Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely wonderful stay. The entire property was exceptionally clean and all the staff were very…read morefriendly and accommodating. Definitely recommend chatting up with Gil the bartender...he was thoroughly pleasant and a joy to converse with. Breakfast buffet was high quality and delicious. Highly recommend!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.

Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

What an entertaining day at Encore! Spending all day playing whatever slot machines I wanted and…read moreenjoying the different choices to play was so enjoyable! It was not crowded and the staff so helpful!! The place is so pristine that you would be hard pressed to find anything out of place! The Restrooms were so impressively spotless! The day was magical and fun !

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

This incredible majestic Hotel right on the Historic Boston Harbor overlooking looking huge Yachts…read moreand Ships and Sightseeing Cruises on the Harbor! A beautiful boardwalk in the back with a great restaurant to enjoy whatever your food choice is! Nicely designed with Flower planters and several tables! Minutes from Quincy Market or Italian North End! Go check it out to Dine or Stay!

This hotel is perfect! You are treated with white glove service as soon as you step in. Hotel is…read morebeautiful and the views of the water are stunning. All staff are extremely friendly. Bed is extremely comfortable. Bathroom is relaxing with robes and slippers in the room. They provide canned water in the room and at the front counter. The bathroom includes a little extra than normal hotels. For example: dental kit, nail file, hair tie, hand lotion, stain remover, etc. The bar on site is very enjoyable as well. Great drinks and a relaxing vibe. They provide nuts and chips with your drink for the table to share. The hotel is walking distance to the north end of Boston. Bring your walking shoes! Overall, enjoyable experience!

There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's…read morea beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again.

Willie D is the best doorman in the city-great job, and well done. He is so professional, charming,…read moreand just gets the work done in a timely manner with ease and grace. Jean

We stayed at the Hilton Boston Park Plaza in late July 2026, and overall had a great experience. My…read morehusband uses a wheelchair and requires accessible accommodations, and this hotel met most of our needs. The main entrance, lobby, restaurant, and common areas were all wheelchair accessible and easy to navigate. Our guest room was a bit small, and some of the furniture made it somewhat challenging for my husband to maneuver his power wheelchair, but it was still manageable. One suggestion I would make for the accessible rooms is to replace the carpet with hard flooring. We use a Hoyer lift for transfers, and while the bed height was excellent for transfers and there was plenty of clearance underneath for the lift, the carpet made it much more difficult to move the lift smoothly. I imagine this could be even more challenging for someone using a manual wheelchair. Despite those minor challenges, we really enjoyed our stay. The staff was welcoming, the hotel was comfortable, and the location was fantastic--within easy reach of many of Boston's top attractions. We would definitely stay here again on a future trip to Boston.

For the price we paid, the room was a bit underwhelming…read more It was pretty small with no counter space. Trying to get ready to go somewhere in the bathroom was a pain because there was nowhere to put any items. The shower needed some serious work too. Being in the downtown area, we understood that there would be a lot of noise but our room was a few floors above the valet area and there were just constant car horns of locking vehicles all through the night. It was very frustrating, there should be another garage that the cars get taken to or a silent locking of cars if possible through the door handle button. The hotel bar was very nice. Overpriced but still really cool with a wide selection of top shelf liquor.

I'm awarding this hotel 5 stars in recognition of the beauty of the property, its outstanding…read moredining venues, and the many things it already does exceptionally well. Located in a prime Back Bay location that's perfect for exploring Boston, the hotel has quickly become the city's "it" luxury property. While I believe it still has some work to do refining its service to meet the extraordinarily high standards associated with the Raffles name, I'm confident that will come with time as the frenzy surrounding this relatively new hotel settles down and the staff gains additional experience. The rooms are beautifully appointed and exactly what you would expect from a hotel in this category. The bedding is excellent, the views from the higher floors are terrific, and I especially appreciated the Saratoga water provided in the rooms... a personal favorite. The hotel's restaurant venues have become destinations in their own right and are understandably very popular. During my stay I enjoyed both Long Bar and Blind Duck (see my separate reviews). Unfortunately, I missed our family's dinner at La Padrona on this trip, they loved it. Given Chef Jody Adams' involvement, that's hardly surprising... she has an impressive track record... still think my many great meals at her Rialto restaurant. Raffles Boston is already an impressive addition to the city's luxury hotel scene. As the service continues to evolve and mature, I believe it has the potential to become one of Boston's truly great hotels.

Every stay here has been perfect. The Long Bar is the perfect place for drinks and a light (or…read moreeven heavy) dinner. The rooms are beautiful. Large gym with lots of equipment. Everything that a business traveler could care about is here.

This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Great location but…read more.. 0/5 - dangerous motorized revolving doors 6/5 - staff friendliness (curious how they managed this) 2/5 - room hvac not sized correctly (high humidity) 2/5 - no bags in garbages? 2/5 - toilets at wrong (too high) a height 2/5 - usb chargers barely worked - good thing I brought my own but even then the plugs were a bit loose/dicey... 2/5 - beds were a bit weird - not standard modern hybrid beds seemingly...? At least you get a $15 "credit" to spend there each day in exchange for spending ~25x for the room...