The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

This is my third time having a kid undergo surgery with Dr. Park as the anesthesiologist for the…read moreprocedure, done through Silicon Valley Surgical Center. Each time, he has drawn a design on the mask used in the procedure as a souvenir for us to take home. I find him to be very caring, responsive, professional, and he has been phenomenal as a pediatric anesthesiologist. I hope to have him again if my kids require further surgeries. The kids handled the anesthesia very well and Dr. park worked on them back to back. There were minimal effects of the anesthesia and by 3pm, they were golden and back to their normal. The procedure for the first was done by 8:30am and the second was before 9am.

I'm just home from Ear and Nose surgery. Dr. Park was the anesthesiologist. He saw me before the…read moresurgery to make sure I understand the procedure. I'm 71 and a scuba diver. These procedures were to help me equalize my ears for plane rides and diving. Turns out he's a scuba diver too, as is my ENT, Dr. Ruffy (also wonderful). Dr. Park is compassionate, empathetic and great at his job. I'm feeling great!

I was recently a patient and as i was being discharged. I got to cross paths with a PSA named Laura…read moreand she gave me so much comfort. Told someone funny dad jokes which made me feel so much better. She talked to me about her kids and she was just amazing with the care that she has in her heart. Thank You Laura for offering such care to me and being so attentive. Your jokes made my day

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

My experience with the team at this facility was exceptional. The patient coordinator that called…read moreme to review my info and offered insight on what to expect was knowledgeable and oh so calming. The anesthesiologist called me the night before and answered all my question. When I arrived, I was struck by the cleanliness of this facility! It must be fairly new and they are certainly maintaining it. Interestingly, they are still using lots of paper files versus going electronic. But all the nursing teams were kind and compassionate of my nervousness. My doctor came to visit with me and confirm all the information that had been confirmed many times before - super safe!! The anesthesiologist administered the propofol, and then I woke up, and it was all over, yay! Chatted with my doctor about the results and I was discharged promptly afterwards. For having to do this procedure, this team made it the best it could be!

My husband had surgery here late last year, here are the issues I witnessed and how upset they made…read moreme. They placed an iv and the end of the tubing fell on the ground, they didn't even pick it up, I ended up doing this! I told the nurse(male) it had been sitting on the ground, he poo-pooed me and wasn't even going to rub the tip off with rubbing alcohol until I insisted. This alone gave me a very bad feeling. Additionally he was expected to be there at 6:30 am, but they didn't start the procedure till after 4pm! For an anxious patient they just added to the anxiety he already had. I also didn't see anyone use hand sanitizer or change their gloves when they needed to. I wouldn't go back there unless I was desperate and it was an emergency.

Dr. Stratmann: I'm…read moredoing well thanks for following up email. I was a bit delirious yesterday, and the pain walking was a bit unbearable, but I survived. I only feel nauseous after I take my medication, which I take with food as prescribed. The pain had subsided a bit; I only feel it as I stand or bend to sit. I want to thank you for making me feel at ease regarding my aneurysm question; I was a bit nervous, but thanks again for your kindness, eye contact, reassurance, and your listening skills. You heard me when I said, putting the mask on makes me a bit uneasy and you made sure I didn't have to deal with it. Thank You! To me, there is nothing you need to change the call, the emails, your bedside manner, and your emphasis on the importance of pain management during recovery were very much needed. Stay awesome and know I appreciate you.

Highest recommendation for Dr. Greg!…read more Due to a prior bad surgical experience, I have high anxiety when "going under". I recently had an ear surgery and as surgeries go, it went so much better than anticipated. Dr. Greg called me the night before to check in. He then came and SAT at my bedside. We actually had a chat. He told me my email, which he had memorized, let me know he would follow up the following day, and he asked if I go by "Michelle". I told him I was nervous and he told me the hardest part about today was the car ride over...well that was a piece of cake because my sister drove me. When he left, I felt I was in really good hands. As I went to sit on the table for surgery, he was talking to me, while injecting me with 2 viles into my tube. I played down, the nurse told me to smooch up and honest to goodness it was the last thing I remember. Dr. Greg did not give me a chance to let my anxiety set in. He was on what I needed. When I woke up, I am told, I was asking for a margarita and if I was still in Mexico (I had just returned from vacation)...When I saw my sister sitting next to me, I love her, but the "dream" was over - she wasn't in Mexico with me. Dr. Greg checked in on my during recovery...I don't remember much there, but he did follow up with me via email and I told him the same as above. For someone who has much anxiety going under, it has a darn good ending. Listening to your patient only matters if you follow up with what THEY need. Bedside manner is MORE than key - and if you wake up feeling as though you are on vacation, well that's just bonus. Thank you Dr. Greg. Keep doing exactly what you're doing...you are doing it well!! Michelle

I also have to echo a previous poster's comments about surprise bills. I, too, was told that…read moreKnowles was "in network," yet received about $1,500 of added bills from the surgery center that trickled in over several months after the procedure (not counting the $370 from the anesthesiologist that I understood would be separate). In addition, I paid $100 co-pay on the date of surgery; yet, this was never credited to my account. When I contacted billing and requested a full accounting and copy of my bill? CRICKETS. Billing here is horrible and NO ACCOUNTABILITY. I would not return or recommend this place.

I got my ACL surgery here and their billing is terrible. 10+ months since my surgery and still…read moredealing with double billing and reconciliation-- avoid!

After posting my review I was contacted by G2. I was told mistakes were made and I now owe nothing…read moreand I'm not in collections. I'm happy I was taken care of. I'm sad it took this to get here. G2 uses a third party for billing I'm told.

