I loved it! I used to get my vapes down in Moorpark when I lived in Los Angeles County, and when I moved up here, I didn't really know where to go besides Watsonville and Pajaro. The guy at the counter was super, super nice. Genuinely respectful and I got my vape for a good price. Also, this one has a minty taste so I will DEFINITELY be coming back here. read more

As a local I used to go here regularly and had a good experience, unfortunately recently the customer service and quality of products has diminished drastically. I went in yesterday and won't ever be returning due to the rudeness of one of the employees. Very disappointing. read more

Graffix is my favorite smoke shop in town. The new owners and staff are super friendly and will help get you exactly what you need. The business is clean and well stocked. They also have a convenient parking lot right next to the building. read more

I used to go here semi-often when I went to school in UCSC. Atmosphere: Typical. Staff: Sketchy and unsurprisingly lots of turnaround. Management: Very rude and manipulative. I've seen harassment of female customers too much here. I recommend bringing your business elsewhere. read more

I used to come here to buy coils for my Evolve Pen. I've been coming to this store for about a year now buying the same shit. The workers there aren't that unfamiliar with me. I'm not saying they should be my best friends because I've been going there for a year buying their product or anything. I went there yesterday to buy the same product I've been getting and all I received was terrible unnecessary attitude from the curly haired tiny petite broad. Like I've mentioned I've been getting the same product for a year now and she insisted what I was looking for didn't exist. lost 2 customers that day whether they give a shit or not. I highly NOT recommend this place. Pipeline's crew are WAY nicer. Save yourself the trouble read more

my favorite shop, they have cool apparel & every smoking device imaginable fr. the workers always take care of me a1! i dont get my smoke stuff anywhere else & they have a nice parking lot read more

Great service everyone is so sweet. I've got both of my bongs from here and both have lasted quite a while and were very reasonably priced :) read more

I went in to get a suorin drop and it was my first vape that I've bought. They charged me around 43$ and later I looked online and found multiple listings for like 25$. It sucks too because I was thinking of going in again to buy a rolling tray and maybe a pipe as well. Now I won't be returning because it's bad business to double a charge on an item just because you think someone is dumb enough to accept it. read more

Really not happy with the service here. I was ignored for five minutes by the associates before being helped, and then was looked at as if I were stupid. Then, when I wanted to start a polite conversation, the tall young fellow just interrupted me with my total, rung me up, and walked away without even saying thanks. Their stock is fine, if not a bit pricey for glass, but I was made to feel badly in this store by its associates. Won't be returning. read more

I am a Wholesale Business Owner and this store placed an order with my company over 8 weeks ago I have called the owner every week now in an attempt to be paid for the items ordered and every time I get an excuse as to where he is and no help from any of the staff employees that have to come on the phone and lie to me that he is out of town or not in .... This store is Terrible Business Practices I personally LOVE Santa Cruz but I am very disappointed in Graffix Pleasures NO ONE SHOP HERE! read more

Pretty surprised this place hasn't gone out of business yet. It is a really seedy place. Went here once to get nose hoops. Girl at the counter was less than helpful and just basically said she was sure they'd be the right fit, they'd be fine, whatever, just get them essentially. So I did, and they didn't fit or look good, nor were they good quality. Threw them out and won't come back. read more

Garrett Fisher was the best!!! He helped me find everything I needed and more. If you need someone who knows their stuff, garrett is your guy. Best prices in town and conveniently located right next to five guys burgers and fries. read more

Twane, aka Richie, gave me excellent service in selecting my items; including helping with a broken charger. He listened to me while I talked about Mother Goose and the meaning of the day you were born. "Saturday's child works hard for a living." Thank you for sharing about your spider lore. read more

Richie was the greatest employee I've ever had assist me. He didn't try to push product in my face but listened to what I wanted. With his help I was able to get the item I wanted and at an amazing price. The business is great clean and has amazing selection of anything you would look for at a Tobacco shop. read more

