These guys are great. This is the only place I come to when I need an oil change. I barely ever…read morehave to wait, and I'm in and out within 20 minutes. During my most recent visit, one of the mechanics put in a new bulb for my headlight at no cost. Score! They also take the time to explain things, which I appreciate. Fast and friendly service--can't go wrong!

To Corporate Management,…read more I am writing to formally log a complaint regarding a deeply disturbing experience at your Chanhassen, MN location. The interaction, which was escalated entirely by the store manager, involved unauthorized vehicle service, the humiliation of an employee, an abuse of emergency services, and--most alarmingly--the hazardous sabotage of my vehicle before I left. The details of the incident are outlined below: 1. Hostile Interaction and Unauthorized Service The interaction began poorly when the manager greeted me with a visibly hostile and condescending attitude. I presented an expired 15%/20% coupon, which he refused to honor. While I was frustrated by his tone, his communication regarding whether any alternative discount would be applied was completely unclear. While we were still disputing the pricing, the manager proceeded to service my vehicle without my consent. I would not have authorized the service had I known no accommodation was being made. 2. Mistreatment and Humiliation of Staff While waiting, I witnessed the manager severely demean and humiliate a lower-level employee in front of customers. When the employee was processing information, the manager mocked him, stating, "Your brain Wi-Fi is not working and slow." This toxic behavior toward a subordinate created an incredibly uncomfortable environment. 3. Escalation, Verbal Threats, and Police Involvement At checkout, the manager demanded full price and rushed me. When I expressed my annoyance that he hadn't clearly communicated his refusal before doing the work, he threatened: "We can do this the easy way or the hard way." The manager then escalated the situation by calling the police, falsely claiming that I had "gotten in his face." Because of his aggressive demeanor, I began recording the interaction for my own safety. The manager walked up to me and told me to stop recording, to which I replied, "No, or what?" I have video footage of this entire sequence. The recording clearly proves that I never aggressively approached him; rather, he was the one who approached and attempted to intimidate me. 4. Severe Vehicle Sabotage and Safety Hazard When the police arrived, they cleared me to leave. However, immediately upon driving away, I discovered that the technicians did not tighten my oil drain plug/screw, causing the vehicle to leak oil heavily, "like a sink." I strongly believe this was done intentionally as an act of retaliation and sabotage. I immediately returned to the scene and reported this dangerous sabotage directly to the police officer who was still there. While the Valvoline staff offered to fix it, I absolutely refused to let them touch my vehicle again given their hostility. Instead, I had to drive to an alternate oil change facility immediately to have the loose plug secured and the lost oil replaced before my engine suffered catastrophic damage. Conclusion and Resolution This situation goes far beyond poor customer service; it involves intentional vehicle endangerment, fraudulent police reports, and a manager who is a severe liability to your company. I request a full investigation into this incident, including a review of the shop bay video footage from that day. I expect compensation for the cost of having the sabotage corrected at the secondary facility, and I demand immediate corporate disciplinary action regarding this manager. I look forward to your prompt response.

I have been taking my cars here for years. They are knowledgeable and take time to explain…read moreeverything, honest, and always have an appointment available. Prices are reasonable.

Brought my car in for an oil change and was told I needed all new struts for $5k. So, I brought it…read moreto my mechanic and was told the struts were fine. All the seals were still good. They did not need replacing. Won't go back to any Midas after that experience.

They got what needed to be in the time quote. They kept me informed as to what issues were. The…read moreprice was certainly reasonable and they have a full line up of services just not transmission work. I'll be a long time customer.

Provided a competitive estimate Very knowledgable staff…read moreWork done on time Very happy with the service overall!

My wife and I have taken our vehicles to Hagen Automotive since around 2018; oil changes,…read morecheck-ups, things like that. When my wife's 2015 vehicle ran into more serious issues we brought it to Hagen Automotive to diagnose. I feel they were very forthright about the problems and gave me options for repair without ever feeling pressured or overcharged. I can't recommend Hagen highly enough.

Highly recommed taking your car to Jim & Colin. Honest service you can trust! Took my car in for…read morea repair and oil change I thought would cost $250-$300. Colin took the time to diagnose the problem and shared an alternate solution. The thorough review and assessment + the oil change came to $83.80. While I'll need more service on my 12 year old Ford Explorer in the future, I'll have 100% confidence bringing my vehicle back to Hagen Automotive. Clear communication, quality service and fair prices. THANK YOU!

I've heard that this place has a reputation of being called "Robbers and Thieves". I laughed. I…read moreshouldn't have laughed. I had 2 symptoms: a scraping noise and a "maint req" light. I was called and told that I needed new brake pads and rotors. I assumed that this recommendation was for the scraping noise or the maintenance light since I didn't ask for anything to be done with the brakes. Bad assumption. They took it upon themselves to take advantage of the opportunity and to sell me services I didn't ask for. Then they took it even farther and told me I needed new calipers (for the brake pads and rotors I didn't ask for)...oh, and by the way, everything was torn apart so i couldn't take it elsewhere at this point. The total bill was over $2000. oh, and the scraping noise? they finally told me afterwards that it was a heat shield scraping against something -- easily fixed and had nothing to do with the brakes. And the maint light? it just due for an oil change. That could have been resolved with $99 but they tried to sell me another $1400 of services to replace an ABS wiring harnness and noted there was an error code for that. i finally recognized the pattern and declined this make-believe nonsense. I have elected to take the vehicle elsewhere for the oil change service. Who knows what other mysterious ailments they discover opening the hood!!!

I came here to top off my rental car's gas tank before returning it. I was in the area for lunch…read moreand stopped by after I fuelled myself up. This BP seems to be a part of Bobby and Steve's Auto World. You can get your car fixed, tires changed, gas pumped, and munchies satisfied all at one convenient location. It's across from a shopping plaza with a Target. If I were getting my car fixed, I'd be fine shopping across the street for hours. BP pumps are friendly towards Canadian credit cards. Normally, I insert mine and it prompts for a ZIP code. Ugh! This pump did not. I was related! I paid at the pump and all went well. Easy breezy. There were a number of gas pumps that were available. This station was clean. I had a great experience here. I like BP even more. (398)

i had to have my car towed there because it wouldn't start. indicated to me they would be able to…read moreget my vehicle in that day or the next day. Here i sit 3 days later and he hasn't even looked at my vehicle and they seem to have stopped contacting me in order to hide the fact that they are not doing work on my car. . . . . blatant liars and clearly don't give a damn about their customers.

Rear breaks done with faulty break pads, even after they said they had detected the pads were…read morefaulty, they still ended up installing them. The results were a dangerous driving experience. The mechanic who fixed the negligence said this was unsafe and a danger on the roads. They did not do the work I paid them for, and are beyond untrustworthy. Avoid at all costs.

Steve is a great manager and handles this location very well and the staff was very pleasant and…read morehonestly I thought the customer service was great. There might be a few questions about things he would like to do to your car or other services they can provide for you but any mechanic anywhere should be asking the same things. They were not aggressive at all except for their work effort put in their abilities to take care of your requirements quickly

I would not recommend any services beyond possibly a standard oil change, and even then, consider…read moreother options. Got "topped off" 2 months after oil change. Had some leaks. Took car in to a repair shop, who stated oil was significantly overfilled. Not the first issue at this location, but it will be the last.

Nick is the manager and he's super informative. The oil change service was performed on time and at…read morea good price. I've looked for a while to find a good place for car servicing. This Midas store is now high on my list.

The best place in shakopee Mn to take your cars! I referred my whole Family! Good honest price…read moreconscious. Five million stars.