Beware of "Payment Packing" at Gregg Young Chevrolet (and how I saved $6,000) Sharing a recent experience at Gregg Young Chevrolet that almost cost me over $6,000. I'm posting this so you can protect yourselves. When I purchased a 2026 Silverado, the finance office "snuck" a third-party warranty (EG Assurance/Ethos) into my contract for $5,420. They never mentioned the price or told me an Official Chevrolet factory warranty existed for $3,000 less. They simply manipulated the numbers to hit the monthly payment I asked for, a deceptive tactic called "Payment Packing." The Lesson: Always review your itemized contract! I found the $5,420 charge and confronted the Sales Manager. Because I went back within 24 hours, they were forced to redo my contract. My monthly payment dropped from $503 down to $401. That's $102 a month I would have been paying for a marked-up third-party product. Important Advice for your next purchase: Demand Manufacturer Warranties: Do not just accept a "Premium" plan. Ask for the Official Chevrolet Protection Plan (or Ford/GMC). Dealers push 3rd-party brands because they make more profit, but the factory plan is better and cheaper. Buy the Warranty "On the Side": You don't have to finance the warranty into your car loan! I am now purchasing an official manufacturer warranty separately from a high-volume dealer. Not only is it nearly $3,000 cheaper, but it also provides 2 EXTRA years of coverage and 30,000 MORE miles than the third-party plan the dealer snuck in. By paying for it separately (or rolling it into a low-rate refinance), I'm also avoiding 5 years of interest on a marked-up price. Know the Law: In Nebraska, you have a 30-day "free-look" period to cancel service contracts for a 100% refund. If a dealer sneaks one in, go back and demand it be removed. Don't let them work the numbers to "fit your payment" while hiding the true cost. Stay sharp! read more

Worst. Ever. I wish I could use zero stars. You all need to do better. Be better. I had some hope from someone in the finance department. But no. I have never missed a payment on a car I'm probably paying 3 times it is worth. And was bullied by them. I have the text exchanges. Don't ever go here. read more

Really frustrated recently when we made an appointment weeks in advance for 2:30 on a weekday. When my husband arrived at 2:30, they said they were too busy to get to his car but he could leave it there for an unspecified amount of days until they get to it. I understand busy, but it would have been kind and professional to have called my husband to let them know before he took off work and made the drive to the dealership. Always had great service for other things but this just baffled us. read more

Never buy a vehicle from Gregg Young Chevy. I had a terrible buying experience there. I have PTSD from the Army. I do not do well with car dealers that stress me out, play games, are unorganized and lie about pricing. I had gotten screwed on a previous car deal and came in agitated. I needed to find a replacement car and GM Andy Therrian being the POS car dealer he is saw blood in the water and tried to screw me. So I got angry. And upon further reflection he deserved my anger. I sent a screenshot of the VIN and the "Gregg Young Guaranteed Price" for that specific vehicle, to the salesman before I got there. I also told him l'd like the $750 GM military veteran discount. I test drove the vehicle and was ready to the deal. I thought when the salesman came back with the final price it would be $750 less than the "Gregg Young Guaranteed Price". But instead it was $2,000 more expensive!! They tried to up charge me. Dishonest scum bags. The GM Andy Therrian is an arrogant fat slob. Runs the place like a frat house. Bunch of arrogant assholes there. I ended buying from Woodhouse Chevy Omaha. I had an amazing no BS buying experience at Woodhouse. They treated me with respect and gave me a fair deal like I expected. No BS games there. read more

Gregg Young Chevrolet - 2025 Chevy Equinox EV! - Car Dealers Near Me - Omaha, Nebraska

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It was friendly, and customer satisfaction was extremely important to everyone I had interactions with. Shout out to Mike Q and K.T. Update- in getting ready to get my plates, noticed that things were off. Watch out for the finance guys, with the exception of Matt. We were sold an additional warranty package after it was explained that Chevy know has a limited warranty blah blah blah. We were also sold gap insurance, me being an agent I stated I could add that to my policy. Finance guy then went onto confirm coverage and how insurance pays on their gap. Hmm guys he isn't licensed to confirm coverage, nonono!! Then to find out my taxes were figured at 5 2 instead of 5.5. After reaching out and Matt helping me, we were able to cancel the extended warranty and gap, and dealership issued a check for the missing amount of my taxes, have yet to receive this. Things didn't sit well so reach out to Andy Wednesday, explained things just didn't sit well. He was supposed to contact me before the end of the day, hmm nope and today is Friday. I did call on Thursday 2x's and was put on hold for 5 minutes. Not ok read more

