Bluebird is changing to blue tooth enabled locks which means the locks could be hacked through a…read morecomputer. I was given a month notice about this and not able to opt out.

There's something new about this company, and it's NOT good! Been doing business with them for some…read moretime now (this company is in New Hampshire, not the one by the same name in Canada). There's something new, and it's NOT good. As of just recently, you get to pay for the company's risk coverage policy, and they keep most of your payment. Yup, read on. Up until recently I would have given them 5 stars. However, you MUST now sign up to pay a very hefty monthly fee for a kind of insurance that protects them against liability/loss, and they are not specifically revealing how or even if this means the customer can make a claim for their own losses. So I tried to do a little research. First of all, they give you an opt-out option, but it comes with a BIG caveat. You have to PROVE to their insurance company (not to Bluebird...this is a third party) at "private policy.com". This website is run by a company called "SafeLease". Do the research on SafeLease. They are the company that is doing the "insurance" specifically for storage unit companies. They may or may not offer coverage for the individual customers, based on who you believe online. Now, here's the kicker: SafeLease advertises outright to potential storage companies this slogan: "Turn your risk into revenue"! And, sure enough, I found several discussions on storage industry forums. They love that they can get up to 70 percent of the payment kickback from this deal. Yup. 70 percent. Worse still, Bluebird turns over the opt-out processing completely to SafeLease. SafeLease will not release you from paying up unless you send them documentation containing your coverage information (forms that contain a LOT of personal info). Nowhere have I seen what protections SafeLease's privacy are, or how they will use your information. This smells really, really rotten. We are actively looking for an alternative to Bluebird Storage unless they ditch this plan to raise rates without admitting that is what's happening.

I rented a 10 x10 unit at $105 per month with a $35 security deposit. I was paid through the 22nd…read moreof November. I emptied the unit early November, considered storing additional items but did not. I went to cancel and obtain my deposit on or about November 16, 2015. I was told it looked like the company already cancelled it when they found my unit empty without a lock. Mind you, that is how it was when I first rented the space. No one called me about this. They do not pro-rate if you cancel early but apparently can rent to someone else if your unit does not have a lock. The young women told me I should be receiving my deposit money in the mail in 2 to 3 weeks. The check was not forthcoming. The gal with whom I had interactions with had worked there for some time went out on maternity leave in the meantime. The person in her place pleaded ignorance of anything. She said she would get back to me but did not. I called back and she had no information for me. Customer service is non-existent. The supervisor failed to return my calls. When I finally reached her, she said that the contract says you must inform them if you empty your unit and take the lock off (the lock that I purchased from them and was mine). (the print must be rather small) and if you neglect to, you forego your deposit. Apparently the person I dealt with who had been employed there for some time was not aware of this policy because she never stated this and actually told me I could expect the check in the mail! As far as I knew, I was paid through November 22. I should have been informed that even if I was paid through a certain date, they could 1). Refuse to give me my deposit back and 2)rent to someone else even though they don't reimburse on a per dime basis.for early cancellation

We just rented space this month, but so far so good! Fair prices and all information displayed…read moreclearly and honestly- NO HIDDEN CHARGES. A nice change from typical wheeling and dealing and fine print of other storage facilities.

Prices are very reasonable and we've never had a problem in over 2 years…read more Great to deal with! They always keep it clean and plowed.

From the owner: We are a family operated and sustainable self storage and mobile storage facility on a peninsula…read moreoverlooking the sugar River and Spectacle Pond in between Grantham, NH and Newport, NH.

I am working on settling an estate. We did not know about this rental until the gentleman passed…read moreaway. I went in to get information about it and the woman I dealt with was very pleasant and helpful. She showed me where the spaces were, being in a lot, with nothing in 1 and 2 old cars in the other. I paid the rent on the empty lot to get it released and not charged anymore. I got the rent paid on the 2nd one, and was able to get 1 car towed out of the lot. I had to hunt for someone to take the other car as it was very old and rusty, with 4 flat tires. There was no way to roll it at all. I got someone to take it, but it was not able to happen until just after the 5 day grace period ended. When I went to make the final payment to get in and have this taken care of, not only does this company not pro-rate in this situation, they also don't tell you how much the late fees are going to be. Nor do the work with you on it. They have a set rule and no compassion. The woman I was dealing with ceased being helpful when she didn't bother to tell me how much the late fees were going to be if I didn't pay the rent THAT DAY!! I would have been happy to pay it then if I was told there were huge late fees! (It was over $30 in late fees, on a bill of under $200.) Nope, I will never deal with this company again. They aren't the only storage place in town by any means.

Store a lot of stuff here during a recent move. Clean spacious and well lit units. Only issue…read morewould be when discussing pricing upfront it seemed as it was a sales gimmick and I felt as if I haggled more I could have got a better deal. Besides that everything was great. Would recommend.

Very impressed with this company. Chris provided a quote quickly & professionally answered all my…read morequestions. Communicated well and easily rescheduled our delivery at my request due to forecasted snowstorm. Ken delivered our Box today and he too was very professional. He communicated well and arrived exactly when he said he would. He positioned the box right where we wanted it and took his time leveling and explaining. He was curious and pleasant. An great experience all the way around. Kelly S.

Had a great experience. They got back to me within minutes of requesting information on line…read more Provided a competitive quote over the phone and arranged delivery the next day. Ken dropped off the storage unit and did a great job! Called to let me know it was ready.