Great Alaskan Holidays made our Alaskan vacation super! The people at GAH were helpful from the very beginning of the planning for our trip. They were accommodating and helpful, and I felt they went above and beyond to make sure we were taken care of. When I changed my arrival time due to an airline change, they called me and offered to change our orientation time so that we could leave sooner. We were picked up from the airport within 15 minutes of calling after we got our bags, and driven directly to GAH. They showed us the orientation tape, pointed out a few dings on the outside to us before we left, and we were ready to go. The rig was in very good shape, less than 3 years old, true to their word. What gets them a 4 instead of 5 was that nobody walked us through the rig itself before we left. As someone who has used this type of RV several times, I pretty much knew where everything was and how it worked, but a walk-thru would have been nice. Having said that, the manual in the rig was pretty comprehensive, so we got everything figured out. Everything was clean and in good shape, black and grey tanks were empty, water tank was full, batteries charged, propane ready to go, gassed up, all the equipment was where it was supposed to be and was in good shape. All we had to do was throw our stuff in and head out of town. Returning the rig was just as easy. We pulled in at the allotted time, got our stuff out, and turned in the keys. A GAH person did an inspection, came back and said we were good to go, and we were shuttled to the airport. They released my deposit within 48 hours. All in all, it was a great experience dealing with GAH, and we plan on doing it again when we go back in 2021. read more

DO NOT RENT FROM THIS COMPANY! THEY WILL CHARGE YOU CLEANING FEES FOR EXTRA CLEANING. Take lots of pictures as we did. They charged us an extra fee for excessive pet hair ( 1 hair on the side of the passenger seat from my moms service animal) . They would not negotiate and said it would take an extra hour of cleaning for that one hair. Make sure you walk and inspect the RV thoroughly before you take it and when you drop off. NEVER again will we rent from them, horrible experience. read more

Reserved an RV on February 1st for May 27th arrival. At 6pm on Saturday May 22nd we received a call stating that our paid in full reservation has been canceled. According to the reservation person they had no RV's available for our trip. They refused to offer us any type of compensation other than a refund even though the "fine print" would have required US to pay a hefty amount for canceling on them! Luckily we were able to reschedule with another company and while traveling saw these campers everywhere! Apparently they rely on volume so giving the shaft to a couple dozen families is no big deal to them. Avoid at all costs! REPLY TO BOB - you didn't do anything to assist. You canceled our reservation four days before arrival. Period. read more

First, an observation: These guys are clearly the dominant RV rental place in Anchorage. Driving in the Kenai in August, it seemed like about every third RV came from them. So it's hard to imagine going terribly wrong with the biggest player in the market. The good side of our experience was simple: They will do exactly what their ads and rental agreement say they will. All of their RV's are the current model year or one year prior; they sell off half of their fleet each year. The RV's are clean, well-stocked, well-serviced and available when they claim. The only additional fees are the usual optional damage waivers and fuel prepays, similar to any car rental place. The bad side is equally straightforward: they will do exactly what their ads and rental agreement say they will, and not a tiny bit more. Before your rental, they email you a 20-page book that consists basically of a list of things that they won't do, damage that they're not liable for, and actions that you are required or forbidden from taking. When you pick up the vehicle, it contains an 80-page book that describes the same thing in even more detail. It is clear that the philosophy behind the place is to fulfill the contract, rather than putting any explicit value on pleasing their customers. We were fortunate that our rental was straightforward: We returned the RV undamaged, and the employee handling the return gave us a receipt saying that they'd return our complete damage deposit. But I watched several other customers asking for what seemed like pretty reasonable adaptations, all of which were refused flat. One personal example that I can give: We were scheduled to pick up our RV at 3:30. We arrived at 3:24. The employee, standing in front of one of their (empty) TV / VCR areas, said that we we would have to wait six minutes to start watching the orientation video, because "They don't like us to start checking customers in early." Objectively, our rental was a success, but subjectively, it left a bad taste in my mouth. And I certainly wouldn't feel comfortable dealing with them if anything went wrong. read more

