I like this place, it was pretty efficient to go in for an eye exam and get an updated…read moreprescription. Made a reservation and was seen by the optometrists within 15 mins top, and she explain each test prior to the examination. Then I got my prescription and was out of there in 20 mins.

I'm not currently a patient here, but I will be after my experience just now. I came in with a pair…read moreof eyeglasses that I had bought online, and I needed them adjusted to fit my face. Their AI phone answering service said that adjustments were complimentary for glasses purchased through them, and I was fully prepared to pay, but the person who helped me insisted that there be no cost. She definitely didn't have to do that.

It blows my mind that there are reviews from people who THINK they can fraudulently bad mouth you…read moreand your business! I'm glad you do take the time to respond back, because people like this really don't deserve it. However, as a former small business owner myself, dealing with people who think they can get away with lies or misinformation are despicable. Anyways, I've been totally satisfied each and every time my husband and I have been coming here, for over twenty years, including when Dr. Au took over the practice from Dr. Huey. Thank you for always being friendly, patient and informative.

i am new to vsp and called to make an appointment for an exam for contact lens. the front desk…read morestaff were all really nice, over the phone and in person. they called prior to my appointment to give a friendly reminder. dr au and his staff were all very professional. my exam look about 30m dr au was pretty personable. recommended that i purchase pataday eye drops for my red eyes which are caused by allergies. the only thing is that i was not made aware of was the contact fitting fee, which is $60. when i called to make the appt, the gal provided my co pay amount and the allowance for contacts under my vision insurance. this is why i always opt out of vision insurance bc it costs less for me to pay out of pocket for contacts than to pay for vision insurance twice a month + copay + contact fitting fee + difference of what my insurance covers for contacts, which is about $100 more. so basically i am paying double this year. other than not disclosing the contact fitting fee..the visit was good. parking: plenty of parking.

Debra Alexander is a scam artist and can be vindictive. I went to see her for contacts in December…read more2025 because I wasn't given a contact exam during my regular visit. I wasn't aware that a contact visit was separate because my eye doctor in CT always did both at my yearly visit. When I came in I had my eye exam and ordered my box of contacts. Then I came back in March for my regular yearly exam. Before I came in I received many messages telling me to wear my contacts at the visit. I thought why should I? I already had my eyes checked for contacts. When Alexander came in the exam room there were no pleasantries and she just immediately sat down and started asking me how my vision was and she put the letters on the wall. She changed the letters and each time I could not see them at all. I immediately panicked because I couldn't see anything and she had flipped the letters many times. I thought I drove here and could see fine and I was sitting in the lobby reading on my phone just fine. I didn't know what was wrong with me that I couldn't see. When I asked questions, but she didn't answer she just kept on with her test. When she was done she said I had a different prescription in both eyes and that I would need two new different boxes of contacts. She had me take out my new contacts I had just worn to the office and throw them away. I refused to do that so she gave me a case to put them in and I put her contacts in she was prescribing me. I told her they were uncomfortable. She wanted me to try them for a few days and let her know as soon as possible if I liked them so I could bring my other prescription contacts in. She then took me out to the front to place an order with the tech. Mean while as I'm trying to keep up with her I'm thinking wait a minute when am I going to be checked for glasses? I wanted to use my insurance for glasses. I tried to ask her but she went back in the technician office and she said she would be back. I hoped then I would get a chance to say I want to use my insurance for my new prescription for lenses. I didn't even want to change my frames because she doesn't have a good selection or very many choices of glasses for women. The glasses selection cater more to men. The tech came out and I asked her if the doctor was coming out and she told me no and that she was seeing her next patient. Alexander told me she would be right back. The tech started talking to me about the contacts and placing my order. I was very confused and frustrated and I told the tech I feel very scammed. I told her I had just come in the office and had my eyes checked in December how is it my eyes dramatically changed in a few months and now I'm going to need two new boxes(a different prescription for each eye), which is going to cost me even more money and these are not the same brand and they probably cost more because they were a contact that dealt with stigmatism and bifocals. I told the tech I didn't come in to have my eyes check for contacts. She said well it's because it says in your records that I complained that I should have had my eyes checked for contacts during my yearly visit. I had that conversation on the phone with the receptionist and she explained that they are separate visits. I understood once she explained it but clearly I was being punished and scammed at my yearly visit. I told the tech right then that I felt scammed and that I didn't want to order the new contacts and that I would stay with the contacts that I just received in January. I was happy with them and I wanted to use my insurance for new lenses in my present frames. The tech said she would report my feeling scammed and how I was treated by Alexander to the office manager. I thought to myself what for? She works for her what is she going to do. Once I got my glasses I requested my records so I could go else where. The receptionist told me that she would let Alexander know. I said ok but why can't I just come in and pick up my records. She told me that Alexander needed to look over them and clean them up. I found that very suspicious. Why do they need to be cleaned up. I asked for the last 3 visits and it took 5 days to get them. I went in and picked them up and left. When I got home I looked at them and saw that my December visit was not included. I went back the next business day and requested my records for that visit. They then had to get permission. I told them I wanted the records for the visit but they asked me did I want my contact prescription. I said well yes I want that included but that I wanted all the information on that visit like what I had been given for my other visits and I showed them the records that I had been given. After they talked to Alexander I was only given my contact prescription and not the test records of that visit broken down. How convenient that I wasn't given those records to compare my December visit with my March visit. Very Calculating!

