My mom wanted quotes for a new air conditioner so she had Shafsma over for an estimate. She also called Grapids. The next thing I knew we were getting a new furnace and air conditioner. I am not impressed with the new furnace at all, but was willing to live with it. I did have a question about humidifiers attached to the furnace, so I called and spoke to the receptionist. I told her we had just purchased a furnace and air conditioner from them and I wanted to ask about why my mom was told we couldn't add a humidifier to the new furnace. I was very specific about calling me, not my 89 year old mother and gave my cell phone number. I have not heard a word. It's been three weeks. I'm actually relieved now that Grapids hasn't called back because I want Shafsma or Jacobson's to take a look at the new furnace. A warning flag to me is the vague website that doesn't really say anything about the brands of furnaces they carry. read more

They came to do a fall examination of our furnace prior to the cooling season. They said we needed several items replaced for significant $ and a new water heater. We had another company come and was told that NOTHING needed to be done for now. read more

We have used Grapids for many years now. We own 4 rental properties plus our home and my in-law's home. They have put furnaces, boilers and AC units in all over the last 8 years. I had always been satisfied with the service. Two days before Thanksgiving the furnace went out in one of the rental homes. This was placed in 2018 by Grapids. I called and spoke with the on-call person who did have a technician call me back. It was at this point that I was informed that due to insurance changes Grapids no longer services rental units. I was given a number for a different local company to call this company never returned my call. I found this extremely disappointing and honestly it does not make any sense. Why would Grapids be willing to install new equipment in homes they have no plan on servicing in the future. why would they sell extended warranties or service plans? They have certainly lost our business and if you have a rental property or are even considering renting your own home in the future, I certainly would not use them. read more

Called asking them to sell me an Inducer motor and they said sorry we carry them but don't sell them Over the counter. Fine, I set up to have them do their diagnostics knowing they will determine the same course of action as I have (obviously the motor) and this is exactly what happened. I even told the guy "yeah I looked these motors up online, new, used, or aftermarket you're looking at 85-150$ but it's worth it to me to pay reasonable labor costs and you have them in stock so I'm not freezing the next few days (it's December so it's cold and shipping probably a nightmare). He says yeah lemme get you a quote comes back saying 1430$... Then sent me to the sales team to see if "since 1430 is a lot maybe a little more will get you a new ac or furnace" turns out a little more is 10000-20000 for a new furnace installed. I am waiting for the parts to ship and the uninstall took 10 mins. Reinstall will prob be 20-30 mins. Even at an outrageous estimate of 100$/hr for the labor and being generous saying it'll take 2 hours and doubling it for overhead etc that should look something like 500-600 with equipment... Bottom line, called to try to buy the equipment I needed, wasted hours of my life on a greedy joke that I tried to avoid in the first place by simply asking for an available in stock motor..... read more

First time customer and will not be returning. Brad had only been working here a month when he came in for my service tune up. Tried selling me everything under the sun including $45 furnace filters?! Do you think I'm stupid? I can get filters from the condo association I live in for $10! Quotes for options came in over $1,000+ from a guy that didn't know how to use his company ipad. Had something actually been not working properly I may have thought differently but a seasonal "tune up" shouldn't warrant the things he was trying to sell. Sent him on his merry way and suggest you go elsewhere too! read more

Called and got same day service which was important to us as we had thought we had smelled gas from the furnace exhaust. Turns out it was normal residual fumes but Erik the tech checked out the entire unit to make sure it was working to specs. I appreciate that he didn't engage in high pressure tactics to up sell services and repairs we didn't need. read more

