Dr Patel has been my dentist since moving to Dallas. I didn't know what true dental care was until…read moreI meet him and his staff. They know me and greet me by name. I never have to wait. And he's the nicest person you'll ever meet. He actually calls to check on his patients.

Finally found my new dentist! The entire staff was so personable and welcoming that they made me…read morefeel as if I had been a regular patient for years. Everyone was very knowledgeable and gentle on my teeth which is a biggie for me. I was skeptical due to their excellent rating but it is well deserved.

I cannot say enough Wonderful things about Dr. Shirey and Infinity Dental! I have been going to…read moresee them for over 5 years. I have referred many of my friends and family to them. Today was a classic example of why I do! I have a crown on a dental post that after many long years gave out on me on Sunday. I called them on Monday and they were able to get me in for a consult visit on this today. As we were scheduling me to come back for the repair tomorrow, the patient following my appointment cancelled. So, I was able to go right back in and have my crown repaired today! No pain! No issues. One GREAT staff. I used to dread going to the dentist, but I am always happy to go see Dr. Shirey and her staff!

WE LOVE DR. SHIREY!…read more Dr. Shirey has an incredible way to connect with her patients, and is a highly compassionate dentist who always prioritizes her patients needs. She goes above and beyond. We love her!

A serene environment with amazing staff with attention to detail to say the least! From the moment…read moreI walked in for my treatment my anxiety was lifted by the staff and the doctor that met me in the entry way, Dr. Slaughter. I discovered this amazing office 3 years ago as I was blessed to find out about Lakewood for the 1st time! They make you feel like you have been a patient for a very long time. Norma was the one to seat me for my treatment and you can tell she has passion for what she does. I even had treatment in a room with a big window with a beautiful cardinal visiting and their office Mascot Minnie Pearl to greet me and say hello! I am very blessed to have a found this office that is top notch all the way around! I even had to get a shot for numbing and Dr. Slaughter's gentle touch was just what I needed for my treatment! If you know, you know, like the last review said.

This dental practice is very well run! I have never had to wait in the waiting room more than 5…read moremin so they don't over schedule. I had an 8 am cleaning this week on one of the days we had ice but Jody was calling patients from home and getting them rescheduled; she was able to reschedule it within a few weeks. I am currently getting an implant here and Dr. Pope is wonderful! My husband also sees Dr. Slaughter.

Dr. Wong is wonderful and would highly recommend going to him. Got 2 cavities on the upper left and…read moreright and had absolutely no pain! Each cavity was done in 15 minutes and the staff were great. Been going to Dr. Wong for 2 years and this is the first time I had treatment with him - point being he is VERY conservative and you don't have to worry about him over diagnosing. Overall would highly recommend going here if you live close by and are looking for a dentist! Thank you Dr. Wong and staff!

ABSOLUTELY AMAZING. I will recommend everyone in the dfw area to go to The Dentist on Skillman. The…read moreoffice is beautiful and super modern. The staff are wonderful. They are so nice and personable. My dental hygienist, Jessica, was the definition of a perfect dentist hygienist. I usually dread going to the dentist but I can't wait to go back in 6 months. I had a great first time customer experience. 10/10 Life long customer!

I Love Dr Robinson and all the support staff. My husband and I have been seeing them for years and…read morehave referred multiple folks who have all had great experiences too. I am a very nervous patient. Hey, Im British so its probably a pre disposition . Everyone does a great job at making my visit pleasant. Today I even had a filling done with no gas or medication. (That's a big deal for me) and the process was both fast and comfortable. Thanks Dr Dena, you're the best! x

Charged me $850.00 just to use a polisher spin buffer on my already installed all on 4 dentures…read more Even the Hygienist said she wished all cleanings were this easy.

