My carpet was damaged by a renter, and Grange paid 80% of total cost to replace. Secondly, they only paid 50% refund today. The remaining amount will only be paid after I purchase the new carpet. This is unacceptable. Why? 1. No other insurance company has kept my money EVER! I have received total payment for all claims. 2. I get a year to submit a new carpet purchase receipt. However, my year started when the damage occurred not when I submitted the claim 6 months later. Why the late submission, legal issues where being addressed between the renter and me that impacted the claim submission process. 3. I am undergoing significant home remodeling. Common sense and professional designers plan carpet to be installed last after construction. My remodelling will be 1-2 years for completion. Trying to find contractors in this day and age, will take months. I only get 6 months before they cancel the remaining 50% refund. Is that fair? I suggested they start a subrogation process; in which, I could get my renter's insurance company to pay the damage cost, but they will not give me the balance of the refund even if I participate in the subrogation process. It's a shame policy takes priority over a Win-Win scenario for both Grange and me, the customer. They have lost a customer for life! Caveat emptor. read more

Client of theirs totaled my car. I have been shuffled between numerous people to deal with this matter. Thought it was finally going to be resolved, and then the amount changed?? No one calls you back. I would not do business with Grange. read more

I am a contractor who has worked with Grange for years. Recently ran into a claims adjuster Gary Cross who said he will NOT be paying emergency tarp money (money allotted for a contractor that works for the insurance company or through a 3rd party.) Contractors and customers alike be warned! I don't know if this is all Grange policy now or if Gary Cross is just upset and going against policy read more

Grange (also marketed under the name Integrity) does not aggressively pursue information to settle your claim. I was in an accident where I was hit by a drunk driver in the middle of the day. The other driver admitted fault to the deputy taking statements. Of course the guy had a history of offenses including many instances of suspended and revoked license, and an OWI. He was issued three citations. Grange said they could not proceed with taking any action until they had the accident report from the Milwaukee Sheriff's Department. So for weeks I did not know whether or not the guy had insurance (spoiler alert, he didn't). The problem is that Grange did nothing to obtain the accident report--"I" had to get it. All it took was a little persistence. Grange didn't do a thing to help, but they are eager to cling to the fact that they followed their own (inadequate) protocol. They say this as if it is a matter for pride. They also like to blameshift. Their "damage control" supervisor that reached out to me at my request was nothing more than combative. She blamed their incompetence in pursuing the accident report on the fact that they farmed out the job of obtaining the report to an outside agency. Whatever complaint you have with Grange, no matter how valid, will be ignored. They will dismiss any and every legitimate issue you have with an excuse and a feigned apology. I supplied Grange's claims adjuster with the report on 6/19. I was informed by the Milwaukee Sheriff's Office that it had been available to the insurance company on 6/13, and furthermore that no one from Grange asserted any pressure to get it prior. They also pulled another stunt: telling me that the shop I chose was not a "prestige" shop, AFTER I had the car towed to said shop. Grange has relationships apparently with certain shops that they deem "prestige shops," and one could surmise this is for Grange's benefit. Grange will "warranty the parts and labor" relating to the accident for the lifetime of the vehicle. When I tried to nail Grange's claims adjuster down on the parameters of the "lifetime warranty" she waffled--it was nebulous at best. Given my experience, Grange's warranty might as well be drawn on the Bank of Charmin. But it's a moot point, because Grange didn't explain to me what a prestige shop was until AFTER my vehicle was towed to a garage I selected--one recommended by my local agent who lives here in WI. When I complained about how Grange did nothing to move the process along, Grange blamed it on my garage. I was berated by Grange for not selecting a prestige auto body shop. A month later, and I don't have a decision from Grange on my automobile, and again, while they want to blame the garage for taking too long to dismantle the car, Grange did ZERO to push them to do so. With Grange, you are ON YOUR OWN. I cannot tell you how much I detest this insurance company. My vehicle was a crumpled lump of trash from the accident, yet Grange insisted on having it repaired. They said that the "supplemental repairs" (additional costs that could be documented AFTER the car was taken apart), would be added with the original estimate from their adjuster to see if the 70% threshold could be met to total the car. Did I mention my claims adjuster is in Florida and I'm in WI? Grange knew that it would be difficult to find an exact replacement for my vehicle, but that miraculously the dealership had one. You would think this would spur Grange to put some pressure on the garage to act so they could give me some definitive answers, but no. I had to do ALL the legwork. I had to coordinate calls between the garage and Grange. The adjuster was difficult to reach, and often would conveniently send a text message on a Friday afternoon, just before she left for the weekend. Despite moving at a glacial pace, Grange would not pay for a single day's car rental after their contractual obligation to pay for 30 days was met. The problems are numerous: they move slowly, they insist in fixing a car that should be totaled, the repairs to the car (if possible at all) would take at minimum four weeks to complete AFTER the garage receives the parts (another week). With Grange you are left to hang in the wind. If I could rewind time, I'd select ANY insurance company over this one. My experience has been anything but pleasant. I will warn anyone who will listen. If my experience can save someone from the aggravation I've suffered at the hands of this company, my taking time to write this review will be worth every second it took me to submit it. read more

