Very disappointed. Called and made an appointment, went over details of issues of our dog not…read moreliking her nails cut, they said no problem. Arrived for appointment, woman at desk said three times yes she needs her nails cut. My wife went over how other groomers have been able to get them cut. Next the woman picked up the dog, but was not holding her tight and she jumped from her arms toward my wife and hit the wall and almost fell. We should have left. Just over an hour later we got a call that she was done. Upon pick up, they say they couldn't cut her nails. So they still have her a bath, why wouldn't you call the owner and explain this and give the option to continue when it was already stressed why she was coming in? Set up is not good, as if a dog does get away from staff they can easily run out if someone opens the door into a very busy parking lot. Sorry but we cannot recommend.

I brought my Blue Heeler to Scenthound Mount Dora on Saturday the 14th. It was a last minute…read moreappointment and I was so thankful they were able to fit him in. It was our first visit but certainly won't be our last. From start to finish their team was very communicative and you can tell customer service is at the top of their priority list! My dog was nervous being in a new situation and environment but they were very patient with him. I was so happy to learn from his report card (which the manager went over with me when I picked him up) that he was already in great shape! They do a whole wellness check, checking his skin, coat, teeth, nails, etc. every visit. He smelled amazing and was so happy when I picked him up. The store was clean and well organized. They offer a monthly membership, with different levels depending on the services you need, but you can always drop in for a la carte services without a membership. I will be back!

My family & I kept our horses & trained with Jennifer Medlock for many years. She started her…read morebusiness "Showtime Farm" out of our personal facility without overhead or the expectation to share a percentage of her earnings with us. She introduced us to a con artist who she was supposedly dating at the time. Chris Conner wrote up a false contract (she signed the approval of) to sell our show horse to new owners. We had decided to honor the contract once it was revealed, as the new owners had begun making their payments already. It was never our intention to sell the horse completely, but to find a partner in ownership instead. Jennifer removed our horses from the property one night without our permission under the claim that Chris had made a threat to their safety, which we later found was untrue. She took all horses besides those not associated with her lesson program. Only after their removal, she called to notify us. Once we found a new location for my mother's personal horse (who Jennifer had left behind) we planned to move my horse (whom she had taken) to the facility with him. Jennifer asked permission to keep my horse (Casey) on a free-lease agreement, as I had moved out of state to pursue my education, was then traveling for my career, and no longer riding. Her terms were: she would use him for her lesson program, provide his care & use partial lease agreements with students of interest to contribute towards his care. I agreed to this, since I would not be able to commit to my riding as I once did. I trusted her word over the next few years, when I'd contact her through phone calls & messages, that he was in good shape & being cared for with no complications. There were a few times where her business was slow and my family would write checks to cover his cost of care. We had never been notified of any severe health complications or troubles. Around 2012 I decided to begin riding again. I would visit the farm for occasional lessons & noticed that Casey's health had started to decline. I was not well-versed in animal husbandry at the time & took her word that he was "just aging & having a harder time keeping weight on". By 2013 I had started volunteering at a Thoroughbred Rescue and Recovery center & was learning about husbandry on a level which Jennifer had failed to teach. Casey's health was rapidly declining & as I shared his photos with my colleagues, the discussion began that his conditions were more likely due to neglect rather than age. Casey was, at that time, being kept outside, with no shelter, in a very small paddock, exposed to flooding & deep mud. When asked why he was not provided with a stall, she claimed he did not like them, and she had to deal with him having severe colic during a storm when she placed him in one. I was never contacted about this (or any) colic episodes. I was soon notified that her leasing client would no longer be doing a partial lease on him & we were to take over on his expenses again fully, ending the free lease. Fortunately, I was at an age & in a place to begin providing care for him on my own, with the help of my fiance (now husband). We decided that the cost of care with minimal accommodations at her facility was unsatisfactory, and that due to his declining health, he should be retired from her riding program at that time. We had the opportunity to move him to facility which would provide him to free access to a personal stall, an acre of grazing pasture, and would place him in a closer location where my family could visit with him daily. Jennifer was extremely volatile in her reaction towards our decision & reacted with threats against my family & myself, as well as extreme verbal assaults, despite my attempts to keep things diplomatic & peaceful. The following day she tried to reconcile over the phone, but our decision had been made. We moved Casey to a new facility shortly after & dedicated all to his recovery. He was rated a 2 out of 9 (with 1 being the thinnest) on the Henneke body score, by our equine vet. He was over due with zero records provided on multiple seasons of vaccines, dental care & hoof care. He had severe skin infections from his head to his tail with no signs of treatment. He was given minimal nutritional care, when he was in need of a very specialized senior diet. He showed obvious physical signs of neglect and behavior likened to possible trauma (abuse). She failed to report his health conditions, tell the truth about his reason for declining health, pull him from her training program to recover, or notify us of her inability to provide proper care from the beginning of his decline. Casey is now 26 years old and lives with us in Northern California in perfect health. I have before & after photos. I have decided to post this as she continues her work in Florida and I continue to encounter her supporters online who verbally assault me. I should have pressed charges then.

