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    Gratwick Lounge

    4.0 (1 review)

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    The Dockside Bar & Grill - The Dockside Bar & Grill Garden Burger

    The Dockside Bar & Grill

    3.3(419 reviews)
    2.4 mi
    $$

    We went to the outdoor bar! It's been awhile since we've eaten Inside. Service outside was quick…read moreand efficient and it's nice to be able to sit on the water.

    We visited to celebrate my birthday, and unfortunately the evening got off to a less-than-stellar…read morestart. Our server checked my ID when I ordered a drink, which was perfectly fine, but didn't even acknowledge that it was my birthday. Not a huge issue, but it would have been a nice touch. Service was also inconsistent. My mom's Diet Pepsi was forgotten when our drinks were brought out, although the server did bring water for the table, which I appreciated. The appetizer was delicious and was honestly the highlight of the meal. Unfortunately, my entrée was where things went downhill. I ordered the twin filets cooked medium, but both arrived very well done. I mentioned it to our server, who took them back for a remake. When the replacement came out, it was served on a piece of lettuce for presentation, but the steaks were still not cooked correctly. One was medium rare, which I was willing to accept at that point, but the other was once again well done. I brought it to the server's attention a second time, and I was told a manager would be stopping by our table. That never happened. Instead, the entrée was simply removed from the bill. While I appreciate not being charged for a meal that wasn't prepared correctly, I was disappointed that no one came to speak with me or offered an alternative entrée so I could actually have dinner. The impression I was left with was, "We'll take it off the bill and move on," rather than making an effort to fix the situation. It's unfortunate because the two guests dining with me thoroughly enjoyed their meals. Sadly, I ended up leaving hungry on my own birthday. That's not the experience I was hoping for, and it's why I can't recommend Dockside Bar & Grill based on this visit. To make matters worse, after sharing my experience in a comment on the restaurant's Facebook page, my comment was deleted and I was blocked from their business page. Rather than addressing customer concerns or attempting to resolve issues, they chose to silence feedback. In my opinion, that's not good business practice and only added to my disappointment with the overall experience. Constructive criticism should be an opportunity to improve, not something to hide from potential customers. EDIT TO ADD AFTER MANAGEMENT RESPONSE: If you truly wanted to take full ownership of the situation, then either you or a member of your management team would have come to my table last night to speak with me, as our server advised would happen. Simply removing an item from the bill does not constitute fully taking ownership of what you referred to as a "human mistake." As for being blocked from your Facebook page, that's fine. Based on both my experience at your restaurant and your response afterward, I have no intention of returning. What is particularly disappointing is that after I posted my initial comment about my experience, no one from management attempted to contact me privately. You could have easily sent a Facebook message to discuss what happened and address my concerns. Instead, my comment was deleted and I was blocked from your business page. Your handling of customer feedback demonstrates a lack of hospitality and professionalism. Had there been better communication when the issue occurred, I likely would not have felt compelled to leave a negative review in the first place. The problem was never just the food or the mistake itself--it was how the situation was handled afterward. I can now better understand why other reviewers have commented on management's reactions to criticism. Word-of-mouth remains one of the most powerful forms of advertising. Unfortunately, negative experiences and poor customer service tend to spread much faster than positive ones. Since you chose to remove my feedback, block me from your page, fail to follow up after I had already attempted to address the issue while still in your establishment, and suggest that simply taking an item off the bill was "taking ownership," I will be sharing my experience with others and recommending that they think twice before choosing your "on the water" dining experience. You asked why I wouldn't call you to discuss making things right. The answer is simple: you had the opportunity to do that last night. I was already there, willing to discuss the issue, and was told that management would speak with me. That conversation never happened.

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    The Dockside Bar & Grill
    The Dockside Bar & Grill - Calamari

    Calamari

    The Dockside Bar & Grill

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    District 37 Kitchen & Taphouse - Last brunch of the summer at 37. Brisket breakfast wrap

    District 37 Kitchen & Taphouse

    4.5(193 reviews)
    2.3 mi

    We needed a place open on a Monday after a wake. I stumbled onto District 37, and what a great…read morefind!! They accepted a reservation for a party of 12, they welcomed us warmly, with empathy for the circumstances. They served us quickly and efficiently. The food was excellent, the atmosphere was friendly, the service was quick and organized, and the owner, Tom was very gracious!! I highly recommend and we will definitely be sure to go back there again!!

    I stopped by for lunch recently with a group of friends. It was our first time here and it's really…read morecute inside, there is a lot of seating and there is a nice big bar. It was not busy and we didn't have to wait for a table which is a plus. I ordered smoked turkey, with salad and sweet potato fries and a pg13 which was ginger beer, mint and I added a shot of vodka. When our food came out I had to question what was going on with the sweet potato fries because they had a thick coating and looked beer battered, not at all indicated on the menu. I asked the server, Kelsey W., and she paused and said yea I don't know for sure but if you can't have gluten I wouldn't eat them. I was annoyed at the situation and just took them off my plate but I understand this can happen. The server seemed annoyed and goes on to blame me and says I should have told her. Now will say I did have to go through the salad ingredients and pick most of them out, she didn't ask me about allergies either. And it's not common to add a beer batter coating to sweet potato fries without indicating it in the menu. The menu should be updated asap for other guests. Any other server would apologize for the situation and ask how they can make it better and not blame for a customer for a misunderstanding. After that I realized there was an extra sauce on the tray, I asked her to check with the kitchen to see what was in it, is it safe for me to eat? She came back 15 minutes later and said she will check and have an answer soon. It was not busy, this was not acceptable. Again clearly not showing any help for your guest with a food issue. This showed me she had zero concern or care about this or trying to smooth it over. Finally, towards the end of the meal I realized my water was leaking, had thought it was condensation as it was hot out. My glass, water cup had a huge crack in it. You would have hoped that someone would have seen it before serving it to someone. Clearly a safety issue. I hope I didn't ingest glass. I handed it back to our server and told her this glass needed to be tossed in the trash. Her response was another blank look, she didn't really care and just gave me another shallow I'm sorry. The rest of my meal was tasty and it was a large portion. Everyone else at my table had nice looking food and was happy with it. I will personally not come back here. District 37- it wouldn't hurt to update your menu and add what is gluten safe and indicate what kind of coating is on your sweet potato fries because a lot of people who choose these have special dietary needs. You should also train your staff to help bring up allergy issues with your guests and have more empathy if an issue arises. If this is something a server isn't able to work on they might consider an alternate employment opportunity.

    Photos
    District 37 Kitchen & Taphouse
    District 37 Kitchen & Taphouse - Four Cheese Steak Detroit-style Pizza: Had to get a close-up shot of that caramelized cheese crust goodness!

    Four Cheese Steak Detroit-style Pizza: Had to get a close-up shot of that caramelized cheese crust goodness!

    District 37 Kitchen & Taphouse - Pumpkin Spice Girl for the season

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    Pumpkin Spice Girl for the season

    Gratwick Lounge - nightlife - Updated September 2026

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