I bought a brand new Acura adx from them and the first day I drive the car home I get lane keeping assist and collision mitigation sensor malfunctions on the dash. I bring it to the attention of the dealer and rather than examining the car and performing a diagnostic they inform me that this is standard and happens to all models. That was incorrect. I consulted with a lemon attorney and they advised me to bring the car to another dealer and attempt repairs there. I brought the car to Ira Acura located in Westwood and they were immediately willing to help, they kept the car over night and found out the problem was with the front facing sensor camera. The camera was replaced and I haven't had an issue with the car since. If you want a good dealer save yourself the hassle and go to Ira Acura instead. read more

Sold me a used BMW. I like the car. However, they told me the new tires were run-flat, thats why theres no jack or spare. Turns out they are not run- flat , they're go-flat - found out the hard way, 100 miles from home, had to get towed. They wont return my calls or emails. read more

This dealership is not reliable once you leave place they don't care. I had bought a Lincoln Mkc 2019 for 17000 dollars. I checked sales person. She informed me that it was all set to go had been serviced and looked at . I also checked the sticker on the car with what was suppose to be there ? But when I got home and started checking i realized that the shade for the sunroof wasn't there just brackets going back and forth. I did text the sales lady and brought car up there for sticker she said she would look into it. 3 text later over a week she finally text me back and said I would have to pay and xtra 1600 to get it replaced ??? I was extremely up set and told het I was going to pursue it. she did say to me if she would have know the shade wasn't there she would have told me before I bought car. I have called 9 times and no one returned. my call I had to drive there to talk to manager and he said he would look into it. Days later I had to call him ?? still not the answer. Communication there is awful ?? What was put on the sticker and what was suppose to be on the car when I bought it. Please be very careful with the dealership they seem not to care when you leave with your car. Its a shame I'm hoping I can settle this with them. Again be careful purchasing car from there. Please honor what should be with my car, Ty read more

Grieco Acura - Number of times called .Really not called when you have just paid 17000 - Car Dealers Near Me - Seekonk, Massachusetts

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I bought an RDX there & had the worst experience with the staff. First I wanted to pay cash & that was a 3 day issue. Then there are multiple issues with the car, mostly cosmetic & when I talked the Bob the "sales manager" he said he didn't care, & hung up the phone on me. Ultra unprofessional, well they are very professional until the sale is made, then the buyer is just not worth their time. AVOID THIS DEALERSHIP AT ALL COSTS! read more

Beware of Grieco Acura - Deceptive Sales Practices & Lack of Accountability I purchased a vehicle from Grieco Acura in Seekonk, MA, on November 16, 2023, and had a terrible experience with their finance department and customer service. Here's what happened: Unauthorized Charges Added to My Loan I specifically requested only GAP insurance, but later discovered that nearly $5,000 in additional charges (including a warranty and key protection) were added to my financing without my knowledge or consent. They used an electronic tap-to-sign system, which did not allow me to manually approve or decline these charges. Missing & Altered Documents When I reviewed my paperwork, I realized that Page 2 of my contract, which should have detailed the breakdown of charges, was missing. I also have proof that my actual signature does not match the electronic signature used, raising concerns about how these add-ons were processed. Sketchy Handling of a Refund Attempt When I went back to the dealership to dispute the charges, they initially offered only a prorated refund (which I refused because I never agreed to these charges in the first place). Even worse, when they tried to process the refund, they handed me a document that contained another customer's personal information, then whited out the other person's details and tried to get me to sign over it. Now They're Avoiding Answering in Writing I filed a BBB complaint, and instead of responding to my direct questions, they asked me to call them--which I refused, because I want everything documented. When I told them to respond in writing, they read my message but never replied. Final Warning to Others If you are buying a car from Grieco Acura, be very careful with your financing paperwork. Check every page before signing, because they may slip in charges without telling you. If you have already purchased a car from them, review your contract to make sure nothing extra was added without your approval. I am escalating my complaint to the Massachusetts Attorney General and the Consumer Financial Protection Bureau (CFPB) to hold them accountable for deceptive business practices and mishandling of customer records. If you've had a similar experience, speak up! This type of shady behavior needs to be exposed. read more

