Miles made a long trip on short notice and saved the day. He kept us updated along the way and…read moreeverything went smooth. We're fortunate we found him.

When the key in my Honda Civic stopped working (I couldn't turn the key and start the car) I was…read morereally stuck. We were at a trail head in Huntington, far from everything. I was lucky to find Miles and he came right out and gave me a hand. He towed the vehicle to AutoMaster where I got the problem fixed. Miles was professional and thorough and I always felt like I was in good hands.

I sent my car for repair. Received an estimate for repair by email and the work was completed.read more

I am a traveler from Kansas and I know no one in Vermont. My car broke down and I picked Elite to…read morerepair it. I received a very honest business that really cared about my situation. The communication was great, the repairs were excellent and pricing is reasonable. I recommend Darko highly

Dropped my Suburban off with an initial price of $5500 for bodywork and paint. Went through three…read moreengines from this shop!!! Got truck back after he called me for payment over the phone (big mistake) and it's HORRENDOUS! Paid him $9,081.93 ($6,745 bodywork and paint -includes his cc fees and $2,336.93 includes his cc fees for engine work!) Picked up truck was horrified at bodywork. He sent pics from a distance which looked amazing but when you see it up close weld marks are visible where patches were done, seams rusting, exposed bondo, no paint on roof, excessive drip marks etc! Any professional after putting primer on and seeing these flaws would have NEVER painted it! To top it off, there are paint boogers all over truck and excessive drop marks!!! When we picked the truck up not only were we mortified at the bodywork and paint but the Truck didn't start!!! After his instructions of telling us it's our "ignition switch" and to "nail the pedal down to get it started" we drove back to NJ which was HORRIBLY. Called him several times. He initially said he would come pick it up w his flatbed tow and fix it (He's a Tow guy). He said repeatedly when we initially seen it, that if we're not happy he'll gladly strip it and redo it! A few days into back and forth calls and texts He decided to hang up and never return a call! We were scammed That's the bottom line. He had our Truck from January 1 through May 15!! He was going through a rough time w a forked passing away and had a bad accident so we cut him a break on timeframe . But instead of doing the job correctly he decided to do a rush Job. He does social media posts lying to his "cheerleaders" (FB friends) who he manipulates and lies to - while not giving them true facts or costs! Jason Gagnon is a fraud and a pathological liar!! My Truck is at a shop in NJ within 10 days of picking up from his shop. Found EXCESSIVE amounts of GAS in oil! Any mechanic knows what that means as the gas wore out my engine components - it's junk now!! We now need ANOTHER engine from his incompetence. The bodywork and paint need to be redone! RUN FROM THIS GUY! We initially met him by getting a couple of tows as we are Vermont seasonals. He talks a good talk and we befriended him. As soon as he got nearly $10K out of us and scammed, he has ignored us and left us with a terrible mess and a costly one! We asked him for for a fair settlement of $8,100 because he had paint costs - so we can pay another mechanic for engine pull and install ($2500) and so we can get our bodywork and paint fixed! He's refusing. Unfortunately we will be left w no choice but to hire an attorney. Stay away!!!

Our van slid off our driveway, and AAA called Jags. Jags showed up several hours after AAA said…read morethey'd arrive, without contacting us. They were unable to pull our van out, and said they'd be back the following morning with a wrecker, with no qualifications. When Jags did in fact not return the following morning, we followed up and were told they would not come back until we sanded the driveway. We'd not been told about this requirement but had it done in 30min. When we called back, we were told they would come back that day. After many follow ups to Jags, always committing to return, we went to bed with our stuck van and no word from Jags. Day three began again, calling Jags. They were surprised that despite committing continually that they'd return, that we hadn't found someone else to pull us out. Said they'd be back sometime that day. At this point we called AAA asking for another vendor to help us. AAA called Jags anyways, and he refused the job, but again, no word to us from Jags that they wouldn't be coming. Glad we had food, as we were housebound for three days due to Jags. Never again.

First time going up to my property, I got the uhaul box truck stuck after putting the camper where…read moreI wanted it. Well let me tell you, Scott knew exactly what to do to get that truck out without damaging it. After about 2-3 repositions and rehooks, the truck finally was back on the road. Exceptional job, did exactly was was needed, well recommended!