My experience with Great Alaskan Holidays is horrible. Because I arrived around 1 am on July 5, I chose after hour check in. It turned out it is a way of them ripping us a half day of rental. I rented for 7 days, which started 6 pm, which is even before I got on the airplane. It ended I had to pay for an extra day, when I missed the 6 pm check in. It is very good way of making more money for them, but not good for the renters. It is better to stay a hotel near airport can come back next morning. Even though the web site told me the check-in process starts around 7 am, the check-in for us scheduled 7:45 am and I had to go to the office and asked people around 8 am to make the check-in process to start. Loss of another hour or so. By the time, I was able to drive the RV off the lot is around 9:30 am. RV was in general in a good shape, which was not particularly good considering that it is a 2014 model. However, the shower was not working. I didn't make any complain because I was staying various RV parks with shower facilities. It would've been bad if I decided to stay some remote sites. The real bad thing happened when there was a mix-up on rental. I reserved it until 7/12, but their system showed until 7/11. So I just came back from fishing in Homer, when I got a call from one of customer service agent. When he found out I was in Homer, which is more than 4 hour drive, he forced me to come back by 7 am next morning. Because I just came back from fishing that was not an easy task and it might involve driving overnight. When I asked other option, he started threatening me by saying there would be $120/hour late charge and he would call the State Trooper for stealing the RV. For next few hours, I had to eat, take shower, and clean the RV. By the time, we were ready to leave, it was 12:30 am. I drove overnight and got there at 7 am. Because I felt there must be some excessive effort on the guy called me to get the RV returned, I asked for the supervisor to let her know. But she showed exactly same attitude, because you didn't return our RV on time, you are a thief. I could have called the State Trooper. I saved you not calling them. Also, she imposed one day of late charge saying that it is better than $120/hour charge. She even told me that you had to stop talking otherwise she wouldn't provide the shuttle back to the airport. I am not sure about all the law and customer relation. But If I rented a vehicle for 7 days, it should start when I can leave the lot and 7x24 hours period. However, by taking the after-hour check-in it because 6x24 + 9 hours. I shouldn't choose that option. Another note is that the area is an industrial zone. Arriving there at 1 am on a taxi is not the best experience you want to have. In summary I wouldn't use this place ever again and I hope you would not, neither. read more

My wife an I participated in GAH Spring Adventure package from Forest City, Iowa to Anchorage, Ak. We picked up a brand new 28' Winnebago at the factory in Iowa and had 18 days to deliver it to GAH in Anchorage. There were no restrictions on what route to take, or what highways and roads (including gravel) we could travel. The RV was brand new, well stocked and we had an amazing trip. That said, it was only 18 days and I'm not a long haul trucker so 350 miles a day was average for me. It was a whirlwind drive and didn't allow much time for exploring. We did spend 2 nights in Fairbanks and the same in Denali and Seward. But otherwise were traveling every day. I debated buying the collision damage waiver but when I found my insurance wouldn't cover anything in an RV I took it AND I'M GLAD I DID. Before the trip ended I had a few minor "rubs","dents" and bruises on the unit. When we turned it in the lady was not happy and couldn't resist gigging me a little. "How did THIS happen?" ""Did you watch the orientation film?" Hey, I'm an adult, just tell me what I owe and quit with the lecture. In the end they charged $250.00 for EACH separate incident, four times equals a grand. A couple of the rubs could have been polished out. But they went by the CDW contract and estimated to restore the unit to brand new condition. Would have been less expensive to me if the RV had slid off a cliff, ONE incident. GAH is the biggest and the best in ALASKA. But like others have stated, they won't go out of their way and will nickle and dime you given the chance. Hey, it's business. read more

Annoying experience. No power when we arrived at 2am, so we struggled to set up in the dark. Here's a thought - make the beds up for your customers arriving super late. This company does nothing to go over and above. They just do the minimum. Missing items on one of our RV's. Rude employees (except one guy). Annoying, and time consuming, check in and out process. read more

They cancelled our reservation 8 days before we were supposed to be there. Sited COVID and Forest River as the culprit. Did not accept responsibility at all for extremely short notice cancellation. read more

Nice and new RVs but the service is lacking big time. They do not go out of their way to accommodate you in any way. The orientation is a complete joke. All you do is watch a video and nobody shows you how to do anything. Who wants to remember all these details from a video when you have been on the road with a long plane ride for hours on end? They should have walked us around the RV and just demonstrated how to set everything up. All they said was to look it up in the manual to find out any problems. That being said, the RVs are in excellent condition. They are the biggest ones in Anchorage for rentals so they must be doing something right. They need more competition so that they do a better job of servicing their customers. read more

