One star is generous. I have had nothing but problems with the APEX window brand. From day one (wrong windows came in after 80 days lead time), to fogging windows, windows losing their tension and slipping down, uneven sashes in the frames (gaps and light seen). Over 7 service calls, the service departments IS RESPONSIVE and the tech they send is friendly and good, but they are fighting an uphill battle trying to support a clearly flawed product. One or two small issues is always understandable but the array of issues, all different, is unacceptable. I have tried to elevate the documentation of my issues, to the parent company, there are over 20 pictures of the problems on file, I have written to the District Manager in Georgia, and I get no response in regarding compensation or resolution. Had I received any type of compensation or credit I would not have to go to the next level, which I hate to do, but after the incorrect ordering debacle, 7+ services calls, several window sashes already replaced, installation flaws and failures due to many aspects of the windows operation and performance, I am left with no choice. Finally, after reading the reviews, I was shocked to see how negative they all were and now I am just another dissatisfied customer. I am an architect and I specify windows and while these aren't high quality windows, I expected a much better product for $19,000+ and in my neighborhood specifically I have referred several customers and I do not look forward to the expected backlash and damage to my reputation as a design and construction expert. read more

The various reviews I read are consistent with my experience with this company. I had a 3-season room installed about 20 months ago. Just coming to the end of my second winter. I live in NH so we get snow. This room CANNOT handle snow load although they state it can. I need to shovel the roof or it starts to settle and the doors no longer close tight. Similar to other reviews, the service crews are responsive and professional, but they can't fix an inherent flaw in the design and construction of the room. They have added supports under the deck, at their expense, but still have the same problem. Other than replacing the roof with a structure that can handle the snow load, I don't believe there is a solution. As someone else reported, I would take compensation at this point to walk away, but they won't consider this. So, I will have them continue to come out every year, multiple times a year at their great expense and my annoyance to poke at the room, but never provide a solution. I have tried to escalate to someone who might actually understand the issue such as a structural engineer, but cannot get access to anyone but customer service. Lost cause at this point but I'll keep trying. read more

Great Day Improvements - Gap allows snow into the room. - Patio Coverings Near Me - Lake Park, North Carolina

This business has essentially abandoned the job site for over 6 months while fraudulently drafting funds from my account ad if they completed the project. I have had to submit photos to the project lead several times to prove that the project has not been complete and quality issues not addressed. They might perform better for others but my experience is that they do not meet expectations for quality or communication. read more

So disappointed in this company. We have leaks from the get go. I had to call many times to get a response. It took several weeks for them to come back out to fix the leaks. However the worker left saying not to check for leaks for a few days because he used cement in one area. A few days later we checked for leaks and we still have leaks. Also, two of our screens were creased. There is no product management checking before sending out or the guys that build it are not careful. They fixed the screens except one of them that opens the door was loose at the bottom and now it needs to be repaired. The salesman did a great job selling their product and manufacturing, however the product and manufacturing needs to be fixed. The workmanship and quality is undesirable. I hope they follow through with fixing the leaks, the warped frame and the screen. If so I will update this post. read more

They don't deserve 1 star: DO NOT USE: They have coupons that hook you in. A big company that doesn't guarantee their work. They should lose their license to do business in the State of Florida. They use subcontractors who don't know what they are doing - seriously, the guy came to my door and said he was told to show up & didn't know what to do. I walked him to the lanai & asked him what he thought he should do. It was a two sided screen lanai with a frame, new screens on top & a 36 in metal sheet on bottom. The metal was scratched and the screen was left frayed out of the corners, not done right. The install manager came by weeks later after many phone calls, email requests for response and complaints. He reviewed it & said someone would come to fix it. No one ever showed up. Thousands of $ to spend for inferior work. Here's hoping I never need warranty work. Unfortunately after I signed the contract, there wasn't a way to get out of it or not pay the full amount due to dissatisfaction. I had to sign an agreement for automatic payments for each stage of "work". read more

Horrible (virtually none) communication from project manager. 4 month delayed completion - no urgency or follow-up whatsoever. Shotty craftsmanship/workmanship and unwillingness to remedy. Job site left dirty. The shame is they have good products but their customer service and business model is terrible. Do yourself a HUGE favor and go someplace else. read more

won against them in ROC court they are still trying to steal our $ after destroying our home. champion windows is part of them. run as fast as you can from them! they will steal your money and destroy your home.they have numerous bbb complaints and Roc complaints. they say they don't care even McDonald's gets complaints! McDonald's doesn't leave huge gaps and holes in your house! plus, that shows they don't care. read more

They promise a timely delivery and 6months it still not delivered but they took 4500.00 dollars to start 5 months ago and nothing has been done. read more

