Paid too much for what I didn't notice was a bad haircut. Bangs were way too short and horribly uneven. You usually get what you pay for, in this case I was ripped off. Not coming back. Can't remember the name of the hairstylist who screwed up but that is to their benefit and -your- the consumer's misfortune. read more

This is an update almost a year after my initial experience. The regional manager was very nice and sent me a gift card for the whole amount of my original cut. I waited about 10 months to use it because frankly I didn't expect a better outcome. I went back to the original location I had been to and saw a different stylist and received a pretty good cut. I then went back again to the same location and the original stylist who gave me such a bad experience was there and rather than have to deal with it I just went to another location nearby. I don't want to slam the whole place because of one bad stylist ( who unfortunately is still there, so I would recommend you avoid Kourtney) so I'm bumping my review from a 1 to a 2 star. It's not a bad place, but they would do better with allowing you to make appointments or request a particular stylist. I got enough pushback from Kourtney when I asked about waiting for someone else I likely won't be back to this location. ------------------------------------------- My original review is below: ------------------------------------------- My stylist was Kourtney, I can't speak to the quality of the other stylists. In short, the work was incomplete and rushed. When I didn't want to give my address (to get a haircut) she looked like a dear in the headlights and "didn't know what to do". The clippers stopped working twice while I was there, and had to be repaired. It was done fast and dirty with no care or attention to detail. after a closer inspection while I was in my care in the parking lot, I had to return inside to get her to fix the uneven patches on the sides and back, and even after "fixing" it, the sides are still uneven, although there aren't large patches of longer hair. Kortney made sure to mention that the clippers were having issues twice while I was there, but that isn't an excuse for poor effort and not inspecting your job before your customer leaves. I will NEVER be back. read more

So we have been coming here for a while, my husband gets a cut from ana, she never disappointed so i decided to give her a try. I was nervous because i have an a-line bob and feel like womens hair is more complex then mens hair, i might be wrong, but anyways she did great! Ha great clips! Get it? I definitely recommend ana and will be coming back. She gained a new client :) read more

HONESTLY LOVE THIS LOCATION BEST CUSTOMER SERVICE EVER Sunday morning I went to great clips at the Bristol plaza around 9 because they opened an hour before this location and had a terrible experience! The woman at the Bristol location cut my entire hair with a hair buzzer and no scissors!!! Plus the stylists started to argue in front of the customers and it was super uncomfortable for me plus I was upset that my haircut was done carelessly because I have thick hair! By the time I left that salon I decided to go to this location because they just opened a few minutes ago at 10 and I explained to the stylist my situation hoping they could help me out. The stylist was so kind to me and turned out to be the manager of that location I believe her name was Tiffany ! She was super understanding and fixed my haircut free of charge !!! Thank you so much you honestly made my day because I was pretty upset at the beginning and thought I was gonna be stuck with an uneven haircut lol I appreciate this location a lot thanks for hearing me out ! read more

I knew I had made a bad decision by coming to this place. My hair was so long, down to my butt and Vu Le fucked me up! He didn't know what he was doing! He didn't ask me what I wanted or how much I wanted off, I had to tell him. He went straight for the cut! Did not split my hair, did not show me if what he was cutting was okay, nothing. Walked in the salon looking like Rapunzel and walked out looking like Dora. I am furious and so upset. read more

Stopped in for a quick haircut. Salon looks clean, new, and well organized. They put you into there system so when you come back they can see what haircut you had before. Nice idea but sounds like a menu in a lot of ways. Kind of cookie cutter. They also have an app to put your name on the "list" so you don't have to wait much when you arrive. Staff were nice and did a decent job. Price was OK, cheaper than Fantastic Sam's for just a haircut no wash. Overall, I would come back. There are cheaper place but definitely more expensive ones too. read more

This location brought me solace after correcting the mistakes from another location nearby. Noticing my botched haircut, the ladies here were extremely helpful and attentive. The customer service they were able to provide was unparalleled and most importantly they wanted to make sure I was happy with the final product. Throughout the entire experience, they treated me with courtesy and understanding, which are the values I know Great Clips commits to uphold. I definitely recommend this location in the central OC area. read more

Great clean cut. I loved everything about this place. They ask you for any detail whether you want it or not. Thanks so much! read more

Sarai was my professional stylist who took care of my hair needs. Looking terrific thanks to Sarai.