Awful return!!! So unfriendly!! They said we were missing the operating manual... Was never there... They insisted, so they will reduce it from the 500$ that they take at the begining and they hopefully will send a check in a couple of weeks!! Why do they need to keep my money for so long??? The RV was just ok, not as clean as expected...we were 5 and there was not enough spoons or forks for all, just 4 each... We just took a taxi to the airport, another 25$. After our discussion for a manual that was mot there, Melissa refused to let us go in the complementary service van... So all in all, a really poor customer experience!! read more

They took forever during checkin process.. They try to sell you all kind of sh$t.. Mid way through the trip there was an issue with the water pump so we had return back for it be repaired.. The guy who fixed the Was really nice and helpful.. He fixed it up in 30 min but we had to take a 3 hour detour that ruined the trip schedule :( They say 2014 or newer models but the rv we got was pretty looking with a fishy smell inside.. We also got the linen package when renting the RV and they took 30 min extra to figure out and find linens for us. So overall I would say avoid renting from this place If you wanna avoid ruining your trip read more

Great Alaskan Holidays is the absolute best place to rent an RV in Anhorage and offers the best overall bang for your buck. Their rental units come with just about everything you need to imediately hit the road. Their rentals are immaculate, meticulously maintained and their service is wonderful. We rented from them a few times years ago and we ended up going back and purchasing a 2 yr old rental RV from GAH. Now, seven years later, we returned to GAH, traded in our RV and purchased a brand new one. Recently we had the window over the top bunk shatter while on the road. We brought it to GAH at 2 pm on a Sunday and they had the window replaced by 5 pm that same day. Incredible service, great people! I highly recommend Great Alaskan Holidays for an RV rental or purchase. read more

This is the second time I've rented from GAH and I must say that this experience was much different than my first time. 5 years ago I rented a 32 foot RV and it was in great shape and everything worked. This time around.... not so much. There was so much broken and missing stuff that wasnt on the checklist that I had my rep come out so he could document it all before I took off. They used to give you gloves for the waste hose, but not anymore. Also, the AC didnt work! They need to revisit quality control, but I think this is still the best RV company in Anchorage. Do: check and report all scratches, windshield chips, broken doors, handles, etc, before you leave the yard. Do: buy thier prepaid gas/propane and return the RV on fumes. Do: rent fishing poles and chairs from them, it's less of a hassle. read more

We just returned our RV and I'm writing this from the airport. GAH runs a top notch, professional operation! As a business owner and entrepreneur, I'm quite impressed! We didn't have a single issue with the RV performance or expectations. We did recommend that the rental gear be upgraded as it's clearly not good quality at all. That being said, we had a trip of a lifetime and greatly appreciate GAH making it possible! Thank you! read more

Overall, I rate GAH as OK, but they could have been better. The RV was mechanically in good condition; we didn't have any significant problems. We reserved a 32' RV in January 2014 with GAH for a two week period at the end of August for supposedly their discounted price. We compared them to ABC Motorhome and Car Rental, because some other friends rented from them. We decided to go with GAH, since they only required a $500 deposit not the entire amount up front. We reserved with the 32' unit over the 31', because we needed sleep accommodations for 5 adults. GAH was somewhat vague as to dimensions and whether the bunk beds and sofa were suitable for adults; as it turned out they were less than comfortable. Our friends (two couples) rented the 31' RV and it was much roomier. GAH picked our whole party of nine at the Airport promptly. The RV orientation video was OK, but a personal check-out of the unit would have been more worthwhile. We called a week ahead of a time to add two salmon fishing rods to our reservation as required for a reduced rate, but at checkout they didn't initially want to honor it even though they had documented my earlier call. Basically, we ended up dickering over the cost of couple of dollars a days. For me, it was the principle of the matter that they should honor they prices. When we got to Seward and we went to go fishing, we discover that one of the fishing reels was broken. On our way up to Denali, we dropped off the fishing rods and they give us a credit for the broken reel, but no apology for the faulty equipment. In general, their personnel seemed indifferent and not customer friendly. The rest of the optional items were in the RV as requested. We had a few minor annoyances - the pantry door would not stay shut causing food cans to spill out; one of the 12V outlet was not properly installed, and pulling out of the wall; shades didn't want to go up properly; no BBQ grill brush; no water container for refilling in campgrounds w/o hookups; etc. When I asked about the water container prior to the trip, I was told I could use the ice chest, which turned out to be ridiculous idea. We ended up having to buy a 5-gallon jug in Anchorage. We finally got checked out of GAH around 5 PM. Our reservation, made in January, set the return time at 3 PM based on a flight arrival of 1 PM. I asked if we could return at 5 PM, so we could get a full day's rental. Their response was absolutely not; that they needed to get it ready for another customer. I find it difficult to believe that at the end of their season that all of their 32' units are booked on that tight a schedule. To me, that was another example of their less than customer friendly attitude. We returned the RV before the schedule time, but were made to wait 15 minutes before being recognized although no one was in line ahead of us. About an hour after we arrived, the GAH check-in process was complete and the shuttle took us to the airport. read more

