I'd rate this dealership 0 if I could. Kourtney was fine to deal with but the assistant sales manager was dismissive of the safety concerns we noted along with the dishonest pictures they supplied of the 2014 sequoia we drove 4 hours to view. We arrived to a dirty distressed truck with a dead battery, missing paint on every panel, cracked windshield, possible mice damage and bald tires along with multiple engine error codes for cam sensors and abs. I've included some photos of their original ad and the pictures we took in person. We came to purchase a used vehicle out right but the sales manager assumed we wanted to finance a 200k+ mile truck (which would be ridiculous) and told us they rarely financed trucks of this condition. We had no intentions of financing a truck that was in too bad of a shape to finance but apparently nice enough that they're asking top comp price for it. Make sure you ask for a video from your sales person since they will not be forthcoming unless prompted. Truck should've been sent to the auctions, instead they're happy to sell some poor soul a junker and kick the can down the road. No honesty here. read more

I've been meaning to post this review since mid-November, but between travel, the holidays, and personal matters, it was delayed. While traveling from California to Florida, our van began overheating in Flowood, Mississippi. After an initial repair at another shop, we were referred to Gray Daniels Toyota for further evaluation. We worked with a service representative named Raven, who told us their mechanics were "master certified" and that the vehicle had been thoroughly checked. She explained that although the radiator overflow tank that had been installed was aftermarket and smaller than the original, she assured us it would function adequately and that it was safe to continue driving. Based on that information, we continued our trip cautiously, stopping every couple hundred miles to monitor the vehicle. The van overheated in Alabama. We immediately pulled off the highway and called Raven. She did not answer but we left her a voice mail. After arriving in Florida, the van began overheating again. A Toyota dealership there performed a full inspection and advised us that the radiator overflow tank installed was not the correct part for our vehicle and was intended for a different model with a tow package. They further stated that, in order to make it fit, several original Toyota components had been removed. According to that dealership, the repeated overheating contributed to significant engine damage, with repair estimates of approximately $7,000. Based on these findings, the guidance we received at Gray Daniels Toyota did not align with the vehicle's condition as later diagnosed. That information influenced our decision to continue driving, which unfortunately resulted in additional damage and expense. P.S. I did call and speak with the Service Manager, Douglas Chambers. When he answered the call, he did not know who I was. We discussed what had occurred, and the only resolution he offered was that if we were ever in the area again, we could stop by and ask for him and he would see what he could do to make it right. Given that we will likely never be in the area again, any attempt to make this right would need to be addressed now, not at some uncertain point in the future. read more

3 years later edit. Do not pay for any warranty offered. You will have to jump through hoops and fight to keep from being charged for any warranty coverage. I was told that my warranty didn't cover labor and they tried to charge me for that. BUYER BEWARE. I still stand beside the sales team being great (obviously they have to be). I hope the owner reads this and changes how things are done I had a very easy no pressure experience while buying a Toyota tundra. I was able to setup everything online and go in to sign the papers. I will definitely be doing business with Gray Daniels again. read more

Gray-Daniels Toyota in Brandon MS is the most unprofessional, unorganized, terrible excuse for a car dealership that I have ever dealt with. I was interested in a vehicle on their lot, spent an entire week communicating with several salespeople, decided I wanted it, even offered to put down a deposit to ensure there would be no issues. I was told no, that everything had to be done in person. After I was notified that all plans are in motion, I drove 2 hours to their dealership for Chloe (salesperson) to say "Oops, it's been sold". This was after ensuring me by text 12 hours prior that she was filling it up with gas and having it detailed for me. She was my primary salesperson and she 100% dropped the ball. This is absolutely unacceptable. I did everything right and had made the decision to buy this vehicle, only to be completely let down after driving 2 hours make the transaction. Not only has this been a huge inconvenience and let down for me, I have no trust in car dealerships now as a result of this. The salesperson, Chloe, should be held responsible for this situation. She had one job to do, did it with dishonesty and carelessness and caused what should have been a great situation become a terrible experience. read more