If your intuition tells you not to have anything to do with this place, follow it please! You won't waste 70 dollars and you'll save yourself a lot of grief. This place is dirty, degraded, smells like smoke and is run by creeps that look like junkies who sold me H2Ocean spray for 15 dollars but gave it to me four dollars off because I bought it the same time as my piercing (how nice). I came in another time to buy more and was told it was 5 dollars. Totally played me! And I fell for it! When I went into the back to be pierced, I had to walk through the bong and pipe room. I don't smoke so this was off-putting and then I go into the room, where there is an ashtray with a cigarette in it. NOT sanitary! He plays loud rap music and gets started. He did the procedure right but besides that, everything was wrong. Chad, the piercer, had no actual knowledge about dermal piercings. I found this out when I went in for help when it was rejecting. (Which they often do) He thought I was growing a keloid. Also, he gave me the absolute wrong top for a healing piercing (a star. Lots of corners!) He never gave me any info about what places were bad for dermals etc. I was VERY stupid to trust this guy. I just wanted it to work so much. Anyone thinking, "oh its close and kinda inexpensive" my advice for you is to not be stupid and don't waste your time. I will never go into this grimy place again...except to tell them about this review. read more

place smells like feet . dudes are weird . don't like it . feel dirty going in there.

Get my shirts cheap there and all the staff know me and are friendly as can be. Kush always helps me find the right bong and they always got good prices on tyedye. Honestly like the vibe but don't like the foolish people who go there and gripe about service when it's a whole New crew working and they are always on top of customer service. You might have to wait for someone to be done helping someone but that's part of good service. They don't drop one to help another. It's a good thing because what if you were getting serviced and they dropped their help with you and went to help another person. That would be a dick move. That's is why I believe this store is an amazing buy it all store. They even have savage posters and new tattoo gear. What's not to love? read more

My go to place for all my needs in Santa Cruz for the last few years. Really nice staff that can always answer my questions. Much wider selection that competing shops too. There remodeling right now but are still open for business. read more

I've been here numerous times and employees seem to have a chip on their shoulder. Not the friendliest. Prices are ok. But not my 1st choice in a Smokeshop. read more

Great service every time I come in, also always great music selection! Amazing glass collection with impeccable service that leads me to purchase the best product for my needs. They always answer all questions I have without hesitation. The relationship I have built with them is what brings all my peers in! read more

I love these boys and girls. They're the realest people around. The girl working there is extremely helpful and honest with her opinions about glass which I really appreciate. Kush is a sick ass person to talk to. Love it read more

A friend of mine just bought a product at this store and when they went home to check it out online there was a big warning sign on their web page telling of counterfeit products being sold and to check the batch number. They did and found it was one of the bad batches. After making a phone call to the store and getting no where, they printed out the warning and went back to the store. The people there were less than help full and not until after voices were raised and much insistence did my friend get an exchange. This one checked out as good but the store was not concerned they were selling products that do NOT WORK! So beware shoppers! Do your homework and don't buy important products from this store. read more

The employee who assisted me was a total prick, from the moment I asked for his assistance. I had to return to the store 2 times! Because he gave me defective merchandise. As I walked in the third time laughing about it because I thought it was ridiculous but funny, I asked him if he was messing with me? As I give him the second broken item in a row, he takes it and throws it across the room and it shatters against the wall! He was acting like a total psycho, it obviously startled his co-worker as well as myself. He proceeds to accuse me of lying, implying that I had broke the two items in a row on my way to/from my car which was parked directly in front if the store. This employee has some serious anger issues and/or a problem with women. If you choose to work in a smoke shop, who gives you the authority to judge what your customers purchase? If I were the owner of this business I would be mortified to have an employee acting like this and would want to know if I did. I will never be coming here again as long as this abusive and disrespectful person works here and I will continue to warn people of the mistreatment they could very likely receive. It just really sucks that no one said anything to this guy, it seemed like the other employees were totally intimidated by him. read more

I went here to get my lip pierced, and I really don't recommend them to anyone. The piercer was really dirty and smoking a cigarette in the shop. He used a normal sized bar on my lip and it swelled up so bad i had to go to Staircase in Santa Cruz to have it fixed. The piercer there proceded to tell me that Graffix isnt even legally allowed to pierce! They didn't sanitize properly and are very unprofessional, he wasn't even going to tell me how to care for the piercing until I asked him before I left. If you are thinking of getting a piercing there, look elsewhere! You get what you pay for at Graffix, cheap and dirty! read more

