IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

We purchased Granite countertops from Art Granite almost 7 years ago and they did an excellent job…read more Five plus stars for sure. Well we needed their help with a new dishwasher that needed to be screwed into the quartz rather than the sides of the cabinet. Abt installed the dishwasher and due to a vent under the peninsula could not push the dw back far enough so it would have to be secured from the top and they wisely would not drill into the quartz. We called Anna at Art Granite and asked for help and of course Art was ready to help us out. He got the job done and for a very reasonable honest charge. If you need countertops and are thinking not interested in any big box stores think Art Granite in Schaumburg, they go all over and are the most honest and professional anywhere!!! Highly recommended!!

Anna and Art were a pleasure to work with. We needed about 60sf of counter for our kitchen and…read moreAnna recommended many suppliers to check out. We selected our quartz and it was installed within a week. Art's workmanship was flawless and we couldn't be happier with it! I wouldn't hesitate to recommend Art Granite Countertops to my friends and family.

Addy was amazing. She helped us find the perfect stone for our kitchen. Colors work beautifully…read morewith our existing backsplash and decor. Install team did a great job. Very clean and well mannered. Our daughter used them twice and so did my good friend. I know that there are many stone companies but Precision Stone quality and professionalism beats all, especially Addy!

They were friendly, engaging and professional. Also, Ariel was understanding and flexible in…read moremeeting our needs. Note: We had two bathroom countertops made. Finally, we plan on working with them on our primary bathroom and kitchen.

I've been thinking of remodeling my kitchen for at least 10 years. The process started by sitting…read moredown at Lowe's with one of their kitchen designers and getting a free layout and cabinet estimate. Over the next 10 years I took that Lowe's layout to no less than a dozen cabinet companies to get their pricing. The pricing always came in around $10,000+ (except for one importer who sold cheap, rather than good cabinets in a limited number of styles and colors. None of which we liked.) Then a month ago, driving north on Gary avenue in Carol Stream I just happened to spot this place and thought I'd try again to price out the Lowe's design because we were now ready to do something. I went into the place and immediately started walking around. I didn't wait for a sales person because I wasn't sure if I'd like the place and didn't want some fast-talking salesman to start accosting me for my business. I'd looked for a few minutes before I was approached by Jim, a pleasant older gentleman. He was nice so I told him what I was looking for and we casually discussed a few options. I told him I had the Lowe's kitchen design and he said he'd be happy to price it out with the cabinets I liked (he didn't want to see their pricing). I emailed him the design minus the prices and he came back with some design drawings. We talked some more over email and I asked him to stop by my house to see my kitchen. He did and we had a great conversation and we got ideas for other ways to do the kitchen. After looking at the kitchen, Jim put together everything we liked, added in the monthly manufacturer promotions, and ended up THOUSANDS less than any other quality cabinet place. So today we visited the showroom to go over every part of the cabinet order before putting down a deposit. After all was said and done, even after we added many pullout drawers, did some upgrading and getting some trim pieces (not on the original Lowe's design), he beat my 10 year old barebones Lowe's kitchen design price by over $1,500! I can't recommend Jim and this place strongly enough. (I'll let you know if things don't go smoothly once we receive the cabinets.)

Updated review after having it for 3 years: We've had the kitchenette, bar with built in…read morekegerator, and theater cabinets for a few years and they are all still very beautiful. I added more pictures (sorry for the darkness). The basement is always met with ooohs and aaahhhs and still looks brand new! We love it! I always recommend cabinets and granite direct and Jim for helping us save money (lots) and help our vision come true! FYI... we installed ourselves (it wasn't hard). See previous review.

We were very satisfied with Sprovieri's customer service and especially…read moreour sales person. We had a damaged counter top that was installed by another company. The company had gone out of business and wouldn't fix the damage. Sprovieri was highly recommended and they were a tremendous help. Our sales person was great and the installers were very good. Took out the old countertop without any damage to the existing backsplash. They cleaned up nicely. We would highly recommend Sprovieri. Brian and Sandy R.

I accidently popped in without and appt - super accommodating, fast and our counter is beautiful!read more

Joe and his son reattached my undermount stainless steel sink to my countertop. It had been pulling…read moreaway from the countertop. As Joe put it after fixing it, you put a 500 lb man in that sink and it would support him now. The cleaning and sealing of the sink was perfection. Trustworthy and kind people.

Amazing, my very spotty bright blue, quartz countertop looks brand new…read more Mr. Stanger and his son did a great job explaining what they were doing and educating me on what to do if this happens again. He came a long way to my house and did not charge for travel, for which I happily would have paid. I highly recommend this business.

Ordered a quartz countertop and a sink from Victor who I found through Facebook Marketplace…read more Picked it up on Friday and Victor wasn't there but his employee was. The employee put the sink on backwards. He had to rip it off and put it back on again. He did not do a good job as it shifted off of the countertop on our way home. Plus there wasn't a good amount of sealant or whatever between the sink and the countertop. I reached out to Victor and told him, sent pictures per his request and no response. Reached out six days later and still no response. Even got a read receipt from his iPhone saying he read it. Had to remove the sink ourselves and found the sink was defective with a bump in the porcelain plus his employee got adhesive, (like caulk but nothing would take it off), on the porcelain. Had to order a new sink. As my spouse and I were installing the sink correctly, we realized Victor's employee had cut it wrong. The unfinished side with the side splash should have been seven inches and the finished side should be six, (as it's not against a wall). Instead the unfinished side is six and the finished side is seven. With the side splash on it looks ridiculous and uneven. I messaged Victor, (no idea if that's even his real name), though Facebook messenger and he wasn't responding even though I could see he was reading my messages. When I said he doesn't care because he had his money he sent me a message back that made no sense and blocked me. Absolutely will not recommend. Avoid at all costs. This guy and his team are a scam and have no business doing anything with quartz or granite. Shoddy work. I'm out hundreds of dollars, but you don't have to be! Find someone else. Anyone and anywhere else...just not this place. This place shouldn't even have one star. It's that bad.

Excellent workmanship. Value for money. Highly recommended. Julian is very helpful, knowledgeable &…read moreflexible.

We're really happy with how our Rhino Marble countertops turned out. Henry and the Chicago…read moreCountertop team did a great job from start to finish. Everything was done quickly, the installation was very clean and careful, and you can tell they really pay attention to the details. The stone looks beautiful and the quality of the work exceeded our expectations. Great experience overall and we would definitely recommend Chicago Countertop. Thanks again Henry!

We recently had Chicago Countertop do the quartz in our kitchen and bathroom, and honestly, we…read morecouldn't be happier. The kitchen island turned out beautiful--the waterfall sides make such a big difference and really brought the whole space together. Everyone was friendly, easy to work with, and respectful of our home. The installation went smoothly, and they left everything clean when they finished. Our home feels completely different now. So glad we chose them!