BEWARE - Great before the sale. Evasive, non-responsive, and unwilling to take responsibility after. My letter to the GM... Mr. Parker, Just and FYI on my recent experience. I bought a 2021 Hyundai from your dealership on 12/23/24. I am in Louisiana and the trade-in was registered to my ex-wife in Alabama. All this was made aware to your staff before I came in to purchase the car. After several phone calls, the bank got the paperwork 37 days later on 1/29. My bank here turned the paperwork in to the DMV and advised me I would get no tax credit on my trade-in because it would need to be titled in my name. My issue is that Lucky knew all of this going into the deal and never made me aware of what I needed to do to get the credit ($500). I've gone back and forth on emails and phone calls and where I landed with Lucky was that "she sold 300 cars a month and was very up to date on how tax credits worked, yet was under no obligation to advise me of the steps to take.". She also advised that "she has nothing to do with my taxes" . I buy a car once every 2 to 3 years and have for the last 25 years. I've always gotten the credit on the trade-in. This is the second issue I've had with this particular sale. The first was when the sales person "on video" said the backup camera worked and it didn't. I trusted the sales person and never checked it. So, I was stuck holding the bag. Lucky did split the cost of a replacement part after a month of calls and emails . You guys are a large dealership and I am one sale but, I imagine you would want to know how your staff handles even the smallest of customers. Have a good day, Jason read more

I was in MS and had major car trouble and my vehicle was towed to Gray-Daniels Toyota. Since I am on the road a lot, I got an appraisal on my sick vehicle. The following day, I went to the dealership, where I met Raven. She gave me a big hug (knowing I lived out of state) and told me they will do whatever they can to help me. She knew I just wanted to get home. Raven introduced me to Toshia, whom I believe is the best sales associate ever. She knew I was anxious, stressed and just wanted to get back to my home state. After looking at many vehicles, I decided to purchase a 2024 Grand Highlander. I knew it had gotten a ding on the door at the dealership. She spoke with a manager, decided I could take car and bring back at my convenience to have door fixed and hitch added , which I did. Zach, General Manager, gave me a lender car, at no cost. This was a very generous thing to do. He and Toshia also called/texted to give me updates on my vehicle. I called to let them know when I would be traveling back through MS. Zach told me he would try it ready for me, which he did. When we picked up the car, Zach had it squeaky clean and full of gas! It had no ding and a hitch added! I say all of this to say, Raven, Toshia and Zach took care of me. They were each very kind and sweet. Their concern was the client. Everyone that I interacted with was nice and put the client first. Thank you Gray-Daniels Toyota! read more

I'd literally go anywhere else. Car buying experience took 6 hours and nothing is covered in their warranty, buying a new battery for a car that's less than 2 years old. read more

Website has vehicles that are "ready to reserve order" I get to the dealership to get the runaround that they aren't available....but the ones that are 10k more are available. Go figure! Blaine's the website not being updated. The website is a key component of your business. Try another excuse! read more

This is for the SERVICE DEPARTMENT, only. The two times I've been here have been pleasant. Justin was my Service Advisor. The wait area is clean and spacious. The drive-up area is spacious and there are several lanes and spaces within each lane to pull up to for service. My service has been timely and professional (my car is still under warranty and fairly new). The dealership is conveniently located right off of the interstate and can be seen from the interstate. read more

The whole staff is awesome but one person in mind today is Mr Willie Thornton. The reason why he is so successful in the business for over 20 years is because he will make solid reliable recommendations no matter where your at with your current situation. He is a great guy and trustworthy. If your in the market for a Toyota I would go out to Gray Daniels in Brandon and trust him to lead you in the right direction. He is 5 Star! Tommie Vaughn Piano Entertainer Table 100 read more

If I could go back I would never buy a car from these people. I bought an SUV from them 4 months ago. Two weeks later it wouldn't crank. Some days it cranks, some days it doesn't. Their service dept told me they weren't "dealing with that" and to take it to the nearest dealership. (I live 2 hours away.) It had left me stranded in another state where I had to rent a hotel room and an Uber to get back. It has left me and my child stranded in 100 degree weather more than once. It has been in the shop where they can't figure out what is wrong and why this is happening. I called Gray Daniel Toyota to talk to them about this since and was told to come in and they would get me in something else. I told them that I paid 5000 down 4 months ago for a car that won't crank half the time and couldn't do that again. I was put on hold and then told that the gm said they could fix it where I didn't have to pay another down payment. After taking off early and driving 2 hours to get there, that was all a lie to get us to come spend more money. The first thing they told us was that we would have to do another down payment. No thank you. DO NOT RECOMMEND a company that doesn't stand behind their vehicles and that is dishonest to customers to make a sell. read more

drove 3.5 hrs to buy 2021 Tahoe said it. only has 2 scratches no dents get there has a dent 3 ft long . when I told levorn I wasn't interested because of the dent, he said show me the dent! then said it was a scuff $60,000 for a dented up suv not for me I won't be back read more