I agree. Wow!! Wow on every level from the administrative staff to my treatment. I went in for a…read moredental implant yesterday, and had THE BEST experience with new-comer Dr. Jake Moon! He is New Jersey's great loss and our gain, having moved with his wife and two kids just 2 weeks ago. I have a terrible, irrational fear of dentists that's on par with serial killers and vampires. However, I think he single-handedly put my lifelong fear to rest, which is a huge accomplishment! He explained everything thoroughly to where there were no surprises, was extremely patient comforting me and dealing with my fears, and best accomplishment of all - made the process painless. He even personally called a few hours later to make sure I was ok. One of his best quotes was, "Every time a patient signals pain, I feel a part of the pain with them. If you don't, you've gone numb to the human experience and should consider retirement." No need to consider that, Dr. Moon, since you delivered a wonderful, thoughtful and caring experience to a very happy patient.

After four years as a patient, I will never come back…read more Patrick is the only reason this review isn't entirely negative. He has always been kind, professional, and excellent at his job. I came in with a loose front crown causing pain. What should have been a straightforward cleaning and consultation turned into a nearly two-hour waste of time. I was left waiting repeatedly, moved between rooms with little communication, and saw a dentist who never introduced himself, seemed annoyed to be there, promised he would return after my cleaning, and never came back. The most frustrating part of the entire experience was the front desk employee who came in afterward. Despite the fact that I had already spent considerable time discussing my situation with both the hygienist and dentist, she spoke to me as if none of those conversations had happened. She insisted on explaining my own treatment plan back to me, gave me incorrect information about insurance coverage, and immediately began pushing me to schedule new crowns. When I explained that I was simply waiting for the dentist to return as promised so he could assess the tooth that was actually causing me pain, she informed me that wasn't possible because he was now in surgery. I then asked if I could see another dentist. Her response was that he was the only dentist available. That answer was honestly shocking considering there are multiple dentists listed by the practice and I've personally seen several different dentists there over the years. Apparently after wasting nearly two hours of my time, my only option was to come back in a week to see the same dentist who had already failed to return when promised. What made it worse was that after all of this, she immediately asked if I wanted to go ahead and book that appointment. I actually laughed because I thought she was joking. I left, sat in my car, called another dental office, and was seen an hour later. The difference was night and day. Professional staff, clear communication, transparent pricing, and a dentist who actually took the time to sit down and speak with me. I ended up moving forward with treatment there because I trusted them. This office has gone downhill. Patients are treated like inconveniences, communication is poor, and promises made in the exam room don't seem to matter. I won't be returning.

I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

Dr. Vanderbrook and his staff are very friendly and thorough. One cool thing is they have…read moretelevisions above the exam chairs so you get to watch something while you are having your teeth cleaned. I've also gotten a night guard from them, which was very well fitting and fairly reasonably priced. They'll also clean it for you for free each time you come. It's a very nice and family, friendly dentist office and I would highly recommend it to anyone in the area.

The BEST! My daughter loves going to the dentist. Best staff and care. Highly recommend for a…read morefamily dentist.

I was looking for a new dentist after moving to the area, and Dr. Fletcher's office looked…read morepromising based on the reviews. Unfortunately, my experience was extremely disappointing. They scheduled my first appointment incorrectly, then called me on the day of, confused about where I was. We rescheduled--but when I arrived for the second appointment, I was told I didn't have one. In fact, they had no record of me in their system at all. Their next available slot? Three months out. I'm sure Dr. Fletcher himself is a great dentist, but I'll never know. His front office is so disorganized that I lost time from work and gained nothing from the process. If you value your time and want a reliable appointment, I'd steer clear--at least until they get their scheduling under control.

We drive across the metroplex for this team of professionals. Wonderful service and care.read more

Long time patient of this practice, and like both doctors and my hygienist. Received a $150 bill…read morewith no explanation for services performed several months ago. I asked for an explanation since my services have always been covered in the past. They went out of network and forgot to let me know so I was left with expenses I could have avoided except for their failure to notify me. Said they sent email, but none in the regular address where I receive appointment information from them or in my spam (or texts back to 2018). Seems like they would have said something to me when I made my appointment or showed up. Changing networks is their prerogative, but performing services without telling me their status had changed is a dishonest move and so is misrepresenting notice.

This is a review of the Lakewood location. Dr. Spillman was an adequate dental provider until…read moreCOVID, when he added a $25 surcharge to each office visit, without prior notice. There are dentists in Lakewood who don't try to profit off of a pandemic.