We rented a 24' camper for 8 days and had no problems with any part of our trip, from the reservation booked in July, to the pick up in August and the drop off in September. Everything was in the camper as reserved and promised, it was exceptionally clean and neat, and everything worked as promised (and slightly better - we had a bit more time than estimated on water, power, and propane). Staff was exceptionally friendly and professional. They even gave us some extra time to return the vehicle on our last day. Would definitely rent from GAH again! read more

Following up with a review of our recent rental experience from GAH from 8/14 to 8/25/2016. First, play around with pick-up and drop-off days and times to find the best rates. I discovered that dropping off at 2pm rather than 4pm on a Thursday saved me about $20 a day in rental fees. Yes, seriously. We had one of the newer Thor Four Winds 22BP RVs and were very pleased. Once you book your dates and times and RV, set up your online account and WATCH THE VIDEOS. Seriously people. I witnessed a black tank incident at Riley Creek in Denali that should never have happened. Watch the videos, take notes, and jot down questions! And ASK those questions before you leave with the RV! Also, TALK TO YOUR INSURANCE COMPANY ahead of time. Find out if they cover RVs, or have a rider you can purchase. In my case, my State Farm agent actually advised me to purchase the CDW waiver. I never felt upsold or ripped off. I went in educated and prepared. I also purchased the pre-paid gas tank option, and the pre-paid propane option. I returned the RV with the fuel warning light on, and didn't have to bother with refilling the propane. Saved around $20 bucks on the gas, and lost about $15 on unused propane. (Don't be as stingy with the heat as I was). Overall, worth it for not having to deal with it. I also chose the unlimited mileage option since we were following the sun and had no set itinerary. Take your time at pickup. Look over the RV for prior damage and report accordingly. Start the generator, work the slide, check the spare tire, check for hoses, etc. Get familiar with operations and DON'T BE IN A HURRY! The GAH employee that checked us in (Mollie) was very patient and encouraged us to get comfortable before leaving the lot. We discovered the provided cooler REEKED of fish smell. I understand they rent to fishermen, and don't want fish in the fridge, so they provide a free cooler. Well, we don't fish, so we declined and left the cooler with them before we pulled out. The WalMart is about a mile up the road from GAH, which is where we stopped (as did a lot of other renters) to stock up with food and supplies. Don't forget the rubber gloves for dumping the tanks! One issue during our rental was having to deal with the cranky propane refrigerator. I called GAH and talked to a technician who was very helpful and friendly. They offered to take a look if we were passing back through Anchorage. As it turned out, the reset procedure was so simple that we decided to live with it for the few days we had left. Leveling the RV helped, but cold temps seemed to be more of a factor. Colder temps = cold beer, so it's all good. Our hot water heater jacked up once, but reading the provided manual and following the instructions to reset wasn't even a hiccup. Back to the leveling....read the operators manual on leveling. I saw so many RV's improperly leveled (or not leveled at all) and was amazed how anything in their RV even worked. Our only other issue was how to turn off the annoying Sony radio in the dash. It cycled through different LED colors and would not shut off with the ignition. We searched through manuals, pushed buttons, and finally almost 24 hrs later figured out how to turn the darn thing off once and for all. Aaargh! Our RV return was smooth. We followed the "returning the RV" instructions in the operators manual to the letter. We also treated the RV as if it were our own during the rental, as should you. Our shuttle ride to the airport was a super nice guy that really loved Alaska and it showed. Other tips: Watch your RPMs to get the most mileage out of your gas. Dump and refill whenever you get a chance. Be ready to dry-camp at any time. Don't use the toilet if you can avoid it. Use bathrooms in campgrounds, visitor centers, RV parks, gas stations, etc. Black tank doesn't stink (and you don't have to dump it) if you don't use it. Use a spotter when backing up. Because hitting something would suck. read more

