I have found my new hair stylist! I had no wait and Isabel did a great job! Best haircut I've had in years....thank you read more

Depending on who you get - you could either get EXACTLY what you want, or something that makes you look ridiculous. Pros: I'm always getting coupons for this place - stupid discounts down to $6.99 for a haircut at times. Very good price! The staff are friendly, an eclectic mix of stylists - but all really welcoming. JESSICA: I don't know how much longer she will be working there given the turn-over rate (i've gone for 4 months and the first two people I had are no longer working there). Jessica got exactly what I wanted and I couldn't be happier. Cons: Turn-over rate. Unless I got the only two people who left suddenly (within 2 weeks of me getting a haircut), it would seem people don't stay very long. Which is fine, if they build the skills to move on to bigger and better, then great - just dont expect consistency. To my last point - I had a really bad hair cut and almost didn't want to go back. I'm a easy going guy, not confrontational so I didn't get the cut i was expecting, but it was a horrible cut. Great place for cheap and easy cuts - be sure to get the name of the stylist you like most! read more

This review is for Marie, the lady that cut my hair. A rainy Tuesday evening, 7 pm, exhausted, yet she was very upbeat and took care of me. I was impressed and people who know about hair complimented my cut. Kudos, I will be back and I hope Marie is on duty that day read more

Have taken my two daughters here. It's close! And great at having appointments on the fly. Good work done for both girls. The nearest Barber has been sick and is having shorter hours if any. Took my 22year old son to Roosters on the 27th August, according to my son it was empty when he went for his appointment. Cost $25.00. Will tell him about Great Clips for next time. Thank you . read more

I was so nervous about taking my daughter to Great Clips for the drastic cut she wanted but she didn't want to wait for a salon appointment. I warned her that not everyone can do curly hair but you know, teens! She went from long curly hair to a pretty short curly bob and Ricardo did an amazing job. It is a gorgeous cut and he was really professional and nice. And for $19! Crazy. I ended up tipping more than the cost of the cut. We are both thrilled with how it turned out. read more

For the past 10 years I've been buzz cutting my hair. I decided to try out Great Clips at Northgate one for the first time, and I was very happy with the results. Hadia advised me to change my hairstyle from a buzz cut to a fade. She did such an amazing job, and I'm glad that she gave me the fade recommendation. I will definitely be back for another haircut. read more

I received a terrible haircut, which for me is hard to do. I'm usually not picky and the way I get my hair cut shouldn't be difficult to do; size 2 razor on the side and 3/4 inch on top. But today I left with a really uneven haircut. Way too short in front, and patchy sections of at least an inch too long left on top. I've never written a yelp review so know that I'm very serious about this. My girlfriend is thoroughly disappointed and angry. I can't speak on the other barbers that were in there, but mine gave a terrible haircut. She was very polite and respectful though. However, I still wish I could get my money back to spend at another barber. read more

I don't know about Great Clips as a whole but I have had Marie cut my hair 3 times now and she always does great. I historically went for $80 haircuts at salons but that's not my budget now. Marie is friendly and does what I want with my hair. read more

I will not come back to Great Clips Northgate San Rafael. I was horrified today when I found out they use the same scissors all day long on multiple customers without sanitizing them. That grossed me out to no end. They also use the same capes on multiple people. The operator who cut my hair simply shook someone else's hair off the cape & then proceeded to put the cape on me. She cut my hair in about two minutes, too fast & haphazardly. Loose strands were hanging out. Because I found this salon to be very unsanitary & I couldn't wait to get home to shower, I didn't even complain about the bad haircut. read more

Great unless you get little Sloan? The mixed brown/blonde hair girl. Anyone else is probably fine.

Just had one of the worst cuts in YEARS, the last was at this same salon. I should have known better than to go back. Told the cutter the style I wanted and stated very clearly that I did not want the back layered or "stacked" three times as she wasn't fluent in English (Russian maybe?). She finally acknowledged. When done and she showed me the back, right across the middle was a cut layer. This is going to take months to grow out and I will be paying someone else to try to mitigate this horrible, horrible cut. When I noticed that she wasn't displaying a license I should have gotten up in the middle of the cut and walked out. BTW, isn't there a law that states their cosmetology license is required to be displayed at the station? Yelp should have 1/4 stars or a NIL for places like this. Be warned. If the cutter doesn't understand you LEAVE. read more