If I could give this place 0 stars I would. Tried to work with Joy, but she will lie through her teeth while juggling too many things to handel. She wasted over a week of my time when I tried to buy a vehicle at asking price. Was later told by another rep that "she didnt care because it was only a $100 commission" after she told me they were not paid on commission. No matter how nice you ACT your still a sleazy car salesperson. read more

My husband and I have been looking for a "new to us" truck off and on for about 1 year. We had narrowed our list down to 2 trucks; and when one showed up on Gray Daniels Toyota's inventory, we went to the dealership to see it. It was Sunday, so the dealership was closed, but we both loved the truck and immediately went home to prepare our trade vehicle(s). The next afternoon, we went to Gray Daniels to test drive and hopefully purchase the truck (we brought the titles to both trades and a personal check for down payment). The truck met our expectations, and we began the purchase process. The first offer from GD was high. We told the salesman the trades were too low, doc fee too high, and they need to reduce the "bottom line" by $1500.00. The salesman stalled for a while, and then turned the printed first offer over and hand wrote a "promissory note" that stated: If the bottom line on the truck is lowered to $27,500.00 I will purchase the truck today - followed by a signature line with an X. Huh? We asked what on earth that was. He stated that management would know we were serious about the purchase if my husband signed the tacky note. My husband immediately stated that we needed the keys back to our trade vehicles, and we would be leaving. The salesman asked why to which my husband responded "my word stating that is where the price needs to be should be enough." The salesman again tried to get my husband to sign the statement to show he was serious. Short story long: the simple fact that we showed up with both titles, a check for down payment, had researched and knew what the fair trade value for our vehicles was should have let the salesman we were serious. He lost an easy sale, and my poor husband who rarely asks for or purchases anything for himself has no new truck. Super disappointed. read more

Do not buy a car if they will rip u off so bad. They don't sell cars with two keys and when u ask for the second key they will trick you and see we will try to get it for you and end up not even trying. Then when you confront them they act all stingy and completely change their attitude and start staying we would try and get all specific on you. read more

I had a great experience at this dealership! I was passing through Mississippi and needed service rather quickly. After speaking with the receptionist, I was encouraged to swing by for an oil change and tire rotation--although I don't drive a Toyota. After speaking with the Service Advisors, my car was in the bay in about 10 minutes. I was able to plug in to the wifi, make a call and get some work done while waiting. Surprisingly, my car was finished within 20 minutes! The Service Advisor in the neighboring bay gave me a handful of lozenges (thanks Jerry!) to soothe my sore throat and even offered encouraging words for the remainder of my journey. Next time I'm passing through and need service, I'll be sure to stop by. read more

They need to get online car buying to work, so that all of their fees can be disclosed. They are charging $850 for "optional" Roadvantage gap financial insurance, $3345 for mechanical breakdown insurance, $399 for a "we Owe" document that is meaningless and presents dealer installed options that may or may not have been provided yet. They also collect earnest money or a down payment without a sales contract as they are unsure of exact delivery dates. read more

As always, prompt, professional and exemplary service. The staff goes above and beyond for their customers. Thanks again, Jerry Brister and the Gray Daniel's Toyota folks! read more

The paperwork to buy a minivan took longer than signing my mortgage. They sent a birthday card for a free car wash good for up to one week. I went in for an oil change and car wash, and I was told that they didn't have time to wash it that day, but the lady suggested that I come back the next morning by 8:00. I did. The original lady wasn't there. Some guy told me that the car washer was already "15 deep" at 8:00, and a free wash wasn't going to be possible. I drove around the corner to the automated car wash (that they didn't even offer to cover), and I haven't gone back to Gray-Daniels. I'd love a Nissan 370-Z Nissmo, but I will not buy it from Gray-Daniels. read more