See all

This is our 2nd rental from Great Alaskan Holidays. Last summer we did a 10 day rental and this time a 15 day rental. The motorhome was good. It was comfortable and clean. The pick up was uneventful and easy. My rating is low because i believe this company lacks in basic customer service issues regarding nickel and diming the customer to an extra degree. Be aware of the following: No matter when you pick up or return your RV, you pay for the entire day. we picked up our rental at 5pm, but we had to pay for an entire day's rental. We returned at 9am, but had to pay for an entire day. These are times they provide us, not that we were able to pick. We were provided a small first aid kit. I needed to use it. We were charged 10.00 because i didn't leave it behind half used. The first aid kit is all of a few band aids, those small .10oz pkts of antibacterial ointment, a few pills and antiseptic wipes. The entire thing is wrapped in plastic and once you open it, its 'used'. I knew they wouldn't leave it in there for the next renter. We accidentally put we were traveling with 'extra 4' people instead of traveling with a total of 4 people on our reservation. They gave us an incredible amount of shrink wrapped blankets, sheets and towels. We returned the majority of them still shrink wrapped.... We requested a refund but was denied the 100.00 for extra bedding. When we rent from various yacht charters (repeat customers), we get 10 - 15% discount for coming back. GAHs gave us $25.00 on a $3500.00+ rental. We did have to buy and replace the windshield wipers at our expense and was given a refund when we showed our receipt. My husband and I often rent boats around the world. There is always an initial package to include items like TP, dish soap, paper towels, soap, etc. Not this company. One roll of TP, a sponge and an sos pad. Be ready to completely buy every accessary you will need for whatever time short or long you rent. My point in this review is this: Its nice when you are spending a tremendous amount of money with a company, especially as repeat customers, to have a little 'bright' spot in the customer - vendor relationship. The RV was nice, Alaska was GREAT... GAHs, nothing special. If you can find another company that treats their customers as they truly appreciate them, i suggest giving them a try. read more

Great help from Rob the technician, Randall the shuttle driver and Josh from check in. They have toll free numbers if you need help with the RV. It is true they are strick on early check in. Who said time is money... Free shuttle back to airport. read more

Rudest customer service! We've been trying to adjust our reservations for 2 weeks (2 days shorter) and they insist that unless its 45 days prior, there's nothing they can do except cancel our reservation entirely and send us away. There's an unnecessary $350 spent. And when I mentioned contacting a business agency for further explanation, the manager, Sherri, flipped out on me. The rental RV however was in great shape. Had all the amenities for our 5 person group. The marks on the RV, although were small, were noted on our release. read more

Great service. RV nearly brand new and spotless. The best way to experience Alaska! read more

Great Alaskan Holidays - Thompson Pass - RV Rental Near Me - Anchorage, Alaska

Three stars because the RV was overall great and the return process was friendly and easy. The check-in process, however, was a whole other story. We had a reservation for a 25B Minnie Winnie starting 26 May. We had a rental car for the day and had a scheduled pick up at 4 pm. We had picked up groceries and decided to head over an hour early so maybe we could pack the RV early. We tried to check in but a short girl with long black hair just laughed at us and said we were too early. Meanwhile our RV is just sitting in a space, ready to go. We had to wait an hour just to watch their 30 minute video that honestly was a little over the top. There was no reason why we couldn't have watched that video while we waited. Meanwhile, this girl keeps walking by and eyeballing me. Weird. When we go check back in, she first tried to hand me off to a guy then a tall female that was much nicer and less condescending. It was pretty obvious she did not want to deal with me. The check in process still seemed to take much longer than what made sense. We literally waited almost 15 minutes for keys. Also, while I ran to the airport to pick up a car, they kept asking my party why they were waiting. Pretty obvious they wanted us to gtfo. Would I rent from them again? Probably but the customer service was honestly pretty terrible. read more

Loved it all from beginning to the end !! Kenneth was a pleasure to work with also was Lydia the shuttle driver and I'm sorry but I did not get the other ladies name that checked us in!! Didn't get her name but we were there on sun 5-23-21 she was also a pleasure to work with she had long salt and pepper hair but this was an awesome experience and they helped it to be even smoother I rented a 31K Winnebago which was super nice and clean!! We took a trip to Danali I would like to thank them all!!!! For this awesome experienc!!! see you next year!!!! read more

