Dr Cheng spends time to listen and to explain his treatment step by step. He comes into the…read moretreatment room with a friendly smile as well as when he talks never in a hurry to leave the room . To me he is an ideal moral supporter and I trust in him.

I started seeing Dr. Cheng in 2017, after almost a decade of doctors who could not help me with my…read morechronic insomnia that had plagued me for over 20 years. I was met with skepticism of my condition, labeled a drug seeker, sought psychiatrist, neurologist and I was dismissed without any help. For those who suffer from this level of severe insomnia, I had started to lose hope (if you know what I mean). There is a reason why sleep deprivation is a form of torure commonly used on terrorists. Dr. Cheng listened to me, he went above and beyond to complete a thorough background of all my past attempts, tests and medications. He didn't just acquiesce to simply placate me. He worked diligently and with compassion until we found the right treatment for my condition. My years of sleep deprivation interfered with employment, family and my life in general. He has given me my life. I would highly recommend Dr. Cheng for anyone who is suffering. You don't have to suffer any longer.

Where to begin. We started out with a unique situation. Our son spent the first 6 months of his…read morelife literally sleeping ON me and never slept more than 3 hours at a time, until he started waking up every hour or more. We were both against sleep training and thought it was best to just push through this phase. But after weeks of waking up every hour and no end in sight, we were exhausted in every sense of the word and just not functioning well. Our son, who is literally usually the happiest baby alive, was a cranky emotional mess like his parents. Out of desperation, we hired a sleep consultant (not through Pam Neese) and had an absolutely HORRIFIC experience. I was so put off by sleep consultants. But then after another couple miserable sleepless weeks, my boyfriend found Pam Nease Sleep.  We worked with Sophie and I cannot speak highly enough of her. After a horrible first experience with a sleep consultant, she blew me away with her attentiveness, thoughtfulness and dedication to helping restore our family. She was with us every step of the way, answered all of my questions thoroughly and even helped with things I didn't think of. And contrary to what I originally thought, the phone calls were sooo valuable! I needed that support and reassurance. Now at first, I couldn't believe the price and thought there is NOOO way we are paying so much for a sleep consultant- ridiculous!! But let me tell you, you get what you pay for and the service they off at the level they offer it at is worth SO MUCH MORE! This is coming from someone who was totally against sleep training and thought the $300 I paid the other consultant was too much. Ha!  Sleep training was not easy- it was a Rollercoaster of emotions and bad nights. I hated it to be honest. But I would do it again (only with the help of Sophie though lol)! Because now our son sleeps through the night, takes long naps consistently and is back to being the happiest baby alive. (It turns out sleep training doesn't ruin your baby or your relationship with your baby!!) And as new parents, we are much happier and healthier, better rested, back to working out and spending more time together because now we have the energy. Moving forward, I know we have the tools for great sleep and so does our son. Priceless.  Pam and Sophie, I want to thank you both for helping my family. It is very obvious you are passionate about the work you do and helping struggling families like mine. We are forever grateful! My only regret was not finding you first.

I really thought my kids (2 and 6) were going to stump our sleep consultant, Jessica. We literally…read moretried every single trick in the book (co-sleeping, sitting, lullabies, CIO, even making the room freezing cold so they would stay in their beds) but my kids were still taking almost 2.5 hours to fall asleep very night after lots of threatening, screaming, and crying. We hesitated for 6 months because we didn't want to spend the money on something that wasn't guaranteed, but we finally gave in when nothing was getting better and I figured I could at least say that we tried everything (and maybe they'd return my money when they realized my kids were "lost causes" or the worst they'd ever seen? It was that bad...). Jessica was very friendly and understanding. She spent a lot of time asking questions about each child. Even she admitted that we had tried everything! I think some of the big tricks were setting our kids up for success even if it felt like we were doing the opposite (like moving the kids to sleep in separate rooms) and CONSISTENCY between both parents on the bedtime routine (from MOTN wake-ups to consequences). The biggest value to me was having Jessica there for specific questions at each phase of the sleep training process. You can read all the websites and books, but with no one there to answer your questions when your kid throws you a curve ball, you end up questioning/doubting yourself and, in our case, spouses may want to respond in different ways. Jessica was always flexible with us if we weren't comfortable doing something and was great with pivoting the plan to accommodate the progress of each kid. By the end, she really knew our kids and was as equally proud of them as we were! It took about 12 weeks but both of our kids sleep in their own rooms now and are quietly and willingly in bed by 8pm (just like in the movies!!!!!) I honestly never would have imagined how much my kids completely turned around like this! It is a LIFE CHANGER. I was having so much mom guilt and I literally DREADED bedtime every single night. Now the whole family knows what to expect for bedtime routine, my kids know how to fall asleep on their own (which is an important skill that they will have for the rest of their lives!), and they're overall happier kids with less meltdowns, outbursts, and midday crashes. I VERY HIGHLY recommend Pam Nease Sleep (and Jessica!) even if your kids aren't as bad as mine. Initially it felt bad/weird asking for this type of help because it's like admitting that we didn't know what we were doing and having to reveal all the wrong ways we were doings, but there was never even a judgmental tone from Jessica. She was so patient and kind and understanding through every step of the way. And there's nothing wrong with asking for help! Each child is different and teaching kids how to sleep is actually NOT innate or obvious, so if you're at your wit's end and about to lose your @*!@$@&@# like I was, I highly recommend hiring a sleep consultant and Pam Nease will not disappoint!

