Great customer service made our travel experience better. Great price, comfortable travel and…read morefriendly staff.

Se llaman omnibus express ahora. El dia 29 de diciembre mis…read morepapas de la tercera edad tenían que salir de Fontana al paso texas. Y simplemente el chofer se les olvido pasar por ellos con un frío esperando que llegara hasta 11:00pm pensando un retraso de el camion. Simplemente al siguiente dia se llamo ala oficina ni una disculpa simplemente dijeron no pasamos por ellos se nos olvido. Fue la peor experiencia ya que no hay forma de contactar ala empresa Es compañía fantasmas cambio de Nombre. Tengan cuidado para que no les pase lo que tuvimos que pasar nosotros.

This is a review I honestly wish I didn't have to write, but people need to be aware of what can…read morehappen when using this service. My sister recently used Executive Line Bus, which advertises transportation from Baldwin Park to the TJ airport area. I dropped her off in Baldwin Park and everything seemed normal at that point, but what happened on the return trip from Tijuana is something that, in my opinion, needs to be investigated. According to the schedule, my sister was supposed to be picked up in TJ at 8:00 in the morning. She arrived at the pickup location on time and waited. And waited. And waited. The problem was not just the delay. The problem was the complete lack of communication. No updates, no clear explanation, no sense of urgency for someone who was essentially waiting to get into a stranger's vehicle in another country. That feeling alone is incredibly stressful and honestly unsafe. When you are relying on transportation like this, especially crossing borders, timing and communication are everything. Instead of leaving at 8:00 AM as planned, my sister did not actually leave until around 11:00 AM. That is a three hour delay with no proper coordination. Imagine if she had a flight to catch. That would have turned into a complete disaster. What made the situation even worse was the response from the company representative, Yessenia. Instead of acknowledging the frustration or taking responsibility for the situation, my sister was told she had to pay another $10 just to get on the later 11:00 ride back to Los Angeles. At that point it wasn't even about the money. It was the principle. When a company causes a delay and a customer is stranded waiting, the last thing that should happen is charging them extra just to get home. The entire experience felt careless and honestly alarming. When people are traveling between cities and countries, reliability and safety should be the priority, not squeezing a few more dollars out of someone who is already stuck. This situation left us feeling uneasy and unsafe, and I truly believe this service needs better accountability and communication before more people end up in the same situation. Esta es una reseña que honestamente me gustaría no tener que escribir, pero creo que otras personas deben estar alertas sobre lo que puede pasar usando este servicio. Mi hermana utilizó recientemente Executive Line Bus, que ofrece transporte desde Baldwin Park hasta el área del aeropuerto de Tijuana. Yo la dejé en Baldwin Park y todo parecía normal en ese momento, pero lo que ocurrió en el viaje de regreso desde Tijuana es algo que, en mi opinión, debería investigarse. Según el horario, mi hermana debía ser recogida en TJ a las 8:00 de la mañana. Ella llegó al punto de encuentro a tiempo y empezó a esperar. Y esperar. Y seguir esperando. El problema no fue solo el retraso. El problema fue la falta total de comunicación. No hubo actualizaciones, no hubo explicación clara, y no hubo ninguna urgencia por ayudar a una persona que básicamente estaba esperando subir a un vehículo de desconocidos en otro país. Esa sensación es muy estresante y honestamente insegura. Cuando dependes de un transporte así, especialmente cruzando la frontera, el tiempo y la comunicación lo son todo. En lugar de salir a las 8:00 AM como estaba planeado, mi hermana terminó saliendo alrededor de las 11:00 de la mañana. Eso es un retraso de tres horas, sin coordinación adecuada. Imagínense si hubiera tenido un vuelo que tomar. Habría sido un desastre total. Lo que empeoró aún más la situación fue la respuesta de la representante de la compañía, Yessenia. En lugar de entender la frustración de mi hermana o asumir responsabilidad por el problema, le dijeron que tenía que pagar otros $10 dólares para poder subir al viaje de las 11:00 de regreso a Los Ángeles. En ese momento ya no se trataba del dinero. Se trataba del principio. Cuando una empresa causa un retraso y deja a un cliente esperando, lo último que deberían hacer es cobrarle más dinero solo para poder regresar a casa. Toda la experiencia se sintió descuidada y, sinceramente, alarmante. Cuando las personas están viajando entre ciudades y países, la seguridad y la confiabilidad deberían ser la prioridad, no simplemente hacer más dinero. Esta experiencia nos dejó con una sensación de inseguridad y creo que este servicio necesita mucha más responsabilidad y mejor comunicación antes de que otras personas pasen por lo mismo.

