We had 6 of us and we didn't have reservations. They got us seated in less than 10 minutes. It smelled so good and we all said that was a good sign! Our waitress brought a bottle of chilled water for us and got our drink order right away. We jumped right in with our drink selections and our food too. We were all on the hungry side, so it seemed a bit long of a wait, but the food was worth it. I don't even have pictures because everyone chowed down immediately! The steaks were perfectly cooked. My sister in law's salmon was exactly how she wanted it. Salads were fresh and not slathered in dressing. We walked away full, happy and satisfied with the dinner! read more

No so great. Absolutely nothing great about our visit at this steakhouse. Visited this restaurant last week to celebrate my MIL's birthday. This place is shit. We had a party of 11. We were lied to the minute we walked in. We were told it would be a 10-minute wait. It was about a 25-minute wait. The server was nice until after seating us, as she decided not to serve us. She got our drink orders wrong and delivered them to the wrong guests. We had to play the matching game by sipping each other's drinks. And she never came by to refill. We had to ask. It took forever for us to order our food. And our food didn't get to us until almost an entire hour after ordering. Ummm that was horrible. We were sitting for almost two hours before food got to us. Two of our orders of steaks were ordered as medium-rare, and our steaks were dry AF. I told the waitress that we wanted a new steak, and she brought back the steak while flashing a flashlight over it to defend her cook, saying it is medium-rare and to look at it again. Never have I ever experienced a flashlight being used over our food to prove a non-valid point. At this point, I was so freakin hungry that I did not want to argue, and so I ate the dry steak. Do yourself a favor and take a drive to Victoria's Steakhouse. We were there a couple of days prior to visiting this restaurant and they have the perfect medium rare steak! Lol I wish that I could compare photos but didn't take any. Don't visit this place. You have been warned by myself and so many other reviews. read more

Male Bartender needs not to be in this line of work,zero personality got chips and guacamole excellent . Steak tacos good just over cooked a bit . Chicken wings not great. Beer ice cold ! Atmosphere wonderful read more

My wife and I had not been to this location so we tried it out on our date night. Food was okay but not special in any way. I couldn't wait to leave because of the music. Too loud. House music over and over again with the boom.. boom.. boom. I couldn't concentrate to have a conversation, let alone enjoy my dinner. The music was totally inappropriate. It chased us out of there. read more

Such a disappointing experience and waste of money. Waited 40 minutes for our food with no drink refills as we sat next to a table with kids running around and on extremely loud iPads. Order was incorrect and incomplete. Steak was paper thin and overcooked. The dinner ended with automatic gratuity on our family of 6. Never going back. read more

I hope we just caught them on the worst day in their history. The atmosphere is quite nice, but not quite good enough to make up for the waitress who is not interested in your service. Again, maybe it was a bad day, but that can't make up for the food which was weird because it tasted like it had real potential. Please don't order the Brisket Sandwich unless you really love the fat as you won't get much meat. Oh, and pass on the Ribeye Sandwich. It tastes almost as bad as the beans. If your server ever does come back to your table, she might bring you salt and/pepper to help the taste of the steak fries. No sour grapes from me. I wasn't being a jerk. I was referred to this place and looking forward to it. Unfortunately things went poorly. Hopefully you will have a better experience. read more

This place is legitimately garbage. Worst place I've been to in years - all around. Horrible service, moldy smells, and amazingly disgusting food. It's very disappointing. I honestly don't know how this place in even in business. I ordered the bone-in filet and couldn't eat it. Bro. Garbage. Skip this place. Hear me now, believe me later. read more

When you go to a steakhouse, most people are expecting a great steak. I ordered the 10oz ribeye. It was just served on a white plate all by itself, and it was super thin. No presentation at all. It did not look good! I literally felt like it was one of those thin steaks from a family pack at Walmart. The "loaded" baked potato came with a few bits. I had to ask for butter and sour cream. It was also supposed to come with beans and the server never brought them. When I asked about them, the server said they weren't ready even though all the other tables had them. She brought a little to go container as an after thought. All in all, very disappointed and we will not be going back. read more

Food was cold. Service was extremely slow, and our Waiter did not know what he was doing