Terrible Experience We are 24 months out with no settlement. A W2 employee send a check made out to me, and had it sent to his home address. Then they said I can only talk to the crook. The crook would not answer the phone or emails. The adjuster I hired for $475 agreed with the outside adjuster they hired. Grange was $4500 low on there offer. Anderew K must not own a mirror. He could not look at himself for how he has handled my claim. read more

A gentleman ran a red light and hit me. This accident was on July1 today is July 6th. I grant that it was a holiday weekend however there has been basically no communication no one to return my calls. I've been left the entire holiday weekend with no vehicle they won't even get me a rental or communicate why not. I earn my living driving so I lost this whole weekend and now this week. They have handled this situation poorly and with no regard for my welfare what so ever. I have one star cuz I had to pick a star I don't want to give them even this star. They have adversely affected my livelihood and don't seem to care. Be careful dealing with these people. read more

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Grange insurance and town center insurance agency in Illinois are very bad service, I never received call for more than one year for premium information and home insurance premium more than double, customer service is very bad read more

Grange was not my carrier, Liberty Mutual was. I could not even start to explain the incredibly awful service I received from Liberty Mutual. I have tried to switch but guess with an accident, estimates I am getting are out of my reach. Grange was amazing with any call I made to them. And by rights, Liberty Mutual should have taken initiative since they were my carrier. Not only did they not, they worked against me. read more

TERRIBLE client service. Had a hard time getting claims representatives to return my calls, emails and texts. I felt very ignored. Took three and a half weeks for the company to deem my car totaled. HUGE headache. I do not recommend Grange Insurance. I will be shopping for a new provider. read more

Time to search for new homeowners insurance. I highly recommend not to use Grange Insurance. Two years ago we had a leak Grange rep advised it was ice damming and only paid to fix ceiling. One year later to the date same issue. I had a company come in and actually found the issue. Two clams less than $5500 for both and the aren't going to renew homeowners. If their rep knew what he was doing it might have been fixed right the first time. read more

Excellent service and a great price for my insurance premium. I spoke to Bright Owusu today, and he made me feel very comfortable. He was patient with me with all my questions. He went above and beyond the call of duty. He was very polite, professional and I could sense that he enjoyed what he does. Thank you, Grange, for hiring the best of the best! I will recommend this company to all my friends and family. I will like to give him kudos for having such a great attitude and all-around helpful. read more

I was very fortunate in calling Grange because my because my phone call was answered by a woman named Laura who not only was knowledgeable it's knowledgeable but she was kind considerate and patient in handling my inquiry and I truly believe she is a truly belief she is a tremendous asset to Grange insurance read more

I love the free on site gym on the 2nd floor, very well stocked and cool view. Futuristic elevators where you tell a station which floor you want to go and the station tells you which elevator, out of 6, to go into. Free covered parking for everyone with second floor covered walk ways which means that you don't even have to bother about the rain or snow when walking from ur car to the building. The only bummer, no free coffee! What's up with that? Grange dropped the ball on this one. Oh well. Still you get 4 stars read more