I was in Great clips earlier today and got my hair cut by Kortney. She did such an amazing job! I told her I was in a hurry and she got me in and out quickly and I absolutely love my hair!! She definitely knows what she is doing when it comes to hair. I would recommend her as a stylist to anyone & I will be back. Thank you Kortney (-: read more

I got a great haircut from here yesterday. Jessica really followed my instructions and did a nice cut in a timely fashion. All the stylists there were kind and I felt welcome. The timing was convenient as well, since they are open til 7pm on Saturdays. The price here is economical and reasonable at $15. The atmosphere is conducive to relaxing and enjoying a cut. I recommend going here for your next cut. read more

I only gave this place 2 stars for 2 reasons: 1. It's a cheap haircut (for guys at least) especially if you have coupons. 2. Amy the manager (I think that's her name was awesome) gave me one of the best haircuts. It was perfect if I should describe it. Other times I had my haircut here it was terrible. In fact the last time I had to wear a hat most of the time or put on a lot of gel to cover my HORRIBLE haircut. My hair was not what I told the "stylist", not the correct length, uneven, or could even get a better haircut from my wife and she doesn't even know how to use a razor or cut hair. Yes that's how bad my experiences were at this place. read more

I am very picky with who does my hair because some places don't know how to cut thick long straight hair. So.. I usually end up with bad hair cuts and a beanie over my head for a few weeks. Haha! I just started coming here last September after my hairstylist lost her place a few months beforehand. I was introduced by a friend since he offered to pay for my haircut. So why not? It worked out. I became a loyal regular customer. There's probably two ladies in there that I feel very comfortable with giving me a haircut. Can't remember their names because I only see them once or twice every month and their shifts are different. But when I do find out, I will give my kudos to them. It's Corena and a lady with red hair and wears glasses. ------------------------------------ Long story short: I ended up liking this place a lot. I only go there whenever one of the two hairstylists are there. (There's 6-8 of them I think). Why 4 stars? I had my haircut messed up twice. But that's not too bad out of the 12 visits I've had so far. I just got a haircut recently with one of favorite stylist Corena. Worked out great since we seem to be in the same page on most visits. She took the time and effort to get every detail to match my style. I really do like all the staff members here. They're very talkative and friendly. They make you feel welcomed from my observation. You can go online to make an appointment. Open til 9PM (which is a bonus). They really know their stuff like what products to add to your specific hair. They're willing to fix your hair if you're not satisfied. Coupons come and go but, Hot Damn, it helps cut the price to buy some gel. Oh, after haircuts, they offer to style your hair and try some product for free. Good stuff. I'd recommend showing them a picture to get the style you want. A good tip is pick 3 different hairstyles from: One Long, Medium, and Short. Start from this order for your hairstyle and slowly work your way down. 1/3 should get it done. Anyways..! This is just my experience. I'm not sure how women like it here but for guys, I think it's worth giving a shot at least once and remember: They have a pretty big staff. Try them all. Cheers. read more

Not sure if anything can be done by management but I went in today for haircut. I asked for 2 inches all the way around. idk what the hairstylist name was she had short blondish hair. she cut the back of my hair shorter. It looks horrible. So I have a small section in both of thr front sides of my head long and the back is shorter. read more

Terrible just terrible ..my hair cut looked nothing like what I asked for .The "stylist" finished in 5 minutes,I didn't tell her to keep going cuz it was obvious she didn't know what she was doing.Definitely not coming back and recommend others to go elsewhere. read more

Got my haircut by Holly Hill last night.. both she & Tiffany the nice Manager were working. Holly did a nice job doing a basic cut of trimming up my ends. as well as doing longer layers. Interesting to note that Holly has been through cosmetology advanced training at "Toni & Guy".. and yet has rightly chosen to work for Great Clips for a number of years now. The salon is clean.. plenty of parking outside the door .. the people are friendly.. and professional. If you want more attention done on your hair you will obviously need to pay-more-for-that at any salon. I came in just to get my hair trimmed up everywhere. I did not get my hair washed-- but just wanted to go in-and-out quickly... (like fast food ) and for a Basic Cut ($15) this is indeed a great place to go. Just don't forget to tip these people well.. ! IMHO-- I believe we should not take our local Great Clips for granted.. most all are wonderful hardworking people who have good days and not-so-good-days like the rest of us-- but I appreciate all these hardworking people.. as I once worked for Great Clips MANY years ago and know how hard I worked (at that time) to be Friendly and Professional-- yet doing it too in a very timely fashion. At the time when I was there I found that management has a great haircutting training system... especially for new stylists.. ie 10 steps for doing various types of haircuts... so it's nice to know that those cutting your hair have a system in place. I highly recommend this Great Clips..!! read more

I've been comming here for a while now and I always have a great experience. Gaby and Aimee always help me out with my hairstyles. They don't try to nickle and dime you by selling you products that you don't need. Once in a while they also offer 7$ hair cuts for promotions! You can't go wrong with that! read more

I enjoyed getting a haircut by my usual barber and how friendly everyone is under the circumstances. I also enjoyed how clean and safe it is inside. read more

Not good for women. A trim with layers is a tough one, I guess. Sure, its cheap but you get what you pay for. Never coming back. I need someone to fix this mess of a haircut. read more

Fantastic cuts here! Vu, Tiffany, Anastasia and Anna are awesome. My son goes to Vu who always does a great job.

