I had a reservation for travel to SFO from Monterey. I arrived on time to the pick up hub and they…read moredid too. Turns out I was the only rider. They had received cancellations from other passengers and they could have cancelled on me as one rider doesn't make economic sense. But they kept their pledge to provide service and Hector (driver) and I had a pleasant trip to my destination. Thanks for not canceling on me!

Groome is the absolute worst. If your flight is delayed after hours, you're screwed - even if you…read morebooked your seat in advance. There is no one to call and they will not call you. They will just leave you without any options. Thanks a lot Groome - I'm currently standing outside SJC at 1:40am trying to figure out a plan B.

Mary Hill is the best Travel Agent we have ever had the pleasure to use…read more She has taken care of our family for over 15 years. We have never had a problem. She is knowledgeable and willing to go out of her way to make sure all our vacations were really great. Can't recommend her enough. ps I don't understand the folks who have posted less favorable reviews. Give her a try. She's professional and has become a friend also.

CMT has taken care of all my travel needs for over 15 years now. I'm constantly amazed by how…read moreoh-so friendly and helpful all of the staff is, the screamin' deals they find me and the fantabulous destinations they've sent me to. I HIGHLY recommend Paula as an agent, whether you're taking a quick jaunt to San Diego, carousing in Napa for a long weekend or planning a cruise around Antarctica. She has also planned some amazing larger group trips for me to the UK, Kenya and Tanzania, and Egypt and Jordan that I know would have been an utter disaster had I attempted to plan myself. Her understanding of my scorching case of wanderlust has provided me with years of global enjoyment. She's my travel hero!

The cab arrived on time and got me to my destination in a timely and safely manner! I will call…read morethem any time.

My driver this very early morning was so helpful and nice (he saw my walker and drove up to my…read moredoor, for starters). It was a very pleasant start to a tough day.

I have had nothing but good service from this company. I see some people complaining, but…read morethankfully for me the service was always top notch. The many times that i used this company for trips to the doctors, trips to the airport, the driver always picked me up on time . He was friendly and the car was always clean inside and out. I know its not an easy job, but i was always treated with respect . I really enjoyed my rides with this company.

Showed up at the wrong house, calling we outside, which way you want to go he ask, the meter is off…read more, post trip for 27.00 we exit the hwy and the meter is reading 2610.1 star shady

Super convenient location for drop off, great experience overall and wonderful customer service…read morefrom Zuli

Review Title: A Tale of Two Enterprise Locations - One Redeems, One Regrets…read more There's a saying in customer service: People will forget what you said, but they will never forget how you made them feel. My recent experience with Enterprise Rent-A-Car is a textbook example of both ends of that emotional spectrum, one frustratingly dismissive, the other refreshingly exceptional. Let's begin in Ventura. Tuesday, July 15, 2025. I arrived at 9:30 AM sharp on time for my scheduled rental at the Enterprise location on S. Victoria Ave in Ventura, CA. As a professional truck driver trying to make my way back home after a long haul, timeliness wasn't just a preference it was essential. Upon arrival, I was quickly checked in by a young woman, but there were no vehicles on site. I politely asked when a vehicle might be available, and she simply repeated, "a few minutes." Those minutes turned into nearly an hour. Around 10:30 AM, a vehicle was finally returned but not ready. I watched as the employee took it to get gassed, "cleaned" it quickly, and then handed it off to me. The delay not only set me back but added to the fatigue and frustration of someone who was already running on fumes. What added salt to the wound? During my wait, I noticed an SUV on the lot and asked if I could just take that one instead. Her response: only if I paid extra for the upgrade. No flexibility, no consideration. Just an upsell. Tired and unimpressed, I declined. Fast forward to the drop-off at Salinas South. This is where the story and my perspective completely shifted. At 280 Mortensen Ave in Salinas, CA, I was greeted by a manager named Dainya, whose professionalism and warmth immediately stood out. As we approached the car, I overheard her colleague say they could offer a customer a free upgrade due to limited availability. Surprised, I asked Dainya if this was common practice. Her reply? "Absolutely." No hesitation. No upcharge. Just good service. When I shared my Ventura experience, her response wasn't defensive. She didn't deflect. She empathized. And then despite not being responsible for my negative experience she went out of her way to make it right. She applied a small discount to my rental as a gesture of goodwill. That small act meant a lot. It wasn't about the money it was about being seen and valued as a customer. Here's the truth: Salinas South embodies what customer service should look like. Ventura, unfortunately, missed the mark. And if Enterprise is indeed a single unified corporation, as Dainya confirmed, then consistency should be a standard not a gamble. To Enterprise management: Promote leaders like Dainya. Let her train others. Make her the face of your company culture. Her empathy, authority, and care turned a sour experience into one that renewed my loyalty. And as a returning customer for years, that matters. But I strongly encourage leadership to address the Ventura location's approach. Rigid policies, poor communication, and lack of situational awareness will cost you customers. One location redeemed your brand. The other nearly lost me. Respectfully, A seasoned traveler, loyal customer, and someone who knows the value of service done right.