No schedule no answer phone when you need the service no one is in the office and the website don't…read morehave information about the schedule or service

Had a scheduled bus to leave at 8:30 in the morning from the Tijuana International airport. I got…read morethere 20 minutes before and the bus had already left . They did put me on the next bus an hour later. But because the bus left earlier than departure time it ruined my entire plans and day it made me miss my train therefore I had to buy another ticket so not only did they waste my time, but they also made me waste more money. Customer service told me the issue was resolved by putting me on the next bus. But it didn't resolve the fact that I lost out on money and time. How could the bus leave before departure time knowing that not everyone was on the bus it is unprofessional and unfair to the customer. I will never be using this bus company again and I wouldn't recommend it.

Compramos un viaje redondo de Los Ángeles a El Paso y de regreso con Express Limousine, y…read morehonestamente fue una experiencia muy decepcionante. En ambos viajes nos tocó una unidad donde el baño no funcionaba. La limusina se veía muy descuidada, vieja y poco limpia. En el viaje de regreso hacía muchísimo calor y el aire acondicionado casi no llegaba hasta la parte de atrás, haciendo el trayecto muy incómodo. Además, las terminales también estaban en muy malas condiciones. La terminal de Los Ángeles estaba súper sucia, muy descuidada y daba una impresión de abandono total. La de El Paso también se veía muy deteriorada y claramente falta mucho mantenimiento. Honestamente, no se sentía un lugar cómodo ni limpio para esperar un viaje. Originalmente habíamos comprado un boleto para una menor de 13 años que al final no pudo viajar. Cuando llamamos para pedir un reembolso, nos dijeron que no podían devolver el dinero, pero que podíamos usar el boleto más adelante para otra persona. Como ella no podía viajar sola, aceptamos esa opción. Sin embargo, cuando intentamos usar ese boleto después, el gerente Sergio simplemente nos dijo que no, que el dinero ya se había perdido. Fue muy frustrante porque tratamos de resolver la situación de buena manera y aun así perdimos el dinero. En general, el servicio al cliente fue muy malo y la experiencia del viaje también. Honestamente, no recomendaría esta línea de transporte a otras personas.

Elle was a great driver. Very patient and chill, Our trip to…read moreSan Diego was amazing. Would definitely recommend Intermex Transportation.

We booked two 54 seater busses from Long Beach to Temecula and back for an event…read more Their prices were reasonable and communication was easy. The busses were clean and comfortable. They arrived on time. The 4 stars are because we were promised blue tooth sound system, but it was not available on the bus they sent.

I went into the El Monte office on Tuesday to purchase a ticket for Thursday, as that was the only…read moreday I can go to Tijuana. On Thursday at 6am , I was at El Executive waiting for the transportation van , the driver looked at my ticket and told me to go into the van. Made 2 stops in Baldwin park, on the 2nd stop he told me to go into the office , the lady at front desk , said I owed $10.00 because my ticket said Wednesday not Thursday, I told her the misprint of ticket was not my problem and I did not pay. The driver was a Maniac, driving very fast, weaving from one lane to the next like he was drunk. He was rude to elderly hispanic people entering the van, he was rude to the women in the bus ,including myself. Driver was aggressive, and so Rude to everyone. Everyone paid their ticket for a ride, we didnt pay to be scared of this driver and his erratic behavior. I DO NOT RECOMMEND this company to anyone.

Poca seriedad de esta empresa. Dejaron a mi mamá *señora de…read morela tercera edad, varada en San Isidro, cuando hable me dijeron que me validaban el boleto de regreso o cuando ella quisiera viajar., cuando llegue a la empresa para hacer valido el boleto, la supuesta manager fue grosera y altanera. Tengan cuidado con esta empresa y más si van a viajar personas de la tercera edad.

It is an absolute pleasure working with this charter bus company. Beautiful high tech, comfortable…read morebus with leather seats. David our driver was very professional and drove very safely. Thank you America West.

