Very disappointing experience. We were quoted a $250 call-out fee plus $170/hour with a 3-hour…read moreminimum. The mechanic arrived after nearly 3 hours and spent only about 30 minutes diagnosing the issue, stating that the liftgate motor needed replacement. Despite this, we were charged $1,187.59 which was clearly presented as a deposit on the invoice, but later we were told it was the total charge for the visit and diagnosis. The pricing and communication were misleading and it felt like unnecessary delays were used to increase the bill. I would not recommend using this company and suggest others get everything in writing before agreeing to service.

Our school bus was towed by this company, during which they removed the driveshaft to prepare it…read morefor transport. While disconnecting the driveshaft is standard practice to protect the transmission, their driver completely failed to secure it to the vehicle. During transport, the unsecured driveshaft flew off the bus onto the road and was completely lost. This is not only gross negligence that caused immediate, expensive mechanical damage to our vehicle, but it was also an incredibly severe safety hazard to every other driver on the road. A heavy-duty driveshaft breaking loose at highway speeds could have easily caused a fatal multi-car pileup. When we contacted them about their mistake, they ignored me. Absolutely unprofessional and dangerously negligent. We will be pursuing a formal commercial insurance claim and reporting this to local authorities. Avoid this company at all costs if you value your property and public safety."

Amazing service! Great guy to work with!! Honest and is down to get the work done in a fashionable…read moretime! Willing to work with anyone and help with anything!

I had my Volvo towed to this shop and the owner Leonard lied and manipulated plus over charged me…read morefor parts he never put inn my truck , he went as far as sending me pictures of New Parts as to show me he was working on it.. The sad part is he took my Truck to Gabrielle Ford Truck sales , knowing the truck was leaking Oil and to get the transmission programmed but while the mechanic was diagnosing the truck he listed all the parts that where damaged and that needed to be replaced. I sent the invoice Keye's & Son had charged me and the result was my invoice was fraud they never replace anything but put New bolts and silicone on many parts where a gasket went.. This shop needs to be shut down , Seriously..

We have purchased all of our vehicles here for well over 16 years now. I never wanted a Honda…read moreElement....i test drove 1 here and I fell in love. It was an amazing vehicle especially for our lifestyle at the time. A few later, we traded up for a Honda CRV. Loved my CRV. Recently, we traded up again for a used Honda Pilot. We shopped online at several places and even went to a couple other dealerships but we returned to Lia. Brian Galper was who helped us and he was really a great and honest man to deal with. He put us in our dream vehicle. He made sure we were taken care, our needs were met and he followed up...even after the sale was final, just to check on us. We were never imagining getting a Pilot. He really is credited with making us truly happy. It was another seamless and exciting purchase with this deal ship and with Brian being our sales person... we drove away with confidence of knowing they will continue to take care of us and we will return in the future when it's time to upgrade. Much thanks to Brian Galper and to Lia Honda for making us happy.

My mother, who is in her 80s, brought her 2018 Odyssey to Lia Honda of Brewster for one thing: a…read moretire that kept losing air. She left with a bill over $2,200. While the car was there, a service advisor called her and told her the rear suspension arms were "wearing and would snap" and that the car wasn't safe to drive. Frightened, she authorized nearly $1,500 in suspension work over the phone. No photos were shown. No old parts were offered. The inspection findings that supposedly justified the repair aren't documented anywhere on the invoice, and the authorization section of the paperwork was left completely blank. They also added a second tire she didn't ask for, a cabin air filter, and a $15 "Frigi Fresh" deodorizer -- none of which had anything to do with why she came in. Maybe some of this work was needed. But telling an elderly woman her car is about to snap, over the phone, with zero documentation, is not how a trustworthy shop operates. If your parents take their car here, go with them. I'll update this review based on how management responds.

I recently had my diesel pickup truck in to determine why the fuel milage had dropped off…read moresignificantly. The dealers I spoke with couldn't help because no service light was present on the dash. Stanley and Sons performed diagnostic testing and determined it was an emission issue. It's hard to find real mechanics now a days, but these guys are. Thank you!​

From the owner: Stanley & Sons Services is the trusted truck repair shop serving Middlesex, Hartford, New Haven,…read moreTolland, and New London counties. With over 20 years of experience, we specialize in truck, trailer, and equipment repair, including diagnostics, engine work, welding, autobody, and bucket truck repairs. We offer custom tuning, emissions solutions, and specialized modifications. Our team works efficiently to keep your fleet running with expert craftsmanship and a commitment to quality. Contact us for reliable service today!