Cypress Lawn is very organized & professional. They make a challenging process easy to understand…read moreand navigate. I appreciated the timely responses and clear instructions - this was a tremendous help during a difficult time. I would like to acknowledge Paul, Linda & Gina for their tremendous work ethic and their care and understanding. They did not treat us as customers- they treated us like family.

We would like to sincerely thank Sandra Guzman for her assistance with my father's cemetery…read morearrangements. During such a difficult time for our family, she showed genuine kindness, patience, and professionalism throughout the entire process. She took the time to clearly explain everything and answered all of our questions with care and understanding. Sandra was very accommodating when scheduling meetings and made herself available when we needed guidance, which brought us a lot of comfort. Her calm and supportive approach helped ease the stress of making important decisions during an emotional time. We would also like to extend our gratitude to Sabrina Arsalan, who assisted us with my father's funeral services. She was equally supportive and attentive, and helped ensure everything ran smoothly. Her guidance and coordination made a meaningful difference and helped the service come together seamlessly. In addition, we want to acknowledge the reception staff for their warm hospitality. They were attentive from the moment we arrived and made sure we were comfortable, offering coffee and water and checking in to see if we needed anything. We are truly grateful for the respect, care, and compassion shown to our family. Sandra, Sabrina, and the entire staff helped make a very difficult experience feel more supported and manageable, and we deeply appreciate everything they did for us.

Overall positive experience. A bit tricky with language gaps as my Chinese is not good. My uncle…read morewas a bit stressed and the lady seemed to be over it. I know she must deal with a lot of people like that but it's normal to be histeric about where you will put your loved one, let alone a sibling. Otherwise, smooth. We didn't do a service as we don't have much family here. I did find that they put a "neighbor" too close to ours. Not even a foot difference. And plenty of space to the other sides. Not a fan of that. Wish they could scoot it over a bit so we have more space for our activities. Every other stone is fairly spaced like a foot except ours. Since then we come throughout the year and the facilities are always clean and can go use the restroom and get some snacks when open. I wish they'd update the hours so we know we can come use the restroom when we visit.

I would normally not give a review on a business like this, but our family's experience as we…read morecelebrated my father in law's beautiful life. Grateful is an understatement for the immaculate work the Golden Hill Memorial team did in supporting us through our loss. They were on top of all the details and guided us through the Chinese customs for honoring my father-in-law. Sue, Polly, Christina, Wilson, and Steven were so on top of everything. From the beautiful clean, modern venue, to the welcome treats and drinks for our guests. They really know how to run a tight ship. Each team member was personable and professional, as they consistently checked in on our family. All our guests were impressed with their hospitality and wide selection of post funeral ceremony offerings as we waited for the burial ceremony. I have never experienced such an elevated experience at a funeral, and it really surprised our family. Golden Hill Memorial goes above and beyond, and we are grateful for their care.

We spoke to other funeral homes that seemed to take advantage of our time of grief and only wanted…read moreto sell us more services. Garden Chapel is a rare gem. My family was so appreciative of how Annette helped us get through this very difficult time. She was patient, empathetic, gave great suggestions, guided us through the whole process and was so caring. They allowed us to decorate the chapel a few hours before, had ample seating and parking and a huge projector screen for slideshows and great speakers. I would definitely recommend Garden Chapel to my family and friends. They are not only in it for financial gain, but they truly care about your experience with them. To put icing on the cake, we were sent a card in remembrance of my Mom's one year death anniversary. It was such a nice touch and really encouraged me to write this review.

Wow! I'm so glad I found this location…read more Everyone here is so professional and I love that they're a small business because they really took the time to walk me through everything for my moms funeral. For them being a small business, I'm so shocked to see how much options they have and they're price points are very competitive. The parking lot is big and the chapel is well kept. I highly recommend them if ur looking for something more intimate with more privacy with your family.

From the very first conversation, Olga made an incredibly difficult time feel manageable. She was…read morethorough, attentive, and genuinely cared about taking care of our loved one and us. What truly set her apart was when we needed to relocate our loved one's remains to another city. This is not a simple process, and Olga became our true advocate every step of the way. She navigated the logistics, coordinated across multiple parties, and made sure nothing fell through the cracks. Whenever there was a hurdle, she handled it. We never felt like a transaction. Olga treated our family with dignity and compassion throughout, and her dedication made an already painful experience far more bearable. McAvoy O'Hara is incredibly fortunate to have her, and our family is grateful we found them!

The service that a funeral home provides is a difficult one, and Olga made every single thing about…read morethis experience easy to navigate, and she did it with love and kindness. I can't say enough about the compassion and love that we were shown here.

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

Every now and again you come across a person who you realize is born to do their job. Paul Larson,…read moreas a funeral director is one of those people. His compassion and professionalism for people are not to be questioned. He cares about what he does and wants to help families in their time of need. Paul and his staff recently handle my wife's service and went above and beyond what I would have expected. He talks you through the process and make sure that you take what every time you need in making decisions. The facility is clean and his staff are kind and above all profeessional.