A great end of the day dinner! First timers, Our party of 4 ended up ordering the same steak 8 oz Filet. It came with two sides, Baked Beans & Cole Slaw then you got to pick your side. The steak was cooked perfect and tasted great! I did end up with the wrong baked potato but it was delicious. I'm not a loaded potato fan but I still ate it! Sadly, I did not get the pics of the other two side as for the table, Creamed Corn & Mac n Cheese. Creamed Corn was great but I'm not a Mac n Cheese guy so I passed. The Baked Beans were unique and I really like them! Same for the Cole Slaw - a Mayo based slaw that was served cold and was quite delicious. They also had some great lemonade! Just the way I like it, lemony but not too sweet and not to tart! We had a pretty good server although I did not get her name! She was pretty prompt on just about everything! read more

See all

Great food, very disappointing service at the end of our meal. I unfortunately feel cheated and ripped off. Party of 5, 3 of us ordered the (I think famous) steakburger. Menu states American cheese included. Waiter in training mentioned we can sub fries for other sides, which we did (regular and not premium sides were selected). Bill came out with cheese being charged on burgers (99 cents each) and the swap outs were also charged (99 cents each). I asked waiter about this and his response was "did you expect that for free" and "this is how I ring them up". I asked to speak to the manager and was told that getting the manager to fix anything takes over an hour. Waiter then tells me to "just take it out of my tip". I felt bad given service was decent up to this point so I left a decent tip. As a visitor to El Paso, I always enjoy coming in for a great steak burger. I will be having second thoughts next time unfortunately and take my business elsewhere... read more

Delicious food and great vibe/ambiance here. Decided to venture here for lunch and they have a pretty solid lunch special of 9.99, mon-thurs. I opted for the salad and I was not disappointed at all. Great flavor and portion size. Service was quick attentive. Y'all go check out Gio at the bar! read more

Great American Steakhouse - Great American Salad - Steakhouses Near Me - El Paso, Texas

Food was delicious. Very nice atmosphere. I had the brisket and other sides but next time I'll try the Rib Eye Steak. Service was great. This was the Vinton location but that option was not available when I tried to look for the location in Yelp. We will be back. read more

See all

Nice place inside with a good menu and wine list. Steak was not a prime or maybe even a choice cut. It was seasoned well. Service was nice and friendly but dinner execution was off. Not everything we ordered came out until we asked about it. It came out a bit slow despite the place not being that busy. Will check out other places next time in town. read more

See all

my family and i (a 5 top) went here to eat after my sisters graduation. we ordered our food at 12:31pm. our server put the order in on the pos as soon as she left our table. we received our food around an hour and 20 minutes later, make it make sense. she said the reasoning was because they had a lot of to-go orders. i'm a to-go specialist at texas road house, a way busier restaurant by far, so that does not make any sense to someone who is experienced when it comes to working in restaurants. it wasn't even busy, she had one other table besides us which was a 4 top. the server also barely came up to check on us in the hour and 20 minutes we were waiting on our food, the manager never came to check on us (table touch) read more

I tried this place when I was visiting El Paso last week. I really enjoyed it. The service was amazing. The food was delicious. And the restaurant was very inviting. I got the chicken dish with asparagus and a side salad. The free bread was tasty too. Highly recommend read more

Great American Steakhouse - The chicken dinner with asparagus and a side salad - Steakhouses Near Me - El Paso, Texas

ordered the steak burger (medium) and a Ceasar salad to go. The steak was undercooked and terrible chewy. There was a sauce that came with it that I just didn't personally like, but my eating has nothing to do with that, as that's just a personal preference and someone else may love it. The Ceasar had very little parmesan cheese and the Caesar Desai g just tasted off, and I get Cesar's regularly from restaurants so I don't feel this is a preference, it was just, sour maybe? I cannot speak to service or ambiance as this was a to go order that I got through DoorDash. read more

This is in reference to the Airway location. We stopped in for lunch this past Saturday, October 18, 2025 and wish we hadn't. I ordered the Green Chili chicken Cavatappi dish. I am not particularly critical but this time I feel I must warn about the quality of the grilled chicken. It tasted very "off", specifically: chewy and rubbery. I was very disappointed and actually afraid that there was something terribly wrong with it, so I simply didn't eat it. No refund or exchange requested. We mentioned this to the server, paid and left. Still feeling "ugh"! read more

Went with a large group, so had an all su price menu. Extremely limited choice, shrimp scampi with just six shrimp with a couple pieces of asparagus for $35. The only steak option was top sirloin which looked like a piece of subchoice meat and then pounded out to make it the consistency and thickness of shoe leather. Also up charged for using a credit card, they are a restaurant! Will never go here again. read more