Scott was quick to respond. He was prompt and curtious. A top notch drive, we highly recommend.read more

I called for a jump start at 1026 Friday morning, June 12th, because the brand new battery that had…read morejust been installed on my car on May 12th 2026 was dead. I never got a call or a text from anyone, as AAA had said would happen, the tow truck just appeared. Upon opening the hood, the driver immediately complained about the state of the battery terminals but refused to clean them. He told me that I should pour sodium bicarbonate on each terminal, followed by vinegar, finally rinsing with clean water, but only once the issue he'd been called for was rectified. After that lecture, he had me get in the car to be ready to start it. He retrieved a jump pack and I watched him connect the black cable to the positive terminal on the battery. As soon as he connected the red cable to the negative terminal there was a sound like a gunshot and the horn started blasting. The driver jumped about six feet away from the car and it took him almost ten seconds to disconnect the red cable from the negative terminal which silenced the horn. He then unhooked the black cable from the positive side and put the red on the positive and the black on the negative. The incorrect connection caused something to happen to the jump pack because the driver spent several minutes trying to get it to work again, and once he did he again started trying to charge the battery. Somehow, as soon as he got the jump pack working and connected, he told me that the battery was fully charged with a charge of "11.1" according to the jump pack. Despite those claims, the interior lights wouldn't turn on, the hazards wouldn't turn on, and when I tried starting the car, the gauges and warning lights lit up, but the starter wouldn't even click over. Apparently because of the horn sounding, he accused me of running the battery down by leaving the alarm on. (The alarm is a beeping horn, not a constant blast.) When I told him that the horn blast was not the alarm, he accused me of leaving the interior lights on and then of leaving multiple doors open when I exited the car on Tuesday, thereby killing the battery. I asked if something like a fuse could have blown when the cables were hooked up incorrectly. He looked in the main fuse box under the hood, and used a screwdriver and pliers to remove fuses, ostensibly checking to see if they were blown. He then informed me that something must have damaged the electrical system causing the, in his opinion, fully charged battery, to not be working. He said he was going tow the car to a garage of his choosing but he wouldn't with the truck he was driving because he had a hard time getting the truck up the driveway. I said I wanted to talk to my mechanic before it got towed. He left in a huff. I spoke with my mechanic who was horrified that the driver had connected the jump pack backwards. They expressed concern that the driver had done some unseen damage to the electrical components of the car. He recommended that I report what had happened to both AAA and you. I called your main number, got your answering service, explained the concern, and asked to speak to the owner. I was told I would get a call back within 5 minutes. Ten minutes later, I got a call from 802-458-2315. The individual identified themselves as Duane and when I explained the concern, they said that they had been the person who responded (so it wasn't the owner as requested) and he had done nothing wrong. I told him that I had watched him connect the cables backwards. He called me a liar and said I hadn't seen what I saw. He went on to say that batteries "always" arc when cables are connected. I asked again to speak to the owner or his supervisor. He said he would have them call me in a few minutes. 24 hours later I still haven't heard a word from anyone. I've had several previous opportunities to call AAA for Roadside Assistance, and every time your company has responded, it's been a positive experience. Now, I have no working car, you can't be bothered to respond to my concerns, and I'm at a loss. I have grave doubts that the person who responded has ever had any training, either in terms of using the jump pack, or in customer service.

Highly recommend. They towed my husband's motorcycle when no one else would. The bike had an issue…read morewith the fork and it was very difficult to get it on the flatbed, which is why no one would do it. The driver worked with my husband for a long time to get the very heavy bike loaded and then was extremely careful with it to get it safely transported. This company really bailed us out of a tough spot so we didn't have to leave the bike unattended at the top of App Gap. And the price was really reasonable for a Saturday and a very tough job. I have nothing but positive things to say about the tow. Super professional with a nice driver as well as good communication from dispatch.