We purchased a vehicle back in April of 2025 and I still cringe thinking at the poor experience with the salesman. He tried to talk us into buying more car than we needed. He asked where we took our kids to daycare and how much we spent. He told us to switch to ---- daycare because it was cheaper. In what world so you value an overpriced car over the wellbeing of children? Super cringe. He also lied about what was covered in one of the extended plans then denied lying about it. He was really defensive when we saw him next. read more

Won't buy again, To much pressure to buy the extended warranty program, in fact never mentioned it, they just added it to the price. Then it was a nightmare to get my money back when I realized what they had done. Then the had the money back from the gap insurance, and lied about having it back for at least two months. I would not purchase a truck from them. Matt in Lincoln read more

I took my vehicle in for an engine oil leak on bell housing. The advisor sent texts with links for updates. The advisor called. He said it needed the valve cover gasket replaced. I asked are you sure? I just had the valve cover gasket and rear main seal replaced almost 2wks before I brought it to you. The other shop said my oil pan gasket is leaking now so I bought it here. He assured me it was the valve cover gasket, and the tech made a video of it in the report. After I looked at it and what the tech said, I figured that the other shop botched the valve cover gasket replacement and was trying to get over. I said replace it, document and take pictures. He said he understood and it would be added to the repair order. I picked up vehicle on a Thursday, no pics or documents like I requested. I had to dropped off again Sunday night because oil was still leaking. I messaged about the inspection plate and rubber plugs were also missing from bell housing. The next day a service advisor said its either the oil pan gasket or the rear main seal that's leaking but they won't know until they take it apart and the price was in the $5000. I said no. They said it wasn't the rear main seal nor the oil pan gasket and it's even in video and texts. I said you guys can't turn around and say it leaking from where you said it wasn't. I said either refund my money, fix it without me being out of more money because you said it wasn't leaking from there or I will take other matters. I spoke with the service manager. I recorded the call and informed him I was recording. He said that he will get my inspection plates and plugs put back on my bell housing. After discussing the situation for 4min he pulled the well the tech said he'd will start with replacing the valve cover gasket first. This sounds like a scam. He declined to refund my money for the misdiagnosis repair and declined to repair it courtesy of them. I said I will pick up my vehicle and take other matters. I looked under my vehicle right there in the lot before getting in and made a video. Inspection plates were installed but not the rubber plugs. My transmission and ignition is now having problems. I'm sure its from driving without the inspection plates or rubber plugs on the bell hosing those days. They should refund my money for the unnecessary repair and now pay for whatever problem from them not replacing the plates and plugs read more

Been going there for all maintenance on my car. The warranty was almost up this last oil change and started having problems. First my tire was missing a weight and they said I needed an alignment. got This fixed some where else. I figured since the warranty was pretty much expired I would start doing the oil changes myself and save 100 to 150 bucks. drained the oil and it looked like it has never been changed. Still had the original filter on to too. It was also missing the drain plug gasket. Then went to change the cabin filter and it was missing and the door to it was open. Very disappointed in their service and would never recommend anyone going there for any reason at all . Worst service ever. read more