Recently purchased a used vehicle from the dealership. Josh C was my sales representative. Very knowledgeable about the vehicle and patient with my questions. Over and above on customer service and follow up. Would definitely recommend Josh for top notch service. read more

Should have read reviews before I went there... Found a pre-owned BMW that met all the specifications I was looking for. Showed up to see the car, it was so banged up (even with ultra low mileage). Scratches and dirt everywhere. Since I drove from Boston still decided to test drive. The sales guy that was in the car with me was totally useless - did not know anything among the car, did not even know how to connect CarPlay. Just kept on chit chatting. Most annoying used car sales person I ever met. Should have read reviews. Would give 0 stars if I could. Horrible! read more

Terrible experience **outright swindlers** We discovered the exact car we wanted at Grieco Acura in Seekonk Massachusetts.  Sales person, Roy Birchfield wrote up the sales slip for nearly $800.00 over their advertised price. When I showed him the website with Greico's price he presented a new price, this time 400.00 over Greico's advertised price.  When I questioned this, Roy stated that the cleaning and detailing of the car came from his pocket and so he passed it on to me. Annoyed at his blatant dishonesty, finally got the car- Roy laughed, it was a joke to him.   Within 48 hours the car had a mechanical issue and wouldn't accelerate.  We returned to the dealership. 2 days of calling them, they finally called me and stated that the car needed a cadillic converter. This issue was fixed and charged me " deductible " of 200 dollars.  Approximately 10 days later, the car began dripping (not leaking, DRIPPING) both engine oil and coolant. We took it to our mechanic who found numerous issues such as an exhaust leak, a problem with the rack pinion, a blown out rear shock and a failing CVT transmission. At the dealership manager Randy, greeted us politely and contritely, directed us to the service department and offered a rental car. Service Dept Matt did not try to hide the fact that he was put off by our return with our as-is newly purchased used car, one that failed Rhode Island state inspection. After 2 weeks of hearing nothing from Greico, the sales person Roy called and said we cannot sell you this car, we are going to take it back and credit the purchase price, taxes and fees toward the purchase of a different car on thier Seekonk, MA lot. Greico did provide close to 4 weeks with a rental car.  Roy refused my request to talk to a manager, refused my request for a refund, therefore, I threatened legal action. Roy then mocked me, and in a whiny todler-ish voice he said,  " I want, I want, I want".  I told Roy that Greico has been holding my 8,500.00 hostage for weeks", I want my money back.On the day Roy called to inform me that my check was ready to be picked up, my thank you was interrupted by Roy hanging up the phone. They then sold the car at the auction. read more

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Purchased a new 2024 MDX that was a "program" car. No spare tire, no jack and lug wrench, no tools to supposedly lower the non-existent spare tire. Salesman Nick Curtis is never reachable. read more

If I could give this dealership ZERO stars I would. They behaved so slimy. I received a personalized letter (see attached) stating that I would receive over $29000 if I traded in my RDX. The letter had details specific to me and my car. They can do this easily because I bought the vehicle there and have had most of my servicing done there. When I came in on the specified day I was told right off the bat that it probably would be far less since it really meant "IF my car was the highest model and the highest trim level" then I might receive that amount. I argued that because the letter states "Just For You. With this invitation, you will receive an Acura Loyalty Offer which will save you up to $1,000* on the select new Acura of your choice, An Above Market Trade Allowance For Your 2019 Acura RDX $29,815" The problem I have with this is that it very specifically says "your 2019 Acura RDX". Which means they know EXACTLY what car I have. And NO WHERE in the fine print does it say anything about the trade in amount being different because of trim level or model. I understand the mileage and condition of the vehicle would be considered. However, I have a real problem with the way they drew me in only to say - Well, we don't really mean what it says. I THINK THIS IS BAIT AND SWITCH. And I have reported it to BBB and the FTC. read more

Grieco Acura - Front of personalized letter - Car Dealers Near Me - Seekonk, Massachusetts