Grange Insurance - 2nd floor gym - Home & Rental Insurance Near Me - Columbus, Ohio

Very helpful advisor...once I got to her. There are too many numeric choice menus and some are repetitive. I didn't think I would actually get through to a person, but in the end I did and it was worth the wait. read more

Nick Martin was the agent on my claim case. He okayed for a plumber to dig my living room floors to find the source of a water leak. He sent a leak detection expert who marked where the leak was coming from Prior to the digging. After the plumber dig a whole in my living room and couldn't find the leak. The plumber brought in another leak detector who determined the lea was coming from the outside wall of the foundation. Nick Martin than informed me, the leak from outside is not covered so he will pay to cover the hole but not the damage to my hardwood floors in my living room. I paid them over $5000 for home insurance every year and they left my living room damaged. They take your money and turn their backs on you when you need them. Don't do business with them!!!! read more

Absolutely love my insurance company and today just reassured me again why I will never switch. Tina was able to answer every single question I had today with quick and confident answers all within 1 call. Its so hard to get good customer service now days and she blew it out of the water! Grange will always be my number 1 recommendation! Thank you Tina for a great start to my day today!! read more

They lied to me about the Ride Share Gap Coverage in my policy. I was working for Instacart and was involved in an auto accident. After the adjusters reviewed my case they refuse to cover me. They said the gap coverage only covered me if the app was turned on and I was not officially doing work under the app. What's the point in paying the extra if it gives them an out in paying out for damages. read more

The worst claim experience. The claims adjuster was rude and would not return the auto service shops phone calls. We had to get the insurance agent involved and Grange would still not pay for the claim. They denied the damaged when there were numerous pictures and documents sent to them. read more

All I can say is wow! They truly do know the meaning of Customer Service and they went above and beyond that. I wish all of my previous insurance companies were this easy to deal with. Communication was clear as a bell and all communication and direction was followed through to a T! Perfection! Anytime I need them they are right there within minutes with a clear definite answer and I've never gotten that before. I hope all other insurance companies will follow suit because they truly know what they are doing here and it shows. Thanks. read more

The customer service lady took the time to answer all my questions. I was very satisfied. Thank you.

I've about had enough of Grange insurance. We had a rock chip in our car so called Grange and decided to have the chip repaired rather then a new windshield. The only company they had in my area (Columbia River Gorge in WA) did not return calls with several messages sent in for request for service on their web site. Seems Grange needs to have competent company's to cover their claims. Been with Grange for 17 years. Seems Grange wants a price increase every year. Broker talks me out of quitting Grange but not next time. read more

I have been a Grange customer for years. I was recently in a car accident and unsure how to proceed forward. Upon calling Grange, Lisa offered informed and compassionate service to help me sort through this messy situation. She put my mind at ease, and I will be sure to continue being a Grange customer for years to come because of this interaction. read more

Our first time using the company was to use our roadside assistance we pay for as part of our policy and I sat on the side of the highway for hours with no help and no communication that help would ever come. A police officer finally stopped and called a friend to come help me out. The insurance never did anything. Our first and only claim with Grange was a joke. Stuart Scott is an unprofessional employee who is using tactics to intimidate customers. Acting like using an appraiser to evaluate our vehicle would harm us and we would be stuck with very little payout and we just need to accept the offer or be screwed over. Terrible communication and making false statements. read more

I had a second hit and run on my car. In the midst of reporting it with no prior need of reporting any such thing, I was wxtremely plwased with the concern and professional handling of my claim.Eveything was wxokained un dwtauk for me, contact numbers given followed up with thr oersons information who would be mt faciitator. Iso appreciate Grange,especiak=lly having had to deal wuth Geico pn a orevious occassion. read more

Grange insurance's process is awful. I was hit by their insured and Grange accepted liability. However, they have done nothing to make this process anything but difficult for me the victim. They are unresponsive insensitive to the extreme efforts I have to make to repair my car that was damaged by their insured. To have my car properly repaired it will likely cost me out of pocket. While the out of pocket costs will not likely be enough to afford a lawyer to fight them on it I may need to secure counsel all the same. I am being treated as if I did something wrong. I am the victim!!!!! They are shameful. Michael Bennett 3017283961 read more