My car buying and service experience at this dealership has been a nightmare. I purchased a used Subaru on December 23rd, and the entire process was a disaster. My husband spent hours going back and forth with an intern, a salesperson, the finance manager, and the sales manager just to get clear numbers. The intern repeatedly said, "I'm just an intern; I don't handle that," which was ridiculous. It took forever to finally speak with someone who could provide actual numbers. They used shady tactics like payment packing, and their documentation fee was an outrageous price of $499 which is pure profit for them. I put a deposit down in the morning, and when my husband went to test drive and negotiate the price, they would only drop it by $500. I knew how much they gave the person who traded it in, so I wasn't happy. My husband asked if we could come back the next day because I wasn't 100% sure, and I was working until they closed. They refused, saying they'd have to refund my deposit and put the car back on the lot, even though I had put the deposit down less than six hours earlier. After purchasing the car, I reviewed the service history and contacted the previous shop that maintained it. That's when I found out it needed a new engine due to low PSI. I called the service department, and they agreed to run a compression test while it was in service for a wheel bearing (took 11 days BTW). The test came back "fine," but Subaru-certified technicians later confirmed it was NOT fine. The salesman, Peyton, claimed that Gregg "stands behind the vehicles" they sell and "doesn't want to see his name on the side of the road." That's laughable because we've been stranded TWICE in the past month. When I called the GSM about the issues, Andy dismissed Subaru's findings, saying, "We have to go off what our service department says." Of course, their techs claimed it was fine, but they didn't perform the test properly. I requested detailed results, and almost a month later, I still haven't received them. Worse, the service department broke multiple things while working on the wheel bearing. If they can't replace a simple wheel bearing without causing more damage, why would I trust them to test my engine properly? Subaru's standard PSI range is 142-175 per cylinder, there can't be more than a 7PSI difference between a cylinder. The car's results were Cylinder 1: 125 PSI, Cylinder 2: 117 PSI, Cylinder 3: 130 PSI, and Cylinder 4: 130 PSI, all below standard. A 13 PSI difference is catastrophic. 3 Subaru-certified techs confirmed the engine needed replacement, but Gregg Young's non-certified techs insisted otherwise. I also addressed concerns about the 30-day powertrain warranty. Both the salesman and the finance manager assured me MULTIPLE times that it covered the vehicle despite modifications. However, when the warranty inspector looked at it, he immediately denied the claim due to modifications. Andy made excuses, saying, "The finance manager didn't know it was modified." That's a lie because I signed a paper before the warranty stating that I knew it was modified! To make matters worse, they offered to sell me a $3,000 extended warranty. Imagine if I had bought it, it would've been useless! I planned to purchase an extended warranty after the 30-day one expired, but couldn't because you can't buy one for a non-operational vehicle. End of sale, I received no follow up. The dealership refused to renegotiate the price to cover even a fraction of the $11,000 repair bill, even though I had just spent $16,500 on a car and $7,000+ on cosmetic items and body repair on a vehicle I can't even drive. Eventually, they agreed to take the vehicle back on February 8th. But now it's March 5th and I STILL haven't received my refund! They're holding over $6,000 of my money. My husband and I have been forced to share one car for weeks as they refuse to return my money in a timely manner. There's so much more I could say, but I'll leave it at this: RUN and don't look back. I'm in the market for a Chevy Tahoe, take a guess where I WON'T be buying it! read more

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Well this was the most pleasant car shopping experience I've had. My husband had a specific Chevy vehicle he was after and had a hard time find anything in stock so had pretty much given up hope. We were on our way to the dealership next door as they had something similar (non Chevy), but much larger, in the same price range. We thought we should stop into Gregg Young to give it one last shot on what he was really after and was surprised that there was something in stock. Zane was our sales rep and was very friendly and knowledgeable. Fun fact, his dad and brother work at the dealership too! He brought the car up front so we didn't have to walk in the heat and took us for a test drive. We still wanted to do our due diligence so decided to go to the competitor next door and see the other options. Even though that vehicle was quite a bit larger for almost exactly the same price, we felt a better vibe all around at Gregg Young. We went back immediately and purchased the car from Zane. Even though we weren't financing, we still worked with Matt in the finance department for all the paperwork and payment. He was so friendly and easy to talk to. He gave us some insight on the company and ownership in general and you could tell he thoroughly enjoyed his job. Bonus points for this dealership having an actual restaurant inside - the Corvette Café. Although it wasn't open when we were there, we did dine there one time whilst in the area. No surprise that the staff there was just as friendly and welcoming as what we experienced in purchasing our vehicle. Most of the vehicles we've purchased have been Jeeps but this was our first Chevy for work travel purposes. Delighted to know that Gregg Young also has a Jeep dealership in Plattsmouth so we will probably make the trek out there when it's time to purchase a new Jeep. read more

