I want to express our deepest gratitude for the Virtual Family Program by Tim this past weekend…read more You saved our son through your Windward Way Recovery in Newport Beach and you have provided solid support for us. You provided a 2-day support program for families through Tim Arrigo CADC-II and being part of the session felt like we'd been given a year's worth of understanding and perspective in just a short time. It was truly life-saving for us--like someone throwing us a lifeline just when we needed it most. Thank you for the compassion, clarity, and hope you offered. We left feeling supported, grounded, and far less alone. What you're doing makes a profound difference, and we are so thankful. Shout out to Shaun and Tim Arrigo, CADC-II

I was really optimistic going into Windward, but all of their website photos are deceiving. Their…read moreemployee who picked me up from the airport was (allegedly) hitting a dab pen and took me to what I was told over the phone would be a "thorough intake process" was really a breathalyzer and UA. The person doing my "intake" asked me which program I was here for - I told him nobody told me and shouldn't he know?? The admissions person I spoke with over the phone said I would have "chef made meals". I was dropped off at a Vons with a $75 gift card to buy groceries for the week. As someone with a dual diagnosis, this was incredibly misleading and resulted in me not eating for 24 hours. The same admissions person said "the home i would be in would have shared rooms, but plenty of bathrooms". I arrived to the house which had 1 bathroom shared among 7 women. Sadly my time here only lasted 18 hours due to the fact that what was described to me over the phone was the exact opposite of what i walked into. Don't waste your time here. "House manager" or any WWR employee was not at the home I was assigned to when I arrived. It was 4 hours later that she showed up and was using her vape as a pointer while showing me the house rules. Not a single person here was professional or helpful - they just want your money. Bedspread on my bed was also COVERED in stains upon my arrival.

Beautiful facilities. Care for women and for women with children facing addiction. Kind, ethical,…read morededicated staff.

In January of 2024 I was scared, hopeless, and desperate. I unsuccessfully battled addiction for 16…read moreyears and was on the verge of giving up completely. New directions was my first step towards finally healing.. from the inside-out. Since then, I have maintained my sobriety, am active in my recovery, am a dedicated mother, and have an awesome career. The women that work here are talented, compassionate leaders that believe in you until you can believe in yourself. I have a life worth living today and I owe it all to them. If you need help, come here.

My wife then girlfriend went thru there IOP and stayed at there residental sober living house for…read morejust under 6 months. Connie, Jen and Todd are the best. We really need this place after we got out of rehab. To help us transition back into society again.

Connie (the owner) is hands down, the most real, honest, authentic bad ass boss I've ever met. She…read morecares about your treatment, she will go above and beyond to make sure you have what you need to stay sober. She doesn't co-sign anyone's bullshit, or play rehab games. She does what's right no matter what. She's a righteous person and even more righteous to have as a rehab owner. Dream Recovery is the place you want to be. There are so many horrible "rehabs" in OC- this is a diamond in the rough. If you are looking for a place that values sobriety, genuine effort to want to better your life and love- this is the place for you. Ask for Connie you won't be sorry!

The best. I miss NB terribly. I felt like I belonged and that I had people to talk to. The crushing…read morelonliness that i suffer from went away while i was there. I wish i could be there still.

Top notch quality care! Experienced staff who care about the patient & family. All of the patients…read moreI've encountered that have been to Northbound or any affiliated facilities have had great experiences! Most of the time people only come to write bad reviews when they're unhappy and unfortunately some people are beyond reasoning. I would 100 send my loved one here if needed.

