I love my new front door and storm door. It's beyond fabulous. Excellent quality, materials, customer service, installation was smooth and great technicians. This cold winter I had no drafts under the door. Superior job. I highly recommend this company. I'm so happy every day I look at my door. Everyone who sees the door always makes comments how they love my fancy door. Thank you Great American Exterior. read more

This company has excellent reviews and no doubt they do excellent work. However, they do not talk to a woman without her husband present. I've handled two major renovation during the 40 years we've been in our home. I also totally redid a bathroom in our first home (took out old tile, rebuilt the wall around the tub, installed new tile, wallpapered, painted - everything except install the new toilet and sink). My husband gets golf balls and cloths for x-mas - I get tools and art supplies. I am beyond capable of understanding a quote on a deck (the small project I'm planning now) AND I never sign a contract the day it is presented. I like to get at least three quotes on any job. I had one other company back in 1977 not meet with me unless my husband was home - I totally thought things had changed by now, but guess not for everyone UPDATED: Yes, I received more than one phone call letting me know that an exception would be made to meet with me without my husband. I informed each caller that I had other options and that I did not want further calls. Hopefully no more calls from this company. I'm sure they may do great work and the person I originally talked with was very nice -- just wish I'd known at that time that we both needed to be there and I wouldn't have given them my info. read more

I hired Great American Exteriors to replace the siding on my home. During their initial visit, I received a long sales pitch focused on their customer service, ethics, and BBB ratings. We signed a contract on April 18 with a clearly defined scope and fixed project cost. The scope never changed. The job was to be completed in 4 to 6 weeks, and I paid a deposit as agreed. I received no scheduling updates and had to follow up twice. On May 29, more than five weeks later, they told me they could not complete the job for the contracted price and asked for about a third more. They admitted the pricing issue was their mistake but blamed the small size of my project, even though they had known that from the beginning. They did return my deposit but refused to honor the signed agreement. The lack of communication, accountability, and professionalism made this a very disappointing experience. I wish I had seen the other reviews sooner. read more

Thanks to Great American Exteriors for the phenomenal job installing our new French doors on our second-level patio! Everything was seamless and professional, from the initial consultation to the final install. The quality of the work exceeded our expectations. I have them coming over for my bay windows next week. read more

Great American Exteriors - Was shocked - Windows Installation Near Me - Elmhurst, Illinois

If I could give 0 stars I would, but unfortunately that's not an option. Terrible experience. They solicited work because they were doing some work for a neighbor last fall. We'd set up an appointment to get an estimate. They called to confirm the estimate, then messaged asking if they could show up later than the original appointment, I said that was fine. They didn't show for the newly scheduled appointment and didn't let us know they weren't able to show until well after the updated appointment time. I eventually got a message asking if they could reschedule. I told them that considering they weren't professional enough to call and let us know they weren't able to make the time they rescheduled to, I would never work with this business again. Since then, they've called 5x and each time they apologized that they don't have it in their database that I've told them I would never work with them again. I've now had to block their number to keep from calling. read more

If I could give no stars I would. We spoke with the company at a Home Show and they seemed very nice. When they called to confirm the appointment, we explained that we had changed our minds and wouldn't be going forward with the project. While I was explaining why we decided to hold off the rep transferred me to someone else without even telling me he was doing it! The second rep wouldn't take no for an answer. He then told me to hold on as he was going to transfer me to someone else. While on hold I just hung up. They then called me over and over until I eventually answered. The third person I spoke with identified himself as the president of the company and he was even pushier than the first two. He wouldn't let me get off the phone and even admitted to being aggressive. He said and I quote: "We are aggressive with our customers but just as aggressive with doing a good job" What in the world is that? Then when I thought I was finally getting off the phone, he told me they'd check back in and call us in a few months. When I said that wasn't necessary, he said they would anyways. I finally had to emphatically tell him we do not want any calls from his company as their corporate philosophy didn't mesh with our values we look for in a company. He kept talking and I finally had to hang up on him. What an incredibly unsettling experience, almost to the point of harassment. Maybe some people have had good work done by this company, I don't know. But I'm relieved that I'll never find out. With these tactics I can't even imagine how uncomfortable and creepy the experience would have been if a representative of this company was in our home. We're not trying to tell anyone what to do to, but wanted to share our experience. I know we'll be avoiding this company like the plague. read more

