This was a nice stay in sevierville away from the crowd of gatlinburg…read more First check in was super quick and there were no issues. As we were walking through the halls we were greeted friendly by stay so this hotel definitely has hospitality down from our experience. The rooms were large and clean and beds were super comfy. There's no confusing light switches they some hotels tend to have. I didn't ever find a safe in the room but you have drawers to store clothes in the living room and an armoire to hang things if you so choose. The hotel breakfast was great they had oatmeal, 3 cereal choices including fruit Loops, okios yogurt, muffins, eggs, biscuits, sausage, pancakes and more. Overall a solid breakfast station and it was clean. We enjoyed our stay very well and the view from this location gives a nice view overlooking the gatlinburg mountains.

We were only here for one night, but they had the most friendly and helpful staff. The room was…read moreclean, and breakfast the next morning was good. I don't know if I will be in that area again, but I would definitely stay there again.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

In my personal opinion this continues to be an amazing hotel. Very clean and modern rooms, good…read morelocation and friendly staff. The fire pits, lazy river and hot tubs are very relaxing.

This is a clean, well-run hotel close to the Island and many other Pigeon Forge attractions…read more We tried to check in early, but there were not rooms available. I was offered a different room, but then the head housekeeper said my room would be available in 10 minutes. Yay for communication! We had a king room. There was a light-blocking curtain that pulled between the sitting area and the bed so that there was nominal privacy if someone was sleeping on the sofa bed, but as there was only one TV and no actual door dividing the sleeping areas, you couldn't really watch TV after the kids go to bed without disturbing them. The room had a microwave, dishwasher, mid-sized refrigerator, and kitchen sink. It was convenient to be able to keep drinks in the fridge or have the option to reheat leftovers. The bathroom was recently renovated, but the water pressure in the shower was unusually poor. One of the nicest features of the hotel is the outdoor pool that has a decent slide and also some water features for the kids. As the hotel is on a hill, adults can appreciate the views of the surrounding mountains while watching over their splashing kids. There's also an indoor poor, but it's a standard pool, no cool features. There's a free breakfast included with the room. It's pretty basic, usually DIY waffles, toast, cereal, yogurt and a single egg and meat offering. The orange juice was awful. Only apples for fruit. However, it was convenient and free, so I can't complain too much. My only gripe is that housekeeping isn't daily/automatic. They'll clean your room if you have a longer stay, or if you call and ask them to come and clean. I guess the days of daily maid service are done for this class of hotel. We were there only 2 nights, so I suppose it wasn't a huge deal, but I might look to a fancier hotel in the future because I really do like having my bed made up and towels tidied when I'm on vacation.

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Excellent in every way! It is always clean and festive, we love Christmas and that's what this…read moreplace is all about.

If you love Christmas this is the place to stay! Well kept hotel and the staff are very friendly…read more The decor is beautiful and the pool is idyllic. Free breakfast, daily Santa meet and greets, Santa in concert a few nights a week and a beautiful pool, so much to enjoy and the holiday spirit is contagious.

Our experience at Wilderness at the Smokies was unfortunately disappointing due to ongoing room…read moreissues. The water park facilities themselves were great, we got a Cabana for the day , the service was great the food was average but consistently served hot and reasonably priced 5/5 stars. Had it not been for the room problems, this easily would have been a 5-star visit. The rooms, however, were lackluster at best. The beds were comfy, pillows were thin and horrible, but I bring my own pillows for a reason We were initially placed in a room with a leaking refrigerator that gave off a strong sour milk odor. Staff was called and came up with the bright idea of applying disinfectant and assured us the room "should be good," but the smell now became" lavender flavored sour milk" and never improved. After nearly 20 hours we were finally moved to the room across the hall. While the second room was somewhat better, we were still greeted by that same sour mold smell every time we stepped into the hallway. Eventually, day 3 we requested yet another room. Three rooms in three days is simply too much moving for anyone trying to enjoy a vacation. They should have never put anyone in the initial room to begin with. Because of this and the repeated room issues and the disruption to my vacation they caused, I have to give this stay 0 stars for accommodations, despite the otherwise enjoyable facilities and dining experience. Overall 3 star visit.

