I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

This is my third time having a kid undergo surgery with Dr. Park as the anesthesiologist for the…read moreprocedure, done through Silicon Valley Surgical Center. Each time, he has drawn a design on the mask used in the procedure as a souvenir for us to take home. I find him to be very caring, responsive, professional, and he has been phenomenal as a pediatric anesthesiologist. I hope to have him again if my kids require further surgeries. The kids handled the anesthesia very well and Dr. park worked on them back to back. There were minimal effects of the anesthesia and by 3pm, they were golden and back to their normal. The procedure for the first was done by 8:30am and the second was before 9am.

I'm just home from Ear and Nose surgery. Dr. Park was the anesthesiologist. He saw me before the…read moresurgery to make sure I understand the procedure. I'm 71 and a scuba diver. These procedures were to help me equalize my ears for plane rides and diving. Turns out he's a scuba diver too, as is my ENT, Dr. Ruffy (also wonderful). Dr. Park is compassionate, empathetic and great at his job. I'm feeling great!

I went to radiology and spoke with Maybelle, she is very pleasant and helpful. She retrieved my CD…read morequickly!. Please recognize Maybelle for a job well done. Cecilia Acosta

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

My experience with the actual medical team at Silicon Valley Surgery Center was excellent. The…read morenurse who took care of me was absolutely amazing--kind, attentive, and made me feel comfortable throughout the entire process. My anesthesiologist was also fantastic, and of course I had a great experience with my doctor. I felt very well cared for by the clinical team. Where I think there is room for improvement is the front-office experience. The front desk came across as somewhat unprofessional and there wasn't much acknowledgment or greeting when patients arrived. Communication with the finance department was also frustrating, as I had difficulty getting calls returned. Overall, the medical care itself was wonderful and that's ultimately the most important part to me. I just wish the administrative experience matched the level of professionalism and warmth I received from the nurses, anesthesiologist, and my doctor.

I had a wonderful experience today at the Silicon Valley Surgery Center. I was scheduled for a…read moretransforaminal epidural steroid injection in the lumbar region of my spine. This injection is meant to help decrease inflammation that was causing pressure on my sciatic nerve. We were warmly greeted when we arrived. I checked in at the front desk. Luckily, the day before, they emailed me a link to fill out all my paperwork. That proved to be very helpful and made the check-in process very easy and fast. The facility is very modern and large. There were quite a few people in the waiting area waiting to be called back for their procedures. The waiting area is very nice with plenty of seating. There was a big flat-screen TV for all to watch while waiting. They have a self-serve coffee area. You can choose your flavor and variety of Keurig pods and easily make yourself a nice hot coffee. My husband took advantage of that. I was called back within 15 minutes of checking in. The nurse taking care of me did a great job explaining the procedure and the order of events that were going to take place. She did an amazing job inserting my IV and kept me warm with heated blankets and a heating machine that blows warm air under the blankets. Since it was freezing in there, the warming machine felt so nice. I got to meet everyone in the surgical suite and was able to ask my Dr. questions before anesthesia was given to me. The surgeon, nurses, and technicians were all so nice and made me feel comfortable. Before I knew it, I was in recovery. The procedure was successful. They offered me juice of my choice while I was in the post-op area. The nurse removed my IV and helped me get dressed, while my husband moved the car to the patient pick-up area. This was one of the best outpatient experiences I have ever had. Everyone was so professional and friendly. They were very thorough with going over all my allergies. I'm allergic to a lot of medications, so that part is extremely important to get right. They took excellent care of me. If I need to have an out patient procedure, in the future, I would definitely choose to have it done here. I highly recommend coming here for an outpatient procedure.

I also have to echo a previous poster's comments about surprise bills. I, too, was told that…read moreKnowles was "in network," yet received about $1,500 of added bills from the surgery center that trickled in over several months after the procedure (not counting the $370 from the anesthesiologist that I understood would be separate). In addition, I paid $100 co-pay on the date of surgery; yet, this was never credited to my account. When I contacted billing and requested a full accounting and copy of my bill? CRICKETS. Billing here is horrible and NO ACCOUNTABILITY. I would not return or recommend this place.

I got my ACL surgery here and their billing is terrible. 10+ months since my surgery and still…read moredealing with double billing and reconciliation-- avoid!

After posting my review I was contacted by G2. I was told mistakes were made and I now owe nothing…read moreand I'm not in collections. I'm happy I was taken care of. I'm sad it took this to get here. G2 uses a third party for billing I'm told.

Be careful!! They will send your bill to collections without letting you know !…read more I called their billing department several times when I received the bill. The procedure I had was fully covered by my insurance company, so I asked billing department to correct the medical bill code. Instead of correcting the code, they sent my bill to collection without giving me notification. I called the billing department again , and asked staff to correct the medical bill code. The lady told me they cannot correct the code. She is only responsible for collection the money. It's really awful!

BEST PAIN MANAGEMENT DOCTOR EVER! I thought he retired but I…read more might be wrong. If he is back I am going back to him in 2 seconds split!! If you meet him once I promise you will be greatful to me!! And him of course. None better than Dr. Hopkins!

