Called him for repair of my dishwasher. He was very professional, diagnosed the problem and advised…read moreme that the repair might be under warranty. He sent me the number to call and it was under warranty which saved me money. Ray is as honest as the day is long and very personable. I recommend him for all of your appliance repair needs! Jim H.

I called Rays because my refrigerator was not working properly....Ray and his son came the next day…read moreand replaced the fan motor....both worked quickly and efficiently.....the charge with 6 months warranty was surprisingly lower than I thought it would be. I would highly recommend....Thank you Ray & son Ray...it was a pleasure to meet both of you and your work was terrific...

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

The technician was professional and diagnosed the dryer problem during the service call as needing…read morea new motor. I was told they would have to order the part. There was no follow up from the company. I called the company several times for an update and price quote. Each time they said they would get back to me and never did. Also, they are very difficult to reach. I had to hire another more professional company to do the repair. Would not recommend using them at all.

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

Dryer went out on a Friday morning. By Saturday afternoon Berne had a tech out. Jayla was very…read morefriendly in taking my appointment. They kept me updated with texts and when to expect my technician. It took Aleksei (our tech) about 10 minutes to pull dryer apart, diagnose problems and offer a fair estimate. The work took about 35 minutes and he had all necessary parts. He also cleaned out dryer from top to bottom. My dryer has NEVER sounded so quiet and smooth. Aleksei was friendly, worked efficiently and left our home clean. I would definitely call them again for any urgent needs.

I've used them multiple times. The first couple of times they were great, especially Nikita, but…read morethe last two times I had a terrible experience, mostly centered around communication and payment. The challenges were primarily in two areas: 1. Shipment Delays (a) The parts they ordered were supposed to arrive in 3-5 business days, but they actually arrived after 10 business days. (b) During that time, I had to call multiple times to ask for an update. (c) Every time I called, it took 10-15 minutes for them to find the right account. (d) The updates were usually inconsistent: they either didn't know when parts would arrive or claimed they would arrive tomorrow, which was never the case. 2. Payment and Notifications (a) I had challenges with payments not going through, which further delayed the ordering of parts. (b) They continue to send me notifications about outstanding payments, despite the fact that I already paid those invoices and confirmed with them that the payment was received. (c) I have asked them multiple times to stop sending these notifications, but I am still receiving them. Overall, I had to call them six or seven times for each repair service request in the last two instances. It was a significant burden on my time just to get the requests resolved.

Requested an appointment online, it was scheduled for 2 days later, at the scheduled time I…read morereceived a text that Eric was on the way. Can't say enough about Eric, he took the time to diagnosed the problem, ordered the part a new heater. He created a temporary bypass so the system would stop blowing the breaker. I had surgery and it's difficult was difficult to keep walking into the garage, 2 days later Eric arrived as scheduled to replace the new heater, he fixed sit, fixed the wheels that were down on the frig and cleaned up everything. Eric is such a gentleman, he helped me , always professional and very Q knowledgeable about appliances. I high recommend DR Appliances and their technician Eric!

We needed the lid replaced on our washer. D.R. Was able to schedule a repair person promptly. The…read morerepairman seemed very knowledgeable and was extremely courteous. Our lid had to be ordered. So it was a 2 visit fix. I did think they were slightly pricey, but sure anyone else would have been cheaper. I would definitely use them again.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

Emil was the best! He got my new Samsung dishwasher up & running in my new construction home- The…read moreSamsung warranty ran out due to builder purchase way before home was built- I would definitely use Emil again- He knows his work inside & out- 2 thumbs up & 5 stars