Highly recommend this place for anything jewelry and watch related problems. Super fast and very…read morenice.

This place sucks! He charges outrageous prices for batteries and watchband. He takes forever in…read morefixing your jewelry.

Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

Went here for my watches battery change. I have brought one of them at the mall but it got scraped…read more(luxury watches), so I went her after that. They're very polite, kind and friendly. Ruth has been so warm and she let me pet and play with their dog which is so behaved. They called us when the watches were done which is the same day. I don't go anywhere else anymore when it comes to my jewelries and battery change for my watches. Highly recommended! Service is amazing!

Great people there and all are very professional about the business and make it very comfortable to…read moretalk to

Super friendly and helpful family-owned business. They helped clean some jewelry and assess some…read moreother pieces. High quality service!

Came to don robertos for an engagement ring and the girls there where very nice especially monse…read morewho helped me very kind and polite I will definitely be back.

I had a very pleasant experience at this location. I was first welcomed by a couple ladies and they…read morequickly asked how they could help me. I had gone in to get my baby's ears pierced. They were all very nice and their best to distract my baby from the actual piercing. The ladies doing the piercings also made sure that they were even and redrew them when we asked. They were very nice the entire time we were there. I will definately be recommending this location for piercings.

1st I would like to thank & appreciate Ashton she was kind & generous to help me out with a…read moresituation for that I will only be loyal customer at this Salinas Mall location custom selections & value I have gotten multiple rings elsewhere & this store made it my prime for any event this upcoming event is my wedding & will always tell the story of Ashton God bless--Xictlaly

Bought the maleficent ring, stone came out 4 times went back each time to get it repaired but it…read morestill keeps falling out. Very disappointed with this ring especially with the price that was paid for it, would not recommend this ring. You can find better rings for the same price from other jewelry stores. Definitely unsatisfied.

Ajay & Nef were so patient and kind with my decision making and time. They suggested great…read morealternatives and solutions for the special gifts I chose for my kids and one promise gift for myself. They were even able to give me an extremely reasonable price as well as a payment plan that just eased off the finances for me a tiny bit. Customer service like this is not given very often anymore. I was genuinely touch and know that I will return after this encounter for the rest of my jewelry purchases.

I know I was late to this response but I appreciate that everyone honored what was discussed and…read moretalked about when the ring was purchased and what the terms of the agreement was. She absolutely loves her ring wears it every day and never takes it off. Thank you for making everything right and hopefully on the next jewelry purchase I can leave a 5 star review

Having lived in Salinas for 40 plus years, I oftentimes visited Kay Jewelers for various things. I…read morereally appreciated the friendly staff working this location. As the years rolled on new staff members appeared, yet they all seemed well trained in their approach to customers. They really knew the various jewels found in rings and bracelets. And their knowledge of various diamonds was wonderful. I liked how they compared various watches. The ins and outs of various brands, and why I should choose one over the other. I really liked this store.

I'm extremely dissapointed by Kay Jewlers!!!!!…read more My husband bought me a beautiful promise ring a few years ago while we were dating, and only after 3 months 2 of the diamonds fell out and instead of fixing it for me they made a huge scene and said I'd have to pay a bunch of money to have it fixed. He's given me a necklace and a bracelet. And both of the chains broke. On my necklace they melted the metals together and it was a huge chunk of melted metal (a huge eye sore) and my bracelet broke after getting it back, it broke a week later. My husband bought a weddi g ring and when he went in to get it (the day they said it would be ready) they said it wont be ready until another 2 weeks. No one thought to call and let us know that it won't be in.( switched jewelers) my wedding rings prongs are dipped in rose gold. Boom another 800 dollars. Few months later the big main diamond is loose. They tighten it but also burn my prongs black. (NO I DID NOT INVEST $800 FOR MY PRONGS TO BE BLACK!!!!) My rose gold prongs are holding two small black diamonds. It makes the rose gold stand out. NOT GOING TO BUY ANYTHING FROM THIS SALINAS STORE EVER AGAIN!!! ***UPDATE*** I went in to get my mandatory semi-annual inspection, in order to keep my ifetime guarantee warranty. I walked in and was greeted within seconds (1 or none customers at this time.) I explained I was there to have the inspection..... fast forward... I asked the guy to polish. He informed me it would have to be sent in and take two weeks. I said, "fine just one more thing..." he began to say, "I'll make a note to leave the prongs rose gold." HALLELUJAH!!!!!!!!!!! Just takes a bit of persistence and fire under their butt ,but finally my voice was heard.

So first I just went into the store wanting to look at the stuff around and then I remembered that…read moremy chain was a little messed up so I asked John the Jeweler inside of the store how much would he charge me for the repair and he gave me a reasonable price just his attitude and his energy was so intoxicating that I felt so inclined to accept his offer so what first started as me seeing if he could fix it and ended up with me getting it fixed and it was absolutely amazing wonderful experience did not expect to actually get my chain fixed and he absolutely made my day also we got candy which is so cool

it is difficult to leave a positive review, some sales representatives tried to help but over all…read morehad a bad experience at this location.i purchased a Rolex submariner watch was given a price, next day went to get the watch and was priced higher that originally quoted. I still proceeded with the purchase. after all was said and done the watch given to me had a cracked crystal. was told the watch would get a new crystal rest of the watch was in acceptable condition . Months later, they instead brought me a different watch. I knew because there were other markings on the bezel that the first watch didn't have. they took it back and didn't get me another watch till over a year later. I was called for a service I took my watch in as it wasn't keeping time or functioning properly. they then told me to take it in to Rolex instead so it gets proper service. I went to a Rolex authorized dealer in my area and they quoted me 1,000+. I am very disappointed with the customer service I received with the company over all.

My ring was about a half size too big because my fiance wanted to make sure I could get it on when…read morehe proposed. I brought the ring back to James and he was able to fix it in less than a week! He put little sizing balls on it so that it it more snug and to keep the stone upright. It's even more perfect now and I love it! Thanks James!!!

James is very helpful and excellent at his craft. I had a diamond ring of my mother's that wasn't…read moremy personal style, I had James custom design and reset the diamond in a setting that I love to wear everyday. I was so pleased with my first experience, that I recently commissioned him to custom design a necklace for me. James is ethical, talented and very patient, ensuring that you get exactly what you you envision.

I brought in an opal and a rough idea of what I wanted in a custom pendant. I picked it up today…read moreand when I saw it, it was better than what I envisioned. In fact it was gorgeous. This was the second time I brought something to Country Jeweler. The first time a couple of repairs, which were done wonderfully. They are always friendly and helpful. They put out quality work. I couldn't be happier.

The woman whose working here, is very unprofessional and her word is unreliable. Don't come here…read moreshe won't even let you in if you don't "look right" I'm so upset. To not even be let in. I'm not sure if she's racist, but this is the second time I've felt hostility and unwelcoming. She did not let me inside and insisted we talk from outside. She then rudely said that the chain I got passed down from my father was "scraps" I went to another pawn shop, Salinas Pawn Shop. Welcomed me in and let me know it was a 14k gold chain. If you're looking for an estimate go to Salinas.