I'm a longtime customer of basically all smoke shops in Santa Cruz and vaguely the surrounding towns. my final, 2-year consensus? go to pipeline. I had a couple friends buying this simple, efficient dab pen for $60 which turned out to be from this store. The pen itself works fine, however I recently went to my store of choice (pipeline - where they not only recognize regulars, but also give local discounts and DON'T make you feel like a trespasser) and purchased a similar-looking dab pen for $30. later, I find out it's the EXACT brand my friends bought at this store, however pipeline was selling it for literally half price. to be honest I've liked this store enough and can tolerate/respect certain levels of drinking, disinterest, and vague creepiness because they sell the big cans of butane and tobacco for slightly cheaper and they'll usually be open later than pipeline. but come on, DOUBLING a price? that's just silly. I can get a metal carb cap at Graffix for either $39 or $49 I believe, or pick up a quartz one from pipeline for $14. I know they're not really worried about their business but come on guys let's try to get it together here. I'm pretty lazy myself but professionalism isn't THAT hard. UPDATE: Adding a star because, if you're a local, they're workable. I had 2 newport rose gold torches die/not function properly and they were helpful without difficulty. I was even loaned a black torch until the next shipment of rose gold came in. this place is strange, that definitely hasn't changed. but I have to give credit where credit is due. read more

Pretty surprised to see such a low rating. My boyfriend and I took roughly an hour to find exactly what we were looking for. They seemed a bit overstaffed (4 people on a slow night) but each staff member was happy to help us and they were all very patient. My only criticism is Graffix may be a bit too relaxed. While I enjoy the "kick-back" vibe, I did not enjoy that the manager and a lady were having a business meeting out in the middle of the shop. They were kind of in our way and were speaking loudly. But overall my experience was a good one. read more

Yikes!! If you care about your piercings, DO NOT go here!! I have a nose ring but I had to change it out for a plain stud due to a job interview. I thought I'd be saving money, but boy was I wrong. First of all, super unhelpful girl at the front. Didn't care to explain anything, didn't even care that I was there. I paid $11 for the stud and realized there was only a teeny tiny ball at the end holding it all together. I asked her about it, and she said something along the lines of "that's just the way it is". Um, okay. I went to Way Body Arts to have the stud inserted, since Graffix doesnt accommodate for that (what kind of piercing store is this place?). The sweet girl at Way told me about how BAD those studs are for you, but since I was in a rush I had her insert it anyways. After the interview, I touch my nose and the stud is completely GONE. It fell out of my nose because the back wasnt secure. I had to go back to Way and have them insert another stud I had. 2 insert fees at $5 each, plus $11 for the stupid stud. Horrible customer service, and definitely not worth the initial cheap cost. I will be going to Way Body Arts for the more expensive, but way more worthy and reliable jewelry. read more

I just Came form there again this week and once again they stoked me out on the deals i got a 250 dollar water pipe and a 80 dollar pipe all out the door for 140 they alwasy work with what you have to offer they have a very nice selction. they also carry local artist's pieces which i think is really awesme read more

Really bad vibes, employees arguing and ignoring me and my friends for an awkward amount of time. I got totally ripped off after first being in Pipeline and having really great and friendly service. This is how they treat locals and long time customers. Over it, I won't ever be back and advise others to go anywhere else. read more

Went in today to get a little pipe and he gave me the 15$ one for $10 no tax I was pretty stoked . Quality is pretty good too

This place is lucky that there is even a star to give. I have been here four times, every single time I have had to return due to non functionality or error on their part by selling me a non working device or wrong sized part. When returning with a non functional product, hours later keep in mind... he wouldn't refund me, no store credit but offered to have me send it back to the company in china. This place blows don't go here go to pipeline or ANY other shop read more