I see why this place gets such terrible reviews. As soon as I walked in a wall of stench hit me that I can only assume must be the sewer backing up into the toilets. I decided to brave it and go order a draft beer and their drafts were all not working. How is this place in business? read more

This place, (I THINK) is a FAMILY Oriented Restaurant, very nice environment, (could be a very Classy place) 1. Music seem to go more with a "Night Club" than a classy restaurant we were with a party of 20 and trying to have a conversation, but we were more like yelling at each other. Service was extremely poor, Server Sergio, Rude, Arrogant, Argumentative, etc., should not have received the 18% Gratuity of $13.76 after the BAD experience in dealing with this individual, basically calling me a liar for returning my "Overly Done, Dry, Rib Eye Steak" Until I called the Mgr. Mr. Gonzalez, he saw the steak and agreed with me, it was not a medium rare as I had originally ordered. After receiving the NEW Re-done Rib Eye steak, it was outstanding just as I always order, Thank you Mr. Gonzalez read more

Great American Steakhouse 1300 Airway Blvd. El Paso, TX RE: A Review We had a small group of family celebrating a memorial service and decided to go to the new Great American Steakhouse on Airway. Upon entering (noon - 12:00 pm) the room was dark. It was decorated with dark wood paneling, plastic ivy hanging from the ceiling, collection of wine bottles and chandeliers providing little light. The look was nice, upscale, but dark for this time of day. Once we were taken to our table we were given menus. The menus were in dark manuals, dark pages, and dark small font. We were unable to read. We asked our server if they could turn up lights. We were told they were turned up as high as they would go. My table and other dinners had cell phones out with lights on to read the menu. Obviously, the designer, for this restaurant, did not take this into consideration when these decisions were being made. Major mistake. We finally ordered our food. When it was delivered it seemed that the kitchen was working with a new crew. I hope, since the food was cold, poorly seasoned, side items missing, and poorly presented. Nothing like the pictures in their dark menu book. I feel that the restaurant and kitchen staff did not evaluate or test the food items before placing them on their menu. This from items as simple as a burger where I would challenge the 1/2 lb of beef, the bun to meat ratio was off and the burger had to be eaten with a fork because the bun was falling apart. I also ordered medium rare and it was delivered well done. Other issues noted was the steak was dry and over cooked, salmon was under cooked, and chicken tacos were cold and not seasoned and the 3 sauces were off. I must compliment the serving and taste of your Tortilla soup, it was beautiful. Shame that this level of attention and taste was not given to all items served. When our server finally came to check on our table, I communicated to her the issues we were having. I found it interesting that she just apologized. She never offered anything to correct the issue. I found it interesting that the manager did not stop by and check on our table. I did see our server talk with someone that I thought was the manager. Upon checkout she stood behind, away from my table. However, she never came forward. Additional note: dinners should be aware, since restaurant staff does not inform or communicated: 1) gratitude is added to your tab with tables of 6 or more, and 2) service charge is added to your tab when using a credit card. This was a very poor and unfortunate experience. This was not a fast-food restaurant, and this was confirmed when I received and paid the tab. This could have been avoided if a little thought and attention were given to their customers and not ignored. read more

SUCKS!!! Now, I tell you at the outset that they had our waitress was covering TWO tables with parties of 12, but that doesn't dismiss my claims of shitty service and shitty food! However stupid the management, their the ones who assigned two small party tables to a waitress with two LARGE parties under her service. For the prices they're charging, I deserved decent service. First came the rolls -- 15 minutes after we sat down because the large parties had to be served -- ... warm... but I'm not an affecianado of "cinnamon butter" so by the THIRD TIME I asked for regular butter and it finally arrived, the roll was cold. Okay, boo hoo for me. Next came the side salad... as limp as an LA teacher's wrist... when the steak finally arrived... COLD... but by then the waitress had walked away... 15 minutes later, the lovely appeared doe-eyed and earnest, after serving MASS QUANTITIES to the two party tables, finally seeing if everything was okay... and just catching her before she turned away, I asked for a refill of the long-depleated pepsi and a request to re-heat or the cold-as-a-corpse rib eye. She politely complied with some feigned astonishment, but returned shortly thereafter with a steak that could have been warmed by a few moments in the August El Paso sun... which is to say, not very warm at all. End game... food sucks... service sucks... and I WAY overpaid by giving the overwhelmed girl and 10% tip. Avoid!!! read more

