained the prior day's conversation. He immediately recalled every detail, took the various parts and made the swap for me in 10 mins. It was an absolute pleasure to work with Andy and Victoria on this. Higher end AD's Are expected to perform at higher levels of customer service and they hit they read more

I went in store to have a diamond verified and guy says it's a Moissanite. My jaw dropped and day was ruined. Next day I took it to three separate diamond stores on jewellers row. All three confirmed premium natural diamond. So if diamonds what u looking for, stay away. read more

This is the only authorized Patek dealer in the area. Unfortunately there service is pretentious and sadly unacceptable. As a owner or many fine watches, I'd only go here as a last resort. There prices are higher than they should be by about 20%. If you know the market and you know fine watch's, you will realize this. The sad thing about this is the attitude of the sales staff. publicly govberg gives the image that they really care about customer service, in actuality they don't. I'd recommend you don't purchase here read more

bought 5 or so watches/earrings.. This place is 90% a men's watch store, You gotta know your stuff before even thinking about going in, To the person dropping $300 on in-laws gift, that's chump change to them, i spent thousands, & they still are snooty....bring cash to negotiate better deals, i swear, it works 15% discount all the time.... don't be afraid to buy last years model, every June, (my b-day) they blow out NOS......5 out 5 for me. read more

My wife and I went there to buy a watch for another family member (who came with us). Brian was super helpful. We weren't spending a lot of money, compared to what I imagine most people spend in the store. Yet, they treated us extremely well and didn't try to rush our purchase. After buying the watch, we also wound up buying a ring. They didn't try to upsell us on a more expensive option for the watch or ring. They treated us extremely well and helped us save money. We would definitely go back for future purchases. read more

It's a beautiful store with a great selection of watches, but their service of a watch I dropped off in September (I'm writing on 12/30/14) was an embarassment. They could not coordinate finding a new strap and while it was nice to eventually offer to secure a strap from another watch store (Time After Time), it was only done after holding the watch for 4 months! Very little communication was ever given to me and I stopped in about 4 times to see what was going on. I would think the conclusion to this issue should have been made after maybe 1 month of trying to get the right strap. So in sum, they held my Luminox for 4 months and still were not able to find one - I am picking up the same watch I dropped off to them in the late Summer! I have had much better experiences with Bernie Robbins in Radnor for my Rolex and with the purchase of an engagement ring. read more

If you have a watch to sell your better off selling it on eBay. I was a repeated customer they treated me like sh@t because I wanted to return a watch. They Told me I scratched it. I have pictures to prove it wasn't scratched. Once I smell a rat I am done, bye bye read more

Received my almost 50 year old Omega Seamaster de Ville watch back in almost new condition (my choice not to have the face reconditioned). It great to have my old faithful back and it now keeps perfect time. Govberg's instructions were clear and their service was excellent and repairs were completed by the date given in their original quote. Overall great service at a very good price (Omega's quote was very much higher for the same service). Would recommend Govberg to anyone looking for a watch repair service that deals with high end watches. Les D Houston read more

Contacted Govberg for a quote on a crystal replacement for an Eterna watch. They gave me a quote of approximately $200. Great I say, pack up the watch, spend $40 dollars to package and ship to Govberg. Govberg receives the watch and then sends me a quote of over $900 including a full overhaul of the watch which wasn't needed. The watch was only about 2 years old. Felt like I got the whole bait and switch routine. Diffenitely a waste of time and money - I basically just wasted almost $50 mailing the watch to them and having it returned. And about its return - I had the stem pulled out the keep the watch from running since the face was full of glass and the hands couldn't move. Got the watch back with the crown pushed in and the second hand just clicking against a piece of glass and not moving - grrr.... I would go anywhere else. read more

Wanted $150 to replace a battery for my watch. ---oh -- that would include cleaning as well. The watch was only a year old. How dirty could the inside be? and that battery must be able to run the space shuttle or something! The best part-- no guarantee included!!! read more