Absolutely the worst car buying experience I've ever had,no follow through with necessary paperwork and complete lack of customer services, I got the yo-yo scam,look it up read more

Gray-Daniels Toyota Brandon service has gone to pot since they lost Justin Roberts. He took care of my car and me for 7 years. He always came to me a few minutes after I got there and explained what needed to be done and costs. He was concerned for my welfare. When I went yesterday, I waited an hour and no one came to discuss what my car needed. Finally, I went on a scavenger hunt looking for my car. It wasn't on the rack. It wasn't in line. It wasn't in the shop. Finally I found it parked off over to the side. I had no idea whether they had done anything to my car or not. So I walked around trying to find someone who could help me find out. None of the service people would even look at me, including the person sitting ten feet from me in glass office, the one who had greeted me when I first came in, who I later discovered was service manager. So I sat down in the lounge area and called the service telephone. I told the person who answered what was happening. He got busy and took care of me. He learned that they had changed my oil but nothing else. I had told service manager that I had two lights on--tire and maintenance. They had ignored my tires. Justin always saw to it that they rotated my tires as promised when I bought my tires from them. So this young man got my tires rotated and talked his service manager into giving me my oil change free. Thank you, James Albritton, for being the redemptive force in my otherwise awful experience. What would have bene nice would have been or the service manager--when I told him Justin usually took care of me but I hadn't been able to get him--to have graciously said, "I'm so sorry but Justin is no longer here. Let me introduce you to ___ who will take care of you. We appreciate your business." If I go back I'll ask for James, but I'm not sure I'll go back. Thank you for free oil change. read more

Very Disappointed! This dealership is poorly managed and does not have quality communication or inventory management, and their sales department seems to have no idea of how inventory works or how to communicate clearly with potential customers. My husband found the vehicle of his dreams and called to inquire since we are about a 2 hour drive away - we were told it was in stock, and we would receive a call back with more information and numbers for purchase. No call back and a few hours later we called again to inquire about the vehicle - again told it was in stock and the salesman was at the sales tower and would call back in ten minutes. AGAIN no call back, so we tried again and spoke with Tasha, who informed us the salesman had left early and the vehicle was currently being sold. The original salesman texted my husband the next morning saying "oh well, a truck is just a truck." Come to find out, the vehicle had not been sold, and we called yet again to be told they'd call back. Which they never did (surprise surprise!) So I called for the final time and spoke with Marquess who informed us the vehicle had been sold at 10AM but was still on the lot (and still listed online). Again, POOR communication and they missed out on a sale due to their lack of care for potential customers. read more

Mira Per our conversation that we had we CAN NOT cancel the deal that you made on the Camry, once a deal has been made and paperwork signed there is NO recourse or cancellation that can be made, nor is there any Law that will allow that to happen. I hate that you are having buyers remorse after your purchase but there is nothing else that i can do besides trade you out of that car into another one. I will do all that i can to help you in this transition even be willing to give you 100% of your purchase price back for your car on a trade in of another automobile. Let me know if i can help you in anyway other than trading you out the bank will repo your car. Feel free to contact me at 904-460-6445. Thanks Darian Pearson General Manager Gray Daniels Toyota read more

Very Disappointed! I bought a New Car and got a fair deal. My problem is that they have had my paperwork for almost 30 day which is the time limit before I get fined from Louisiana. They have overnighted the paperwork after a call yesterday. Which gives me the whole day of Friday, if the DMV is not overrun by others, to complete the paperwork before fines start. I would not recommend this dealership!!! *Update, Paperwork got to DMV but Gray-Daniels Toyota make the check out for the wrong amount, so the DMV would not process the paperwork unless I paid them over $2,000.00 for TTL. Wow --- Good Luck if you buy a car!! read more

Sale manager very unprofessional. I wish I had read reviews before contacting them. I asked to submit information and did so. I specifically told them I didn't wanna drive to 2hrs read more