My wife used to keep her horses with and train under owner, Jennifer Medlock, for nearly a decade…read more By the time I met my wife, she was starting to notice the quality of care decrease. It was not until 2013, when my wife started volunteering with an equine rehabilitation center, that we obtained the knowledge and secondary professional opinions that her lesson horse was in neglectful circumstances under Jennifer Medlock. He was malnourished, suffering from skin infections, was overdue for vaccinations, hoof care, dental work, and was being kept in less than favorable conditions without shelter. Jennifer insisted that his condition was due to age rather than neglect, but after seeking professional input outside of Showtime Farm, we decided to relocate my wife's horse and retire him outside of the lesson program that Jennifer was still utilizing him for. It was my understanding over the year I was involved, that my wife's horse was being kept with Jennifer on a free-lease verbal agreement after relocating him to a new facility without prior permission.The entirety of that story can be seen in my wife's review. Jennifer had been partial leasing him to her students plus utilizing him for her lesson program for profit. We attempted to pursue his relocation and retirement in the most diplomatic way possible, but were met with verbal assault, slander, and threats by Jennifer and her close associates. Due to our finances being dedicated to the recovery of my wife's horse, we did not pursue legal actions, but regret not doing so. We still encounter verbal online attacks from her supporters several years later. My wife's horse has since made a full recovery and is now turning 26 years old under our personal care. He has been relocated to California with us and is living a happily retired life. I do not recommend this woman's services, as my personal experience with her has proven her actions dishonest, untrustworthy, neglectful, and potentially abusive. I would be extremely weary of her training and boarding methods and all those whom closely associate with her. Pictures of my wife's horse are available for viewing on her YELP review as well.

Marci is by far hands down an Angel! She is the only person I trust to come into my home to care…read morefor my 2 cats while I'm not there! I wouldn't even ask my friends to come into care for my pets! My senior cat always runs and hides ( she has always been a scaredy-cat ) But for the other cat, Marci is the highlight of her day ;) I've been using Marci and her staff/service for about 6-7 years I believe. She is accommodating in every way. No matter if I'm planning a vacation out of state or have a last minute emergency, I can count on her to check I on my Fur Babies! She is very loving towards my cats and treats them like her own...as expected...and I always get updates with pictures, which is an added bonus!! Who wouldn't want a picture of your pet while you are away! On extended visits away, she is nice enough to get the mail, water the plants and check the house for any break ins or if something is out of place. I have not met a more professional ,compassionate,knowledgeable person with such a big heart for animals and their owners! Thank you Marci and staff for everything!!!!

What a great place! Our pup loves it here and they take care of him like one of their own. The…read morewhole staff is amazing and so knowledgeable. We use their doggie day care 1-3x week and have also used for minor grooming like baths and nail trims. We also get our pet food from them along with a number of toys and treats. She doesn't carry anything she wouldn't give to her own pups, and many toys have tested in DDC. My dog loves it so much that he sits by the garage door every morning hoping its a DDC day!

Came here today for a grooming. We had Mattison and she did a great job on my dog. She was done in…read morean hour and didn't kennel her. I walked by the salon and saw my dog laying on her lap waiting for me. I usually use Petsmart, but tend to take too long with grooming and kennel her for a while before and after her grooming. From now on I'll be coming here to see Mattison!

Excellent customer service excellent place for your pets . Dino the pet groomer is excellent with…read morethe grooming and excellent with your pet highly recommended.

I had used Mel for 10 years. Never a problem. When I picked up my Yorkie, he looked like a 5 year…read moreold had groomed him. I told Mel I was not happy. She said she had broken clippers. Sounds like carpenter going to work with broken hammer. She said bring him to her house and she would do him there. She was to text me directions. Never heard a word again from her. My neighbor had the same experience except she said her dogs came home with fleas. Don't know what is going on there but they have gone to he** in a hand basket. Mel said she clipped him but it didn't look like her work. ' BUYER BEWARE"

One of my dogs hates being groomed. This is the only place I've taken him to where he isn't having…read morea panic attack when I pick him up. He's become much more confident with grooming from his experience here. Now, I travel from Georgia to visit family in FL and make sure I get my dogs groomed here each time I visit. It's that worth it to me.

Staff was not very friendly seemed just odd and lots of dogs barking seems like they keep them all…read morein one room with cages stacked. Overall wouldn't recommend just find somewhere else don't waste your time here.

No communication between check in and the groomers. Always get a different cut then asked for…read more Waste of time with having to come back second time to get correct. No attention to detail for sanitary areas when asked for short trimmed and paw area.