I wanted to give Grapids my business, but unfortunately they were unable to explain why the total cost for the quote they gave me was over $3500 more than another company (all things being equal in the quotes other than the brand of the products). I can only assume at this point that the difference was the profit they would pocket for themselves. The person who came to my home to provide the quote was friendly but stayed for nearly 2.5 hours (the appointment time was estimated 60-90 minutes). She was inexperienced in the business (only started as an HVAC sales rep in July 2020), pushed add-ons and products I was up-front in saying I was not interested in, and when I requested a detailed quote be emailed to me she informed me the office would need to send it because the email functionality in the quote app on her iPad "wasn't working". I called their office later that day and was told that she was supposed to send the quote to me, not them. Nothing was transparent in the quote I received; it simply listed each product with the cost indicated. There was no break-down for parts vs. labor. I am happy I went with another company. After the deceptive sales tactics I was subjected to, I would not recommend Grapids to any friends or family. read more

A++ Service. We had our furnace expected by Dwight and he was extremely nice, efficient and helpful. He explained everything in understandable terms and offered a few tips to get the most out of our furnace. He even double checked an issue I brought up and suggested a few things we could do to fix it. When I asked about duct cleaning he didn't hesitate to walk around the house with me and give me a quote on the spot. I was so impressed I booked the appointment right there. I hope everyone receives the same service we got and if you can, ask for Dwight. Thanks Grapids! read more

Great family owned local company. Our water heater started leaking and Travis came out the same day. He got a new one installed for us the very next day. Very professional. Great prices. Easy to work with. No high pressure to get extras. read more

They pay $9 for a a capacitor and charge you $118, they buy a furnace and accessories for about 1,600 and charge you $5500 - 6500, then they are pushy to replace your unit if it is 10 + years old. I would highly recommend running from this company. The nexstar certified company they are nexstar is training for being a better salesman and talking to your clients. Most companies out there are half the price of the units and half the price of parts read more

One star based on the fact that they provide an important service. Lack of any other stars because their customer service is terrible. I had them come to my house once for a service I was unsatisfied with, then continued to receive communications by mail and phone advertising their services. I have now called at least three times to ask to be removed from their mailing list and they seem unable to perform this simple task. Frustrated with their lack of responsiveness over the course of several months in addition to the initial bad experience with the service call. read more

Twice they've really disappointed us. At best it's poor service, but we felt scammed the second time. First we had 3 companies bid everything for changing HVAC, water heater, etc. from propane to natural gas. GRapids had terrible customer service (he admitted a week later forgot our bid completely, then was slow after he "remembered" afterI called. Even then, it excluded the bid for the water heater and STILL was $3000+ more than the other 2 companies). Second, when our water heater died right before the natural gas switchover, they came & were shady, here for a super long time just to quote us, and then were 40% more than 2 other quotes we had. Plus, the 2 sales reps contradicted one another when they tried to explain why it was so horribly high priced. One said our "plumbing wasn't up to code" & they needed to charge more to fix that. When we asked how much it would be if it were up to code they "couldn't answer" that. The second rep said it wasn't more because of that. We asked why none of the 3 companies (including them) who were to our home within the past 6 weeks to bid that job ever mentioned our plumbing wasn't up to code....no answer for that either. And one rep asked, "Do you want me to look at your furnace while we are here? With its age, I can almost guarantee your heat exchanger is cracked." Uh, no. We are replacing it in a couple months when natural gas comes to our street.....and you already bid us for that.... and it's still working....and you were thousands higher than 2 other highly reputable companies for the same job. After nearly 2 hours, we sent them away, paying $87 to confirm we'll not be using them for anything. The plumber who fixed our issue the next day (without a peep about pipes not being up to code, even when I asked if there were any issues or surprises at all) charged us $400 less than they wanted just for a water heater. read more

Our A/C went out just before a real hot spell. First we called another firm and their serviceman said our system was low on coolant and he was legally required to find and fix any leak before he could add any more coolant in. When we asked how much it was down or what a repair would cost, he couldn't (or wouldn't) tell us. He also said he would recommend we scrap our 13-yr old system for a new one at about $3,500 to $4,000 and he said they were 2-3 weeks out in scheduling a new installation. We paid $134 for that 'service' and sent him on his way. Then, based on a recommendation from our son, we called Grapids and they came out the next day. They also said our coolant was low, but not more than would be expected from a system this old, just based on expansion/contraction of the seals around fittings. They replaced those fittings and said it would be pointless to try to find any leaks, because the amount we were down was within what would be expected. They recharged the system and its running great and they said it should be good for another 4 or more years. That cost under $400. They did say if we wanted an entirely new system, they could install it within 48 hours. We really appreciated the straight-forward and honest approach. We would highly recommend them. read more