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I just recently purchased my MDX from Acura Grieco in Seekonk and I had a great experience with them. I didn't expect to leave with a car. I was there to get an idea about trading in my RDX and upgrading to an MDX. The car salesperson ,Dan, wasn't forceful about it at all. Knowing that, I felt at ease and because of that my experience was a positive one. I ended up with purchasing a MDX at the end of my visit. Dan knew what he was doing and he was very knowledgeable. Any questions I had - he didn't hesitate to answer. The car package I wanted was not at the dealership, but he was able to locate one at another location. Dan, himself, went to get the car I wanted that was at the other dealership and had personally delivered it to me at my home. He even took the time to go through the car features with me and I learned even more than what I thought I had already knew from my RDX. Dan was very responsive throughout the whole process. The turnaround time was exceptionally. I would highly recommend him if you are looking for a new car. 10/10 in my book. I would purchase again here. Thank you Acura Grieco, I am a happy customer! read more

Improve everything from sales to service. Bought a used mdx. Brought it back with same issues more than three times. Not willing to fix unless we paid. We brought car back a day after we had it. read more

will NEVER EVER do business with Grieco Acura. Bought a extended warranty for my RDX. after a month i decided to do a trade-in in another dealer. When I did it, I went down there to cancel the warranty did the paperwork and then I was all set. Called the company to check the status of the request and guess what? The dealer hasn't done anything yet. The warranty still active when I don't own that car anymore. Call the dealer to speak with the manager and they told me he or she is with a costumer. Left my number and I do not received any call back. read more

Shawna and her team are great to work with.always pay attention to my needs and follow through on their promises.

Shawna and her team are the best and I always enjoy working with them! Shawn is very responsive and her team is amazing. Very professional and super helpful. read more

We were recently searching for an Acura MDX with low mileage, and it's been difficult in this current market with the shortage of both used and new vehicles. We connected with someone from this dealership through CarGuru and they indicated that the vehicle hadn't undergone its servicing yet (was just traded in) but still cleaned it up in time for me to test drive. Caleb was our sales person and nothing short of professional & knowledgeable, he was never pushy, he was a pleasure to work with. We loved the car and decided that it was a good deal and got a great offer on our trade in as well. Jay the finance manager was also a pleasure to work with. All in all, this was a few trips/days for us, the test drive/deposit, the drop off of our trade for assessment and finally the pickup of the vehicle but we were pleased with the experience and glad we were able to scoop this vehicle up in time. read more

Grieco Acura - Car Dealers Near Me - Seekonk, Massachusetts

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Our son bought a car at this dealership over the summer. The salesperson Veronica wasnt very nice at all. There was a problem with the inspection due to the previous owner of the vehicle and when I questioned her she got extremely rude. I asked to speak with her manager and she told me to hang up and call him myself. After several attempts at trying to speak with the manager I gave up and complained to the Greico dealership in Johnston. They were appalled at her behavior and helped my son out from that point. I never received a call from the manage despite the Johnston RI dealership reaching out to him and letting him know how rude his salesperson was. it's unfortunate that their salesperson was so unprofessional and we never received any sort of apology from them, it leads me to believe that kind of behavior is condoned there. We will never be buying from them again read more

Im being generous by giving this place a one star. We found a used car we were interested in online. We called them up and set up appointment. We made it clear we had a long drive as we were 3 hours away. Long story short, we arrived we are briefly greeted by the front desk lady and directed to have a seat. Now my husband and I have had multiple cars between the both us as this wasnt our first rodeo. Usually, when you enter a reputable car dealership and ready to spend thousands of dollars they make u feel welcomed , offer you water and make you feel like you've chosen the right place for your next car purchase. Not here .. these people were dry un welcoming and KNEW how far we had driven however that didn't matter to them. Shortly after a young man introduced himself as our car salesman and allowed us to test drive the car. When we returned we sat as his desk where he had a bill of sale on his desk. First off, he started by telling us "oh by the way the previous owner lost the second key so you would have to pay out of pocket for that which is an additional 200 dollars" just dry and short. When my husband reviewed the bill of sales and questioned several things.. I heard the manager - who was sitting behind us in his desk by the back door telling a woman "why is he interrogating him". Oh and they tried charging us $500 for document fee when we asked about that the rep couldn't articulate what that charge was for ..and his best response was "well in case you lose paperwork ... huh???????? When asked if we can speak to the manager to discuss the bill of sale .. the car salesman said "oh no he's not coming over here he can hear you u guys.. but he's not coming. " My husband and I immediately chuckled and both decided we weren't going to spend a DIME at this dump and left. A day later the car salesman calls me to see if "I changed my mind" yea it's a no for me sir.. in fact, we purchased the same exact car at another Acura dealership several days later with less mileage , a spare key but most importantly with people who valued their customers and treated us with respect and integrity and took pride in their work. Thank you but NO THANK YOU! People ... I hope you read these horrible reviews (unlike I did ) before heading to this place ...don't waste your time or money ! read more