Okay looks like I get to write the first bad review. And I may point out it may have been because of the beautician, not the place itself. I have a simple cut, electric sheers by the numbers. Three on top, two on the side and one for the beard. The person attacked my scalp like the Indians at the battle of Little Big Horn, very high pressure and hard. I mean it hurt and when I asked her to lighten up it did little good. She had one speed, take those combs and dig them into the skull with all your might. Fortunately it was over fast, but I had to reminder her to do the trim up thing. It was the first time I did not leave a tip. Sorry, I will not go back. read more

The manager Cheshi is just horrible. Someone who can mess up on a boy cut is simply lacking basic hair cutting skills. She has no concept of blending lengths. I had to pick up the comb and show her all the unevenness. At least she did notice then, but her option was to go shorter all the way now. I said "no way" and was done with this lady. All I can say avoid CHESHI at any cost. read more

Very impolite. I got there 15 minutes before they closed and had an online checkin. They just said in the most brusque way that they were done working for the day. So unprofessional. read more

If I could give negative stars, I would. Wort haircut ever. I specifically said to the woman to keep it long, and not take much off. Well, needless to say she took off almost all of my hair. Never going back! read more

My son likes the lollipops and insisted on going here - he walked out with a great haircut - the one they gave me could not have been worse. I can not even describe it - the layers are horrible - two chunks that look like nothing was blended together making it look like I have badly grown out bangs. It is no longer okay to play Russian roulette here for my hair, but they do a great job for my son. read more

So upset with the service i recived from Great Clips. I used to come in when those two girls were still around but now I dont know if ill ever go back. The stylist took no time with my consultaion and decided she knew what i wanted without me realzing. This place went to hell since those two left. I saw Jen and Ashley both and they were amazing stylist and the reason my family felt comfertable going to this fast food hair establishment. Now Im going to try to find one of the girls to see if I can get my hair in shape for public. Im sorry but I will not pay for a haircut that makes me depressed to look at. read more

I am really disappointed with this Great Clips location. I think the person who cut my hairs name was Ashley. Not only was she very unfriendly she also gave me a terrible haircut. She was seemed like she was just very disinterested in being there. She rushed trough the cut, didn't listen, and honestly just didn't seem liked she took pride in what she was doing. I couldn't get out of the chair and out of their fast enough. Needless to say I won't be back. read more

Just had to walk out. Poorly managed. I walked in off the street two people in the chair in front of me when they were done they took people that came in after me because they had phone then checked in online and there were three employees working with only one cutting hair while I was waiting to get my hair cut the line went from just me to 8 people. read more

Dropped in and had a shampoo & blow dry with Trung. I live out of the area and had time to kill, I get this done often but his skills were exceptional! No wait, good conversation and fabulous hair! read more

I only go here because of Tai and Trung. They are awesome and consistent. I have been going to them for the past 2 years and always receive a great haircut from these two gentlemen. They know the current style trends and are always very friendly. read more

Returning from San Francisco on Monday I made my first visit to this location. Admittedly not knowing San Rafael at all well I got a little lost, turns out Northgate Mall is a series of locations. My stylist this day also explained about the layout and sequence of the Northgate Malls (1-4) to me while my hair was being done so I shouldn't get lost again.. I hope. Upon arriving I was very pleasantly greeted and informed they'd be right with me by one of the stylists who was helping another customer. My stylist on this visit was Kendra. She was helpful, informative, and friendly. She was also upfront about the prices of everything. I had a shampoo, cut, and style this day. Kendra is very talented. Usually I have hit and miss results with the style I am using in terms of having it done properly by the stylist. I bring in a page of photos to show the stylist what I want, and Kendra is the first one in a long while who got it cut and styled correctly. I couldn't be more pleased. If you have the opportunity drop in and try this location out. I intend to make a point of stopping here when in the area and I need my hair done. read more

Amazing haircut experience, Trung really knows how to visualize what you want, and now i will not get my haircut done by anyone, other than my man Trung! Great clips is very, very lucky to have him. read more

