Charged me for a diagnostic on top of the work done I called…read moreevery car mechanic in the area either they don't charge for diagnostic or they include if work is done there I was totally ripped off being a girl UPDATE- Javier the owner called to try and prove I wasn't ripped off telling me other places would up their charges to compensate for diagnostic. I told him exactly who I called that does not charge for a diagnostic. He was going to call other places and I haven't heard back since At this point I deserve my money back for the diagnostic that I shouldn't owe I was also told my battery was low. Funny thing my battery isn't even a year old I took it somewhere else to check it and it's perfectly fine. I do not need a battery that was put in my paper work an amount for a new battery And he's "floored" very upsetting I was very ripped off

I usually don't give out too many 5 stars, but this one definitely a five star for service! I had a…read moreGroupon and got my oil change! I just love how they use technology to confirm my appointment and when I checked in, I got another text saying that I was checked in and will send report once they diagnosis my car! It was one of my best oil change experience I've ever had! One of the staff, Brent was really helpful and friendly! They also have snacks and coffee while you wait! I will go back for sure for my auto needs!

These guys are amazing!! Any time my tire pressure light turns on they're able to check it out for…read moreme!! That's always so happy to help and answer all of my questions, which are a lot. Can't recommend these guys enough!!

Came in for oil change and tire rotation, they told me my tires didn't need to be rotated and never…read moreput the air in my tires that I specifically requested and lied on the phone later when I confronted them.

Terrible firstly when I came in I thought that I would be treated like family because this is a…read morefamily business but they said f that for sure on my car they were simply replacing an oil filter and they tightened the manifold so hard I had to break the housing to loosen it don't trust them with your cash or your car.

From the owner: Quick Lane at Highland Park Ford Lincoln promises skilled service and competitive pricing from…read morefriendly, knowledgeable staff. Come by for basic maintenance including brake work, battery replacement, and tire repair. Stop in for The Works package, which includes a multipoint inspection that lets you and your service advisors know exactly what your vehicle needs moving forward.

06/30/21 I recommend…read morethis to others looking for a friendly mechanic who is fair and has been in business for a long time with many great reviews. Danny was really knowledgable on our 2012 Mini Cooper. He gave us a coolant flush & new spark plugs. He took photos to explain everything to me which was super helpful and was honest the whole time. He seems to work on a diverse set of cars from german to japanese & american. UPDATE 12/3/21 Danny is a really great mechanic. I have now been here 3-4 times since my first visit (also with a 2018 Lexus) and he delivers everytime. Both Danny and his coworker really have a passion for cars and are a wealth of knowledge. I spent a little extra time around them this appointment to take a few photos and all I can say is I'm happy I found a mechanic I can call my own.

Has always been a great shop. Always affordable, efficient, clean and straightforward no funny…read morebusiness trying to up-charge anyone. Always has been a savior in our emergencies! Unfortunately, they closed shop. Danny please reach out if you have another shop! - Andreanna (Allen's Daughter) :)

I actually enjoy coming here. I Never feel like I'll walk out emptying my bank account. They…read moregenuinely care about your car (my car is my baby) & give great advice. Thank you for always breaking things down for me to understand/digest. I feel at ease knowing you have the best intentions in mind for me and my lady (baby). Great value/costs, great service & quality products. They are very quick as well!!

I've been here a few times and every time was wonderful. Joe and Joe are kind, considerate, they…read moreknow what they're doing, and they really care about you and the best quality of care. Once when I had a flat tire, I took my van into the shop, they got me a new tire, and suggested where I could get it done cheaper because they said they had to order the tire versus other places that wouldn't need to charge me for ordering the tire. I thought that was so kind and considerate of them to value saving me money like that. I legit won't take my car or any future cars anywhere else other than here.

Once again, Steve and Mike saved the day. They went above and beyond and brought my C5 Z06 back to…read morelife. The beast is back.

Brought 2 of my job vehicles in for repairs. Was very…read moreimpressed with the quick turnaround. With previous vendor, services were very slow. So glad to have a company that supports our needs. Thanks a Bunch! Shanya

Santiago and True Family Auto are seriously great! Santiago is hands down the friendliest and most…read morehospitable mechanic I have worked with. I'm from UT (moved up to Chicago about 8 months ago), so I feel really lucky to have found him through a friend's recommendation. We had the bad fortune of replacing our engine on our Honda around 160,000 miles, but Santiago found a used one that he felt would serve us well. I know a bit about cars and he really gave us a quality price. He switched our brake pads and rotors as well. We'll be going back here for any auto repairs and routine maintenance for sure. He was certain to tell us that he has an annual customer appreciation event in October. We'll be there! [I have not benefitted in any way, besides goodwill, by posting this review]

My check engine light came on and put my car on "engine power is reduced". I was about 40-50 min…read morefrom my home and stopped by True Family Auto. Santiago was able to fix my car that same day and I am so grateful for his honest and quick work. The pricing was very reasonable and I am so glad I decided to come here. Being a female no where near home I was super grateful for Santiago. I recommend to anyone needed a car service. Thank you so much!

I used to love this place--my first visit was great. Paid $60 for a mini detail and the car looked…read morespotless. But each visit since has been worse. They started charging extra for things that were previously included, and last week was the final straw. I was quoted a 6-hour wait, then upsold a $100 "mini detail plus." When I stuck with the $60 option, they told me it "would be clean but wouldn't be super clean." That's not acceptable from a car wash. My car was ready in 30 minutes, parked outside unlocked, with water spots and a still-dirty interior. Inconsistent pricing, poor results, and dismissive service. I won't be back.

Great service. After the wash, car looks like brand new. May be more pricey than most, but worth…read morethe money.