Don't use this company horrible communication. Wouldn't let my insurance take my car or even let me…read morecome get it

The literal fucking worst…read more I was in an accident on a trip to Vermont, and I live in Massachusetts. The state trooper who was first on the scene called snow and tow and to their credit, they arrived quickly. While the vehicle was loaded onto the truck, I asked where my vehicle was going, to which the driver of the truck replied Junctions Auto. Keep in mind I was visiting Vermont and have absolutely no idea what garages are in the area. I then double checked and asked when to call them, he said in about an hour, and then gave me their phone number. I was given a ride back to Mass as I assumed it was going to be set from there, the following day I called Junction Auto to ask about my car. The man who answered said they didn't have it. Naturally I begin freaking out, immediately calling Snow & Tow Services to which I received no answer, but I'm not sweating it yet, they could be busy so I leave a voicemail. A day goes by with no call back, I call again, no answer, again leaving a voicemail. Fast forward two full days with still no reply, and every time I called up until this point, it was during business hours. I ask my friend who lives in Vermont if they could check out their lot to see if it was there, when they drove by, there was nothing there, not just no car, but no business. The address they have listed leads to nowhere. After another day of no response I go straight to the police, and majestically within the same day I get a panicked call back from Snow & Tow Services after they received a call from the Police. I ask "why wasn't my car brought to Junction Auto?" To which he replied they never said that they never said that. After explaining that I quite literally don't live in the state and don't know what or where Junction Auto is until the driver of the truck who instructed me that it was going there, told me that. He continued to deny everything. I spoke with both Junction Auto and my insurance broker, and they both said the same thing. "They're a shady company who rips people off" Avoid this towing service at literally every cost.

Catherine B. Excellent service! I've been a client for over…read more5 years and drive an older Toyota 4 Runner. John and his superb team are knowledgeable and skilled in all aspects of auto repairs and maintenance. Thank you again!

Excellent, quick service. Needed a tire patched and they did it in an hour. Recommend highly!read more

DO NOT BRING YOU CAR HERE. Bringing my car to this shop was the worst mistake I've ever made. I…read morebrought it in for a simple boost issue caused by a bad down pipe, for context the car was running perfectly fine aside from a lag in acceleration. They were able to get my car in within a couple of days, which seemed promising, but after a few days, they called me back saying they had fixed the issue, but now my car had a slight knock. When I arrived to pick it up and started it, I was met with one of the worst rod knocks I've ever heard saying it had been there the whole time and a slight exhaust leak was covering it up. My car went into their shop with no knocking whatsoever and came out with complete engine damage as well as an 800 dollar charge for the down pipe. Ever since, I've been fighting with their insurance, who is now trying to total my car and offer me absolutely nothing for it. So now I'm left with two terrible choices: either pay for a new car completely out of pocket or spend $11,000 to replace the engine they destroyed. I cannot stress this enough, DO NOT EVER bring your car to this shop. They completely ruined my vehicle and left me stranded. I Will post video of knock if I'm able to.

DO NOT BRING YOUR CAR HERE. I brought my car here thinking they could get it fixed quickly so I…read morecould drive 300 miles home. My car only had a slight loss of power most likely due to low boost. They called me and said they could fix it for $800. I got no updates after that and had to call them asking if it was done. Then they said they think it may be knocking. When I got to the shop they tried to charge me $950 after quoting me $800 for a turbo up-pipe and install. They then proceeded to say there's a slight knock once the car heats up. It had no knock when I dropped it off and just had a bunch of work done not even a year ago when the head gasket was done. They said it was just a little knock and to throw some thicker oil in it and it would make it home. They claimed the knock had been there and "my exhaust was too loud to hear it", and that it's been there the whole time. THEY WILL TAKE ADVANTAGE OF WOMEN AND TEENAGERS. I spent 2 years in an auto tech class and worked in a shop, I know my way around cars. I made it out of their driveway and it instantly started a horrible rod knock. Their insurance company didn't look at the vehicle just made us wait weeks with no communication and then proceeded to back them up saying "you just couldn't hear it over your exhaust". They put my life in danger by telling me it was ok to drive it when it very well could have seized on me. I had to get it towed. Multiple mechanics said there was no way it was knocking before. DO NOT EVER GO HERE.