They always do a great job on my hair. I never have to wait too long either. I've been coming here and other great clips for over ten years. Prices are reasonable and they always give great customer service. read more

I went in to get a trim just to even out and the lady with the long hair that works there just started chopping away and left the back way to long now it looks like I have a mullet I'm so mad... read more

The worse hair cut ever! by Alexa. 3 min hair cut I had to take my child somewhere else. And told me we're no barbers here. First time and last. read more

I needed a quick trim before heading back to school in Santa Barbara after winter break, so my dad took me to this Great Clips location after a good experience my younger brother had previously. I'm trying to grow my hair out so all I needed was a trim, but my bangs are baby bangs cut straight across so I'm a bit anal about them. I was helped by Chelsea, and she did an excellent job! Not only did she get rid of all of my dead ends without losing any length, but my bangs came out perfect. I was very impressed, as well, because she used the edge of her comb to ensure my bangs were totally straight, something I had never seen a hairstylist do before! Chelsea was so friendly and a very talented hairstylist, an explanation in itself for why I would not hesitate to let her do my hair again! read more

Maybe they are good with women haircuts but not for a guy . The man who cut my hair could not do a fade . He tried to fix it and made it worse . It was uneven and there was no fade( you could see the uneven line) My gf said it looked like a toddler gave me a haircut . Worse haircut I've had . I needed to wear a hat for a week. My buddies wanted to go a bar and no hats were allowed . No way I was gonna take off my hat in public . I ended up going to another barber so they can fix it while my buddies were at the bar ... Even the new barber laughed at my "fade" read more

I have to say Alexa gave me an excellent haircut! I had just received a horrible haircut somewhere else and I was super self conscious about it. But after she worked on it. It looks great and I'm soooo happy. The price was right and I felt like I got such a good deal. She was super nice to me and the place was clean.im defiantly coming back here again :) read more

It was our first time at Great Clips. They took down some data on how our hair was cut so that when we came back and another barber was around they would know what was done previously. I had my haircut today by Alicia and my son had his haircut by Kelly. Five Star to them Both. Will definitely be back. read more

This is a new location, so it is well maintained and has educated staff. My boyfriend and I got our hair cut by Kelly. He ensured a great cut to my boyfriend and promised to not cut off too much of my hair (after having someone cut off 3 inches at another place and calling it a trim, i was iffy). Anyways, we will be coming back, but will be requesting Kelly. read more

I've been to this great clips before with no issue. Today, I took my kids for haircuts and they had different stylists. For my 8 year old, I showed her a picture of how I wanted his hair to look like. I told her to make a it a bit shorter than the picture. I never once said I wanted his hair buzzed. That's what she did. It was buzzed all over and the pattern looked like a mohawk. I told the stylist about my dissatisfaction and instead of apologizing or asking how she could make it better, she told me "that's how you wanted it" and took on a defensive tone. I then went to the stylist of my five year old and asked her if she could fix it somehow. She asked how I wanted it and while I was talking to her, the blue haired lady comes by to again repeat that that's how I asked for it. I told her I wasnt speaking to her, I was speaking to the other lady. The dark haired stylist, I didnt get her name, then asked the manager who asked the assistant manager to do it. All three were very helpful and offered to not charge but that's not what I was looking for. I paid for both cuts. I've been in the customer service industry a long time and as much as I wanted to snap back at a customer or give a sassy response, I bit my tongue and tried to remedy the situation. That's what the blue haired lady should have done. Anyway, thanks to the other three ladies for being so nice about it all. I appreciate it read more

I had a great haircut and very good service. Such a good value and I was delighted to have a great conversation with my haircutter---Gloria--a superb person--I found her to be so engaging and took great care. I don't live in Southern California but on my next visit plan to visit again. I had a fab haircut and was delighted! read more

I've gotten a haircut here a few times and have had a few different experiences. Some good and some bad, but today was probably the best. Lori is probably the best stylist they have and great to talk to while she's cutting your hair. Ask for her if she's there. Will do a great job and you'll have a great conversation. read more

No fuss haircut for the kids! They are walk in only and we did have to wait about 25 minutes...the place was busy but with only 2 stylists they really moved things along. Staff were friendly and apologetic for the wait. Kids loved their new looks! read more

Great Hair Cut. Fast, Easy and preferred over the Bristol Location. Gaby is has been my to!