I have purchased two new cars from Gregg Young Chevrolet. The latest being a 2020 Equinox. At that time, I purchased an Extended Mile Plan from them. However, they are not honoring the extended warranty and in fact they never activated it with the company they went through for the warranty. So, I am out $2,926.00 which they will not refund, nor honor the Lifetime benefits I purchased. Crooks! read more

I drive GM products. I purchase new every couple years . The Chevy dealer I frequent are not located in Omaha ! I have tried GY Chevrolet more then once because they are close to my house. but, always end up 30 miles from my house to buy new Chevy's. Whenever I call GY dealership we Always get off on the wrong foot is the best way I can explain it. Communications are mostly rude from my experiences. Unfortunate looks like a nice dealership ! read more

Beautiful and clean facilities (there is a whole cafe in there! You can get a fresh burger and fries!), lots of available workers, very friendly and attentive staff. This is where I will be taking my car from now on and I have to pass two other GM dealerships to get to that one. read more

Had a great experience with the crew at Greg Youngg. Bought a Hummer H3 Alpha from them sight unseen. They disclosed all blemishes and asked to keep it for an extra week to service and address any issues it may have had before I flew in and drove it back to Southern California. I'd like to give a shoutout to Andy (Andrew) Kohl from the Service Department for his excellent customer service whom followed up to make ensure that it was performing as advertised. read more

Gregg Young Chevrolet - Car Dealers Near Me - Omaha, Nebraska

Paul Kern is an excellent car salesman! My family has purchased over 20 vehicles from Gregg Young and they never disappoint!! The service department is top notch as well. Trent and Bri take great care of our vehicles and I don't know what we would do without them. Thank you all for the amazing service!! read more

I traded in a truck for a used car with Blake at GY Chevy. Blake was low pressure and let me thoroughly kick the tires on the used car I was looking to trade for. Price was good/great, the value I was given on my trade was in line with market value. The process took some time getting through finance and the sales tactics for service and warranty stuff stinks but that happens at every dealership anymore, unfortunately. There were a few small issues with the car that were noticed as they topped the gas tank off for me which delayed my taking delivery of it by 2 days but GY Chevy fixed them and made sure the car was right before I took off with it which I am thankful for. Blake did a good job and GY Chevy did as well. Overall I am pretty happy with the experience. read more

Today I took my wife's 2012 Chevy Cruze into the Greg Young Service department for an unknown electrical issue. They called and advised, that it was the Negative Battery Cable that was bad. Quoted price: 535.36 After doing some research online, I found a GM Issued Service Bulletin (14311B) That listed the part number as well as required Labor time to fix this problem. Required Labor time by GM service bulletin: .9 Hours Greg Young wanted: 59.99 For part # 22754271 GM Direct Online Wanted: 20.96 After bringing the Service Bulletin to there attention they immediately started to look into the quoted price and stated that it was incorrect. The cost to fix it was going to be: 134.99. Then bringing to there attention the price for the part on GM Online was only 20.96, they had to go and re-quote me once again. Greg young ended up charging me 28.64 for the part. I ended up paying a total of 105.64 with parts and labor. Initial Bill: 535.36 Bill after research: 105.64 Total Savings: 429.72 Take your car someplace else! read more

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Oh where to begin with this experience. I was looking for a third row suv very close to the end of my pregnancy and found a few I liked at Gregg Young. The sales rep that responded to my general inquiry on the website reached out to set up a time. I wanted to look while my kids were in school, so day time worked better than evening. The sales rep has a full time job outside of the dealership, but he made arrangements to meet me during the day. However he let me know he used his PTO to meet me. So I immediately felt guilty and like I had to make a purchase. I didn't really find anything that day and wanted my husband to come back with me. When we came Saturday morning we looked at a few vehicles. When we came to talk numbers the sales rep offered breakfast from their cafe. My husband ordered and item and as the rep walked away he says "so I'm going to buy this for you, do you think you can make a purchase today!" Talk about uncomfortable...is an $8 burrito the same as a $45k vehicle? When it came to numbers/payments they were pretty high compared to other Chevy dealers and while the rep proclaimed they cannot be best on price we ended up finding the same Chevy package at a different dealer with a payment almost $60 less per month. Overall the service was that of a cliche and their pricing may not be the best in town. read more

