Easy move in process, good price, very clean, great customer service, and easy access to my unit.read more

Price controls. These folks will offer you a promotional rate for the first 2 to 3 months, after…read morewhich the regular price is charged. And then within 30 to 60 days... Watch out. My rent went up astronomically.

I am a returning customer because my son has been using Self Storage Plus on 1186 N. Mildred St…read more Ranson WV now for a couple of years. Customer Service Representative was outstanding today on the phone. He gave me a great deal on my unit.

please consider not storing your valuables at this place! We rented a climate controlled unit for…read morethe purpose of storing many old photos news articles about our family and friends, furniture was stored as well. Much to our surprise yesterday 7/29/25 the a/c was not working everything smelled like mold!!!!!! the only reason the furniture was not ruined is because it was still packaged in moving boxes. We received no warning, notice it was not working.

DO NOT USE THESE MOVERS !!!!!!!!!!! They tore holes in my walls carrying my furniture then asked…read moreme to sign a "no-fault" statement. They overcharged me by lying on the arrival and departure times. Subsequently, when i brought it to their attention they told me to speak to Stacey (office manager) to get a cash credit. I was promised a check, never, ever received it. Kept calling and they kept pacifying me by saying "check is in the mail". They are the only movers in the Charles Town, WV area and i assume they can get away with STEALING from the customers and not get caught. Well, I'm not finished yet !!! I"ve only just begun to warn everyone of their scamming.

Ann, I'll be happy to change this review if you would just return my calls and emails like you…read morepromised you would. It has been 32 days now, and still no call. Your Daughter said you were very busy and would return my call shortly. I told her I work from home and could be reached virtually 24/7. I am in Customer Service myself, and trust me, I am very busy as well, but as you know, in our line of work, you always return a Customers call within 24 hours. You said through your Daughter that you had to get all the facts from your crew 1st before talking to me. We'll, you could have written a Masters thesis by now on "The effects of poor Management on Customer Service". I am not going to simply go away eventually. Just on principle I will take you to court just to get to talk to you even if it costs me more money to do so. All I want is to have a conversation regarding our business transaction. How hard can that be? Feel free to contact me at either of the 3 numbers you have for me, or an email if that is easier. Thank you.

Company does not return repeated calls for damage done…read more This moving company broke an item in the house I purchased last month. All phone calls, emails, and attempts at communication have elicited zero responses. Don't trust them - and believe me when I tell you they will not return your call(s) if there's an issue....

We used Lloyd's for a local move to a larger house. Having never used professional movers before,…read morewe weren't certain what to expect, but the process went well. The movers were all friendly and introduced themselves to us, which helped us feel safe, especially with our kids around. They worked quickly, padded everything well, and worked to get our things into our new home where we wanted them, despite some challenging home angles to work around. Moving is a stressful event, but Lloyd's Transfer & Storage helped ease some of the burden. We'd like to thank Richard W., Aaron G., Trent R., Jeremy, Hunter F., and Tia A. for all their hard work. We hope to not have to move again for a long time, but I would be happy to use them again if needed.