My first time here. My mom has an appointment with Dr. Ross for a consultation. Turns out he's…read moreretiring this month. Parking available in the back. It was $4.50. The office does not validate for parking. Staffs are friendly. Spacious and clean office. If you have an email on file ask them to send you pre questionnaire to fill out before your appointment so you're not rushing to fill it out at the office. It was the longest questionnaire I've ever filled out.

I have worked with three different health care providers affiliated with this corporation, and it…read moreis obvious that profit is the main motivator here, more so than other physicians I have worked with.

I'm so happy that I connected with Riza after my tongue tie release. I wish I had met her prior to…read morethat but honestly I went into this procedure not knowing too much about the prep. Riza's guidance helped me relieve so much tension and pain stored for years. I used to grind my teeth at night and mouth breathe and that's completely vanished. I also feel like my anxiety levels have dipped as I've been strengthening my tongue and practicing good tongue posture. Which then helped me with my digestive issues. Everything I ate caused inflammation and now I'm realizing my poor digestion might have a strong link to my tongue posture and inability to activate my vagus nerve. I feel like this experience has been life changing. If you're thinking of seeing a myofunctional therapist, I would highly recommend Riza. And it really is so life changing! I only wish I'd done this years ago.

Riza is such a good therapist. She is really thoughtful and patient. I highly recommend! She is…read moreawesome!

Why do they make appointments, I've been here 30 minutes. I'm on time, the tech should handle me…read moreat my appointment time. Is that too much to ask for? Tai was my tech. He's very preoccupied. Trying to multi-task way too much. Just as we're getting somewhere, he's got to run to the other patient. WTF? Pay attention to me and let's get this ball rolling. I'm ready to go to sleep. I'm typing this while waiting for him in my room. We haven't done much at all and I've been here 50 minutes and counting. Just burning time as they say. Still waiting. Almost 1 hour. Straight to the end. Sleep study went well. I'll bump up my original 1 Star to 2 Stars now that we're done. By the end of the study, Tai had a more personable attitude and acted in a friendly manner. It took him a long time to warm up. My overall recommendation for this sleep study facility is to try and humanize your sleep staff. This is not a business transaction. We are talking about getting the best nights sleep possible in the future. Don't talk down to us and don't patronize us. We're here asking for your help. Try wearing a bit of compassion next time. You'd be surprised how well that will fit you.

Came here for a sleep study on a Tuesday night. Was referred by foothill pulmonary which happens to…read morebe attached to sleep med. My main gripe about this place was the amount of paperwork i had to fill out when i came in for my consultation. No joke, it is about 20 pages. I didnt even finish it all. In the end i had 5 pages left and they said it was fine and accepted it as is. Why even have so much paperwork if it doesnt even matter? On the night of my study, there was more paperwork that asked a lot of the same questions as the original stack of papers. The study itself went alright. The technician was nice and very detailed in his explanation of the process and equipment. I was able to fall asleep even with the ridiculous amount of sensors you have to wear. The room was clean and comfortable. This was my first sleep study so i dont have a comparison. I haven't had any issues with the billing or scheduling staff as other reviewers have mentioned. I go back tomorrow for my results. Will update this review if needed.

Booked a month in advance. Confirmed via email. Canceled me without notice, so turned me away when…read moreI showed up for my appointment.