I have never been taken on a home project until I met this company at a home show. I paid for expensive, quality siding but they put a different product and color on my house at the original price. They said I did not remember what I chose and denied what I described was ever available. I never saw the siding currently on my house prior to installation. If you do contract with them, take a picture of the salesperson holding the sample you chose. But better yet, stay away from them at all cost. I also was embarrassed at how aggressive they were in soliciting my neighbors without my permission. *********************************************** 1/2/2025 I received your phone message and have read your response below. Yes, it was many years ago but I think it is important that others do not experience what I did - hence, the review. You say I signed off on it and seemed fine. Let me refresh your memory - I fired you midway through the project and you threatened to take me to court. You staged the samples to remove the one I chose originally and maintained I was the one with a memory issue. There is no way the siding on my house was worth what you charged me. After you hung up on me, your associate contacted me and reduced the price (somewhat - still overpriced) to complete the job. This was the only resolution provided so don't kid yourself - I was only fine with getting rid of your company! read more

If you speak with an accent they are not thrilled to work with you and the President of the company Sam Sanfilippo does not have a problem sharing this with you in a very sarcastic, weird way. Overall my 2 minutes phone call was very, very weird and told them maybe we are not a good fit which was almost celebrated at the other end. It was borderline rude.Glad that this was clarified at the beginning and did not end up hiring them and wasting any time with them except for this very, very weird phone call and experience. Re: To the marketing manager Carlos who commented below on my review. Dear Carlos, as you already know this was a phone call with the co-owner of the company. I would love to know how exactly are you going to investigate the owner of the business for his values and conduct and what would be the outcome. If it was not very sad, it would have been very hilarius. read more

