the lady fixed & gave me a new pair of chrome glasses in 20 mins…read more the asian lady is a blessing god bless her

We took our son's unusual prescription eyeglasses to the shop to see if the stem could be…read morereattached. Several other places wouldn't touch them saying they were irreparable. Norman (our jeweler) recommended we try this establishment. Huong took on the challenge, rose to the occasion and completed the repair beautifully. Well done! My only concern is that the business hours are quite unpredictable despite having them posted on the door. We had to go several times before "jackpot!"

Thank you. The assistant manager Francisco was extremely sweet. I came with my high energy kids and…read morehe was super patient with them. Helped me pick out glasses and cleaned up my daughters glasses. Francisco has a naturally charming and friendly demeanor that made the shopping experience even better. I almost went to the topanga mall originally, I'm so glad to have come here on a last minute decision. Thank you again

Store #3646 - Northridge Store manager Lisa…read more I wanted to share my experience because, while it started out frustrating, it ultimately ended with excellent customer service. I initially visited the store to have my glasses repaired. During my first visit, associates Leilani and Daisy assisted me by ordering replacement side pieces for my glasses. They were both extremely kind, professional, and took the time to listen to my frustrations. They validated my concerns and ordered the replacement at no charge, clearly informing me that the parts would be provided at no cost. After not receiving another call, I followed up with the store and spoke with the assistant store manager (male), who told me the parts had again been returned and needed to be reordered. While I was there, I clarified once again that I had been told by Leilani and Daisy that there would be no charge, and he confirmed that the parts would be free. I was so appreciative at the time that I even gave him a Stanley Cup as a thank-you. Unfortunately, I was not notified when the parts arrived the second time either. I called the store again, and the assistant store manager informed me that the parts were in and that he would be available that day or the next to install them. I confirmed one more time that there would be no charge, and he said yes. When I came in, the store manager Lisa installed the parts but then informed me I would be charged over $100. I explained that I had been told by 3 different associates and one being the assistant store manager that there would be no charge. After her contacting the assistant store manager, he stated that he only said the "repair" was free, not the parts which was not what had been communicated to me. This was frustrating and confusing, especially since I had made multiple trips and had been consistently told otherwise. That said, I want to sincerely commend the store manager Lisa. Lisa listened patiently, considered the full context, and ultimately honored what I had been told by her team. Lisa handled a difficult situation with professionalism, kindness, and understanding, and she resolved the issue by providing the replacement parts at no charge. I truly appreciated that she believed me and acknowledged that the miscommunication was not my fault. Despite the missteps along the way, the store manager's handling of the situation is the reason for this positive review. Thank you Lisa for making it right!!

I took my mother to this optometry center. She was visited by Dr. Leser. Dr. Leser is kind,…read moreknowledgeable, thorough, and compassionate. We really appreciate the service we received here. Inside is shiny clean and staff members are courteous and caring. There seems to be a rare culture of mutual respect and kindness present in this establishment. We immediately felt it. Kudos to those who run this place. Making an appointment was easy. I called and made an appointment on the phone. They send several reminders before the appointment. Make sure to check your texts and confirm. There is a cancellation fee if you do not cancel before a certain time. This is a very busy office, so appointments are given for a month or so later, but it is worth the wait. I wish they accepted my insurance too.

I highly recommend to anyone who wants their eye exam and glasses to go here. The staff and Dr…read more were incredible! Very kind and took their time to help me understand. The first time I was told I had cataracts because the Dr. was so capable of doing her job and actually cares about her patients. :)

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

I highly recommend visiting Alvarez Nursery and speaking to Daniel for all your planting needs…read more He has a calm demeanor and will answer your gardening questions. He is more of an educator than a salesman. I've made many purchases here. If he can't find the plants/trees you need, he will refer you to a trusted nursery. This makes Daniel my first point of contact for all my gardening and landscape needs. The best part is that he'll provide you with his cell phone number and you can text him with questions and orders. His prices are also great. Don't hesitate, visit or call him and you'll have the confidence to begin planting.

