We had been "looking" and shopping for a couple of months. We almost came close to purchasing in…read moreTerre Haute buy they didn't want to deal. Stoops on the other hand, I really felt they wanted to do business and that we did! Great, Fast Service and Carson was great!

Stoops Buick GMC was one of the most unprofessional dealership experiences I've had…read more I'm based in Dallas and was purchasing a high-end used vehicle from their Indianapolis location. I put down a $1,000 deposit to hold the car while I completed a pre-purchase inspection. I paid for the inspection and sent a mechanic to the dealership. I told them I needed to speak with the inspector and would confirm everything the next day. The inspection came back positive, so I immediately bought a plane ticket to fly up and pick up the vehicle. That same day, after I emailed them my plan and timing, they replied that they had sold the car to someone else and were refunding my deposit. There was no heads-up, no call, and no "we have another buyer, you need to finalize by X time." Just an email saying it was sold. As a result, I'm now out $786 for the plane ticket and the inspection with no remedy. A deposit should actually hold the car, not hold it until someone else walks in the door. I would not do business with Stoops Buick GMC again.

Hand down best customer service around. We have been buying from this husband and wife owned…read morebusiness for more than 5 years. They have a great selection of reliable cars and take great care of us every time we are there. Treat us like family.

got a truck from them with a transmission that was under warranty transmission went out I took it…read moreto their shop to get it replaced convertor got stolen they replaced the whole exhaust without telling me didn't even tell me it got stolen shop thought they would get away with lying to me but replaced a bunch of other stuff without asking me and charged me for it and I told the owner of the car lot I was not paying for it since it was repair without consent and they proceeded to ag onto me because he had to buy another transmission because my truck was in the shop for more than 3 months because of warranty and tried putting that against me then that transmission went out he took it to a different shop and they couldn't even do the work right caused my transfer case to split in half which I had to pay for because they reversed my vacuum lines which caused it to be in 4wd without the light on (yes the light worked)... so please save yourself the headache DO NOT BUY ANYTHING FROM THIS POS CAR LOT

I would like to thank Holly in the Service Department for providing great customer service. I went…read morein without an appointment. I expected to wait a specific amount of time. I ended up waiting longer than expected. Holly thanked me for my patience and provided an accommodation I did not expect.

Cannot express enough how much I recommend not bringing your vehicle to their service department…read more Only 1 star because I couldn't put zero. In total it took 4 months to get my vehicle back after dropping it off. Originally went here instead of Tom O'Brian because they said they could look at it right away... ended up taking 3 or 4 days before they even looked at it. That was indicative of how the rest of the experience would go. Multiple instances of diagnosing, completing the work, that not fixing the issue, and needing to do something else. Conveniently every part needed was on back order. During the final repair, what was quoted as a 4 hour job took an entire week (with daily phone calls asking what the hold up was). Cherry on top was them attempting to charge approximately $1500 more than they quoted. If a mechanic ever tells you the repair is a dealer only fix, look elsewhere.

Meet with these guys recently and they were very cordial with a great selection of products and…read moreservices.

Terrible service! Sold me a car that had cost me over $1,000 to fix. DO NOT BUY FROM HERE!!!!read more

This place is fradulent and dont give a fu$k about you once u signed the paperwork...They cars and…read moretrucks is raggedy i wouldnt recommend this place to my enemy...I dont see why they still open.They make promises knowing they cant keep em . They cant even give us our paperwork for the plates and they got all they money.Told us to come get the paperwork we get there he didnt know what we was talking about and claim the lady that does that paperwork is gone for the day...We stay 45 minutes from there that was sooo inconvenient,but they didnt care.DONT RENT FROM THIS PLACE if you dont want to be upset...

From the owner: At Circle City Auto Connection, we're rooted in community, not quality. That means no-pressure car…read morebuying and a team that goes the extra mile to get you the best deal. Those are just some of the reasons we've been rated Indy's #1 dealership, but you'll find far more when you step onto our lot. With an exceptional inventory of used cars, trucks, and SUVs at your fingertips, we're dedicated to helping you find exactly what you're looking for. We even offer guaranteed credit approval and multiple financing options so there's nothing standing between you and your new set of keys. OptionsAttachments

Completely unprofessional. Owner/manager was discussing (ranting) the finance and credit details of…read moreone customer with several other customers when we walked in. They want you to fill our an online credit application which is an insecure Google Docs online form. They a few nice used cars that were overpriced compared to the market, and a lot of sketchy, high-mileage cars and trucks. It appears that they try to shuffle everyone to some dodgy high-interest hard case lender and look at you like an alien when you have good credit and are simply looking for a clean, reliable first car for your teenage daughter. I may be a woman, but I'm not an idiot. They would do well to remember that. If you're a cash buyer and willing to invest the time to play the game and negotiate, you'll be okay here. If you plan to finance through the dealer, especially if your credit is marginal, there are much better places to shop for cars with far better reputations.

I went up there yesterday 6/19/15 with money in hand ready to purchase a car from them. Willy said…read morehe had gotten me approved. I sat there waiting to get the paperwork finalized and completed, and all day all they did was "shoot the bull" with everyone but their customers and at 5:30 pm I was told the banks were closing and that they will call me at 10 am tomorrow to finalize everything. At 10:20 am I went back up there and they were not even open. After they did open I was told that they will call back in an hour. After an hour and a half I still hadn't heard from them so I had my husband call only for them to tell my husband that they are not going to work with me after all. Liars and scam artists is what they are!!!!! I wouldn't recommend a rat to them.

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

true honest review , I was sold a car with an extended warranty , that they then voided one they…read morerealized they sold me a lemon , I don't usually do reviews , but I'm a young kid , I should of got on here and seen all these good awful reviews , so yeah do not buy a car from here. I am paying everything out of pocket with no help from the dealership , Clayton Drummond