Professional and courteous....got in and out of the claims call in no time. Answered all my questions...no complaints. Very friendly representative! read more

A short (2 Week), time sensitive deadline (INCLUDING a long holiday) that required a CONSTRUCTION correction request for my elderly fathers new homeowners insurance was made by ASHLEY EMMONS. She provided no guidance, clarification or communication after a near "Seal Team 6" trespass, no notice inspection at his property took place. I don't know what planet this ASHLEY EMMONS lives on, but you cannot even get someone out to think about a construction job in 2 weeks. My elderly father was unaware either before, during or after this so-called inspection. When a clarification was requested neither his agent or I could get clarification or any Commuinication from Grange. The SPINELESS adjusters and Regional Sales reps (Whom I was told was notified and is a supervisor over this ASHLEY EMMONS NEVER took the time to clarify the request or communicate IN ANY WAY. Keep in mind elderly people worry of such "Demands" more than younger people. In the end, NO ONE bothered to even directly speak to me on Granges behalf. In fact, the person I spoke to by calling the toll free number was told to RELAY the "All is good" info to me rather than having the GUTS to speak to me on the phone. I felt like I was being brushed off and treated like an annoying sales call selling an auto warranty. Basically, the secretary was "told to handle it". Bunch of spinless assholes must work at Grange. A complaint is being submitted to the PA Department of Insurance and BBB. I already noticed there are a multitude of LACK OF COMMUNICATION complaints already on the BBB site. Well, we'll add yet another. read more

Great Customer Service, Marsha was very helpful in selecting the right Auto Insurance for our Vehicles.

I must say that this was a pleasant experience dealing with Grange insurance. The adjuster was pleasant and professional. She responded in a very timely manner and was absolutely perfect. The vehicle was repaired early and looks great. Never wish an accident, but this experience was amazing. Thanks Greg Popham read more

The catalytic converter was stolen from my car. I discovered it on a Wednesday afternoon, called my Grange agent and the local repair shop immediately for a service appointment, took my car to the shop the next day (Thursday) and had an estimate along with payment from Grange that evening. While my car repair won't be completed until tomorrow (Friday), everything else was handled in just over 24 hours. I was very impressed! read more

Great service, and great value for Auto Insurance. Bright has been a great help to us and is always a pleasure to work with. He obviously enjoys is job and likes helping people. read more

Melody, Claims Rep, did an excellent job! She was empathetic, friendly, patient, and went above and beyond to assist me. She light and laughter to a very frustrating situation. Keep up the great job! Thank you read more

My car was at a shop when it caught fire, Brad made the claim process very easy. Thank you!

The representative I spoke with was great and very helpful ! He immediately assisted me and informed me to reach back out if I had additional questions. read more

My adjuster called me right away,and got things rolling. The customer service lady was very responsive to my questions and she help me go through the process. They gave me a choice where to have my car fixed, and it was very convenient for me I have three vehicles and two condos in my home and share with this company I'm very happy. read more

So why has my insurance bill gone up if last time you gave me a $25 refund for no one using insurance during Coronavirus lockdown? My Bill currently now is $312 when it first started at around $250 when I started with them. No claims this entire time and I am In my 40's. read more

Very easy quick service and beyond friendly and A plus she speaks English . I recommend Grange to everyone .

My issue was resolved in one quick phone call. Great customer service and excellent price.

Linh is our agent and she is absolutely wonderful. From the first interaction to the most recent one, she has been helpful, patient, caring, and knowledgeable about anything we had to ask. Kristy is another agent that I would like to thank as she works tirelessly to update and keep our records and policy as recent as possible. Thank you to this whole team for their hard work :) read more

Everyone that I have worked with from Grange has been extremely kind, helpful, and only demonstrate the highest professionalism. When looking to bundle my homeowners and cars I was impressed with their attention to detail and the time they took to explain every last step. I had the pleasure of talking with Bright a few times from their Customer Service Care who is the most genuine customer service representative I have ever encountered. I think that speaks volumes to the care and dedication they consistently give to their customers. I'm grateful I found a quality insurance company that seems to genuinely care about their clients! read more