I worked with Gabriel and he was very nice in accommodating all the destinations we wanted to fit…read morein a 6 hour limo trip. We were able to knock out 5 wineries/wine tasting rooms and go on the 17 mile drive. Our driver Bill frequently communicated with me via text or calling after dropping us off, where he would be waiting and to let him know when were ready. He also did a good job chasing us around the limo to beat us at opening the door. We got a 6 person limo for 4 people and it was spacious and comfortable. The inside of the limo was very clean and new. It came stocked with vodka, champagne, sodas and water. They also have the changing color lights on the walls and ceiling of the limo for ambiance. Overall I would highly recommend this company for limo services and definitely for any future transportation needs in Monterey/Carmel area. I think the whole package was well worth what we paid and their prices are much lower than other limo services in the area.

We went wine tasting with some friends. The limo was great, and the service was excellent. The…read moredriver was super friendly, and gave us great tips. We could even went around Monterey, Carmel and Pebble Beach.

Worst experience ever. I booked a luxury car paid for it in…read moreadvance. I received a call two hours before picking up from Cynthia who claimed to be the store manager. Cynthia was extremely rude, didn't offer a free upgrade which is an industry standard especially if they don't have the car class I reserved. She absolutely refused to upgrade me when I drew her attention to that unless I pay. Her only solution was to downgrade me to a car half the price of what I paid. When I said that I'll call HQ and complain, her response was "oh, well"...

These guys set me up with a rental car last minute just before they closed. My hero Oz at American…read moreTire scheduled a pick up for me and my daughter, before you knew Ryan was there. Ryan gave us a bit of history on our way to the store about the car shows, 17 Mile Drive as well as all the golf courses. Inside we were greeted by Chase who quickly had us checked in and out with a new car. The car didn't have an overpowering smell of fragrance that some rentals have. The car was clean and comfortable to drive. Enterprise has always offered competitive if not better rental rates. Their customer service especially at this location is spectacular. Best part of renting from Enterprise is they still pick you up.

Joe is such a great agent. He cares for his customers and goes above and beyond to help make sure…read moreyour trip is the best! Thanks Joe, I'll be back.

Pacific Grove Travel is a hidden gem that you MUST frequent before planning for your next vacation…read more Specializing in luxury cruise experiences, they will ensure you are sailing the high seas in comfort while drinking mimosas on the balcony of your private suite. The owner of Pacific Grove Travel, Joe, is a Pacific Grove local who has decades worth of travel experience. I can personally attest to his keen eye for detail, understanding of new and emerging COVID-19 safety policies, and determination to ensure that you have the best travel experience possible. From the moment you step outside of your home to the day you return from your trip; Joe and his team will ensure you are well taken care of. Whether you want to take a week-long cruise to Alaska, float down the Nile River, travel through Europe, or take a 6-month tour around the world, Pacific Grove Travel can make your dreams a reality. I highly recommend frequenting this locally owned and locally run business if you want to have an experience of a lifetime! Don't wait! Say hello to Joe and his team today!