Also, they contradict themselves. First they say no work was performed, then later when I ask for my deposit back he states all the work he did perform. They are a joke. Do not hire them. 07/19/2021 Dear Virginia, although NO WORK WAS PERFORMED in the state of Illinois there is a three day Business response 07/19/2021 To whom it may concern in regards to complaint number 15600417 I feel this complaint is invalid we have done nothing wrong the customer signed a contract with us to replace their windows and we have been working diligently made design drawings and financing application/ approval. There is no valid reason for the customer to cancel their contract and/or use the Better Business Bureau to slander great American exteriors. Sam SanFilippo Office: 630-279-2222 Cell: 630-290-4216 Email: sam@gramex.com Web: GRAMEX.COM Customer response 07/29/2021 Complaint: 15600417 I am rejecting this response because If you ordered material you are the foolish ones. We live in a townhome and the windows needed approval by the board first. All involved were very aware of this. We canceled due to Great American Exteriors not adhering to what we were told during our FREE estimate. The time spent on this was the FREE estimate and the time Jason photoshopped the new windows over the old windows (which we were told was a half hour of work) in a picture I sent to him, does not constitute Gramax keeping $2,000. When Sam and Jason called me to try to keep the contract in place, the two of you were screaming at me and telling me you are going to keep my money and call it a day. When I said I would do everything in my power to get my money back, Sam told me go ahead and try as many have and they lost. What does this say about your company???? How many others have you done this to and they left it at that? I told you I would write reviews everywhere about your company and shady dealings and you told me that I was slandering your company. How am I slandering your company, when I am telling the truth about my dealings with your company. The time spent on this was the FREE estimate and the time Jason photoshopped the new windows over the old windows (which we were told was a half hour of work) in a picture I sent to him, does not constitute Gramax keeping $2,000. When Sam and Jason called me to try to keep the contract in place, the two of you were screaming at me and telling me you are going to keep my money and call it a day. When I said I would do everything in my power to get my money back, Sam told me go ahead and try as many have and they lost. What does this say about your company???? How many others have you done this to and they left it at that? I told you I would write reviews everywhere about your company and shady dealings and you told me that I was slandering your company. How am I slandering your company, when I am telling the truth about my dealings with your company. Then Sam proceeded to tell me if I did that, he would then slander my husband's company in his reply back. You then proceeded to call my husband and started a screaming match with him. My husband hung up on you, as he refuses to do business with a company that tries to strong arm you. Your response and shady dealings further convince me that the decision to cancel was the right decision on my part. Your customer service is horrible and you are out nothing but the 1/2 hour Jason used to photoshop the picture over a picture I sent to you. Do not reply back about the estimate as the estimate was FREE. The comment that others have tried to cancel and they lost and you keep the money shows the integrity of your company. I am sure when others see the responses of this complaint, they may think twice about using your company. I know I wouldn't. I never said I didn't sign the contract, but as your previous response stated: Dear Virginia, although NO WORK WAS PERFORMED. Again, the integrity of your company is questionable if you insist on keeping the deposit when no work was preformed. Here is my email as to why I canceled: We are canceling our order for windows. An experience I thought would be great has turned out to be a nightmare. 1 - Waited almost 2 weeks to get updated grid pictures. 2 - Didn't receive the pictures of the windows, so I could get approval from the association until after 2 weeks when we signed the contract. 3 - A member from your company was supposed to come out within two weeks after we signed the contract to remeasure the windows. It's been over 3 weeks and have not heard anything. 4- Board did not approve the windows. 5 - You left a message and I returned your call. You never called back. 6 - Left message for Sam on his cell. He told me I could call him anytime and he would call me back. I called him on Friday, June 25, 2021 it is now Sunday June 27 and never heard back from him read more

So far we're disappointed with the service or lack there of. We are getting a full patio built. We paid our deposit in full. We have on multiple occasions confirmed the start date on construction only to have them NEVER ARRIVE. When we confront them, they act confused and simply say "oh we'll come next week." They don't even bother to call us to tell us that they're not planning on coming. They try to convince us that we were mistaken about the start date despite us having confirmed it with them. This process has been completely disruptive to our work schedules and family. I have a feeling they have no interest in completing our business on time now that they've procured our non-refundable deposit. They are fully aware that we can't walk away now. To be clear, we understand that scheduling issues and delays can happen with contractors...however, we expect to be given a phone call at the very least to inform us. Instead they just pretend that they never scheduled a start time in the first place. I hope they start taking some accountability and treating us with common courtesy. That's not too much to ask for. I'm more than willing to update my review if they improve their business behavior and professionalism. read more

I had them replace my roof and part of the soffit. The crew they sent to do the work did a good job and cleaned up nice. The one area they could improve is communication and planning. They kept changing the ETA from next week to next month to I come home from work one day and surprise, I have a new soffit! The one time they were really good about communicating was when it came time to tell me my final payment was due, ha! read more

Satisfied customer ! We have newly purchased older home that needed new windows, gutters and portico over our front door entry way. GAE provided a quote in September of 2021 - due to (understandably & unavoidable) C19 and weather delays.... our work was completed by early May - without any material or labor increases. Great craftsmanship on the portico, swift & quick window installers and gutters went up as planned....all had to be timed with the portico build. Job well done !!! We are very pleased with the outcome & will continue to reach out to GAE if needed in the future. read more

You can add me to the list of homeowners who are frustrated by this company's insistence on having both homeowners present for their sales pitch. We are replacing a deck. We know the materials we want to use, the footprint of the deck, and have already chosen colors. All I wanted was a quote for the work. Although I stated when I set the appointment that my husband would not be there, they cancelled 2 hours before when I confirmed again that he would present. Very frustrating to have a company who feels like they need to do such a hard sell that they are not willing to just give me the information necessary to make a decision read more