My mom suffered a stroke on May 30th and, after a week at UCI Health-Los Alamitos, she was referred…read moreto Encompass. The nurses in the stroke and cardiovascular unit there were exceptional--compassionate, attentive, and truly wonderful in every sense. Through a coworker, I learned that a family member of hers was already receiving acute physical therapy at Encompass, and she spoke so highly of the professionalism and the facility that I shared it with my siblings. Not sure if manifestation did its magic, but the very next day, Gina, the liaison, reached out to me to confirm our interest in moving forward with the referral. She was warm, thorough, and deeply reassuring, guiding us with clarity and kindness. From the moment we arrived, we were struck by the environment: calm, organized, and thoughtfully designed, with each patient given the dignity of a private room. Gina had advised my mother to bring comfortable clothing and activewear, preparing her for the intensity of acute rehabilitation. The nursing staff met every expectation with grace and care. A heartfelt thank-you to Nurses Lupe, Daisy--whom my mother called her "my friend," a name they shared for each other--JP, Tiffany, May, and all the others whose names I may not have learned, but whose presence we felt deeply. The food and cleaning service crew were wonderful in maintaining a clean environment everyday and nutritious meals! My mom loved the food & it definitely provided her more insights on the importance of eating a variety of foods! I wasn't able to attend most occupational therapy sessions since they were held early in the morning before visiting hours at 8am, but I did have the chance to meet Peter and Cassidy. They were grounded, kind, and made my mother feel safe and at ease during her first shower in a week--a moment she described with profound gratitude, calling it "the best shower of my life." And finally, to our main case manager, Nhã Vũ and the physical therapy team Matt Lê, Kevin Lê, and the therapist with the earring who was described as "Kevin's student," (sorry I wasn't there to catch your name) ,Tâm & Christine- each of you left an enduring mark on her recovery. Even those I did not meet were spoken of repeatedly with admiration and warmth. My mother often recalls how one of you said you would care for her as you would your own mother and you did exactly that. There is something powerful in how she continues to remember these sessions. During home PT, she will sometimes pause mid-exercise, laugh to herself, and recount a story or moment from Encompass. Those memories have become part of her healing. We are especially grateful for the diversity within Encompass, and for the Vietnamese physical therapists who played such an important role in her comfort and motivation. Being able to communicate fully and be understood, I believe, made a meaningful difference in her recovery trajectory. She is not yet fully recovered, but she is undeniably on a strong path forward--built on a foundation of skilled care, encouragement, and human connection. On behalf of Cô Phương Lê and my siblings, we extend our deepest gratitude to the entire Encompass team. The level of care you provided was not only professional, but profoundly human.

My mother recently had a stroke, and we were very concerned about sending her to an acute…read morerehabilitation facility. When my father had a stroke, he was not placed in a good facility, so we were understandably hesitant. However, this center has exceeded all of our expectations. It is clean, well maintained, and the staff is incredibly patient and kind. I truly could not be happier with the care my mom is receiving. Her nurse, Ayelet, is absolutely amazing. She is caring, respectful, and highly knowledgeable. She treats my mother with genuine compassion, and it shows in everything she does. Our family feels confident and grateful for the decision to have my mom at this rehabilitation center.

lawsuit filed by Blue Cross Blue Shield of Oklahoma against several California rehab facilities,…read morealleging a scheme to fraudulently enroll Oklahoma residents in insurance plans and then traffic them to California for addiction treatment. - Thousands of Oklahoma residents, many from Native American tribes, have been transported to California rehabs in recent years under the guise of obtaining treatment, but this is driven by an "army of fraudsters" rather than quality care. - The scheme involves "body brokers" who find potential patients, insurance agents who help them fraudulently enroll in BCBS of Oklahoma plans, and rehabs that then bill the insurance extensively while providing substandard treatment. - Patients are promised free treatment and housing, but are then often "kicked to the curb" when their benefits run out, left stranded thousands of miles from home. - The lawsuit alleges over $36 million in fraudulent payments to the defendants, who used a range of tactics including having patients lie about income and residency to get better insurance coverage. - This pattern of fraud targeting out-of-state addiction patients has played out repeatedly in California's "Rehab Riviera," with insurers like Aetna and Health Net also suing over similar schemes in the past. https://wpdash.medianewsgroup.com/wp-content/uploads/2024/12/bcbs-oklahoma-v-south-coast-et-al.pdf?fbclid=IwZXh0bgNhZW0CMTEAAR1QH-kZ4CuWrcP9scwJSU52ZeDfKDMbI2QNiYLrXYvb4pP4UMGsqmzuLdY_aem_FHZM2Jt7KAZU0rwJ-dks6w https://www.ocregister.com/2024/12/16/addicts-trafficked-cross-country-by-army-of-fraudsters-new-lawsuit-alleges/

this place is a scam. it is not a rehab whatsoever. i attended some sessions in the hopes of…read morehelping me recover from my horrible smoking habits. however there are multiple times a day where you can just go outside and smoke and drink as much as you want! the whole point of rehab is trying to help others get over their addictions so why do you give them the ability to fall back into it?! multiple times a day no less?!?! do not come here whatsoever at all under any reasons!