I just had a really disappointing experience given the amount of great reviews for Gray-Daniels Service. I am an out of state buyer of a car and was looking for a reputable dealer to do a pre-purchase inspection and compression check of a Toyota Land Cruiser. I called three dealerships and on the phone Gray-Daniels was the nicest and professional. I was able to confirm with TWO different representatives, the Service Advisor and the Customer Service Rep, what the price and time was going to be for this inspection. Around two hours of tech time and $250. That great experience stopped when I hung up the phone. Once the seller got to the dealership to drop the car off for inspection that same service advisor said the compression check alone was going to take 4-5 Hours, I talked to the Service Advisor over the phone to confirm the quote he AND the CSR had given me and the timing of the service, he was silent. They didn't care. What a horrible experience from a certified dealership of Toyota. I will be contacting Toyota as well. If my hometown dealership treated customers like this they wouldn't be in business. read more

Went into this thinking that it would be the same as last time, but they have a new car manager , Mark Murphree, and this is one nice guy! Tony Hughes is my go to guy here, he got me set up, but was off the day I came in,had Timothy Woo to step in, and all I can say is how painless this was! I usually buy two vehicles a year, and it is usually as fun as pulling teeth, but the team that they have at Gray-Daniels Toyota will make this an easy, and surprisingly enjoyable experience! I will be ordering a new Supra from them in the coming months, and am looking forward to it! These guys are not pushy, and really have the environment to make your buying experience a positive one. Have to give a shout out to their parts department as well, Sergio knows Toyota's backwards and forwards, from years of experience , and is a all around good guy. Do not waste your time at any other Toyota Dealership! All I can say is Thanks Guys, you made this task much more enjoyable than I have ever experienced! If I give 5 stars to anyone, they have to be doing something right, if you read the rest of my reviews , you will see that they do not get my stars easily, but these guys hit the mark! Love my new Tacoma! read more

After driving 2 hours from out of town to view a Tahoe the sales manager that we set up a deal with failed to inform us that the car has been sold the night before us getting here. WASTE OF TIME! Then to top it off the sales man was not even there to handle his mess up himself. Wasted gas and time. TERRIBLE EXPERIENCE! I would suggest shopping anywhere else read more

Drove 1 hour to visit the dealer to check on the new Prius. Sales staff did not know what was in stock. They knew nothing about the vehicle and were not helpful. Overall the worst experience ever at a car dealership. read more

BUYER BEWARE! Attempted to buy a used car at Gray-Daniels Toyota last night and trade in my 2013 model. The finance guy tried to add additional $899 for some cleaning/deterrent that I did not agree to. Then tried to over price the vehicle by $1,000, instead of selling it at the Internet price listed and on top of that, he wanted to appraise my car extremely low because he said I have a "Takata airbag"! Well, looks like the Takata airbag is your problem Toyota and Nissan! Most of the cars on your lot have Takata airbags! I hope you are disclosing this to your customers. The bummer is this dealer tried to rip me off by $2,000 that was obvious. Because I'm a woman perhaps!!! Of course, that's the same amount they wanted as a down payment - what a coincidence! No thank you Gray Daniels Toyota Used Car Finance Manager!!! read more

We drove from Houston TX to purchase our 2014 RAV4. We couldn't find the exact features we wanted within our area, so I searched far and wide to find the right vehicle for my wife. We took a risk to drive the 450 miles to Brandon, but it was worth it. Zach, Steve, and Dwayne all treated us like family. They gave us a fair price and a great vehicle. Dwayne was even able to beat our credit union's low interest rate, thus saving us more money. Thanks very much! read more

DO NOT waste your money and get a vehicle that has "Scout GPS". read up in the internet about it. it totally sucks i had to invest in a garmin for my 2018 tundra. no moving map, horrible reception. Trust me in this. read up, watch youtube about it. rip off!! read more

Best deal ever! I was in the market for a SUV and had narrowed it down to an Acura MDX or a Toyota Highlander. After a bad experience with Acura I was very happy to get a wonderful experience at Gray-Daniels. There is no need to go anywhere else. This dealership has the best sales people (Jimmy Gaiennie) and staff (manager Wayne Eldridge) you could ever hope for. You will get top notch courtesy and professional treatment. We were able to take the Highlander for the weekend to try it out. This SUV is so comfortable and easy to live with. Regular gas not premium and lower cost to own sold us easily plus a great deal made this a no brainer. Even my husband who does not like SUVs likes this one. read more

This past year has been the first time in my life that I have been able to buy a new car and the staff of Gray Daniels has made the experience itself a very pleasant one. From the sales department to the people in the service department, everyone was helpful, knowledgeable and courteous. I receive prompt mail reminders when it's time for a scheduled tune-up and Phone calls just to make sure everything is running smoothly and if I have questions or concerns. I am very pleased with the service and quality of this establishment thus far and will likely be coming back for any future car buying needs! read more

Great Experience! Wonderful salesman! The dealership made sure they did everything they could to earn our business!!

