The quality of the work was terrible. Rosanne seemed so nice and made scheduling convenient, and…read moreeven helped schedule the rental car. I just needed a bumper replaced but they not only scratched up my car they messed up my trunk. It doesn't even look lined up right anymore but luckily it still opens and closes. They took off both covers to the wires for the back lights that are inside of the trunk but never bothered to put them back on, just threw them loose in the trunk. I did a survey for the insurance company telling them about it because I really was not happy and the insurance company was the reason i called this place to begin with. After i did the survey, Rosann called and left me a message saying they never went in my trunk. She shouldve talked to the people who worked on it before basically calling me a liar because they most definitely took those pieces off and didn't put them back. I had moved stuff out of my trunk so it wouldn't be in their way and both of those covers were attached when i left my car there. I sent her a email with pics to show her what i was talking about but got zero response to my email. Id strongly recommend going somewhere else. I let the good customer service convince me to trust these people but the work was terrible. Very unacceptable to give someone back their car like this. I wasnt even asking them to fix it although they should have to, but i need my car to get to and from work. Really, i just wanted them to know so they are more careful with other people's cars instead she calls and says they weren't in my trunk. Those piece's didn't come off by themselves and the garbage bags i had in my trunk didn't just magically move to the back seat. Be Careful going here. Id recommend making a video of your car before dropping it off so if u get your car back like i did you have before and after photos. Very disappointing and a waste of the insurance company's money. I have a video that i took when i picked up my car and was still in their parking lot that shows the trunk and scratches but I didn't open the trunk to see inside until i got home and went to put my stuff back in the trunk. All photos/videos were taken the same day i got my car back. I wish id done a video before dropping it off. They were careless and the light scratches on top look like they put tools or something on the car while working on it and they scratched it. Scratches are not deep. My cars not perfect so im not bothering with scratches but its the point. Theres scratches on my "new" bumper too. I really wish i had not gone here. Do yourself a favor and go anywhere else. If you do go here take a video of your entire car before dropping it off so they cant call you a liar.

I am from out of state and was traveling in Vermont when I had a mishap on I-89 late at night…read more Front bumper was nearly falling off of my Honda Odyssey when I hobbled into Burlington. Called Runway first thing the next morning, explained my situation, and they told me they could see me immediately. After just an hour, they had secured the bumper as well as wheel well liners that were missing fasteners. When I asked how much I owed, they told me it was no charge. Such unexpected kindness during a very stressful time far away from home. Thank you! Would definitely recommend them to anyone for their integrity, quality work, and responsiveness.

I like these guys. No bullsh*t, no frills, straight up good work and very efficient. I've used them…read morefor collision work and other maintenance with excellent results. They hire very good techs.

Friendly and efficient. Quick service. I will return for other services. Made the annual inspection…read moreeasy.

I have been taking my cars here for years and trust their work. Great team, Great Service…read more Definitely recommend.

Young buyers and customers beware. Based on my experience, Nate's Automotive seems to take…read moreadvantage of young customers. I spent $20,000 on a vehicle there just a year ago, and since then I've had to spend nearly another $20,000 at the same shop trying to fix ongoing coolant and overheating issues. Instead of diagnosing and resolving the underlying problem, they would repair one issue, call it fixed, and send me on my way, only for the vehicle to overheat or break down again on the drive home. I repeatedly asked them to thoroughly test drive the vehicle after repairs to make sure it was actually fixed. They assured me they had, but when I looked at the mileage listed on the repair receipts, they had often driven it only a couple of miles--not nearly far enough for the engine to reach full operating temperature. So how could they honestly say they confirmed it wasn't overheating if they never drove it long enough for the problem to occur? After all of the money I've spent and the repeated promises that the vehicle was fixed, they eventually suggested I sell it back to them, offering only $9,000 for a car I've invested nearly $40,000 into. Based on everything I've experienced, I feel like I was strung along, charged for incomplete repairs, and ultimately taken advantage of rather than treated fairly as a customer.

I was very satisfied with Blondin's entire process of repairing our Honda after an accident. They…read moreare consummate professionals and do excellent work at reasonable rates. I highly recommend them!

This is one of those places you don't want to have visited a couple times, but accidents happen and…read moreI've always had a great experience. Work came out great, always easy to do business with, my go to body shop.

DON'T GO HERE! This business is dishonest and the owner is extremely rude and unprofessional. I…read morebrought my Alfa Romeo here have very minor rear end damage repaired after an accident. It was supposed to be a 2-3 day job to repaint the rear bumper. They managed to break the wiring harness on one of the rear taillights when they removed it and it can only be repaired by an Alfa dealership (nearest one is 200 miles/3.5 hours away in Boston). I'm sure it was an accident, but Autobahn completely refused to accept responsibility for causing this additional damage to my car and they lied to/tried to trick my insurance company into paying for the damage they caused that was completely unrelated to the original accident. Autobahn has had my car for over *7 weeks now* for a 3 day job, and told me it's my problem to figure out how to fix the damage THEY CAUSED. The owner refused to give me the name of Autobahn's business insurance carrier when asked and then swore at me and called me names on the phone. This is a shockingly dishonest and unprofessional operation. Don't go here, you've been warned!

Good communication and excellent quality repair for difficult damage. Highly recommendedread more

*** Quality Body Work! *** Outstanding Customer service! *** I brought in my Mercedes for some body…read morework damage repair, and they were able to get my car in for repairs much faster than other local shops. Once the work began, it was completed quickly and on schedule! Wayne kept me fully updated on the progress of the car and returned calls very promptly whenever I called with a question. The quality of workmanship is 100%! I give my highest Recommendation to Burlington Collision Center and their team!!!

I highly recommend this place I just got my mazda back and I can't believe how good it looks the…read morefact that they worked with my insurance directly was awesome and they managed to get it done before my insurance ran out for my rental that was stress-free they are awesome people and they were so nice enough to stay open for me so I could get my car they really care about their customers and kept me up-to-date on everything they also gave it a nice fresh cleaning and I just want people to know that manufacturers sometimes are to blame for delays so please keep that in mind

This is hands down the best body shop I could've ever gone to. My car dealership had recommended…read morethe place after I was side swiped with a decent amount of damage to my passenger side. The receptionist Lynn was the MOST helpful and utterly amazing helping me navigate my insurance and figure out what was going to happen. I wish I could recall the gentleman's name who worked out back, but he was also amazing. I picked up my car this AM after repairs took about a week and I can't stop staring at my car. It's back to being brand new and I am thrilled. I hope I never have to see them again but if I ever need any bodywork done again would 10/10 times only go here ever again!!!

After my mother-in-law backed into the passenger door on my wife's car, I was in need of a body…read moreshop. At a friend's recommendation I brought the car to Washburn's, and I couldn't have had a better experience. Erin (the owner) handled everything - submitting the estimate, dealing with the insurance adjuster, and even coordinated a rental vehicle for us (it was ready and waiting for me at the shop when I dropped off the car to be worked on.) I could not be happier with the quality of the repair, as well as the paint work that was performed. I looked over the repaired area very thoroughly trying to find something that was done incorrectly/poorly, and couldn't find anything. I highly recommend them to anyone that is looking for a high quality repair to their vehicle.

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I think their prices are high and was disappointed at their unwillingness to road test my car after…read morea repair. It doesn't inspire confidence. Every mechanic I have ever known in over 25 years always road tests a car after they touch it.