Be careful!! They will send your bill to collections without letting you know !…read more I called their billing department several times when I received the bill. The procedure I had was fully covered by my insurance company, so I asked billing department to correct the medical bill code. Instead of correcting the code, they sent my bill to collection without giving me notification. I called the billing department again , and asked staff to correct the medical bill code. The lady told me they cannot correct the code. She is only responsible for collection the money. It's really awful!

BEST PAIN MANAGEMENT DOCTOR EVER! I thought he retired but I…read more might be wrong. If he is back I am going back to him in 2 seconds split!! If you meet him once I promise you will be greatful to me!! And him of course. None better than Dr. Hopkins!

Dr.Hopkins has been God Sent to me.He is not only one of the smartest people I've ever met( he…read moreknows a little bit about everything but a lot about medicine) and he's very empathetic while cutting through the bullshit that has been projected on him by the DEA and other non-medical licensed individuals. He is retiring soon and I think it's important that I write a review about how he has helped me with the quality of my life. I am a chronic pain patient and have been his patient for almost 23 years .I have had four surgeries just in the last five years not to mention the shoulder surgery for a grade 5 slap tear I have to face in the next year and neck surgery after that and if I don't have him to do blocks on my back and shoulder in between i do not know how I will handle the pain even with pain medication .I am devastated he's leaving his practice and retiring because there's very few people who care about those of us that have chronic pain and need pain management doctors.what I love about Dr Hopkins is he fights for his patients.He takes a stand and his courage gives me courage to stand up and fight for my rights and for others. Finding another interventional pain management doctor to replace him is going to be hard but I know he will help me because that's just the kind of person he is ,he actually cares as he's a wonderful Doctor Who cares about his patients But he's a decent human being which we seem to be lacking these days . I've always listened and done exactly what he asks me to do like walking or working out even if I don't feel like it I do it anyway. I keep my weight down, I watch what I eat I know pain management does not just involve taking medicine it involves staying in shape mentally, physically, and spiritually.Thank you Dr Hopkins. Thank you for fighting for all of us who would've otherwise fallen through the cracks and maybe not even still be here if it wasn't for you. I use my platform working for a non profit local TV show to help others and keep the Focus on the less fortunate and speak up for those that don't have the strength and courage to fight for themselves. Thank you Dr Hopkins ,I pray to God I find someone who will take me under their wing like you have taken me. Sheila Thomas

I cannot say enough wonderful things about Dr. Berkowitz. He is truly a rare combination of…read morebrilliance, artistry, and genuine compassion. From the moment I met him, I felt completely at ease. He listens deeply, understands exactly what you want, and offers thoughtful guidance without ever being pushy. His eye for detail is extraordinary -- he sees things other surgeons completely miss, and his creativity allows him to deliver results that are both natural and beautifully refined. What stood out most to me was how much he truly cares. He is patient, warm, and incredibly attentive throughout the entire process. He checks in, makes sure you're comfortable, and approaches every step with professionalism and kindness. I always felt that I was in the absolute best hands. And the results? Truly exceptional. Better than I could have imagined. He enhances your natural features in a way that still feels like you-just the very best version. His work is elegant, balanced, and meticulous. If you are looking for a surgeon who is not only technically gifted but also compassionate, intuitive, and dedicated to achieving the highest level of excellence, Dr. Berkowitz is the one. I am so grateful for him and would recommend him without hesitation.

I'm absolutely in love with Dr. Marisha and her team! From the moment I walked in, I felt so…read morewelcome. The customer service was phenomenal. Dr. Marisha is truly an artist. She paid attention to every single detail and made sure my lips came out perfect. She really knows what she's doing, and her expertise gave me so much confidence. I've officially found my new doctor and couldn't be happier with the results! Thank you Sis!! xoxo

I don't have a lot of experience with Doctors, but my limited experience with Dr. Gutman warrants a…read morereview. About a week ago, I notice some discomfort in one of my man parts, and after inspecting the area for days, I noticed a very small lump toward the top back of my testis (TMI I know). I spent the next few days unfortunately reading hours of information on Google and Reddit, along with hours of video on YouTube. My anxiety was so high, as I was convinced I had testicular cancer at 38 years old. I was able to make a quick appointment with Dr. Gutman after waiting only 2 days. I brought my wife with me, he sat us down, and asked me to tell him my concerns. After doing so, he performed the exam and within a minute, reassured me that what I had was a completely harmless cyst called a Spermatocele. I asked him to please check one more time because I wanted to be convinced. He knew how nervous I was, so he again thoroughly checked the area. When he told me there was nothing to worry about, he noticed that I had kid cash for the visit. Dr. Gutman proceeded to shake my hand and told his office staff to refund my exam fee. I was almost in tears with having the good news along with his selfless gesture. Great guy and I really appreciate him.

I just learned over the last few days regarding horror stories regarding Dr Gutman and I'm crushed…read moreand so very disappointed. One situation was misdiagnosing one of my dearest friends. After dr Gutman's she visited another surgeon for a second opinion which turned out to be accurate and she did not need surgery. The situation which sealed the deal for me to lose all confidence in Dr Gutman was I just learned tonight, through a slip of the tongue, that while in high school my grandson had surgery for a pionoidal cyst. After surgery wound wasn't healing so returned to Dr Gutman who said it would heal just give it time and he was going on vacation. When I heard that I was very very upset even though it happened about three years ago. My daughter, grandson's mom, immediately took him to pediatrician who examined the would and referred them to wound care center. What kind of surgeon can't recognize and diagnose a wet wound that needs immediate attention at wound care. My opinion of Dr Gutman fell to the lowest score and I've lost all respect for him as a surgeon. His vacation was more important than his patient. With this information please do not put your trust and life in the hands of Dr Gutman. Don't mess with a grandma bear when it comes to her grandchildren. Think he's to preoccupied with his bridal gown designer and he's making bad medical decisions.