Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

We've relied on Jason for two repairs -- a washing machine and a microwave. He's knowledgeable,…read morereliable, affable, reasonable and fast. We couldn't be more pleased.

Ray was fantastic!! Showed up on time and was very professional. Quickly diagnosed the problem with…read morethe water dispenser in the fridge.

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

Dispenser in dishwasher broke fixed n very good price tech was professional n knowledgeable would…read morerecommend

If I could give this company less than zero stars I would-for the sake of my time…read more Today, I put in a quote request on Yelp for a washer repair to a few well-rated companies and also had yelp get quotes from others as well. First mistake. Almost immediately, my phone rang and I was HURRIEDLY ambush/scheduled immediately for a service tech to come out just two hours later, between 1pm-4pm. (Blaring red flag in hindsight ) Agreed. Fine. I need this washer fixed yesterday. Not an hour later I get a text from their tech, asking for the same info I already submitted in yelp (fine.) and am then told the tech cannot make it out until 5pm-7pm after being offered to choose between that window and the next morning. I immediately felt doubtful when the tech closed out with "Have a good one." (Red Flag #2) "See you later" I replied, trying to convince myself that this wasn't going to be the merry-go-round it most certainly was. ‍ Get ready... By 6:00pm, no update or eta, so I call the number from which the text came. A man answered promising his tech was coming out, but running late-later than 6pm-7pm-on a Tuesday night... Ok... 8:45pm-I am getting my child to bed and called the number again. The same lady that called to schedule me answered. (And it's worth noting-the aggressive nature of this appointment setter was like something I've never seen-especially for the tech to NOT actually even come out...) I recounted the situation to which she responded, "That's frustrating" with all of the sympathy of a robot. Then rushed to tell me she was going to reschedule for the next morning and have them call me to work it out with the office. "No, that won't be necessary. I am no longer requesting your service. You rescheduled me already three times in less than twenty-four hours of dealing with you. ThankYouBye." We just scheduled. This is when a service should at least be on its best behavior, because it will most certainly NOT get better. This is the phase they should be opening my car door, using their Sunday manners. Instead they're no-showing and not texting back. I half expect I'll get a drunk text after midnight along the lines of "WYD." That's how gross this whole experience felt. This is the WORST service I have never gotten in my life. I want my day back, so I could have scheduled with a-what's the word? Oh yeah...REAL business and at least by now, I would have the issue diagnosed and be well on my way to getting overcharged for parts that will be back-ordered for 8 weeks or whatever other circus act files out of that clown car. Because this is not the first bad experience I've had with repair service companies, but it's so close to the absolute worst on the LOOOONG list that they are fist-bumping one another. Stupidest. waste. of. time. ever.‍‍‍

Vasyl K was fantastic! He is very professional,polite and understanding. He took the time to show…read moreme what was wrong with my refrigerator and fixed it!He kept the kitchen very neat & clean. He definitely knows what he is doing! I would highly recommend him!!!

Great experience with Vasyl Kruchkovskyi from Berne Appliance Repair! He was professional,…read morefriendly, and very knowledgeable. He fixed my refrigerator, and now both the fridge and freezer are working perfectly -- like new again. Excellent service and highly recommended. Thank you, Vasyl!

Requested an appointment online, it was scheduled for 2 days later, at the scheduled time I…read morereceived a text that Eric was on the way. Can't say enough about Eric, he took the time to diagnosed the problem, ordered the part a new heater. He created a temporary bypass so the system would stop blowing the breaker. I had surgery and it's difficult was difficult to keep walking into the garage, 2 days later Eric arrived as scheduled to replace the new heater, he fixed sit, fixed the wheels that were down on the frig and cleaned up everything. Eric is such a gentleman, he helped me , always professional and very Q knowledgeable about appliances. I high recommend DR Appliances and their technician Eric!

We needed the lid replaced on our washer. D.R. Was able to schedule a repair person promptly. The…read morerepairman seemed very knowledgeable and was extremely courteous. Our lid had to be ordered. So it was a 2 visit fix. I did think they were slightly pricey, but sure anyone else would have been cheaper. I would definitely use them again.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

No one else wanted to work on my GE monogram. It's a pretty expensive fridge little bit old, but a…read morelot of money to replace.... They came out, had parts on hand and got it done within an hour

Normal guys, they came and fix everything, no big problem. I wait long time for the part tho, like…read morereally long, that was little annoying. But overall they good, did the job . I use them like year ago. Would recommend anyway.

One star because of one employee who has been to our home twice. Once because of a warranty…read morerepair. He said he does after work repairs also so I called him for a non-warranty repair. Both times this little man takes a photo under the front of the washing machine and said some wires were cut??? WTF this man is a crook/fraudster. However, a previous technician from Flamingo did complete another warranty repair without issues. The bad employee in question should be investigated for criminal violations.