Americas west tour & charter gave us such a great experience booking a charter bus for 45 people…read more They arrived before the time they said and the driver was so accommodating and nice to answer any questions we had. The price was unbelievably reasonable and was within our budget. Will definitely recommend to family and friends. Thank you for a great experience!

No bus service during lunch time between 12pm - 1:48pm. Can't they hire more bus drivers? They also…read moreneed food vendors or food carts upstairs or something when people are waiting for the bus!!!

Right now 6/6-6-8 2025, it's free buses on any metro bus or train…read more Free parking on the weekends in the parking lot. Weekdays is $2/day. Cheaper than LA union station which is $8/day. Very hard to navigate. Google maps says they come at this time but we had to wait 10 min longer. None of the buses came at that time 8:36am. Also we weren't late either. We came at 8:29am. Google maps says Bay 25 but the driver was picking people up in Bay 19. I'm glad caught the bus or else Bay 25 is the other side of the bus stop and maybe it wouldn't even stop. Going to downtown, we had a helpful individual that said any one of these buses on the upper lots can get you there. There are stations on the bottom of the train stations so be on a look out of where your ride is located. Either upper or lower deck.

Bus drove my Tennis team form the Beach area to Beverly Hill s High School…read more Bus arrived early to pick us up and helped with advice on how to load our equipment below. Took the best route and dropped us off at the best location. Easy ride back to Pali. Excllent driving skills and knowledge of the most efficient navigation routes. Warm personality. Real pleasure to ride her bus. We hope we are lucky enough to get HELENA to drive for us in the future . Bud Kling Head Tennis Coach Member of the Los Angeles Athletic Hall Of Fame 2 Time State Coach of the Year

This was the worst field trip we have ever been on! I've been a teacher for 7 years and have used…read moreseveral different bus companies. We had a "complicated" trip with about 160 passengers and multiple stops/destinations. Biggest issues: 1. They wouldn't let us adjust the pick up times even though we had the buses rented the entire day. We had to book a separate company for drop off for 2 of our buses. 2. They were late to the original pick up time!! (It worked out that we could send 1 bus later.) This was a performance-based trip so we almost missed our performance. 3. One of the buses just left while we were there, we still had another stop to get to but they "had to do their routes." This caused a group of students and a parent to get stranded in the hot sun for about 2 hours. Parents and principals complained. 4. Because of the bus leaving, we had to cram 130 people on 2 buses to get to our last stop, including having to send a group of chaperones in an uber because they couldn't fit on the buses. 5. Again because of double booking, even though the drivers were kind to us, they were frustrated because they were late to their routes. I have never had a bus company be so hard on times, and not flexible at all when things were running behind.

The customer service of this company is absolutely elite. My girlfriend dropped her phone at a bus…read morestop by Union Station and someone mistakenly gave it to the driver of a bus going to Las Vegas, while we were taking a bus to Phoenix. After a few days the owner of this company personally called me to let me know he had the phone in his office and offered to meet us during OR after business hours at a location of my choosing! We were extremely grateful, and a friend of ours was able to pick the phone up on our behalf. Zero hassle; just fantastic, personal, elite customer service. Would undoubtedly use their services again. EDIT: forgot to add that the buses were very clean and comfortable

Extremely disappointing and unacceptable experience…read more We hired this charter bus company to transport approximately 110 youth soccer players to a soccer camp. We paid $6,524 for the transportation, and the company canceled on us the day before the scheduled trip, leaving our nonprofit organization scrambling at the last minute to find alternative transportation for more than 100 kids. What has made the situation even worse is the lack of communication afterward. We have repeatedly tried contacting Robert, the person we had been dealing with, regarding the money we paid and the cancellation. Instead of addressing the situation directly, our calls have gone unanswered, and when we have called from different numbers, we have reportedly been given different names. This is not how a professional transportation company should conduct business, especially when dealing with a nonprofit organization and the transportation of children. We paid a substantial amount of money in good faith and expected the transportation we contracted and paid for. Canceling one day before the event caused significant stress, additional expenses, and disruption for our organization and the families counting on us. We are asking for accountability and a resolution regarding the $6,524 payment. I strongly recommend that anyone considering this company get everything in writing, confirm the reservation well in advance, and make sure you understand exactly what happens if the company cancels.