DO NOT GO HERE! I went in for a haircut today and got which seemed like a nice el Salvadoran woman. I do not remember her name. Well she sits me down and tells me I can put my stuff on the counter during my haircut. Well about halfway through she turns me in my chair so I'm not really facing my stuff and claims she's needs to go get a towel. Well she leaves and after about 10 seconds I notice my wallet is gone too. After roughly 45 seconds have passed, she returns with a small hand towel and places it exactly where my wallet was. Interesting right??? Well I was staring at the towel that she had just placed down and she just froze. She didnt start cutting my hair, move, or say anything. Just froze for 10 seconds. Well she cuts my hair for last few minutes and right when it's over, I grab my wallet to check it, and the $126 I had counted an hour before I got my haircut was gone. I called here out on it and she played dumb. She walks me over to the register and offers me a free haircut instantly. Also, she never used the towel she claimed she needed to get. There are no cameras and all the other employees were no help. Do not trust these people! read more

If you go to this location make you ask for Ashley Farrah Horowitz. She does a great job and is great with people. She works out. She is a Giants and Warriors fan. She played volleyball and basketball. read more

Just walked in to Great Clips in Northgate. Gratefully met Jessica who did the best haircut I've had in years. She heard what I thought I wanted, made some very good suggestions and the result is excellent. Finding a stylist who takes their time and helps the client relax is a rare experience. I'll be a repeat client. Well done. read more

Solid stylists, reasonable prices and generally short wait times. If my hairstyle was more hip, perhaps I'd go elsewhere. But these stylists are kind, professional and easy. read more

Ever have a day when you look in the mirror and say "that's it, I can't go another day like this?" We all have them. I got off work, looked quickly at Yelp and walked into Great Clips. Nikita was immediately available. I had a good base cut and just needed a 1.5 off the ends. She did a great job. Sweet personality, no crazy hairdresser drama. 1/3 what I usually pay. New fan here. read more

Just move here from Sf . I been looking for stylist for my hair. I found this place walk in for haircut . Tai did amazing job on my hair . I will be back read more

Wasted my time! I called and asked for pricing information. I explained I needed it washed, cut and flat ironed and was told it would be $25 total. I even repeated myself to the gentlemen and he assured me that this was the total. I drove all the way down only to then be told that it would be $49. This is truly unacceptable. Wasted my gas and my time! read more

This place has come back from what I saw was some bad management. The manager gave my son a really nice cut, and Rosie gave me a nice trim correcting some problems from a recent cut at another place. Thank you for the professionalism and nice job. I'll be back. : ) read more

No complaints here. I love how quick and easy it was to go in and get a short hair cut. They even have an app so you can book appointments ahead of time. Love it. Going back for sure. read more

Great job on my hair! I went in the day before Valentine's Day, and everyone and their mom was getting their hair done. I got a great haircut for very little cost! read more

It's been forever since I've been able to get a hair cut. After work I went to one place and they closed up on me. Too bad that company made them close up so quick. Well I found Great Clips and drive over. Got a little lost and called the store, Trung helped me out and stayed on the phone until I found the place. I was able to jump right into the chair and I got a great cut or a Great Clip. (I had to pun it up there) It was a quick cut with a good conversation. I will more than likely be back for another cut soon. Thanks again to Trung for all his help. read more

My 9 year old son just received the best haircut he has ever gotten from Tai. We have been to all different hair stylists in Marin and SF and this is the best. Short but not buzzed. It is easy to make reservations and the salon is clean and efficient. We won't go anyplace else from now on. read more

Very very happy with my experience here. Stylists were very friendly and professional. I would highly recommend this salon to anyone

The service has changed over time. There appears to be a high turnover with staff which is never a good sign. We were told a 1/2 hour wait and waited 1.5 hours for children's haircuts. read more

I went in today(8/16/2014) for a haircut.Got there at 9:05am was told that it was an hour and a half wait!!!!?????I had gone in about 3 months ago had to wait an hour because of their online appmts,came first.So ,I waited and finally got my turn.The haircut was ok,but not worth the wait.Anyway.I told the receptionist forget it!So,I left and went to Super cuts and got a great hair cut.I will never set foot in a Great clips for hair again.They need to dump their online appt.system! read more

I recently had my haircut by Ashley here. I had the exact experience as another reviewer- wish I had read Yelp first! She seemed like it was a total bother to cut my hair, said nothing and did not smile once. Not sure if she was having (another) bad day or just doesn't like customer service? And the cut was just marginal. Surprised and disappointed by the experience. read more

Just got a GREAT haircut by Sonia!! I told her what I wanted - she gave her feedback - and now I love my hair. Thank you, Sonia!!!