One of our windows, purchased from Great American Exteriors, approximately 15+ years ago, broke (it wouldn't go up and stay up). It took Great American Exteriors almost a year to find part for older window. But they never gave up. They also kept me informed on progress. They finally found part and installed it. All their work with no charge to me at all (note- windows were purchased from previous owners of their company) I would highly recommend them read more

Called another concrete contractor and they are doing the job for less than half the price. They're also adding wire mesh and relocating our plant goods. Glad I didn't use "NOT SO Great American Exteriors. read more

This Company totally stands behind its work. They did our driveway. Some of the concrete was not the proper mix. They took care of it for us. Very Happy with the completed project!!! read more

After another few months and more issues, I'm lowering my review to 1 star. After seeing my review, Gramex sent someone to repair the wind damage to my mudroom door - he stuck a big nail through the giant tear in the door frame. So now the door works again but is ugly as hell. When my sliding door was installed, the workers realized that the door they were placing was larger than the one being removed. No idea how that happened? Whoever measured must have done it wrong, I guess. The installers' fix was to enlarge the doorway to fit the new door. They ended up cutting some unknown wires that I'm afraid were from my brand new radiant heat system. There are definitely cold areas that weren't there before. But that's not even the worst of it. I'm getting ready to sell my house now, and looking around for spots to repair. I noticed a new crack that runs from the doorway up to the bottom of a window on the second floor. I asked GRAMEX to come out to replace my screen that was damaged by wind & pets and when they sent someone, he took pics of the crack and took them to management. When he brought the screen back (as per this company's norm, he showed up without warning because nobody called to schedule a date or time), he confirmed my fears about the crack - they agreed that it was probably caused by installing a too-large door. I asked if they were going to, ya know, fix it. The installer said he'd ask his boss. I still haven't heard back, so I'm guessing I'm SOL. And ANOTHER concern - the guy had huge amounts of trouble getting the screen door out and back in - I'm guessing because it was installed upside down, which you can see by the upside down info stickers. read more

We love our new doors! Justin was easy to work with and the installation team went the extra mile to get it done in one long day. They also got our new door bell working and installed a new mailbox. read more

We had new gutters, soffits and fascia installed. This is the third project we have them do and we are again very pleased with the entire project. Rob, the project manager is very professional and becomes very invested in the project staying in contact with us to make sure everything went smoothly. The installation team were very professional and made sure the job was completed and everything was cleaned up after the job. We have a few more jobs over the next few years and Great American will be the first company that we contact. read more

Called these guys asking for a quote to replace the exterior doors on my home. They REFUSED to come out unless both my wife and I would both be home. That's just not possible because of our work schedules. I explained that I could make the decisions but they still refused. I know what we need and would have reviewed everything with her. Their inflexibility with my request solidified my desire to make sure I never work with this company! I live 1/4 mile from their shop in an old house that needs lots of work. None of it will ever be done by them! read more

Extremely pushy sales tactics and won't take no for an answer, to the point they will LITERALLY not leave. They stopped by my house "because they were in the neighborhood" and would not leave my wife alone even after she kept saying she is not interested in any projects and they kept pointing out things wrong with our house or needed to be fixed or improvements. Doesn't look like they are rated by the BBB and can say I'm not surprised. read more

We had Great American Exteriors replace our front door and stoop. We had a great experience from start to finish and love how everything turned out. Everyone was very professional throughout the process and we look forward to using them in the future for other projects. read more