The best car buying experience. I came up from Kansas City and they had my truck ready to go. My salesman Mike Quattrochi was great!!! Highly recommend this dealer very honest people. read more

I was on a road trip through Omaha and drove over a pothole that caused a bent rim on my minivan. I was told that to run diagnostic on potential damages besides fixing the rim would cost $130 unless I do the repairs. They came back with a long list of things totalling $3500 (some of which I found out later to be not critical). I had no time and no money to do the repairs and had to pay $130. I equate it to highway robbery. Update: I've now lived in Omaha for seven years, and would recommend against going to this dealer for sales and service every chance I have. They try to rip you off. read more

Was coming home from from a South Dakota fishing trip when my 2018 Silverado had a check engine light come on. The pick up started jerking really hard and died on the interstate. After letting it sit and cool down It did start back up. I called Greg young to get a service appointment. They told me it was going to be a month before they could get me in. Are you kidding me? Called another shop here in town and they said bring it right by and they would hook it to the scanner and see what was going on. It ended up being something with the fuel pressure. Greg young wouldn't even tell me what it could possibly be. I will never take a vehicle to Greg young and I don't recommend them to anyone. read more

Best car buying experience I've ever had; hands down! I was looking around at my opinions and after reading far too many reviews online I settled on Gregg Young. They had a car I was looking at and it was the cheapest in town. I decided just to apply for financing to see if this was a possible thing. (I'll be the first to admit my credit is bad) Charles ended up calling me and was very kind and he told me all about the car I was looking at and even offered to have someone pick me up since I didn't have a car to get there. I ended up having family take me, but I was impressed they offered. He was about 99% sure we could get the financing no issues so me and the In-laws went across town. The place is huge; probably the largest selection of cars I've seen at a dealership. We walked in and were greeted by several people. Since Charles was busy with someone else his co-worker Jacob helped us. He was probably the least pushy car salesman I've ever talked with. He showed us the car I originally went to look at (a 2015 lime green chevy spark), but I wasn't too impressed after all. They also had a Chevy Sonic LT, black, that they showed me. I was in love when I saw it. We took it around the block and it was a nice ride. We sat down and went over numbers and we ended up settling on a very respectable price. Unlike the last 2 times I've bought a car in Council Bluffs (won't mention names at the moment), these guys weren't jerks about the price and actually worked with me. Not only that they were able to get me an awesome low interest rate. Quaid, the financing sign on the line guy, was an absolute sweetheart to us. He even discounted us further and in the end I drove away with my new Sonic LT. 4 days later and so far no buyers remorse. It was the most professional and relaxed car buying experience I've had. So much so my in-laws said they'd consider buying their next car there, and you know what I probably would too. However, I plan on keeping this car for many years to come. Thanks Jacob, Charles, and Quaid for being awesome! read more

Saw a vehicle on line. We called and told them we would be there at 7:30pm to test drive it as it was exactly what we were looking for. After driving an hour to their location, we arrived at 7:30. They informed us they sold the vehicle an hour ago. No phone call. Not good business. read more

My mother bought a used car from them less then 2 months ago for my daughter. Yes, I know it is used and there are no guarantees. But we were also told that the car had been completely gone through and there were no issues. Also told they pride themselves on their reputation. Both quotes from the salesman Mike. Last week we had to put $400 for a bad valve cover, they should have seen that. Now this week we are looking at anothe $800 for the thermostat and air bag service. So far they are basically saying tough luck. Mike was going to see if they could pay for half of the $800, what a joke, but hightly doubts it as his manager never does that. Will not recommend them to anyone nor would we ever buy another car from them. If I could post negative stars I would. read more

Nice dealership. There's a cafe to get your grub on while waiting for service or oil changes, etc.

