Super disappointed in my experience here. The 2 stars is because they are open super late (I think…read moreuntil 2 am?) I am a night owl and so happy to find a place open past midnight, as most places that were before covid are no longer open past that.
I am a small business owner, and my motto has always been "if you have a bad experience, reach out to the owner / manager first (before writing a review) and give them the chance to make it right, and if you had a great experience, TELL EVERYONE!"
Well, I did that. I called and left a voice mail with my name and phone number and description of the issues with my take out, and.... absolutely NO RESPONSE. I waited a few weeks before writing this so I could be thoughtful and objective.
SO.... I really was craving a cheese-steak hoagie while working late in my office one night. I had a few donation items to drop off to the SPCA over in West Chester, so I figured I'd patronize one of my patient's businesses (Lorenzo's steaks). I looked up "Lorenzo's", and it said they were open until 2 am, so I headed there. Unfortunately, the Lorenzo's that came up was actually a different one.... Lorenzo's Pizza. I never realized there were 2 with similar names! The pizza place only had pizza, and the Lorenzo's I wanted to patronize had already closed. So I found Saucey's that was open late, and decided to give them a try.
I ordered around $70 worth of food. The order process was painful. I think the slim girl at the register must have been new, because the heavier girl that was doing the cooking had to come up and give her instructions on how to enter the requested toppings for my chicken cheesesteak hoagie. I ordered that, plus another sandwich for my son, and a few deserts.... they have fried Oreos and fried Zebra cakes... both things my son and husband would love. I ordered this as take out. I was VERY specific about my sandwich, even asking for extra lettuce, as well as the standard mayo, onions and tomatoes. The girl in the back that came up was both cooking and using her fingers on the register, then back to cooking with no gloves or handwashing in between, and seemed really grumpy that I was asking for something that was not specifically on their menu. (There were a ton of college kids in there at the time, some obviously drunk, and it was pretty hot out, so perhaps that's why she was so grumpy, but still, don't take it out on customers.)
I got all the way back to Malvern, and guess what? Plain chicken cheese steak, with no other toppings. Just boring. Not even any ketsup!
My son's sandwich was just ok. The fried stuff was actually pretty disgusting, obviously cooked in oil because it was pretty dark and had that "old oil" taste.
I called just to let them know, so they could be more careful in the future. I wasn't even really expecting anything as reimbursement, or replacement, since I didn't feel like driving all the way back there and struggling to find parking, and I really don't get to WC very often. But at least an acknowledgement and apology with intent to do better would have gone a long way.
I do not recommend Saucey's and I won't be going back.
