This company was hired by Capital Property Management to trim the trees in a rental property adjacent to our residence. I authorized them to come into our back yard if necessary to better access them.
As they were leaving our back yard via the side gate, my wife heard a bang and an expletive. We didn't think anything of it at the time, but two days later, we discovered parts of the gate broken off and leaning up against the side of the house right next to the gate.
I called the property manager to identify the landscaping company and get their phone number. After calling, they sent the workmen back out to investigate. I showed them the damage and they claimed that they found it that way. After a bit of escalation, they told me that their supervisor would call to work it out.
For over two weeks, I have not heard anything even after attempting to follow up both directly and through the property manager.
6/13 UPDATE:
I received a follow-up call with an apology and commitment to resolve this. The lack of response was due to some unfortunate and understandable circumstances. I will update my review when appropriate. read more