This location was right next to the hotel I stayed at. Since I was visiting Texas, I felt it would be sac-religious to not have steak for dinner. The exterior was nicely kept. Upon walking in, the establishment looked upscale, with country playing. I sat at the bar and ordered my food. The bartender was attentive. Around the time my food arrived, the music somehow changed to pop/EDM. The steak was great. Over all the service was good, I just didn't feel 5 star good as the bartender forgot to serve me the beer I had ordered. Would I come back? Sure. Would I want the same bartender/server? I wouldn't be opposed, it was possibly an off-night for them. read more

Great American Steakhouse - Steakhouses Near Me - El Paso, Texas

The food and service was good. And our order was brought to us in a timely manner. The steak was cooked exactly to how i wanted it.

SERVICE WAS HORRIBLE, got here at 8:30 and didn't eat till 10:30. I don't know if they were trying to take their time waiting to close or for us to get up and walk out but they took foreverr in making our food. The whole time the staff was staring at us because they were mad that they close at 10. How was that my fault! the waitress rarely checked up if we needed anything and she would rudely just pick up our plates. Food was horrible and DID NOT taste fresh at all. You can tell she was rushing us because she started bringing a bunch of to go boxes. I get it you want to go home but at least have some sort of respect and kindness. I didn't even care to ask her or bother her why is it taking so long, because i was just hungry and STILL this waitress has the audacity to mad dog us and act rude as if we were. Well of course she didn't care because the 18% gratuity was included. read more

I'm here at the great american in NORTHEAST el paso. (NOT the Airways Location!) The server Michelle is a sweetheart so ask for her as your server. That being said, I asked for the cream corn and the cook lied to the server and said they were out, yet, they opened half an hour prior. They served beans that turned out to be VERY sour; the server tasted the beans for me and agreed with me that something was definitely wrong with them. Then, w ed were lied to again and was told they were out of beans. (At 1330 hrs!) When I spoke to the new manager Alondra, who had just arrived at work, she went out of her way to right the wrong and gave me a discount. She then brought me a creamed corn and double the beans!! The kitchen manager seems to be an incompetent liar and should probably be replaced posthaste!! read more

My drink had hair in it and they made faces and commented about it when sent the drink back. I ordered the ribeye steak and it was not the best. I've had better steaks at Texas Roadhouse. The macaroni and cheese w/brisket was dry. This used to be a top-tier steakhouse years ago now it seems as if they have given up. I'm a constant patron of steakhouses both high end and middle priced also I was disappointed to say the least. A $200 bill and the worst service and quality of food I've ever experienced. I even had to wait on the waitress to finish her meal before I could get my check. read more

Well, I hated it. Paid around $75 for subpar food and drinks at a sports bar wannabe fancy steakhouse meets Buffalo Wild Wings. I could have gotten better quality food for a third of the price at Texas Roadhouse. The "bread" looked like day old Thanksgiving Brown and Serve rolls. The person behind me ordered lobster. I could smell it as it came out of the kitchen. Smelled rancid. Server ignored us repeatedly. We didn't get drinks until 15 minutes after we sat down. Order didn't get taken until 30 minutes after that. He didn't check on us qfter dropping off the food, it took a solid hour to see him again and pay our checks. The steak is trash by the way. Will never be back. read more

Great American Steakhouse - Steakhouses Near Me - El Paso, Texas

See all

It's been a few months since we were here at the Great American Airway location, and again, it does not disappoint. The service is consistently great. We have always been greeted with a warm welcome and smile. We were seated immediately and our waiter attended to us promptly. I ordered the sirloin beet salad, and it was a masterpiece! It was soooo delicious! My husband ordered the brisket sandwich with fries, and the portions were massive! Lol. Bring your appetite! You won't be dissatisfied or disappointed in the least. read more

Great American Steakhouse - Beet Salad with sirloin - Steakhouses Near Me - El Paso, Texas

See all

Tasty steaks and burgers with a modern and Phoenix like upscale ambiance. I have been at the Great American Steak House several times and their lunch menu is terrific. The service is always better than at Corralito as they have more dedicated staff and it seems that the waiters are just trying harder. I like their beans and coleslaw side dishes that alway comes as a side order. Burgers and steaks are cooked a la minute so you can be sure it is fresh and done according to your order. Our waitress was absolutely delightful she came to our table several times to make sure everything was good. You can see that the staff is well trained. We will be back. read more