I purchased a very nice Seiko from them last year. That purchase went well. I then purchased a Momo Design watch from them and it was in rough shape. The box was severely damaged also. They could not understand why I did not like the watch even after I told them the face was discolored and did not show well. I sent that back as you are given a 1 week period for returns. I then purchased a Breitling Colt and returned that as well since it was too small for me. Again, the sales person showed frustration that I returned the watch. I again stated that I am using my 1 week return policy as that is my right. I have since contacted them about selling two beautiful Tag Heuer watches I came into possession of from my friend who was the original owner. These watches were in brand new condition and beautiful. They tried to Low Ball me big time with a $1,600 offer for both. I since sold these to a more reputable dealer in Texas for twice what they offer me. I will never purchase from them again. Be warned!! read more

Purchased breitling. Paid via paypal. The package had mystery return address and Fed-Ex told me it is 6 lbs in weight. Called paypal. Paypal told me to refuse package to protect my self. Refund received. Later I wanted to buy another watch. I was blacklisted and they refused to sell anything to me. My view they are unfair. read more

I have never shopped there for jewelery or watches, so I can't comment on that end, but I have twice brought in gold jewelry to sell, and can tell you for sure: DON'T BOTHER. Both times their offers were at least 33% lower than what I ended getting from other places! read more

The reason the sales force in inactive is they do not want to make a sale. It is easier to ignore a customer. Sales force with attitudes means go elsewhere.. read more

I can only speak from direct experience with the Ardmore store but every aspect of my 3 visits was very satisfying. The staff were professional, helpful and quick to respond without being overbearing. Jackie, the saleswoman who helped me make a terrific decision is exceptional in every way: honest, engaging, professional and friendly. I went there looking for a ring and found a beauty. Price and service were great throughout including the gentleman jeweler who works on the rings/setting. Yelp reviewers can be harsh it seems but everything about my experiences there as a first time buyer was terrific. read more

Bala Cynwyd's equivalent of a high end NYC watch dealer. Find out what you want to buy somewhere else, and then go negotiate a fair price for a high end watch at Govberg. read more

I recently contacted Govberg about pre-owned watch I was interested in. I live in Australia, and my wife was going to pick up the watch for me in the US during an upcoming trip. We agreed on a price via email and over the phone and I was told they had to receive payment by bank wire in order to ship it (no credit cards!). I was literally just about to send the transfer electronically when I was contacted by the salesperson to say the watch had sold to someone else the night before. He apologised but no offer to source me another watch, and no response to my email outlining my disappointment. I suspect they sold to a higher bidder. Very unprofessional service from a supposedly reputable company. read more

Govberg jewelers and specifically Brian was awesome in helping me find an engagement setting. beautiful jewelery and he worked with my price range. very happy with the experience. read more

I won't say you should not patronize this location but I will say that if you decide to, you will be judged!!!! I was in here recently after work and immediately noticed the "what is he doing here?" Look on the one Gentleman's face. The one who looked me right in the face when I entered and didn't even bother to greet me. I'd been here several times before having my watches serviced and before this day I have always been made to feel welcomed. So as he STOOD not 5ft away from me at the watch case, another Gentleman GOT UP FROM HIS SEAT and approached to assist me. An older man who I believe was named "Marty". He was pleasant non judgmental and very helpful. Even going so far as to put on three watches for me to take a picture and forward to my wife. All the while the other salesman lingered nearby observing us, with a very obvious "why is he wasting his time" look on his face. I eventually purchased two watches, spending $4000 then watched as his attitude turned from snobby and dismissive to aggravated and annoyed that my salesman needed his computer to complete the sale. My wife returned a few weeks later to have her watch sized. As she waited another employee who has seen us there together told her about the way this man behaved. And that he seems to always do that to people of color. I know how I was made to feel but to find out that another employee watched from a distance and could see exactly what was going on is a disgrace. But proves to me I wasn't misinterpreting his demeanor. To make matters worse I found out he is the owners son. I can only assume by treating customers that way that his family clearly doesn't want my money. So needless to say from now on I'll be spending it where it is appreciated. And where I am not made to feel like I'm giving my hard earned money to people who don't even want me in their establishment. read more