Do not waste your time with this dealership. I should had read other similar reviews before going there. The finance department is incredibly aggressive and unhelpful. The first thing the woman in the finance department said upon meeting us was how inconvenient it was to type our long last-names. We drove twice to the dealership, two hours roundtrip from Boston each time which they knew. On second trip came with approval from my bank for half the car's price and half cash. The finance woman tried forcing us to go with another bank because according to her, our bank would take too long. She ran our credit for the another bank without our consent. We will be submitting a complaint to Equifax about this. There were also issues on how they wanted to receive our cash portion. When we declined extra insurances, etc., the finance woman got irritated and told us repeatedly she "didn't understand" why we would not purchase extra services. After almost two hours sitting at the dealership (plus two of driving), they told us to come back a third time another day, at a time convenient for the woman in the finance department. Neither the sales person nor management tried to ensure our business. I am not sure why they would lose business from people with secured approvals and cash in hand. Next day, we bought the same car at another dealership with more features and cheaper! If you are a serious buyer, value your time, and expect professionalism, I suggest you go elsewhere. Based on other reviews I don't expect management to do anything about it. read more

Purchased a new MDX from Dan, he was fantastic! Not a pushy salesperson and was able to get me the price/deal I was looking for. I also got an excellent value for my trade and couldn't have asked for more. I have had some trouble getting in touch with the service department but the sales department gets a 10! read more

Shawna and her team are great. They are very knowledgeable and friendly. They make you feel like family.

Raymond S. I have leased/purchased (3)Acura vehicles since 2013 from this location. I am extremely satisfied with the Servicing and Sales from the Grieco Staff. A special thanks to Shawn for his explanation of the servicing performed on my vehicle. I highly recommend Greico for your Acura needs. read more

I have been to other Acura dealers, and they made you feel special. This dealership was the worst I have ever encountered. Usually when you own a luxury car, their service is a source of pride. I had made an appointment a week in advance. But when I arrived to leave my car, I was made to wait for them to go through their precautionary measures. My wife was made to wait for me at least for 25 minutes. Imagine, leaving my car outside, while one of their people began photographung my car from at least 10 different angles, before they began the 'admitting' process. This precautionary action could be done without making me wait for them I was passed on from one uniformed clerk to another who then finally logged me in on their computer. All this paperwork could have been prepared without making me wait. When I returned to pick up my car, again I was made to wait for them to issue me the proper paperwork. WHY was all these tasks not completed before I arrived? In a better Acura dealership, I would simply arrive, pay and leave. Don't bring your car here. Its terrible. JT. (11/2012) read more

The worst car dealership I have experienced. During the registration process, salesperson asked for a different document every two days and didn't respond my text. Told me they couldn't register a week later. They had no knowledge about the registration process. They put the cheapest possible tires with the worst quality ever on their used vehicles to make more profit and ordered the wrong tire size when I tried to change new tires. When I tried to contact service manager lady, she didn't pick up my phone call once in 4 days. When I went in person and asked a guy in service for maintenance guide, the service manager lady tried to stop the guy from helping me. She never offered me any help and always tried to push me away by providing false information and telling me she's very very busy. When I had a problem, service asked me to call sales, sales asked to me call service. This place had Awful communications and no one wanna help the customers. It was a nightmare dealing with these cheap scumbags who don't wanna help you. Don't buy a car here. read more