I called and Pramod was the name of the attendant on the addiction hotline and he was the best…read morehelp . So kind and helpful when forwarding me to what i needed to do next With a list of places that could help ..

Awesome environment very conducive to recovery. Everyone( clients and staff) are very welcoming…read moreand they care!! Highly recommended and if I could give 100 stars, I would

AKUA became my support and lifeline at a time in my life that I needed it most desperately. Great…read moreprogram and facility. Kind, knowledgeable and skilled staff who truly cared about their work and their clients. My case manager, Candace, had a way of making it all feel a lot less overwhelming. The director, Richard, made it feel, from day 1, that I was where I was supposed to be. And my therapist, Gabby, gave me space, and the safety to explore the healing that I needed, without shame or guilt.

Review for AKUA Mind, Body, and Soul - Newport Beach…read more I am writing this review to warn other families about the extremely unprofessional and dangerous way my son was treated by AKUA Mind, Body, and Soul. My son was scheduled to be admitted to this facility. I informed AKUA ahead of time that he was heavily intoxicated. Despite this, they arranged for him to be picked up by Uber and transported to their facility. I personally spoke with the admissions/front desk staff, who reassured me that this was something they were trained for and that everything would be fine. I was later called and told that he had arrived and was admitted. Approximately 4-5 hours later, close to midnight, I received a call from my son. He was confused, disoriented, aggressive, and did not know where he was. He told me he was somewhere in Newport Beach near a hospital. I immediately contacted the hospital. The head nurse informed me they had found my son asleep in the hospital parking lot, without identification, with no information about why he was there, and no report from any facility. They had no idea who he was or how he got there. What I later learned is that AKUA decided his blood alcohol level was too high to accept him. However: * No one called me to inform me of this decision * There was no professional medical handoff * No one from AKUA escorted him inside the emergency room * The hospital was not notified why a confused, intoxicated person was left in their parking lot He was effectively dumped outside, in an unfamiliar area, in a medical emergency state, without identification. To make matters worse, I later spoke with a supervisor at AKUA who confirmed that they had my son's wallet, containing all of his vital information. I asked for it to be shipped to me. I have called multiple times since then. No one has returned my calls, no wallet has been sent, and no one has told me what other belongings they are holding. This is not just poor communication -- this is a serious safety failure. When a facility accepts someone, even briefly, they have a responsibility to ensure that person is left in a safe, supervised environment, especially when alcohol intoxication is involved and death is a real risk. I am disgusted by how my son was treated and by the complete lack of accountability afterward. I cannot believe this occurred at a facility that presents itself as professional and reputable. Families trust rehab centers with their loved ones' lives. AKUA failed that trust completely.

It's unique place to check out if your in the area. I've tried several of their technologies…read more Lightstim bed and face panel. Multiple FDA Clearances deliver a soothing, relaxing and rejuvenating treatment utilizing the power of LightStim MultiWave® Patented Technology. I always feel better after using this technology. Cyclic Variations in Adaptive Conditioning™ (CVAC™) Technology pod is another I use weekly. CVAC has the Potential to Enhance your Performance. Increase VO2 MAX. Decrease Muscle Soreness. Boost Mitochondrial Production Enhance Cellular Functioning. Remove Metabolic Waste. After these treatments I always have a great night sleep. I usually wake few times during the night with out these treatments.