Do not choose this cemetery. What a horrible place, you're much better off choosing Holy Cross!…read more Still local family run. Here is why: Cypress Lawn bought and took over Olivet Cemetery...and more, cremation businesses and funeral homes. It's now being run like a large for profit operation. It's like a car lot where some people are working on commission trying to make the most money. You are assigned a young sales person depending on your last name. Gone are the warm, friendly, mature adults. The first young man I spoke with after Cypress Lawn took over told me my mother couldn't be buried with my father, though she was assured of that right when she bought the plot. This is a different story than what the people at Olivet Cemetery told me before the change. My mom died in 2022 and I was just waiting for the house to be sold so I could bury her. Cypress gave me misinformation. They tried to upsell me. They did not follow through on their word (the chairman of the board included), nor on the commitments made to me in writing though I wrote a letter to the entire Board of Directors and the chairman - who finally wrote back and made promises and commitments they did not bother to keep. I've reached out many times and my dear mother, a well-known Dolger Senior center cafe volunteer and a respected public servant still remains unburied despite her right of internment. My father was a decorated war hero. This place is all about the money and as long as you have lots of money to put out to go along with their service model they will fawn over you.. My parents bought a plot at all Olivet cemetery in 1996 before it was bought by Cypress Lawn and new management has implemented new and changed policies. This is such a wrong and deeply upsetting situation for my family and I. I just want to honor my mom's final wishes. I shouldn't have to call multiple times, receive different stories, take the time to write to the entire board of directors and chairman of the board... Be made empty promises by the chairman of the board only to have to carry it further, next step is to find other entities, talk to the Better Business Bureau and whatever governing agency there is over cemeteries. This has been one of the most frustrating experiences of my life... We just want to honor our mother's last wish and for the cemetery to provide the necessary information and schedule to get her placed with her husband as she wanted.

This location is RIGHT ACROSS FROM LUCKY CHANCES CASINO!!…read moreIt's huge, clean and COLD!! Parking sucks just like other cemeteries when it's Ching Ming and getting out is a pain in the A$$! It's one entrance and exit, however, they added new road few years ago that connects to Olivet Cemetery which is next door, but it doesn't help either because during Ching Ming, it's just the WORST TRAFFIC EVER! Restrooms? Forget it! There's a small restroom cabin toward the lower left side (when facing toward the hill). Expect a line, and bring your own tissue wrap. That's why it's minus 1 star. The pro! It's huge, the roads are very smooth to drive thru. Lots of curves and turns but clean ones. They have all around maintenance staff to care for the facility and grounds. They don't have trees around, so no leaves, branches or seedlings, so it's really clean! You get a fabulous clear view looking over Daly City/Colma. They have name location place stones for each section so it's easy to find your loved one and each section have their own row letter. Along the lawn edges, there are faucet heads for ppl to wash their hands. There aren't bugs that crawl on your offerings (BUT BE AWARE OF SEAGULLS!!) We were at the highest hill, definitely worth the price my uncle paid. (As I mentioned above, you get an amazing view) Today's weather was high winds and chance of rain. Luckily, it was only sun and high winds. I didn't dress warm like you're in Chicago, which I regret because I was shivering!! Last week, I got semi sunburn on my t-zone and chest at the other Cypress Lawn & Chinese Cemetery, I came prepared today with sunscreen & scarf. We burned our Joss papers like all Chinese families do, there's no hiding or avoiding the smoke and ashes. But it's all part of the festivities. Another pro! So for those Pokémon Go fanatics, they have pokestop & pokegym!

Great service. Extremely organized. I referred several others to purchase niches there.read more

I called this company looking for someone to add Chinese characters to my mom's tombstone. I spoke…read moreto Ms. Chan on the phone. Even though her company only handles funeral services, she is extremely professional and helpful. She explained how to get quotes for the work I need and offer to provide phone numbers of these companies. The company usually does not want to waste their time if you are not doing business with them. I really appreciate how nice and helpful Ms. Chan was during my call.

I never leave reviews but I had to. Attending my family's funeral a few weeks ago was already an…read moreincredibly difficult time, and unfortunately, my experience with one of the front desk staff made it even more uncomfortable. As I walked in, I was greeted by someone who was eating Panda Express at the front desk and wrapped in what appeared to be a blanket. It was hard to feel like I was in a professional environment, especially while grieving. I chose Driscoll's because they are known for their professionalism during sensitive times like this. While the rest of the staff were kind, respectful, and presented themselves well, this particular employee stood out for all the wrong reasons. She later helped guide my family into the chapel, and it was disappointing to see that she was dressed in tennis shoes and a casual sweater -- not attire I would expect from someone representing a funeral home. Several members of my family commented on how out of place and inappropriate it felt. I truly appreciated the kindness of the rest of the staff, but I hope that management addresses the importance of maintaining a professional and compassionate presence, especially at the front desk.

When you lose someone you care about and your heart is breaking the words everyone should hear from…read moreA funeral home staff are " I'm so sorry for your loss..... We will take good care of them..... " Unfortunately, This did not happen when our loved one passed away. Very transactional - this is their business , and while the community relies on this service , it would be so helpful to hear those words ...... " I'm so sorry for you loss , I'm here to support , we will take care of your loved one ". Please consider doing better!