This was perhaps as pleasant and painless as buying a car can get. I gave Jason Lawrence (my salesperson) a short list of needs and expectations (including no haggling) along with my spending limit, and he promptly came back to me with a 2012 Prius V that was extremely clean and Certified at a price that met my budget. I bought it without looking at another car. My wife and I are VERY well pleased with both that automobile and the buying experience. I would certainly recommend Jason and Gray-Daniels. read more

Do NOT buy car here! I noticed a motor-mount issue, the salesman just brushed me off! In addition, the front driver side tire was going flat and I caught that as well. Also when I requested it be taken to their service department a mechanic confirmed that the motor mount was cracked. This car had a clean carfax! VERY rude managerial staff, who yelled at the salesman. BUYER BEWARE!! read more

First I would like to say that I've been having trouble with my truck since I bought it. I bought it back in August of 2017 used with an extended warranty and within 4 months the transmission went out and the radiator needs replacing. I asked the service man at the time what could they do and he said he couldn't help at all but i could leave it back there just in case. I called the next day and the lady at the desk said that he quit early that morning. That led to me talking to another service man. This one told me I had no paperwork nor warranty and both parts and labor would be $6k total. I told him I just bought the car and the paperwork should be in your system but he denied it. Although I had a warranty I was never given a rental car and I was out of a vehicle over 2 months. I spent a total of 2 and a half months going back and forth with different warranty people and different managers at Gray Daniels brandon. I finally gave up and got in touch with the attorney general and they gave me paperwork to send to the dealership stating my demands. A day later they called back offer a rental and repair service as long as I drop the charges. I should have went through with the paperwork because now my air injection pumps went out and they can't help me once again. I told them that this is my only transportation and that I need it fixed. They told me once again that I have no proof of any warranties but a road hazard. I pay a extra $100 a month for a warranty and I'm wondering what happened to my warranty money since I pay it every month. So when I go back to the dealership this time with my paperwork, they tell me that they see some of it in their computer.....oh and I also need a fuel pump now. I told them that I'm tired of getting the run around. I talked to every manager in brandon along with the the Toyota call center people for more information. Nobody can help me. I even offer to trade it in for a more reliable vehicle with lower miles because the one that was sold to me had 150k when I bought. Other dealerships along with mechanics, and lawyers couldn't even believe A big name dealership like Toyota finance me a vehicle with that many miles etc. now they want even take it the vehicle or own up to the repairs. I've kept all paperwork, appointment ,call logs, advice from lawyers on how I should move forward. I can't believe I wasting my hard earned money on something just sitting in my yard not moving. This story is even half of it. I just didn't feel like writing but I will not give up on this matter !!!!!!!!!!!!! read more

I bought a used car from here about 6 months ago. I was told tires were new and the shaking from the car was due to needing an alignment. A few months later I end up having to replace the tires, brakes, water pump, and the shaking was from a broken motor mount. I was sold a broken car and was lied to and deceived by my sales man. I would not recommend this dealership to anyone unless you have a mechanic with you that can check out your car before you buy it. read more

I have purchased my new cars from Gray-Daniels since the early 90s. Used to buy all Fords and the last few years, I have purchased Toyotas. For this last car, I dealt with the internet department and they kept their promise of getting me in and out of in less than two hours -- we agreed to a price before I ever came to the dealership. Love that. I DO NOT like their service department. I've always thought you got better service from the dealership than one of the 15 minute oil change places but that has not been my experience in getting my car serviced at Gray Daniels. They don't even vacuum the vehicle. I had my car serviced about a week ago and it was time for the tires to be rotated for the first time. When I brought the car in, it had a notice to check tire pressure. When I left there, it had the same notice. My car shows tire pressure for each tire separately and two of the tires were drastically off just as when I brought it in. Who rotates the tires without checking the tire pressure. That should be standard service. I read more