I rented from Great Alaskan Holidays in august 2020. This was the 4th or 5th time we have rented from them, I'm not sure which. All the other times we rented from them it is easy to give them 5 stars. With that being said it is easy to rate a company 5 stars when all that is required is you pay your money and they provide the service. The real test comes when there are problems with the rental. How the company handles the problems tells the real character of the company. My Alaska trip this year was a short 6 night trip for 2 days of fishing. We rented a 30D model with 2 slide-outs. Everything was fine with the RV the first night. The 2nd night the main slide-out would not slide out. This is the slide-out for the bedroom and the bunk beds. Without the slide-out working the side wall was up against the foot of the bed. We couldn't even enter the bedroom and now the hallway was approximately 18-20 inches wide. This caused the bathroom door to only open to about a 45 degree angle making it a tight squeeze into the bathroom. I immediately called the company to to find out what I needed to do. It was about 4:45pm so I wanted to call before they closed. I was given instructions by a technician for trying to get the slide-out to work and none of them worked. I then spoke with a service manager and was told that I could bring it back to the company the next day to exchange the motor-home for a new one. I told him that I was at least 21/2 hours away and was scheduled to fish the next day at 5:30am. I told the manager i couldn't get back to Anchorage until the day I was scheduled to turn the RV in. He then said he knew it would be tight but We would basically just have to deal with the problem. I was not given the option of local repair, send a technician out to repair or let someone bring me a new RV to to exchange. Just dealing with the problem for the next 5 days should not have been one of the options available to me. When we turned the RV in I mentioned the problem to the young lady that was checking us in. She called her supervisor over and told him the problem and showed him where we had reported it as soon as it happened. The supervisor was quick to point out some fine print in the rental contract and tell me that they would honor the original contract. Apparently the fine print gave us a refund of 30% of 1 days rental. I was refunded $73.00. That may be their policy but I can assure you that Great Alaskan Holidays has lost a customer. There are other options for renting an RV in Alaska and I will find a different rental on my next trip which I hope will be in 2021. The way our problem was handled is totally unacceptable. Never again will I be a customer of Great Alaskan Holidays. read more

This place was great, and we're planning on renting from here again. Came in on a late flight and the RV was ready for us to sleep in. In the morning the orientation didn't take that long and the video was very informative. The employees were all nice and patient. RV worked great, we had no problems all week. Everything we needed was there- including leveling blocks. All the appliances worked. There were explicit instructions included in their manual for filling the water, dumping, ect. We received our refund check from our deposit less than a week later. I have two issues with this place that make it only 4 out of 5 stars: When we returned the RV we came in at the exact same time as another couple who had gotten into an accident. We loaded up our luggage into the courtesy van, and the driver told us repeatedly that it would be just a couple minutes to finish their return. We waited over a half an hour. He could've taken us and come back in the time we waited. I wish they had been more up front about how long it would take for them. The RV appeared very clean. But there were way too many pubes in the shower for me to believe they do a really thorough job. read more

We were forced to cancel our RV rental with Great Alaskan Holidays due to the Covid 19 mandate 010 self quarantine issued by the governor of Alaska. We requested a refund since the cancellation was due to the mandate issued by the state of Alaska and not in our control. We were told there would was no change in the cancellation policy. Great Alaskan Holiday would not refund our $500 deposit but would retain the deposit to be used towards a new reservation up until September 30, 2021. If we do not schedule a RV rental before September 30, 2021, they keep the deposit. When other companies in Alaska our giving 100% refunds for cancellations due to Covid 19 it appears Great Alaskan Holidays policy is to ensure they keep the $500 deposit with no service provided. read more

This is our second rental from G.A.H. and had a perfect experience. The airport pickup was fast and the driver was super friendly and informative. We rented a 32 foot monster, picked up the grandkids and family and spent a week in the Chena Hot Springs area. The unit was clean, supplied with cooking utensils, pots and pans and a ice chest. We did buy paper plates and plastic silverware and TP since we had a large group. Plenty of room for the 8 of us. No problems at all with the units and they were available and helpful on the phone when I had a question on dumping the unit. read more