If it were the 1st or 2nd time, I wouldn't think anything of it. But after 11 years, starting when I bought the vehicle at that very dealership, I'm done with their service dept. Bought my truck out there for an oil change the other night, as they now do "Quick Lube" instead of appointments for oil changes. They also jacked the price up. So for 59.95 I was told I get the oil changed, a car wash and the interior vacuumed. Well I guess 2/4 ain't bad! They only vacuumed the drivers seat and floor, and didn't wash the truck AT ALL! Because the truck is a light color and the sun was setting, I didn't even notice it wasn't clean on the outside till I stopped to get gas some 90 blocks away. Called out there and the service rep told me if I got back there before 9p he could give me a code and run it through the wash myself, which I reluctantly did. And by the time I finally got out of the wash, they were closed for the night, so there was nobody to properly vacuum the interior. I called again the next day and spoke to a manager about all of this, and he only offered a half assed apology but no concessions or corrections. So I guess after 11 years and 150k miles my truck and my business doesn't matter to them anymore. So it's Jiffy Lube from here on out! I'm very sure that I won't have to vacuum and clean my own windows there! read more

The upmost worst experience and biggest headache! We saw a truck we wanted on their website, however we live in Iowa. They directed us to their Newton store even though we were willing to drive to Omaha. Newton was then to arrange us to get the truck. We waited a week for this truck and found out by our asking the truck was sold out from under us! Everyone we talked to couldn't have been any more unprofessional! Run of you are looking here, plenty of other amazing dealerships to work with! They lost out on a great and easy sale!! We are off today to Minneapolis to get a truck! read more

In May 2019, I purchased a car from Gregg Young Chevrolet via salesman Dominico Catania. It was my first purchase in Nebraska and I was not aware of how registration fees and taxes work. I was concerned I would not be able to pay the registration fee. The new car purchase was out of necessity as our paid off car had been totalled in a wreck the day before. Dominico advised me that there was a way to extend the 30 day registration window by paying about a $20 fee. He said this would be available to renew 2 times after the 30 days. I trusted his knowledge as he said he had been in car sales for over 10 years. I knew I would need more time to pay the registration and taxes because I was adding a new expense. My wife was with me and we both asked him about the registration and taxes at least 3-4 times. He stated the same. When I called the DMV for an extension they said no such thing existed. I was furious as I was lied to and misled so Dominico and Gregg Young could make the sale. The reality is, if I had been told told the registration and taxes would be in 30 days no matter what, the purchase of the car would have had to wait a little longer. In addition, when I brought the new car back to the dealership the next day because they did not clean it or fill it with gas, they crashed it. The dealership said they would not report it and just fix it back to new. I fought against this although they insisted they would fix it back to new. They eventually gave me a new car and not the crashed one. I would speculate they fixed the crashed car and are selling it to a different consumer as "new" when it is not. I've bought several new cars in the past and it's always difficult dealing with the purchase - it takes time and negotiation. But this was by far the worst experience. Being lied to, then trying to be scammed into taking home a crashed car, then finding out the salesman lied again. Even if you're in a desperate situation, I encourage you to stay away from this dealership. read more