An absolute gem. I'm…read moreso grateful to have found this state-of-the-art center, because it's not just about wellness trends or fancy tools. Ascent is something else entirely. They offer real insight into what's going on in your body at a cellular level... and they've poured so much intention into every detail, from the therapies to the people to the energy of the space itself. Whether you're looking to support your recovery, boost energy, reverse signs of aging, or just feel better in your body, this place has everything you didn't even know you needed... and at the highest quality. You walk in and feel seen, supported, and educated. I felt like new after my last visit

This facility is extremely biased and unsafe in its approach to recovery. They make wild…read moreassumptions about patients' pre-existing health and have their doctors back them up and make claims "as facts." This facility almost killed me by refusing to call 911 for an ambulance and told me I would have to physically get up, check myself out, and call 911 myself after removing myself from their property. I did eventually make it to the hospital, 2 weeks later, but not by ambulance. Being unable to walk for almost two weeks, and getting worse by the day, I had finally decided that leaving the facility would be better than suffering and being abused by the staff. An uneducated lowly babysitter employee forced me into their vehicle to go to the hospital. The executives did not want an ambulance coming onto their property. This happened while I was suffering from a parasitic spinal infection that would have killed me if untreated longer. As it was I was nearly paralyzed and spent 2 years unable to walk after the 6 months of daily treatment that I needed to recover from their neglect. 6 months being hooked up to an IV drip because the staff chose to ridicule me for assuming it was "drug-seeking behavior." They think people will fake being paralyzed for weeks to get pain medication. The entire staff is unprofessional and this facility offers a sociopathic level of care. Truly, the only patient care this facility offers is the care of whether patients have enough money to cover long-term treatment. A recovered patient means no repeat business. All they want is to collect insurance payments and will find any way to increase your cost. Such as by having the clients perform lab tests for drug testing almost every day. This isn't to protect the integrity of the treatment but is done to bill your insurance more because they have their lab equipment and everything billed goes to their companies. Do not trust their doctors. It seems like the doctors are investors and only care about the profits, not the patients. I had to receive 3rd party care to get adequate treatment throughout the entire time I was checked in. When I finally did get checked into the hospital, Rock Solid Landings had me "checked out" of the facility and cut off all further communication with me to reduce their liability. I am a physically disabled individual and had traveled across the country to be in this specific program. Traveling was arduous and painful, so to be abandoned at the hospital with only a cell phone was very upsetting. The clients that want to recover will want to find a safer space. A lot of the patients are locals. Having access to cell phones means clients will sneak people onto the property for drugs and sex. The drugs will be snuck in often and the patients that want help will be ostracized for trying to be involved in their treatment planning. This might as well be a concentration camp. This is not the way to recover. AA is free, and outpatient programs are safer. Find somewhere else to go.

If I could give 0 stars I would! My son was admitted there April 30th and was released on June…read more30th. He died July 1st, less than 24 hours after he was released. We don't know what he overdosed on yet. We are awaiting the toxicology results but we have our suspicions. I will be speaking to other kids about addiction, I hope that I can save other lives. If I can just save one... He did have a heroin addiction (again, not sure if that was what he overdosed on), Did you know that there is a huge percentage of people that leave rehab after being treated for heroin addiction and then dying with 24 hours because they use the same dose they used before they were detoxed. I am sure my son didn't know that. I know my 20 year old son was responsible for his own actions and my review is based on the actions of the staff. From the start the staff were misleading. They assured me that my sons pain mgmt problems would be addressed even though they are an holistic center. I was a massage therapist for several years and believe in the holistic side if it is used. My son NEVER had the treatments he was promised. I know detox is painful but after detox he continued to be in pain. He went to the hospital more times than I can count. Towards the end of his treatment they finally admitted that he shouldn't be there. His case was too intensive. There was only ONE PERSON that ever returned my calls from there in the two months that he was there. His counselor. She was amazing and typically returned my calls within an hour if she was working. The center was great about calling when it came to wanting money that was for sure. The pharmacy they used was rude. They called and asked for authorization at least six times a week but when I asked what I was authorizing for they had to call me back. They just had an amount not the name of the drug. It would take another few hours to get that call. I would NOT recommend this treatment center. My son also did not recommend it. We didn't get much time to talk but what conversation we did have when he was there and the short time he was home he didn't have much good to say about it except for he loved his counselor. He didn't like the different stages and moving from place to place. OH!!! He called me about a week before he got home and said he was outside because they were fumigating for BED BUGS!! He didn't bring them home but we had to take extra precautions when he got home. In closing, I am sure this will not be read. I am sure that they will find a way for this review to be removed or hidden in less time than it took me to write it. I hope that isn't the case. I hope that I will deter one parent or person from going there. The staff is misleading and I don't believe anything they say (except for my sons counselor).