I'm extremely disappointed, we arrived at 12 noon, I wanted to pay extra to have an early check in…read morebut the receptionist said not able too but they will text me if the room is ready early, fine my family and I went out for lunch and then to the water park waiting till 4pm When the clock hit 4pm I was checking in We are celebrating our son's birthday so when I booked online I paid for the birthday banner at the door, first they gave us room 23000, we are the kids to stayed at the lobby cause it was a surprise for our son We got to the room and no banner to be found and smelled so bad, the entire room smell of cigarette My husband and I went to the lobby and spoke to Dorothy Bentley the supervisor and told her about the smell and no birthday banner yes she gave us another room but no banner at the door, she put it herself few minutes after we were in already We went to the indoor water park and the arcade, around 7:30pm came back to take a shower and to go out to dinner, let's mention I still haven't inspect the room and I when I first did inspect the beds cause I do spray Lysol and clean the bathroom with Clorox, my husband and I found hair all over inside the sheets, outside and pillows then we lifted all the sheets and found more disgusting hair and body fluids I immediately called but I felt they didn't care so I took a video and won't post here cause I course out or maybe I will, excuse my language but I was furious, I went downstairs to talk to the manager and Dorothy was the only one there, she is the supervisor, told her what I found, told her is not acceptable but she rushed to se I'm sending housekeeping without an I'm sorry, I apologize for the inconvenience, so look at my pics and video and try to understand I'm a mother of three and my family's health is my priority and yes I will contact management, corporate oh whoever I need to speak too to get this rectified. I hate doing this but thanks to their dirty workers and lazy inspectors they are getting this review

I was in Pigeon Forge for the first time to run in the inaugural Run Dollywood Half Marathon…read more Staying here in nearby Sevierville was nice. The location of the resort was super convenient with a lot of restaurant options just a short drive away. My small little suite had a kitchenette. If I wanted to do a little cooking, there was a Walmart just down the street. The layout of my unit was a bit oddly shaped. It barely had enough room for all of the furniture. Overall, I had a nice restful stay and got to visit Dollywood. However, now the least fun part about staying here was the dreaded owner update. I absolutely cannot stand this part about my ownership. They continue to have their concierge at all properties say anything and everything just to get you to attend one. If their goal was to piss off all of their owners, they are doing a great job. They really need to rethink their strategy!

Staff was friendly, check-in easy, parking was plentiful and room was easy to find. Our room was…read morenice, plenty of space and overall we'll maintained and clean. Everything worked and the ice maker made ice fast (surprised me)- LOL. Our bed was super comfortable and it was quiet at night. Disclaimer - We were here in February so not crowded. Great location to the National Park and restaurants. Decent gym (3 treadmills. Weights) Pool & Hottub (heated) was very nice & I had to myself (Feb) views were nice. Construction area in back of our building (no activity) Overall a very good visit to the area, comfortable, clean and friendly staff.

This place is very relaxing to stay in. We are not packed in like most RV places we have stayed…read morein. Two pools, one climate controlled for big kids and a small lazy river for the smaller ones. Also a variety of pull through or back in spots are available. Well thought out lay out with all spots on concrete slabs. Also two dog parks for those of us who have fur buddies. A gym and a small arcade. If you stay here I am sure you will enjoy a quiet restful stay, we have the last two stays!!

Do not stay here in the winter!!!…read more We stayed at The Ridge Outdoor RV Resort and unfortunately, for the price, this was a huge disappointment. I'll start with the only positive: the pads are nice and level, and our fifth wheel parked easily. That's about where the positives end. What they don't tell you when you book--and pay well over $100 per night--is that the hot tub closes every single day at 6:00 PM during the winter. There are no signs anywhere stating this. We showed up night after night thinking something was wrong before finally asking, only to be told, "Oh yeah, it closes at 6 in the winter." That makes absolutely no sense. Most adults use a hot tub at night, after a full day of activities--especially when visiting the mountains. If I wanted to sit in a hot tub during the day, I wouldn't have traveled to Sevierville/Pigeon Forge in the first place. This felt like false advertising, as we always choose campgrounds specifically because they have a hot tub--and we were unable to enjoy it when it actually matters. Next issue: the laundry facilities. We intentionally booked a site close to one of the two laundromats. Unfortunately, the card-only washers and dryers do not work. Staff is well aware of this and said it's been an ongoing issue, yet it hasn't been resolved. At one point, we were told another guest was charged $90 while machines repeatedly said "declined." There is one washer and one dryer that you can use--but they're double the price, and you'd have to wash everything together (colors, whites, towels, jeans--all in one load). Completely unacceptable. We also expected at least some activities in the clubhouse, especially for kids, as many resorts with large clubhouses offer. There were no activities at all. Bottom line: this resort charges premium pricing but offers very few conveniences. If I want no amenities and no nighttime hot tub, I can stay somewhere else for $50 a night. This stay felt like a complete waste of money. Needless to say, when we return to the Sevierville/Pigeon Forge area, we will not be staying at The Ridge again.