I scheduled a furnace inspection. They were prompt, on time and very courteous. The technician, Eric, however, shut the furnace off after finding serious and potentially dangerous issues with the heat exchanger. He made sure I understood and saw the warn parts. I needed a furnace immediately since it was December and very cold. They could not install one the same day so they put me on a priority basis, dropped off three space heaters in less than an hour to keep us warm and showed up promptly the next day, on time, with a new furnace. Angus, the installer, had the unit running and tested in (5) hours. He left the area very clean and took time to explain what he did and how things worked. Amazing service and customer care. read more

At the beginning of the summer we learned that we would need a new furnace and air conditioner. We were taken back by the cost this would incur, so we decided to get as many estimates as we could and really research financing options. Not needing heat right away and the cool summer was in our favor! Grapids was called early in our decision making and they were so professional and thorough. They even fixed a water leak that was suppose to be fixed by a previous company. When they left we had been shown where the problems were and how they fixed them the best that they could until we decided what to do. They gave the options of just fixing the old furnace and what the cost would be for options on a new system. There was NO pressure to make an immediate decision. After more estimates and a days later we made an appointment with them to install but, about a week later we had to cancel since we still weren't quite sure how we would choose to finance. They were so kind, polite and understanding! This is important because the other heating and cooling providers wanted us to commit to them and one was downright rude and hostile, when we didn't choose them. (We never said we would choose them, it was just an estimate). Two weeks later we finally figured things out and called for them to install a new system. They had an unexpected opening the next day and the BEST part is, they gave a big discount for letting them install so quickly! The technicians worked for 12 straight hours! They were so nice and some of the parts they upgraded for us at no extra charge. The system has been working beautifully and is so quiet. The vent work is excellent and our basement looks amazing! We have one of the best systems, great vent work and it cost less than our lowest estimate.I cannot recommend this company enough. We are so thankful. A purchase like this is huge for anyone, but for us right now it was downright scary. It is reassuring that there are companies like grapids! read more

Would not recommend and I repeat not to ever call them for service because it is a wasted call! I actually had a tune up that I purchased through Groupon and because of the terribly poor service I received I will more than likely never trust Groupon either. I had a service man come to my home yesterday morning at 8 a.m. on time. That was the only thing that impressed me but after further review I can see how they are able to do so because they charge you and don't do a damn thing which makes it easy to have breakfast and on to the next victim. When I set the appointment a week ago I was told that they would be able to repair my duct work in a crawl space area but it would be extra and what their hourly rate is. Not a problem! When the gentleman arrived in his new white shirt didn't look to me like he was fit nor prepared to crawl beneath my home. Also mind you, I am going to work late on this day because I am prepared to be home an hour or 2. This meant cancelling an appointment with a client and scheduling another closer to my closing time at work and kept me at work after hours to close my month. The gentleman told me immediately that he could not go under the house so they'd have to send someone else out for that. He looked at my furnace next and told me it was old. Tell me something I don't know better yet reattach my duct work I asked for. I told him if he can't do what I called in for it is a waste of my and his time. He then said he'd just look at the air conditioning and in less than 10 minutes he came back in saying it works but it's older too so, again please tell me something I don't know. So he did, told me he called his boss and was told they've completed what they were contracted to do and they don't go under manufactured homes I would need to contact a different heating and cooling company for that. Are you freakin' serious is all I could think. But I told him in the calmest way I possibly could thanks for wasting my more and the start of a great day! Needless to say this story is being repeated to ever customer of mine that I come in contact with so do yourself a favor and beware. Have a great day and a wonderful weekend. I will also let you all know of a good place to go as soon as I schedule to have it done and the service is complete. read more