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    Grainger Branch 693

    5.0 (1 review)

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    8 months ago

    Knowledgeable and friendly. Took care of our needs and assembled product for us! I would highly recommend this business.

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    Best Buy

    Best Buy

    2.4
    (113 reviews)
    4.9 mi
    $$

    I recently got a promotion at my job and wanted to treat myself to a new TV with 4K dolby vision…read moreHDR and next generation ready. I knew Best buy was going to get my money! So I came to this location because they had the one I wanted. Once I saw the TV on display in the store I was blown away by the picture quality. The sales associates in the entertainemt department were great in helping me, they even honored the online price and I got $100 off, that's a win! I couldn't wait to get home to unbox my new 65" Sony 4K tv and connect to my Sony Dolby atmos sound bar. Overall best buy never disappoints. I am happy with my new TV - thank you from a loyal customer.

    I am beyond frustrated with my recent experience at Best Buy. I purchased a Samsung soundbar…read moreopen-box in "Good" condition, and even called ahead to confirm my order was ready for pickup. The employee assured me it was waiting. After driving 1.5 hours to the store, I was handed a soundbar in "Fair" condition -- not the one I ordered. When I pointed this out, the employees didn't even bother to check the order properly at the counter. Only then did they admit my "Good" condition soundbar had already been given away to another customer. How does this even happen? Why confirm my order if you can't keep the correct item aside? This level of carelessness shows a complete lack of accountability. My time, gas, and effort were completely wasted, and I left empty-handed despite doing everything right on my end. Best Buy needs to fix their open-box handling process immediately -- inventory should be tracked accurately, and confirmed orders should never be handed off to someone else. At the very least, employees should care enough to double-check what they are handing to customers instead of brushing it off. This experience has left me feeling completely disrespected and deeply disappointed. I expected far better, and unless changes are made, I'll be rethinking where I shop in the future.

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    Grainger Branch 693 - electronics - Updated July 2026

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