Last week my wife had some warranty work done on the vehicle and was given a loaner to take while the vehicle was being worked on. During the course of having the vehicle my wife had an accident involving a non moving car. There was a little scrape on the molding and the frame had some scuffs on it (see pictures) this was a minor (very minor) bump. That being said, she was responsible for the accident and according to the agreement she signed she was responsible for the damage. I was going to try and determine if I should pay for it out-of-pocket if it was under or around $500 to keep from filing a claim or let the insurance take care of it. I decided to take the car back knowing how typical dealers deal with women. My wife had filed a police report when the accident happened. When I approach the service person and told him about the accident and asked if he had heard about it. His first response was to look to the body guys and wave them over immediately. He had a cocky attitude and told me no I hadn't heard about it and continue to check me in. There was no empathy no smile on his face just a typical I'm in charge and I'll dictate what happens here. I talked to the body person who explained he would have to write it up and get it fixed. I immediately felt like they were going to jam on me so just to get an idea I looked up the body molding on that particular truck which came out to be $23 on GMC's website. I also asked the service person to see the contract that my wife signed to see if we had to get it repaired through them since it was our insurance paying for the vehicle. I realize this was a longshot but wanted to check to see. Again during this whole process he had very little words for me. Almost as if he were offended that I would even asked to see the contract. When I asked him where it says it in the contract that we have to get it repaired from them he said it's in there I told him I didn't see it he then repeated it's in there. He then headed to the body shop area where I followed him. The body person was there and gave me the quote,1300! I looked at the quote and saw the molding was 80.00. The service person left and I talked to the body person for a few minutes regarding my future options if I were to have this happen again. The service person showed back up with his manager who was posturing as if I was a problem customer. He asked if there was a problem and I said "no we we're just talking about this (what I thought was a new policy) he stated it wasn't new and left. At this time it was 515 in the evening. The service person told the body person that they would need to contact the insurance agency and collect the deductible from me before I left. At this point I was not prepared to pay a deductible before I talked to my insurance agent and or my lawyer. Then came the comments. "You had the accident now you need to pay for it". I told the service person I felt like I wasn't allowed to leave unless I paid the deductible. He stated that's correct. I asked who makes that decision? He stated Greg Young and the insurance company. I then told him to go get the service manager because I was starting to feel like I'm being held against my will. The manager then came in. To set this up he appears to be a body builder. He came in and asked what the problem was. I told him I felt like I was having to stay until the deductible is paid. He then stated that's correct and asked what my deductible was. I told him I wasn't sure. He then informed me that his deductible is 500 and how did I not know what my deductible was. I said so you're calling me a liar. He then informed me that I have a debt that I need to pay and that's what I need to do. I told him so now I'm a deadbeat. I told him at that time it wasn't that I wasn't going to pay it but I needed to talk to my insurance company to see which way I wanted to handle it. At that point I'd had enough. I asked him what was gonna happen if I left he said he would call the police. I said on a civil issue? He informed me that they get stuck paying the deductibles because the people leave and don't come back. I am formed him that I would talk to my insurance agent and call them the next day and I left. I am angry that they tried to make money on me. Seeing the part was $25 from GMConline and I know Greg Young doesn't pay that much for the part. So basically they were charging me as if I was a regular customer that came into the body shop. all I was trying to do was decide which was the best way to handle it and from the get go there was nothing but attitude. We ultimately filed a claim through the insurance but needless to say we will never go back there again. My advice is if you do go there for service work and they offer a loaner car, you're better off not using it, in my experience it's just another way to make money off you. read more

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NEVER EVER GO TO GREG YOUNG CHEVROLET! First bill to fix my car $2500. Called and reported them to the better business bureau...I surprisingly get another invoice for the repair this time $1800.00 to fix my car....Just went to MadHatter Exhaust...guess what??? Only $262.00 to fix my car....So what have I learned. Greg Young Cevrolet takes advantage of its customers. Their pre-owned vehicles are in now way certified and if they are they do NOT stand by their work. So if u wanna get ripped of and be sold a lemon Greg Young Chevrolet is the place to go! read more

Bought my 2017 MKC Lincoln in January of 2021 from Gregg Young. From the beginning it was nothing but problems. At first, "sales manager" Zach Nielsen seemed nice and caring with actually attempting to get the issues resolved. To sum my experience up. They had my car for easily a total of 7 months out of the 12 months. Yes, they provided a loaner as that was per my extended warranty contract. But if any of you have had to drive a loaner, it is nothing like your own vehicle and you are limited to where and what you can do in loaners. Over the 12 months of them attempting to fix my car, they would go weeks (literally) without contacting me with an update. I had to constantly call them to get a status update. Every time they would call and let me know that it's fixed and ready for pick up, I would pick it up and the issue would still be there. This truly went on for months. Jump to this January (2022), once again, I was trying to get in contact with our service tech and was getting no call back. After almost 3 weeks went by, my husband had to drive out to GY just to get an answer. No, we were not happy with this whatsoever and really who would've been?! Anyways, many words were said between multiple GY employees and my husband. Zach informed my husband to let me know that "I shouldn't be so nice. That if this was such an urgent matter, I should've just been mean so they would know that this is high priority." (yes, I sure did call Zach asap after that and gave him a piece of my mind). Zach also said that he and the GM would be having a meeting that Monday and he would get back to us. We have yet to hear back from that "meeting". We also found out that the service tech that was responsible for my car and keeping me in the know, had parked my car in GY's parking lot, placed the keys "somewhere" and just didn't get back to it...she left GY and our new service tech actually had to locate my keys and car. Yes, we placed many BBB complaints and rightfully so. (and we actually heard back from Ed Zachary, another manager, more on there than we did the whole time GY was trying to fix my car). Since we placed BBB complaints, when I went to pick my car up (again, not resolved even though they said it was) they informed me that I am no longer able to take my car to them for any issues. That it's best for me to go elsewhere. (gladly will do!) My advice, stay away from this place if you can. They do nothing but lie and treat you, the customer, like you are the issue. Side note: took my car to Woodhouse Lincoln this morning at 9am and they already have been able to fix two of the issues that GY could never fix. read more