Very friendly both in the phone and in person. Nice selection of plants and reasonably priced…read more Even gave tips about a few of my houseplants. Will definitely go back!

My mom and I went in to look at some backpacks for me and Jeremy approached us and got me fitted…read more He was very helpful and explained all the options thoroughly. I came out of there with a ton of knowledge that will help me decide which backpack I'm going to go with. Thanks Jeremy

Dropped by briefly since my bf wanted to try on some shoes for hiking. Never been in this store in…read moremy life since it's not my kinda thing and really had no reason. Pretty cool store and the older guy working the shoe department was VERY knowledgeable, it was very impressive. He made sure to measure your feet and gave you instructions on their little hiking/rock area to test your shoes so that you get the perfect fit. He also told us about the big upcoming sale that they have every year so my bf definitely took advantage of that! IG: @ammysalamii

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.

Great staff!! Very helpful in coordinating appointments and checking insurance options. Very…read moreprofessional and clean environment.

Porter Ranch, CA I…read morehad enough time to spare before my movie starts. I walked around and looked at their deals. The store has a pretty good selection of products. I spent time perusing the clearance section of the women's clothing. It has a very nice deal. Extra 75% off on selected items that are on sale already. I chose 2 dresses and a romper. An employee passed by and check the romper price. It was not on sale so i returned it. While the 2 dresses were. By the time I got to the register, the line had died down which made the checkout process quick and easy. Overall, it was a good shopping experience. Happy shopping!!!

Good customer service nice variety of different styles of clothing. I had a return that I purchased…read moreat Nordstrom's and they also take returns from Nordstrom's at Nordstrom rack.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

Took a brand new good quality frame to them to have my prescription put in. The replacement even…read morecommented on how nice and heavy they were. I wore them 1 day and the lense fell out. Took a closer look and the frame was broken. I called Valley Optometry for some type of resolve and was just told "sorry...nothing we can do since you didn't buy the frame here!" Not a bring the glasses in, let us look at them and maybe we can fix them enough so you can wear them for a while or any speck of remorse or attempt to provide some type of customer service moving forward. This was a $336 lesson to never do business there again! Oh and I forgot to mention when I took the frame in, I was told "Oh the company we use is very fast. We're getting glasses back in about 4 days. It took 3 weeks to get those broken glasses. I also learned when I took the glasses to two different opticians that the reason the frame broke was because the lenses were cut too big and caused the frame to crack. Also learned that they used poor quality thick plastic. Please use my experience as a cautionary tale. The worse part was the poor customer service. I feel like I was robbed!! They're response was basically oh..thats too bad but sorry...cant help you! Not even the smallest effort to resolve brand new glasses placed in their care.

This was my first time coming to this office and it was truly the best experience ever! My husband…read morehas been a patient of Dr. Frisch for many years and has always spoken so highly of him and the staff. I finally decided to switch from my old Optometrist and give Dr. Frisch a try. I'm so glad that I did! First, I'll start with how easy it is to schedule an appointment. The front staff are so nice and welcoming. Hailey was amazing, efficient and very helpful. Dr. Frisch has an extensive resume of education, training and many years of experience in his field. He is very thorough with his exams, explains everything in detail and also has the best personality! He is kind, warm and genuinely loves what he does and cares about his patients. Most importantly, he doesn't rush through the exam. They have state of the art equipment for testing your eyes. A lovely selection of eye glass frames. Andrew was helpful in ordering my new glasses and going over what's covered under our vision plan. Parking is a breeze.

This is a really long awaited review. I was having awful eye pain, redness, and my eye was non-stop…read morewatering. We called Eyecare and they took me in that morning. He was quick and thorough with his examination and explained everything to me. We were able to get a prescription eyedrop for my corneal ulcer and my eye was better within a few days. I will be back for a regular eye exam for sure.