Great American Exteriors - Windows Installation Near Me - Elmhurst, Illinois

Great American Exteriors just completed our back porch and side deck and we couldn't be more thrilled! Love the end product for sure BUT sincerely was impressed with the whole process from start to finish as there were no surprises. Rob, our initial contact, was not only informative, knowledgeable, and flexible - he was warm, welcoming, polite, and even funny - both my husband and I truly enjoyed working with him. He offered solutions when we did not have them and went out of his way to get us to what we wanted within our budget. The timeline and process he presented was the timeline and process we experienced and the job was completed on time, within budget. The gentleman doing the work were equally respectful and polite and were true professionals. We look forward to working with Great American Exteriors in the future when we are ready to improve the hardscape in the front of our house and to replace our siding. The final product and the integrity of the process and the gentlemen representing Great American Exteriors are why we'll be back and why I took the time to write this review - their service and work is top tier, high touch, and tailored to the client! In other words, they're SUPERIOR! read more

Don't waste your time - at least for windows. The scheduling requirement that both homeowners be there is both bizarre and inconvenient. We had several windows needing replacement or repair. The guy who came to give quote walked in and asked how old our house was and then told us it was time to replace all of the windows - without even so much as looking at a window. When it came time to talk cost, he was more interested in selling us a pergola for the backyard and then said it'll be $3,200 per window. None of the windows we were replacing are the same size mind you - but apparently cost the same to replace. He said he would email a detailed quote in a few days and weeks later it still hasn't arrived. No follow up at all. Just an unfortunate waste of time for us all. read more

We hired Gramex to pick up the pieces after another contractor dropped the ball on our project. They did beautiful work that we were told was impossible. They were so professional that we hired them for another job. read more

I have asked multiple times to be removed from the call list and am still getting calls. The last one, this afternoon, featured a screaming match going on in the background between a manager and one of their canvassers. read more

Gramex put new siding and gutters on our house a few years ago and they did a phenomenal job! This summer they put new siding and gutters on our garage and again, it looks beautiful! Plus, the workers were polite and helpful and cleaned up after the job perfectly! We have two more smaller projects that they are going to complete in a few weeks so clearly, we continue to use this company. The sales person who helped us, Justin, is super friendly and we are confident that he will make sure the job gets done correctly. All in all, a great company to work with! Charlie Kern read more

Great American Exteriors did an amazing job of replacing a large window in my house. A few other companies said that it could not be done and others tried to up-sell me on replacing all of my windows which was not necessary. GRAMEX was honest and got the job done in a timely fashion. read more

I was under the impression I explained that I want my pool removed and I want a round poured concrete patio with a gas fire table in the center, I gave them $25k and they did that. Over a year later and I have a wood burning fire table over a gas line that I can not use and now their manager is impatient with me for calling to bother them about it. He suggested I call the fire table manufacturer and find out if clamps are included in the fire table because he doesn't have time to sit on hold and find out. I hired them because I don't even know what the clamps are or anything else about fire tables!! Apparently they don't either. Save your time, money and frustration and looks elsewhere. read more

We highly recommend Great American Exteriors. We had a small gutter replacement job that needed to be done. We told them it was small but they said they do any size job. When they came out for an estimate we decided to have our window trim replaced also. They rushed the job for us since we were having problems with water in the basement. Installer for both the gutters and trim were highly professional. They did a wonderful job and cleaned up after themselves. We will definitely used them again. read more

During a redo of our outside (Tudor style house) they did a great job putting up new Hardie boards up and even added additional lights to the front of our house. However they missed a board under the new door (purchased from them) so they just painted it and told me that they would come by when they were in the area with a Hardie board to cover / replace the board. I have called a couple of times and left message to have them call me with no follow up. I even mentioned it to the salesman when he came out for a new estimate for our sliding door and he said he would fix that and get us a new lock on the front door over a year ago). They came out to fix the lock but the board remains. They did good work on the front of the house but their follow-up is not good on the small items. So ai am still waiting on them to come out and put in a Hardie board under the front door. read more

