I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.

Shoutout to Salad at Wizard Hat smoke shop! Not only do they have a wide selection of herbal…read moreaccessories but the customer service and value are top tier!! They were able to price match & in some cases, beat other store prices! Love love loveeee wizard hat!

It's a good shop for THCa hemp, typically 5+ varieties. $60 for 1/4 is decent and you can get two…read moredifferent strains. The service varies wildly depending on who's working. Typically there are way too many people working here but that's the time to go, midday. After that, you'll likely get the guy with a man bun and terrible tattoos. He couldn't give less of a shit about your business yet he's always there watching terrible movies. Dogs behind the counter walk with their tails between their legs, so at least he mistreats all living things equally. Still worth checking out.

Excellent service from Rowe! Will definitely recommend to others. There is an abundance of items…read morefrom shisha to vapes and everything in between.

Great place with great prices! Also sells cigarettes so very convenient. Pretty nice staff as wellread more

Business is allegedly open 24 hours a day, but is locked up and closed at 9:01am. Super…read moreinconvenient. Sign says be back in 5 minutes, but waited 15 for nobody

This smoke shop is open 24/7. It's clean, has a great selection of goodies, and very nice staff!…read moreThey're helpful and don't mind answering a million questions about their bud and products. They carry my hemp wraps of choice which are very hard to find so I really appreciate that and that alone keeps me coming here at least twice a week. Don't skip out on OnlyClouds!

Everyone is so nice and knowledgeable! Highly recommend. They even have the mouth protectors for…read morethe geek bars so that you can try the flavor!

Shoutout to Ben he helped me out today he was super nice and knowledgeable about productsread more

Best vape shop in town, ALexa was SOOOO NICE…read more They know so much and are so helpful!!!

This place has gone downhill since Bryce stopped managing it…read more Grey has been a sight for sore eyes when he is there. He's great. However, all the new employees that I've come across are not very kind, welcoming, or straight up have been FaceTiming while providing service. When I asked if there were any hybrid flowers available I was met with a dead stare and no response. My roommate and I were regulars, but have since stopped going as often since the change.

This place is an awesome place to get your vape on The…read moreowner as well as his son are very personable and ha w what you need to vape on. I will definetly come back very often. Little bit on the pricey side but hey if they got what you need then it doesn't hurt to pay for it. Owner stated that they are moving to a higher location as the one they have currently is a little small. Can't wait to see their new shop!

There is a plethora of vape shops in the Austin/Pflugerville/Round Rock area. Customers are spoiled…read morefor choice. When I needed to find a new shop, google was my friend and I picked the first one on the list. Roy and Mal took amazing care of me. I went in looking for new batteries and a new mod. I left with a lot more than that - a new mod I already love (great recommendation from Roy!), three bottles of juice - all new flavors that have all turned out fantastic, two new tanks, extra coils, battery cases - and a new Friendly Local Vapor Shop. Prices vary within a reliable range in the vape industry. These guys are right near the middle on the stuff I bought, and a bit below the average on things like the batteries. Their selection of premium juices was overwhelming to look at - which is *exactly* what I want to see. I want options, and I'm a hard fit on flavor. (No berries and NEVER a melon!) I walked out with three new flavors. A new record! I'm normally lucky to find ONE new flavor I'm willing to try, much less three that I'm excited about. But they are not my new shop because of pricing, selection, or inventory. They are my new shop because I walked in ready for a fast in-and-out purchase, and instead I got amazing customer service from knowledgeable people who took their time asking me good questions and answering every question I had. They bounced ideas off each other, and neither one of these guys missed a beat as other customers came in and out of the store. Some of these other customers had a lot of questions and some knew exactly what they wanted. In every case, Roy and Mal were on top of it. Smiling, friendly (even in the face of some serious Thursday grumpiness) and gave each customer calm, confident and expert service. No one left empty handed, because even if they didn't have the exact thing, they knew what would work in its stead. And at no point was I ever ignored or felt like they weren't present and involved and invested in me buying a whole new kit and seriously restocking my denuded supplies. Not only did they have product knowledge, they had industry knowledge - which for a vape shop, is VERY important. They knew their materials, they knew their juices, and they knew what was new, what was coming down the pipeline, and they knew what to recommend to someone who knows the style of device and tank they want. They didn't try to up-sell me; they didn't have to. They just offered their products, gave me pros and cons, and then let me decide. I went with their recommendations every time, because they had heard me and recommended things that work for me. Good prices. Good products. Great customer service. They earned a new repeat customer tonight, and I finally have a vape shop near my new home. They're a small store, but don't let that fool you - there is a big business in that little store, and they are very interested in making sure they take care of their customers.

I've been coming here for the past 5 years. The atmosphere is always awesome. Customer service is…read moreexcellent because everyone there is knowledgeable about every item they carry. They have a huge selection of products and if they don't have what I want when I need it, it will be there in the next couple of days. All in all, I try not to go anywhere else because they accommodate just about everything!

Trevor is so helpful! I love this place, they carry Lost Mary and elf bars, great selection and…read morestaff is super helpful

Nice staff and location but was definitely disappointed by the limited selection and surprised by…read morelow product quality at double the price I've been paying elsewhere. I paid $27.00 for a device that lasted 4 days and then wouldn't recharge. I highly recommend good to a 7-11 and only pay half that price instead of getting anything here. I have bought sooooo many vapes at a lower price that have have lasted much much longer and got them over the counter at gas stations. I'm confused by places like this that only offer them but can't deliver.

Had an amazing experience here. The only down side is the hours of operations. Exact same as my…read morework schedule. 10-7. Makes it hard for me to visit. Otherwise I would have given it a 5* review. Super informative and friendly. Knew their stock and products. Quick and attentive., They were happy to have a customer and it showed in their presence. I have been looking for a true tobacco replacement and they turned me on to Nic Salts which blew my mind. And showed me my new favorite juice Four Seasons American Tobacco. Will be spending a lot of money here!

Dealing with this Carona Situation finding vape juice right now is a nightmare - I called up and…read morewhen I tell you Jesus himself answered that phone! The guy communicated with me Gave me a bunch of options for juice and then delivered it! And they have really good prices! This is by far the best vape store in Austin.

Lovely place!! If you're looking for nic salts, this place has the most! And the owner is such a…read morenice women! She knows her stuff and will set you up with whatever you need!