I had an appointment here yesterday for the first time! I really appreciated all the Doctors…read moreexplanations and thorough exams! Everyone there was very nice and helpful as well! It was all so easy! Can't wait to get my new glasses!!!

I could get emotional writing this review . I am a patient living with lupus and Sjogren disease,…read moreand I woke up one day with debilitating eye pain that completely changed my life. For an entire year, I went from doctor to doctor searching for answers because the pain was so severe that there were days I could barely get out of bed. After feeling dismissed by so many doctors, I was starting to lose hope that I would ever find answers or feel better. A friend recommended Dr. Flores and told me she was a doctor who truly listens to her patients. From my first appointment, Dr. Flores took the time to listen to my concerns, understand my symptoms, and acknowledge how much pain I was experiencing. She never made me feel like my pain wasn't valid. . She carefully evaluated my situation, explained what could be happening, and gave me hope that we could work toward a solution. Thank you, for your patience and I am incredibly grateful to have found a doctor who listens.

My husband and me were so thankful to find this place through google and good reviews, the service…read moreexceeded our expectations, The clinic is pristine, small yet homey. We were greeted by the welcoming staff Leah and Dr Flores ( young and pretty doc). Dr Flores gave us a thorough exam, patiently answered our questions and even choose the right frame for my husband. We will definitely be coming here again next year. Thank you Dr Flores and Leah

My first visit ever at North Torrance Optometry and I'm beyond words of the professional service…read morethat I experienced. I had a 4:30 pm appointment and as soon as I walked in, I waited about 3 minutes and they had called my name already. I was greeted by the front desk receptionist Silvia with a welcoming smile! I was then helped out by Micah who performed the preliminary procedures for my eye exam. He was very professional and took the time to explain what each state of the art equipment does. I was then seen by Dr Chad Shimazaki. Awesome optometrist. Very professional and helpful! He took the time to explain what all the results meant from my eye exam. He made me feel like I was part of North Torrance Optometry family already! Lastly, I was able to meet his father Dr Tak Shimazaki, the one who started it all. He was very friendly and welcoming. He was even doing some housekeeping to make sure the office was nice and tidy. Hands down I highly recommend North Torrance optometry to anyone looking for help with their vision. At the end of my consultation, Wendy who explained all the numbers and pricing to me was super helpful! I have nothing to say but positive things about this business! Very professional and great service!!! Highly recommended!

10/10 customer service! Explained the process and cost. Good selection of eye glasses and…read moredifferent price point . Will recommend your business to friends and family.

Dr Parfenova is a bright and shining star in the world of optometry. After years of wearing 1…read morecontact for monovision, where 1 eye with contact is for distance and 1 without contact is for close up, but sacrificing perfect vision, Dr Parfenova was the ONLY doctor that was able to solve the puzzle and get me contacts for both eyes. I am extremely grateful Her assistant Karina is also amazing and very helpful As a huge benefit, the the doctor is very pleasant to work with, provides great explanations and overall communication is just beyond excellent Thank you, Dr Anna!!!!!

First off, Dr. P is not only welcoming, warm, caring and beautiful but also extremely knowledgeable…read moreand will answer any questions in a way that is understandable!

Dr. Matsunaga and the staff are extremely professional and courteous. Every eye exam is so thorough…read moreand the facility is clean and filled with all the best modern equipment. Been coming here for years and don't want to go anywhere else.

From Dr. Matsunaga to Brandon to the front desk staff, Southwood Optometry is amazing! Our family…read morehave been going to Southwood Optometry since 2021. He's very careful and thorough and Brandon is so helpful with picking and fitting our glasses. Scheduling our annual appointment for all four of us is always easy and love how efficiently they get through all four of us in an hour tops. We only stay past the hour when we need to pick frames.

Great customer service! Costco definitely has the best prices for frames! I would definitely…read morerecommend

I picked two pair of glasses to make prescription sunglasses…read moreThey told me to get glasses that have adjustable eye pads I picked them up and don't like them They are giving me a hard rime to return them I came sunday and was told they need approval from main office I got approval Monday and came to return them Wednesday They are taking too long to give me my money back I return very little and do not take advantage