Dr.Hopkins has been God Sent to me.He is not only one of the smartest people I've ever met( he…read moreknows a little bit about everything but a lot about medicine) and he's very empathetic while cutting through the bullshit that has been projected on him by the DEA and other non-medical licensed individuals. He is retiring soon and I think it's important that I write a review about how he has helped me with the quality of my life. I am a chronic pain patient and have been his patient for almost 23 years .I have had four surgeries just in the last five years not to mention the shoulder surgery for a grade 5 slap tear I have to face in the next year and neck surgery after that and if I don't have him to do blocks on my back and shoulder in between i do not know how I will handle the pain even with pain medication .I am devastated he's leaving his practice and retiring because there's very few people who care about those of us that have chronic pain and need pain management doctors.what I love about Dr Hopkins is he fights for his patients.He takes a stand and his courage gives me courage to stand up and fight for my rights and for others. Finding another interventional pain management doctor to replace him is going to be hard but I know he will help me because that's just the kind of person he is ,he actually cares as he's a wonderful Doctor Who cares about his patients But he's a decent human being which we seem to be lacking these days . I've always listened and done exactly what he asks me to do like walking or working out even if I don't feel like it I do it anyway. I keep my weight down, I watch what I eat I know pain management does not just involve taking medicine it involves staying in shape mentally, physically, and spiritually.Thank you Dr Hopkins. Thank you for fighting for all of us who would've otherwise fallen through the cracks and maybe not even still be here if it wasn't for you. I use my platform working for a non profit local TV show to help others and keep the Focus on the less fortunate and speak up for those that don't have the strength and courage to fight for themselves. Thank you Dr Hopkins ,I pray to God I find someone who will take me under their wing like you have taken me. Sheila Thomas

I LOVE Dr. Cooper and can't say enough great things about her. She is incredibly kind and patient…read moreand has a wonderful bedside manner. She makes you feel comfortable from the moment you step into her office and goes above and beyond to ensure you receive the very best care. She helped me with my tired under eye dark circles, which I have struggled with for numerous years. Immediately after my procedure I could notice the difference. She is incredibly gentle while working on you and her knowledge and study of the work that she does is very apparent when speaking to her. I would recommend everyone I know go see her for any sort of fillers, Botox etc. She is so good at what she does!

Dr. Cooper is great. She is kind, knowledgeable and very careful. She takes the time to know what…read moreyou are looking for and the results you want. Thanks Dr. Cooper!

I cannot say enough wonderful things about Dr. Berkowitz. He is truly a rare combination of…read morebrilliance, artistry, and genuine compassion. From the moment I met him, I felt completely at ease. He listens deeply, understands exactly what you want, and offers thoughtful guidance without ever being pushy. His eye for detail is extraordinary -- he sees things other surgeons completely miss, and his creativity allows him to deliver results that are both natural and beautifully refined. What stood out most to me was how much he truly cares. He is patient, warm, and incredibly attentive throughout the entire process. He checks in, makes sure you're comfortable, and approaches every step with professionalism and kindness. I always felt that I was in the absolute best hands. And the results? Truly exceptional. Better than I could have imagined. He enhances your natural features in a way that still feels like you-just the very best version. His work is elegant, balanced, and meticulous. If you are looking for a surgeon who is not only technically gifted but also compassionate, intuitive, and dedicated to achieving the highest level of excellence, Dr. Berkowitz is the one. I am so grateful for him and would recommend him without hesitation.

I'm absolutely in love with Dr. Marisha and her team! From the moment I walked in, I felt so…read morewelcome. The customer service was phenomenal. Dr. Marisha is truly an artist. She paid attention to every single detail and made sure my lips came out perfect. She really knows what she's doing, and her expertise gave me so much confidence. I've officially found my new doctor and couldn't be happier with the results! Thank you Sis!! xoxo

I just learned over the last few days regarding horror stories regarding Dr Gutman and I'm crushed…read moreand so very disappointed. One situation was misdiagnosing one of my dearest friends. After dr Gutman's she visited another surgeon for a second opinion which turned out to be accurate and she did not need surgery. The situation which sealed the deal for me to lose all confidence in Dr Gutman was I just learned tonight, through a slip of the tongue, that while in high school my grandson had surgery for a pionoidal cyst. After surgery wound wasn't healing so returned to Dr Gutman who said it would heal just give it time and he was going on vacation. When I heard that I was very very upset even though it happened about three years ago. My daughter, grandson's mom, immediately took him to pediatrician who examined the would and referred them to wound care center. What kind of surgeon can't recognize and diagnose a wet wound that needs immediate attention at wound care. My opinion of Dr Gutman fell to the lowest score and I've lost all respect for him as a surgeon. His vacation was more important than his patient. With this information please do not put your trust and life in the hands of Dr Gutman. Don't mess with a grandma bear when it comes to her grandchildren. Think he's to preoccupied with his bridal gown designer and he's making bad medical decisions.

Posting for elderly father who was misdiagnosed. After two botched surgeries with multiple…read moreinfections and horrible care, we went elsewhere for extensive wound care and painful lengthy healing. Folks need to report negligent care to the board so it doesn't continue.