My Brother and I just finished what could have been the best Trip we ever had for our Birthdays. GAH looks like a great company but read some comments and you realized it is not. RVs and people at the front are great and I would have given them a five star if it wasn't because the management have no understanding whatsoever of what customer service is. We accepted the CDW to cover for windshield repair and other damages up to $2500. It cost us approximately 275$ for eight days of rental. We drove very carefully and never damaged the car. On our way back the driver's window shattered by itself most likely a defect on the glass because there was no cars passing at that moment. I got glass all over my face and got to drive in the rainy cold weather for the rest of the trip because they were closed at 6pm. When we returned they said we have to pay a $250 deductible for the window and one scratch that was on the side (because the estimated damages accounted for a total of up to $700, unbelievable). They said a stone shattered the glass and made that scratch on the side"proving" that the damage was due to collision and not a defective glass. Turns out I found a picture taken the Day we picked up the RV and the damage on the side was already there so there was no evidence it was due to collision. I showed the picture to the manager. And he kept argueing with us that there is no way it wasn't because of a collision. I replied it is well known a window can break for many other reasons when is defective (e.g. drastic temperature changes) but he still denied the evidence and basically call me a lier. I didn't want to keep arguing with a person like this because my time is more valuable than that. In summary, we ended up paying $275 (CDW)+ $250(deductible) which is much higher than just paying for the window. I understand that's the risk of getting a CDW, the worst part is that they were trying to convince us of something that was not true just to get the money. I showed the picture proving the manager they were wrong and still said he was "being fair to us". They can keep the money but they have lost me and many potential customers I was going to encourage to rent from them. They do not know what customer service is. So sad I have to leave Alaska in such a bad mood. I thought they were a serious high class Company but they are not. Look for alternatives even if they are not as fancy but I guess they all might be the same. I still recommend traveling Alaska in an RV it was a great experience except for this final issue. Next time I'll give a try to a different company read more

OUTSTANDING rental. Fair price and everything worked as they said. Would like if they would include some disposable plastic gloves for dumping. Fecal finger ain't no fun. Nice that one can return it without washing on the inside or out. The extra food left in the RV that's not perishable, they give to a local food bank; how easy it would be to fill the trash bins! read more

Unfortunately I wasn't able to actually rent an RV from this company due to COVID-19 however, their customer service is amazing and was easy and understanding through this rough time. When my husband and I are able to visit Alaska we will definitly be using this company. Thank you for being reasonable and understanding!! Highly recommended read more

Rented a 22 foot Four Winds motor home for two weeks. Vehicle was fine (odometer 20,000 miles) a couple of minor issues but overall quite pleased with rental. But, always a but, I would suggest a more personalized orientation to the RV. They show a half hour video to "orient" the customer on arrival. The video supposedly orients you to all their different sized vehicles of both the manufacturers they use (Thor and Winnebago). It's real purpose appears to be CYA warning of all manner of issues in a very quick superficial manner so they can simply say they told you so. After paying and refusing the various insurance extras (they add about $100 additional for " license fees and concession fees") you are given the keys and expected to competently use the rather complex vehicle. No walk through with a live person. No explanation of the various gizmos. Simply a couple of handbooks to read and figure out for yourself--while on your vacation. In our case we had trailer experience and were familiar with most of the controls and dumping and all that. A person from overseas or a newby to RVing would be lost. Indeed we saw people at campgrounds trying to figure out the features of their motor homes. A five minute walk through with a real person in the RV you are actually using would have solved the problem That said, the staff were helpful and very pleasant. You should figure on an hour to and hour and a half (not the 15 minutes they estimate), for the return--they are very busy and seem to give precedence to new customers rather than those returning vehicles. Overall a very pleasant experience and a great vacation. read more

Will try to scare you into purchasing more insurance then you might otherwise need. Over charges on items such as the coffee maker, chairs etc so make sure you bring your own or just stop by Wal-mart. The return process can be very unorganized and time consuming. The counter agents were very dishonest when it would have been just as easy to tell the truth. I probably won't be a returning customer just because of the almost 2 hours it took waiting around for the courtesy van and getting to the airport. read more

We had a great time with our Minnie Winnie 32 feet RV. And Great Alaskan holidays makes sure you get an RV that's almost brand new. And you don't have to worry about cleaning upon returning. They take care of everything. We had a great holiday in Alaska with our family. read more

Rented 31 footer for twelve days from Great Alaskan Holidays in Anchorage. Motorhome was very very clean and everything worked well on it! We would definitely do it again! The employees were super nice when answering my questions before and after making our reservations and answers were always truthful. We used to own an RV trailer so it made using this Motorhome very simple for us. We stayed in Parks sometimes and boondocked sometimes. We drove the Parks Hwy, Richardson Hwy, Glenn Hwy and Seward Hwy. It was only $22 to drive through the tunnel to Whittier. One of my favorite Parks was a private one called Portage Valley RV Park. read more