I do enjoy this shop, however the jewelry is shit, it breaks super easy (because it's all made in China) and it's ridiculous because once you buy it and walk out the store, if it breaks you cant get an exchange or your money back. I do not recommend buying jewelry from this shop. The clothes are too pricey for how they look and the material they use to make it. In the back of the store you'll see all their pipes/bongs etc.. Very nice selection but simply too expensive, you can go to at least three other shops in town for around the same selection for a much cheaper price. The only thing i truly recommend for this store is piercings, they recently got a new piercer that I was able to meet, super sweet, chill dude. He doesn't charge for jewelry, only the piercings, you'll be surprised when you walk in and read the prices, they are at least half of what the cost is anywhere else in town. You can also have him pierce with your own jewelry that way you can get a nice ring/hoop/stud and they wont charge any extra. All together Graffix is a good shop, just pricey. They have a lot of interesting things I defiantly recommend at least stopping in when you are downtown it's a good shop to window shop in or you may find something you really like, you never know. This is not a bad store and I do enjoy the energy in there, I've never been sexually harassed or been talked to in a rude way EVER and I've been going to Graffix for over 4 years now. Go give it a looksie!! read more

I have only dealt with the smoke shop part of this store so here is my review of their smoke shop: Very surprised to see negative reviews for this store. The staff is nice, helpful, relatable, and funny. The prices on some of their products blew me away with how cheap they are, I can understand how some people would say that other products are over priced. My advice: go in knowing what you want as far as smoking materials go and you should be able to get a good deal on some high quality glass. read more

Lousy service, but decent selection. Their prices and customer service are a total joke. I'll never go back!

So I don't ever do this yelp bs and could care less about money but I'm a little salty about this... so I was a long time customer with Graffix and have alway loved the place, bought so many good pieces there and had great customer service. But now after a long time I come back to visit for my girls birthday and we go see whats there looking for birthday presents I can spoil her with and this Chad lookin mo fo that I probably sold overpriced grams to back in high school keeps buggin askin if we need help it was cool at first then I go to check out for one rolling tray she picked out for 25$ and some insens sticks 100 shorties for 10$ I pay the 37$ it came out to he told me and maybe some change and then as im about to leave he says "whoops I charged you for the wrong thing I'll refund you the insens and give you a deal that should come out to 21$" I was like "okay thank you do I need to reinsert my debit card?" He says nope, im like sure not Trippin on it at all and leave. Next day I check my bank account... the Chad charged me 47$ its its whatever just dont bs a customer and tell them your givin them a deal and then rip them off... maybe?... might be payback for the shagg i sold him in HS lol and maybe higher someone that can handle their weed and know how to use a cash register lmfao... read more

Wow, this place is awful. The majority of the people who work here make you wait for 5 min before even speaking to you because they are "too cool". The LAST time I went here, the LAST time I will ever go here, the girl working (after another awful customer service representation) started trash talking another local business that I said I would go to instead (graffix didn't have what I wanted), she told me that they give people HIV. Not professional, nor true. It's more likely that Graffix gives people HIV. I don't even know how this place continues to be in business. read more

Walked in after 9 last night. The worker immediately offered my girlfriend a shot, which really rubbed me the wrong way. I went to look at the glass and he ignored me while my gf politely chatted with him. I was going to buy something, but he continued to perv on her, and pay no attention to me, so we walked out. read more

Got my magic flight from these guys and used to buy my smokes there before I quit. Kind of a scene but hey, better than some sterile, soulless establishment. I dealt with the manager (don't recall his name) but he seemed solid and willing to work with me. Anyhow, I think the hate in some of these reviews may be over stated. Check 'em out, I know I'll be back again. Maybe the vibe isn't for everyone, but it works for me. read more

These people are always rude and never acknowledge when you enter the shop. It makes it very awkward if you are the only one in there and they are having a conversation and you aren't included. Customer service is terrible. read more

THIS PLACE SUCKS!! I wish Yelp would change it so you can leave 0 stars. I called earlier in the day to make sure they had a certain product. The guy on the phone said yes. Before I hung up I made it clear what I wanted because I didn't want to waste my time driving across town for something they didn't have. Sure enough I arrive and the guy tells me "Oh sorry, we don't carry the charger for that vape pen. We do have other Vape pens available." Hey IDIOT! If I wanted a vape pen I wouldn't of called to get a charger! Stupid ass! No wonder your store is always empty, and trashy. It's run by jackasses like yourself. Have fun going out of business! By the looks of your other reviews I'm sure that wont be long! read more