Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely love this hotel. Amazing location. Beautiful lobby with several areas to sit. Helpful,…read morefriendly staff. Our room was perfect. Comfy bed & sitting area. The thermostat was nice & the temp was easy to regulate. The bathroom was spacious & had great lighting. The shower was amazing. Great pool & gym too. We ate breakfast at hotel restaurant every day too. I will stay here again.

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.

So found this great little bar in the Hotel AKA lobby. Clean. Great selection of liquor and good…read moreselection of beer. Zach was an excellent bartender. He took care of us. We will visit there again for sure.

I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

We arrived in Boston to celebrate my wife's birthday, and from the moment we saw the hotel's…read morestunning façade and impressive entrance, we knew we were somewhere special. The location is absolutely perfect, and we were greeted immediately by warm, friendly doormen. The lobby was beautiful, especially with the holiday decorations--it felt elegant yet welcoming and homey. When checking into a five-star hotel, you expect to feel special right away, and initially we missed that feeling. However, once we raised our concern, everything changed completely. Isabelle, the manager, was unbelievably accommodating, polite, and genuinely apologetic. When hotel manager Keith returned on Monday, he personally met with us and was just as helpful and cordial. It was clear he went out of his way to ensure the rest of our stay was memorable, and from that point on, it truly was. The rooms are absolutely beautiful--do yourself a favor and book a harbor-view room. The views are spectacular. If you can upgrade to a suite, you won't regret it. Everything was spotless, well maintained, and equipped with modern, up-to-date technology. No maintenance issues at all. Special shout-outs are well deserved. Gladys, who delivered room service most of the times we ordered, was an absolute delight. Seeing a familiar, smiling face made the experience even better. Ruth did an immaculate job with turndown service--attention to detail was flawless. And finally, a younger gentleman at the concierge truly saved the day by somehow finding birthday candles on short notice so we could celebrate with Italian pastries for my wife. I never caught his name, but I hope he's recognized for going above and beyond. Despite a small hiccup at check-in, the service recovery and overall experience were outstanding. This hotel knows how to make guests feel valued, and we wouldn't hesitate to return.

Meeting friends for holiday market over the weekend and stayed at this location. Excellent…read morelocation for waterfront access and to get out and about in Boston. Valet only parking, very professional and rooms are not too bad for the price. Stayed on the 14th floor with gorgeous view of the harbor. Great service with amenities to enjoy from robes to slippers while relaxing from your days festivities.

There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's…read morea beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again.

This hotel fails in a simple way that its sister properties in New York, London etc. do not…read more This property rations their air conditioning. It's a technique common in 2/3 star hotels with centralized HVAC: the system shuts down during "sleep" hours. The room will not get cold and there's no point in protest or calling the engineer. It 's a cost-saving gimmick. Makes for a miserable sleep. Every. Time. Staff is very good. Energy is meh. Location is great. The food is mediocre. Rooms beautiful. But the deal breaker to me is the climate.

Stayed here over Memorial Day weekend as it was one of the few somewhat affordable hotels available…read morein Back Bay/downtown area. We arrived in the morning, and our room wasn't ready but we were able to store our bags in the luggage room. We were in a two queen bedroom, which came included TV, coffee maker, mini fridge, safe, and cupboards/cabinets. Pros: - Well maintained: Our room was cleaned everyday - Location: Biggest plus in my opinion. Right by Newbury Street and Boston Common, with a tram stop directly across the street. - Filling breakfast (although expensive) Cons: - Small rooms (especially for the price point) - No smart TVs: I was disappointed that the rooms were not equipped with smart TVs considering this is supposed to be a modern hotel - Breakfast service: We would usually wait 15-20 minutes to be seated. Service was inconsistent - our server on the first two days was awesome, but the server on our last day completely forgot about us and another waiter had to remind her to take our order. Just keep in mind to allocate some time for hotel breakfast here as it's very busy - Limited vegetarian breakfast options Boston hotels are generally overpriced, but if you are optimizing location over amenities for a short stay, then Hilton Boston Park Plaza is a solid option.

I had a very disappointing stay at Hilton Boston Park Plaza. The room was extremely outdated,…read moresmall, and not clean, which was surprising given the price point. It definitely did not meet the standards of a 4-star hotel. Don't be fooled by the website photos showing large, spacious bathrooms--the reality is very different. Service was also lacking--there was no one at the entrance to assist with unloading luggage, which made arrival inconvenient and unwelcoming. I've visited Boston many times and stayed at various hotels, and this was by far the worst experience I've had. Honestly, this felt more like a one-star hotel and was even worse than some budget inns I've stayed at. Due to this experience, I will be moving to another hotel tomorrow. Overall, it was not worth the price at all, and I would not recommend staying here.

Beautiful hotel and attentive, personalized serviced. Room was comfortable and well designed. Food…read morewas very good, and there are many nearby dining options as well. The location can't be beat.

Not raffles quality more sud then martini returned it and brought me another no comment or…read moreQuestion s or apology and attitude almost afraid to drink.

GREAT location! Our room was very nice and service was great. It has a small footprint and,…read moretherefore, some common areas felt rather cramped. Would I stay here again if I find myself in Boston? ABSOLUTELY! Easy walk to most points of interest. Recommended!

Fantastic service! Lovely rooms. Great breakfast. Excellent location near Faneuil Hall and TD…read moreGarden. Lots of places to see within walking distance. My room was clean and comfortable. I felt safe. What more can I say? I would definitely stay here again next time I am in town.