Great Alaskan Holidays - RV Rental Near Me - Anchorage, Alaska

We had a great experience with our RV. It was clean but had a musty smell in the bathroom. I did like how the towels and linens were shrink wrapped. The people were friendly to work with and very professional. We got the smaller 23 foot with one slide out and it ran great but the steering did pull to the right and the musty smell in the bathroom never seem to go away. I pointed out both things when we turned it in so hopefully the fixed it for the next customer. If I were to use them again I or any other place I would take better notice of the smells before we accepted it. read more

This was our first time rental with Great Alaskan. We were traveling for two weeks with another couple who are Gold members.(They had their own MH) My wife and I are experienced RV'rs and we were very pleased with our 31' Minnie Winnie. (We are owners of a 32' Grand Design travel trailer, also part of the Winnebago family.) The unit was well built, roomy, and functioned well. The check in went smooth, although the video became a little monotonous after the first 15 minutes, but very necessary for inexperienced RV'rs. Upon initial inspection I noticed the AC vent and filter very dirty and greasy. This was cleaned promptly when I reported it. We did have an incident causing damage to the waste piping while passing in one of the many Alaskan road construction projects. Fortunately, we were passing back through Anchorage, stopped by Great Alaskan, and the problem was fixed promptly and less than one-hour. The unit was stocked with the basic items needed for cooking. If you do cook a lot, I would recommend bringing your own chef knife. As with most rentals, the knives were not very sharp. GAH's units are perfect for boon docking and we went up to 4 days with out need for water or waste tank dumping. The generator is a big plus. I would recommend the CDW as things are going to happen on Alaskan roads. We ended up with a chip in the windshield upon return. No charges to us since we paid the CDW. The check in process went smoothly and my impression is that from the front desk, to service, to vehicle turn around, GAH's team run's like a well oiled machine. I have read some complaints about showing up early or later than designated. The company is so busy that they need the time slots so everyone is served in a timely manner. If you follow the time rules, your check out and check in will be seamless. We will definitely be repeat customers. read more

This is the only place to rent an RV from. We were so impressed with the level of service, professionalism and ease Great Alaskan Holidays provided. When booking, I loved how you were able to take virtual tours of the RV's, and also hand pick the exact RV model you wanted. I called them multiple times with so many questions before our trip, and each time they were so nice and helpful. When we arrived to pick up our RV, this place was a well oiled machine. Multiple people kept asking "have you been helped" and everyone was so nice! Like, really nice. Jordan was our check-in attendant and he was so fast, efficient and helpful. So the best part about this place was when we turned it in. We have heard from friends that they had to scrub their RV's clean before turn in. But traveling with 2 kids and rushing to the airport, we did not have time for that. This place takes care of everything and that was so important. They even threw away our last bag of trash for us. After traveling a week in an RV with 2 kids, I thought for sure they would cringe. But nope, they were super accommodating and we got our full deposit back. I highly recommend this place, and I know we will definitely use them again. read more

Just finished a three weeks trip through Alaska with an RV from Great Alaskan. We rented a 25 ft RV for the two of us. The RV had only 5'000 miles down and it was perfectly equipped and in perfect condition. The support and information from Great Alaskan while taking over as well as handing back the RV was just great and very supportive. The staff is friendly and did answer all of our questions. Slightly negative: the RV (a Ford E 2500) does consume a lot of gasoline and the mileage per gallon is to little. read more

I am disappointed at an insincere manner of Great Alaskan Holidays. The side door of the motorhome was warped since I borrowed. It was hard to close and open, then on the second day, we gave up using a side door and used the co-driver's door. A drainage motor of gray Water did not work from a beginning and we always crept into the baggage space and, during an interval of dump, had to continue pushing the emergency motor. At the time of return, I pointed out these problems and submitted the documents which I wrote hope of the repayment and signed. However, it is only said, "I'm not sure what you are referring to in regards to the return of your motorhome" for my request afterwards without apologizing from them. It is extreme in insincerity, and there are none. read more

Last week was our first time vacationing in an RV. Even though it's still 2019, we were assigned a 2020 Minnie Winnie. The staff seemed somewhat casual as we checked out, but the renter needs to be diligent in checking and documenting potential issues in detail prior to driving away. Their check of the RV at return is very thorough. GAH was somewhat rigid about check-in time (at which I'd merely guessed when making the reservation 5 months prior - not knowing how long it'd take to disembark from the cruise ship, arrive at the airport, and catch GAH's shuttle) so we waited two hours or so on a busy Saturday. The lobby has plenty to read and a showroom of RVs for sale to browse. Appreciated the GAH and vehicle manuals with detailed instructions that were in the RV. We'll probably rent from them again. read more