So in December I booked great wolf lodge. I got a very good deal and I was very excited you see as a single mom even a good deal at a place like great wolf lodge is a lot I held the room and paid half using my parents credit card and reimbursed them. the $147 and planned to pay cash for the other half and hold it with my debit card as I did four years ago and every other hotel I check into. Now granted I understand Covid changed a lot of things but I wasn't prepared for a no cash establishment I use cash I receive tips and use the cash for my fun money. I have looked very closely at the website and have not found a place where it says no cash on the payment page it asks what credit card. Which is always been for holding a room. On a very tight budget I have things planned out almost to the dime. Now much to my dismay as I pulled in and went to check in I was informed no cash. The debit card I was going to use. Didn't have the cash on it to cover the room. I was informed I could go to Walmart and put out a prepaid to spend money to book the room that I was informed that the card that was used to pay for half the room, which was already pulled, could not be used without the card holder, and at that time I was in tears yes, I had enough cash to put on the card to rent the room now, but not enough for food and such for the 2 days. No one would say anything other than I'm sorry I was in tears at this point and beyond the original employee I talked 3 others. No one even asked my name. I can't believe there isn't somehow they could help me From that point on I ran to Walmart or get fast food and bring back, not eating myself so there were meals. So inconvenient. I know it might be hard for a multi billion dollar corporation to understand that $150 or 147 may not be a lot to you but it was a huge part of a rare vacation I take with my kids. So a little compassion and help because I know there was something you could do. It would've been so much appreciated. As a 35 yr veteran of customer service I would say the customer service was sub par. read more

Let's first start off with my initial run around from corporate and the Bloomington location in regards to the Hero promotion. One said Great Wolf Lodge offers a discount for Hero; then the Bloomington location clerk said she'd never heard of such thing. I decided to try to book it as a walk in and requested they honored the discount as I oversee 7 assisted living facilities. The clerk, Laura, obliged kindly and apologized for the miscommunication. Then I got yelled at by a lifeguard telling me after I had already taken my one year old down slides over a handful of times. He stated he should be riding down the kiddie slides solo--he didn't look of age to parent any beings. The restaurant experience was unorganized. We had service from our initial server once, food was brought out within 20 minutes of ordering, as if it was just warmed up. Received the kids spaghetti and meatballs without the meatballs; then the meatballs seemed as if warmed up in a plastic to go container. Everything seemed microwaved. Was asked by another employee if there is anything further needed--no silverware or ketchup. Came back with silverware 5 mins later, never came back with ketchup. Once given the bill, she realized she never came back with ketchup and apologized. From other patrons, there were also mistakes. Although we checked in around 11am, we had been out of our room at the water park and exploring the place. Around 10pm after story time (which was awesome for the kids), my family proceeded to go upstairs to bathe and get into bed. Pulling the covers back, the sheets were soiled with urine! How can the top sheets be completely dry and the fitted sheet & mattress pad be soaked? As a nurse, this is so disturbing!! The place in general garbage every and overflowing, toilets a mess and carpet with spills and food throughout--just dirty. There is a lot of work that needs to be done to this place, with the amount of money spent, we expected more; we will never come back again! read more

We recently visited Great Wolf Lodge Water Park in Minnesota, and while we enjoyed our time overall, there were several issues that left us disappointed. The water park itself is fun and has a good variety of attractions, but the overall experience was marred by poor management and safety concerns. First, we were charged for parking despite not having a car with us. When we brought this up, no one seemed to know how to remove the charge from our bill, which was incredibly frustrating. Additionally, we were told to check in for our day pass at the gift shop, but when we got there, the staff had no information and sent us to wait in the main line. That line took over 20 minutes, making for a chaotic and unorganized start to our visit. The life guards, unfortunately, did a mediocre job enforcing safety rules. They were quick to blow their whistles repeatedly, but if the child didn't notice, they wouldn't take further action or get into the water to correct the issue. It felt like they were more concerned about staying dry than ensuring safety. Watching them ignore situations that could lead to injuries was concerning as a parent. Lastly, the large family raft ride desperately needs maintenance. The lift system that raises the rafts squeaks so loudly it's alarming. It doesn't inspire confidence in the safety of the ride. If you care about your family's safety, you may want to consider a different water park until these issues are addressed. Overall, this park has potential, but the lack of organization, questionable safety practices, and maintenance concerns make it hard to recommend wholeheartedly. We hope management takes steps to improve these areas for future guests. read more