I had a horrible experience!! The nurse was so ruff and put so much glue in my hair my edges came…read moreout afterwards . On top of that when she was putting the clue on she was very heavy handed . The location isn't bad it's just the staff . She kept talking and she wasn't making any sense just talking in circles maybe she was tired

Only came here once to see Dr Bert Liu for post covid symptoms. Very nice and understanding. He's a…read moregreat listener and was reasonable in addressing potential next steps.

Dr Kroe is a good doctor, but the office administration is a MESS. when you call the office it's…read moreNOT to the office, but to an offshore answering service... and the system is inept. Sometimes messages are relayed but nobody at the Pasadena office answers them, sometimes messages aren't relayed at all. Who knows what's happening... they say they are trying new offshore services, but that doesn't help of course. Twice I have had to drive over to the office just to ask the question in person!!! I am sure there are other pulmonologists who are competent AND have a decent office administrator. I'm stuck because of my HMO, and luckily my office is a few miles away so when I do have to ask questions in person, I can. But really... a call to a doctor's office should be handled more professional with with some modicum of concern for the patient.

Myofascial Syndrome: A fortunate recommendation by my Neurologist, Dr. Edward G. Barton, introduced…read moreme to a renowned professional who uses his own specific and trademarked treatments. A year of suffering and a hospitalization had not led me to a solution or to the cause of my pain and rapid loss of mobility. After a series of weekly visits, I was guided back to normalcy. Some tips during treatment keep me on course. I will return for occasional visits as needed. Thank you, Dr. Barton, for your guidance, wisdom and empathy. I am 76 and I want to avoid surgery whenever I can and take care of my body.

This provider could not care less about his patients. Orders unnecessary tests to boost his…read morerevenue. Refuses medication refills. AVOID at all costs.

I like Dr Patel and have been seeing him for years, but his office is a mess…read more I have experienced an egregious lack of commitment to the most basic level of communication and time management within his practice. Too many hours have been spent - yes hours - trying to sort out the mistakes caused by poor organization and communication within his team. They have dropped the ball on prescriptions, sleep studies, office visits and equipment suppliers. I have tried to get past it but over time, it all adds up. I have mentioned this to Dr.Patel directly. I believe he knows yet over the last few years he has not made patient care and communication a priority in his practice. Sadly, looking for a new physician to treat sleep apnea diagnosis.

Dr .Patel is super sweet and helpful. I brought my dads in a few weeks back and he helped and gave…read moreme ease on my worries. Now my dad has chronic bronchitis and I'm looking to make an appointment and bring him back here, since he is out of our network we come in as cash patients, and I truly feel comfortable doing so because I feel trust in him. I look forward to seeing him again with my dad because I trust we will be in good hands

I'm writing to report a series of problems with my recent sleep study appointment--both in…read morecommunication and in basic facility standards--that made the experience unprofessional and unnecessarily stressful. I received three automated texts asking me to press 1 to confirm the week of the study. I did so each time and was told "details to follow." No details ever arrived. The night of the study, I received a call from someone confirming the appointment. I told him I hadn't received any information. His only response was to bring a blanket and pillow. When I arrived at 10pm, the building was locked. The street was dark. I called the number from the earlier confirmation--no answer, despite calling five times. Fortunately, I had my original paper authorization, which listed the main sleep study number. Someone there was able to answer and eventually send someone down to let me in. The man who let me in wasn't concerned when I said I had received no arrival instructions. He just said, "Oh yeah, sorry." While being prepped, two other patients arrived and expressed the same confusion--no entry instructions, no one answering calls. Clearly, this isn't an isolated incident. The conditions inside were equally concerning. The bathroom had very little toilet paper. The soap dispenser was empty. The liquid soap on the sink was clearly refilled with something else--it didn't match the label and was watered down. The paper towel dispenser was empty, and instead, a small stack of loose paper towels had been placed on a table. Worst of all, there was urine on the floor surrounding the toilet. On top of that, one of the patients appeared to be monitored for sleep terrors. The walls were so thin that the noise disrupted any chance of restful sleep. The entire experience felt chaotic and unsanitary--completely at odds with the level of care one expects in a medical setting. I strongly urge your team to review communication protocols, patient access procedures, and basic hygiene standards. This was unacceptable.

Upping the rating to 3 stars because on my follow-up visit, the technician, Chris, was far more…read morecompassionate and professional than the tech on my first visit. It's still equivalent to a youth hostel as far as furnishings and comfort, so not a walk in the park.