They did not meet their contractual obligation. Over a 2 hour in-person sales meeting we agreed upon the lowest level of work to be performed and a price. I signed their contract and put down a deposit. After a 4+ month wait, I received a call from the owner demanding more money for the job. Specifically, 54% more than the agreed upon contractual price. I told the owner, we have a contract. He proceeded to insult and harass me and somehow deflected this onto me instead of taking ownership and doing the job. read more

Front entryway beam project . Gramex team was fast , professional and I would recommend them for exterior projects . High quality and performed project to expectations .Very pleased with end result . read more

If you have repair work for windows or doors under warranty, try to avoid scheduling appointments with Rob. In our experience he has a tendency to call within an hour of the appointment, cancel, and then try to reschedule. We let him do it to us twice, after which we decided not to do business with someone who does not respect his customer's time. Hope you have better luck than we did. Bye bye, Rob. read more

We hired GRAMEX to install a dormer on our Elmhurst house and it turned out Great! We worked with GRAMEX owner, Sam, to decide what we wanted and he was very responsive to get his talented team started on the work. We always had an open line of communication with him and his team and they responded quickly to any question that came up during the few week long construction. We would hire them again for any other exterior house work! read more

I had Great American Exteriors install siding on my house years ago. I needed some siding replaced and called for an estimate. The salesman came out and tried to sell me new windows (they are 5 year old Pella windows). They just try to up sell. I needed 6 pieces of siding replaced and was told it would be $800.00. I was told they don't like to jobs under $1,000.00, he also tried selling me new siding for the whole house. I am so disappointed that they do not care about the customers and try to rip you off.. I would not recommend this company to ANYONE. Stay away from GREAT AMERICAN EXTERIOR!!!!! read more

Great American Exteriors did a phenomenal job putting up Hardie Board, facia, and new gutters on my Elmhurst home. They were extremely attentive and got our job done weeks ahead of schedule. I was very impressed with their customer service. Justin was our salesman and he was fantastic but the owner also took the time to check in with both my husband and me throughout the process. Can't say enough great things about the team at Great American Exteriors! read more

Very happy with the work done by Great American Exteriors. This is the 2nd time we have used them. The installers are on time, do excellent work and you can't tell they were there after they left. Nothing for me to clean up. Really it all starts with Justin the sales mgr that came to my house 1st. However it didn't take a great sales job, with the quality of the product. I have enjoyed the quality and Workmanship so much, I recommended them to my mother in-law. They are now installing windows and sliding glass door for her. read more

UPDATE: The owner just called me to get me to take my review down. After a discussion on how the estimate went etc and me telling him I would not take my review down, even with a bribe of a $100 gift card, he told me my house was was a dump and fuck you. Such a professional! I would be cautious on using this business. I like to give business to my town's businesses. I called to get an estimate for windows and siding. After setting the appointment, they called back to ask if anyone else lived in the home. When I asked why, they proceeded to tell me that don't want to "waste" time coming out if not all decision makers were present. Their estimator came out who barely looked old enough to drive, and started with the bad "car salesmen" pitch including dropping in "how he needs to keep his daughter in horseback riding lessons". The estimate provided was complete price gauging, told me they would "price match" but everything had to be "exactly" the same - which smart people know is not possible. He then offered his "promotion" which he said $100 off would be a great promotion. The promotion was to knock $8K off if I agreed to provide advertising for his company - reviews, before and after pictures etc. But I had to sign the contract there on the spot - apparently him coming out again to sign a contract is worth 8K and therefore unless I signed immediately, the promotion was off the table. When I advised I was having more bids come in he wanted to know when the other companies were coming. That took a lot of.....well you know. While I hate to post negative reviews - I do not trust or recommend this company. read more

Super unresponsive. Came out for an appointment to give me a quote....guy came late. Left without leaving a quote...said he'd mail it to me. Quote never came. I e-mailed the owner Sam and never got a response about it. I know there are some good reviews up here but my experience with these guys was poor. read more