Why would you charge $15.00 a towel? If this something that you do it should be VERY CLEAR on the reservation site! When you go to a waterpark like this you more then likely have small children. Now I am not sure if the owners or the people who made this decision do not or never had small children! I would of rather brought my own and not had to worry about this! my question is How do expect a family after swimming with kids who are hungry, tired but still want to play ask the parents to remember about some towels that you would only use to dry off after getting out of the water. The only good thing this towel is good for after the waterpark is to dry off your dog! You might want to just put a charge in a resort fee, so families who are on a vacation or just trying to have fun with their families DO NOT NEED TO WORRY ABOUT towels! Now everything else was perfect! Front desk 100%. So whoever is responsible for that excellent job! I want back my $45.00 because I do not have your towels! You have them and they are somewhere accounted for!!!!!! read more

overall less than 1 Star. Staff hit & miss with friendliness First glance of main space and waterpark- exactly same as it was when it was Waterpark of America Floors filthy - the amount of extra holiday traffic should've encouraged more cleaning staff on site to upkeep main space. Our room was standard room and we got stuck with handicap space which is fine- but appears never to have been remodeled or updated! Sticker shock on hotel rate given such subpar standards being met. Food mediocre Bedsheets could probably be paper with as much bleach/starch or cheap poly brand. Bring your sanitizing wipes for every surface!! We wouldn't normally come to MPLs for waterpark but this was a last minute trip- had to drag kids with so figured what the heck... bad decision Money better spent elsewhere! So disappointed in this brand. NOT the same as Dells or elsewhere for this chain. There is PLENTY to do in the area and city- don't waste your time thinking this is all under one roof! Stick with a place with a basic pool IF a pool is a Must! read more

The first 24 hours of our stay were great. Then a man with prominent swastika and SS insignia tattoos entered the zero depth kids area, and security said that Great Wolf policy allowed swastikas in public areas. I will NEVER return here again. I have never heard of a FAMILY waterpark where a swastika is allowed. I am mad, disappointed, and honestly shocked. Spreading the word that this is not a safe place for any of my Jewish or PoC friends, nor for children with any sort of disabilities, since GWL prioritizes the comfort of a Neo Nazi guest over the safety of the very people the Nazis murdered by the million. read more

Exceptional Service at Great Wolf Lodge During our visit to Great Wolf Lodge, we encountered a long line at check-in. Since we had already purchased day passes online, I approached an employee named Logan for assistance. Logan was incredibly helpful, ensuring we didn't have to wait in the line meant for room check-ins. He promptly got us our wristbands, allowing us to jump straight into enjoying our family time. Logan's attention to detail and willingness to go the extra mile made our experience even better. Thanks to him, we were able to join the rest of our family without delay. Thank you, Logan! read more

Our granddaughter's second birthday celebration took place at this Great Wolf Lodge location, marking our first visit. The children's play area and lazy river enabled us to bond with her, creating memorable moments. Despite this, our overall experience was average, and in light of our previous stays at three other Great Wolf Lodge locations in Wisconsin and Ohio, we are uncertain about revisiting. The rooms were compact, and the waterpark failed to impress. The $20 additional fee for parking and the room cost was disappointing. If you can, we recommend staying at another Great Wolf Lodge location. read more

This is the ideal hotel/water park for families. The water park is extremely clean and have things to entertain kids of all ages. Customer service is exceptional with every staff doing their best to make this an memorable experience for kids and grown up alike. The on-site restaurant has great food at a reasonable price. The rooms can accommodate families with bunk beds and pull out sofa. We had plenty of space for our family of five. The general manager really cares about her customers' experience. We really enjoyed our stay. read more

Very pricey ... a bit like Disney without the magic. They basically took over the water park that used to be an okay experience by itself, and added "premium" hotel and myriad useless stores to lure the kids into additional spending instincts. Apparently they even hired one of the best pricing firms in the world (at our ultimate expense) to advise on how to milk more from having captive guests with kids' innocent desire to enjoy water. I would like the water park back without the frills. read more

I would just like to say that today Emily (a manager at GWL) went above and beyond to help us out today with a dilemma. Also worth mentioning is the fact that is was so busy when we entered the building, but she still made a point to go out of her way and help us. Much appreciated! All of the staff we encountered were very kind and helpful. read more

The Great Wolf Lodge in Minneapolis is a fantastic, family-friendly destination. The waterpark has thrilling slides, a lazy river, and plenty of splash zones for kids. The themed rooms are spotless and well-designed, adding to the wildlife experience. The staff is friendly and helpful, ensuring a memorable stay for guests of all ages. read more

Awful female security guard bullied me for my face shield. She told me to throw it away and said I needed a mask. Front desk said a shield was fine. She yelled at me and would not let me pass. My child had an anxiety attack. Never have i seen someone with an ego trip like hers. Front desk apologized, but out trip was ruined. read more

Just found out they allow people covered in nazi tattoos stay so they can be comfortable and the rest of us should just pretend they aren't there. I'll be the first to say, I am against nazis and I'm even more against displays of affection for nazis. 100% will not stay here until they have a better nazi policy! read more

Great wolf lodge in Minnesota is by far the most dirtiest disgusting hotel I have ever had the discomfort of staying in I would've been better off sleeping in the car The staff here are complete idiots I do not recommend this location for anybody not even my worst enemy read more

When I came here I had the best time of my life, this place has everything, an arcade, good restaurants, an indoor waterpark, magiquest, everything me and my family needed. read more

UPDATE: Messaged them as requested and am STILL being ignored. Reported to the BBB. According to BBB this is apparently normal behavior for this totally corrupt company. read more

Best hotel I have ever been to great service and nice staff and I can't wait to come back here if you have never been here give it a try I bet it will be a blast read more

Your car will be broken into here. Avoid this high crime area. This happened on 3/30/25 so it's still happening.