The team at Gregg Young is great to work with! I was looking at options for turning in my leased Chevy Equinox so decided to go to Gregg Young and I'm so glad I did. Chuck Weaver listened to my needs and what I was looking for in a new vehicle. I didn't feel pressured at all through the entire process and am so happy with the vehicle I purchased. Now I have a one stop shop where I know I can trust the team and the services they provide! I would highly recommend Gregg Young! read more

0 STARS, THIS IS AN HONEST REVIEW! This dealership does false advertising by placing the wrong stickers on vehicles and then not honoring the price placed on the vehicle. BEWARE!!! Will NEVER buy from this dealership and neither will my friends and family. Horrible customer service and most definitely reporting my experience with the Better Business Bureau. Gregg Young you don't get to advertise a vehicle for one price then add an additional $5k and claim its a higher model car. Don't list the vehicle for that price and let alone put a sticker on the window. THAT IS ILLEGAL, called false advertisement!!!! Awful business practices by writing fake reviews on your Facebook. You might as well go bankrupt practicing these ways. read more

Spoke with an exceptional provider by the name of Demarcus. Kindly answered all my questions and was very professional.

I recently traded in my Hyundai Sonata and purchased a 2017 Chevy Equinox from Gregg Young and I can't say enough nice things about them. Cameron and Wes made the expectedly difficult process seamless and easy. As a young woman, I did not feel taken advantage of which is usually the case at dealerships. They helped me through the entire process and left no question unanswered. I've had some bad experiences with dealerships in the past and im glad to have found a place I can be a life time client of and know I'm always in good hands!! read more

Had an appointment. My assigned technician was nowhere to be found. No one asked if I needed help. I finally approached someone who stated that they wouldn't be able to fix the issue with my car (car seat belt stuck and needed to be replaced)... I then stated I needed an oil change- which was apart of my appointment. They seemed irritated... I then professionally went OFF. And they decided to begin acting nice... Being the only Black family... and from what I could see, the only family being ignored then talked to rudely... I started wondering if this place my need diversity training. I felt like I was being treated as "ghetto trash" but then when I went off professionally- they were like "ohhh well, damn, she speaks proper... maybe we should provide professional service to her"... Blah... Wont come here again. But thanks for my oil change. read more

Edit: The day after I posted this review they offered a free courtesy vehicle until they squared away the vehicle title. Bought two vehicles here in the last few months and have had issues getting the title work done (which is required to get plates) both times. Had to call and hunt down their title clerk because she never responded to voice mails left and ended up driving on expired in - transits because the dealership couldn't work with the bank in a timely manner and the dealership offered no solution when I brought the problem to their attention. Jessica, the title clerk, even put me on hold after I finally got in touch with her, then just sent me to her voice mail and never called back. Definitely lost my business. read more

I will never purchase a vehicle again from Gregg Young. I purchased a vehicle with 36,000 miles on it and have had issues with the car 2 weeks after purchase until now which I'm on my 6th issue that I'm paying out of my pocket for, even after purchasing the extended warranty. I will also never purchase an extended warranty, which no has nothing to do with them but the way they handled all my issues was ridiculous. read more

I bought a car from Gregg Young on May 6, I have yet to be able to license my car. I have gone to the dmv twice to pay the taxes and get my tags. After 4weeks my paperwork is still not there. I was assured my paperwork would be in on May 2. read more