See all

My group of six, including myself had an early lunch there on Sunday and we had a great experience! We thoroughly enjoyed the ambience, food, and great service from Amber! She was not only a great server, but very sweet, knowledgeable, funny and professional! My steak was also cooked too perfection! read more

I'm giving four stars because it's definitely due a good review! Ok so hear me out! Our server was a guy with a tattoo on his wrist I forgot his name! However he was the man! Polite Fast Attentive Kind So damn good at his job! Honestly the food was good! Not the best ever but that double chocolate skillet with make you O! No wait! Quick service but yo our server deserves a raise! John maybe was his name? Idk but he rocked our socks! The restaurant was clean and I have some pics for you! Try it! We were visiting and stopped in! Worth it! read more

Great American Steakhouse - Steakhouses Near Me - El Paso, Texas

See all

Service is excellent, but the quality of food is atrocious. I tried my best to gut the steak I ordered because I felt terrible of the idea of it going to waste. The environment is good, and again, the service is wonderful. Just poor quality meat. Shame read more

Worst shrimp I've ever had. Tasteless. Other items cold. Service was not so good, waiter was young? Bar drink, terrible. I spent $125. It has a pleasant interior, to bad everything else canceled it out. read more

Absolutely terrible! (Airway location) Went there to celebrate my husband's birthday and was horribly disappointed. Family of six, and every single dish we received was either cold, overdone, or looked like it had been sitting under the warmer forever. It took 20 mins to get a glass of wine, and when the manager tried to offer assistance, nothing was discounted or taken off the bill. I showed him my plate of what was supposed to be a moist short rib doused in gravy and with mushrooms (pic), he said he would fix it...only for him to put the same piece of meat back in a takeout box with some mushrooms and cherry tomatoes. All the steaks were overcooked, cream corn ice cold along with the French fries. We will never be coming back! Do yourself a favor and take your money elsewhere... read more

Great American Steakhouse - Hockey puck meat with dried gravy on the plate and mashed potatoes - Steakhouses Near Me - El Paso, Texas

We had a reservation for a party of 10 at 7pm. At first everything was fine until we were waiting for our orders to be taken which took an hour. The waitress finally took our orders and the wait for our food was almost two hours. Then, waiting to get the bill took an hour. We got out the restaurant almost 10:30pm. I understand that we had a party but it should not take that long for us to dine in and out. The waitress did her best, but they could've had another person to help her out since it was a big party. read more

Great American Steakhouse - Steakhouses Near Me - El Paso, Texas

Vinton location, horrible service , 4 tables around our table dirty the whole time we where there , both of our baked potatoes where burned, we return them they brought us mush potatoes we told the guy we did not order mush potatoes he said the baked potatoes where going to take about an hour !! The guy that served our food was the same guy brooming the floor the butter was served in a to go cup!! Not to mention the restrooms extremely dirty! We asked to speak with the manager.... never showed up!! Stay away from this place way better options around town period! read more

We chose Great American for my husband's birthday. It took over 45 minutes to get our food which was almost cold and the salad had a hair. Manager had no clue on how to handle the situation so I asked to speak to the GM. Ignacio would not come out to talk to me and the manager was super embarrassed. Our server tried his best with what he could. He still received the automatic gratuity plus I gave him the $30 that was discounted off my bill. Don't come here! read more

This was a terrible choice for dinner. My husband wanted to have a steak, and I wanted a burger. The first time they brought the "filet mignon", it was well done, and not medium, with you know, pink in the middle. We returned it to the kitchen and the waitress said it will be a few minutes. Those few minutes turned into 30 minutes, and resulted in yet another steak that was not up to par. It smelled old and tasted old. What is it with restaurants who charge a hefty amount to only serve whatever is left in the back of the freezer? And this second order should have been fast tracked, since you know, it was their mistake. Instead, you have the customer wait for their food while the rest of the party finished theirs. Our other guest ordered a New York strip and instead he got a sirloin with a bone in it. Looks like the cooks (I am not going to call them chefs lol) don't know the difference between steak cuts. My burger was under seasoned, over cooked and not overall good. I remembered why we haven't gone back to this place in a couple of years. They call themselves a steakhouse but don't know how to cook or identify a steak. Gotta mention the waitress was nice and did her best, short of cooking the food herself. This experience has cemented we are definitely NOT going back to this restaurant ever. Maybe the fact that it was virtually empty on a Friday night should have clued us in. read more