THEY DON'T DESERVE 1 STAR: DO NOT USE : Beware of this license number : CRC 1333169. Great Day Improvements LLC DBA PATIO ENCLOSURES & HARTSHORN CONTRACTING and do not use GREEN SKY LOAN CO. There locations are Tampa to Fort Myers I believe. Right now, I'm trying to get them to come here for some warranty work. No answer on the phones, the VOICE MESSAGE excuse is the hurricanes even though they have office personal. I have a screen that needs to be replaced under the warranty and the super gutter which leaks from day one they never fixed. I'm guessing they are trying to install and mislead people that are desperate to get there enclosures fixed right away. Don't hire them, pay an extra $6000 if you have too and get the job done right as you would expect a professional company to do it. Beware of this License number which was on the permit. CRC 1333169. Great Day, poor installs and try to cheat. Green Sky loan is a poor finance company and are conspirators with Great Day I was taken ! Green Sky Loan Co. are Legal Loan Sharks with their false advertisement of interest free for 18 months which I am having problems with now. I have to pay $453/month which is not in my budget and there is only $1475 left to pay and the loan is suppose to be interest free until March 2025. Ken the sales person said they would only be charging about $250/month which was a lie. You need to record Sales People these days. DO NOT SIGN ANY CONTRACTS WITH GREAT DAY DBA PATIO ENCLOSURES OR GREEN SKY UNLESS YOU HAVE A LAWYER LOOK AT IT. THIS IS A REPEAT COMPLAINT BELOW WHICH I WILL KEEP REPEATING SO NO OTHER PERSON CAN BE CHEATED LIKE I HAVE. Had my pool enclosure done and this is a repeat complaint which I will keep posting, waited for months and very poor communications with management. Horrible job and didn't pass inspection first time and they tried to hide a broken bolt which I pointed out to the inspector. I would have never found that bolt but because they left a mess I had to sweep up the metal filings, powder cement from drilling and the cap just fell off the bolt while sweeping. The inspector said it's poor workmanship, but he said they have fixed the areas he wrote them up for and he couldn't do anything about the crooked trusses, or anything out of level or square. I called to get a Manager here and finally after 2 weeks they came. I pointed everything out on this terrible job as to what was crooked, out of square or not level along with some screen material that holes in it or stretches. I asked the Mgr. Moe " I said would you put this in your home ? His answer was: " That's not the point " You signed a contract !! he said. Yes I did sign one based on what was in a brochure the salesman Ken who showed me and lied to me. I had it checked out by a professional pool enclosure installer, he said very extremely poor work. I asked if they could make corrections, he said they would tear it down and start over. I did get a 0% Loan from PATIO ENCLOSURES through a company they use. it was for 18 months, that's a TRAP TOO, because they can draw out all the money before the inspection. I tried stopping payment toward the end when I seen this butcher job, but they were still able to draw out money. Anyone care to see this horrible install, you are welcome to see the butcher work they did. I am going to try and correct this horrible install as I save up for some material and do the corrections myself after the one year warranty is up. Send a message if you are thinking of using this company. This is the worse ever install of a pool enclosure I have ever seen. Big waste of money !!! read more

worked with them on a quote for a patio enclosure and they sent a pushy salesman to my home that came in with a quote at more than $100,000 over the other 4 quotes i received from other vendors. the salesman tried to get me to sign multiple times by offering discounts if i signed that day, even though i continued to mention the plans would need to be reviewed by my husband. i reached out to the company afterwards as i was blown away by how much higher their quote was than the other contractors i spoke with and never heard back from them. they are scamming people who don't know any better via high pressure sales tactics. stay away. read more

Poor quality sun room - it was not aligned with our patio stones so we are having to re do the rocks leading to the door. The door also locks automatically when closing it randomly, leaving me to be locked out of my house without a phone or anyway to get back inside. The door frame is misaligned. Go somewhere else for your sun room. read more

Worst company we ever dealt with - we signed a contract for a sun room in November of 2021 but was not completed until July of 2022. We had numerous issues during all phases of this project. Work crews using our back yard for their personal ash tray. Crews showing up for a couple of hours and not seen again for days and sometimes weeks. We had to constantly reach out to GDI to get a time frame on crew return. Poor quality workmanship / short cuts that took repeated returns to correct the issues. House damage that had to be repaired. I, the customer, had to develop the project punch list! We, the customer, had to coordinate directly with the subcontractor and the county (building permit) since GDI stated it would take even longer if we relied on them! Packing material and project debris was left in our yard for weeks. Poor to no cleanup that required us to spend hours picking up after the crews left. In fact, we got a flat tire due to the literally hundreds of large nails left all over our driveway and also all over backyard where dog could be hurt. Supervisors / Project managers repeatedly made promises that were not kept. Emails and letters that went unanswered. As a project manager myself I understand that there are elements out of their control, like delivery of materials but after a while answers to our questions just became rehearsed excuses. Plus, overall, the job was haphazard. My last conversation with a "manager" was apology after apology and then he asked how much we still owed and stated that he would see about reducing the amount due to the issues we experienced and would be back in touch. We never heard from him nor did we receive any feedback from a letter we sent to Corp HQ. Months later we received an email - our ONLY communication - threatening liens if we didn't pay our balance. We made the mistake of doing business with GDI, please don't make the same mistake. Of note, the electrician(s) were extremely polite and very professional. They kept us constantly updated on their work - even after work hours. GDI could learn from them, but there is no indication they have any desire to improve service to their customers. read more