One of the best experiences at a dealership in 20 years of owning cars. I spoke with them over the phone about a used vehicle and scheduled an appointment then next day. As I arrived on a Sunday I had my trade-in, the amount I asked for was me----t No haggling. I paid what I knew was the a great price on the car I was getting-- as I do a lot of research-- it was a good deal. Other area dealerships had the same car for 4K more and refused to give me what I knew my trade in was worth. I explained what I wanted for a payment and not to go over. Everything I needed was met with no pressure and NO haggling. Tis process took 1.5 hours from the time I walked in, test drove, they ran numbers and I was meeting with finance, signed and drove away! Also after explaining my situation to the sales man and explaining I did not want to have a higher payment and I did not want an extended warranty for various reasons. When I went into finance the gentleman was so kind & happy and never brought it up. I asked how come (as I am used to being pushed and bullied by other dealerships)--- he said "because you were clear about your payment and told your sales man you did not want one-- I want to honor that." WOW! speechless. Service: There were a couple small issues with the car and being a Sunday no-one was in service. I scheduled an appointment for the following Friday. two of the issues with the car (again it was used 2016-- to be expected) I 1. Needed new front rotors and 2. tire in the front was slowly loosing air. They fixed both no questions asked and they were so nice! Even gave me a desk to work on while I waited. Finally, I explained I lived over an hour and a half away and needed to make sure I was back in time for the kids to get off the bus. I did not think it was going to be possible. They honored that and made sure I left right on time! BEST, Most honest experience I have ever had. The finance guy was also the happiest, kindest guy I have ever met at a dealership that has to run numbers!!! I would definitely purchase another car from this place! read more

I bought a used 2020 MDX from them. On the way home from the dealership the seatback shifted and popped. The service manager was excellent. She listened to all my concerns, researched the problem and got back to me with a solution. She provided me with a loaner and made sure I was satisfied with the process. read more

I have been buying Acura's since 2019 (over 10 cars) starting with Acura of Newport and through all the dealerships ownerships and transfers never had a problem until now. Do yourself a favor and stay clear. This new owners of this dealership are not Customer focused and could care less about you aside from a sale. Extremely shady finance department (make sure you read everything). Added all kinds of things wasn't even offered and without my. consent. They go through it all on an iPad and because it was so late (waited over 4 hours to sign the paper work) rushed me through the whole process. Not until I got home did I realize what happened and when I called with my concerns no one seemed phased by this extremely shady practice. I had to drive all the way back there to resign the paper work and without really any consideration for what happen. Violating UDAPP for sure. Make sure they are doing everything they are supposed to as well. They never cancelled my plates and I ended up having to pay Excise tax on a car I haven't owned for over 2 months. The Sales Manager was less than caring when I brought all these issues up with him. I had other issues occur as well and no one cares. Left messages for a Manager to call me and no one ever does, I actually had to go there in person just to let them know all the issues I have had. While there basically couldn't care less and very confrontational like I was bothering him or had nerve to complain at all. read more

Purchased a pre-owned Jeep Grand Cherokee from Grieco for my 16 year old daughter in the Spring. At first, the experience was fine. In fairness, it only required a few phone calls, one visit and I paid in cash so no effort requred on their part to make the sale. I knew what I wanted. Immediately after taking delivery of the car (I mean, THAT SAME DAY) I turned on the air conditioning and it was completely shot . . . blowing hot air and sounded like a plane was taking off. Since I live 2.5 hours away from the dealership, I took the car to my local Jeep dealership the next day and was told it would require $1,800 in repairs. I called my sales rep (Andrew Uffenheimer) who, after some back and forth, agreed that while they would have preferred me to bring it back to them so they could fix it, I should leave it at the Jeep dealership (since they had already taken the front bumper off to diagnose the issue and had ordered the parts) and that we would "sort the bill out" when I returned from vacation (I was leaving the next day). As an acknowledgment that the Jeep dealership was likely more expensive than what Grieco could fix it for, to avoid any further headache, and to have the Jeep fixed at a Jeep dealership, I agreed to split the bill (which I thought was EXTREMELY generous). Upon returning from vacation . . . RADIO SILENCE. I picked up the car, paid for it myself and sent a copy of the bill to Andrew. I spent the next 2 months sending countless emails and leaving countless messages and was totally ghosted. No response whatsoever. Only after reaching out to the dealership General Manager and calling corporate HQ did I get a call back. In fairness, the GM called me back in less than 5 minutes which was very nice. When Andrew finally called me back (presumably after the GM re-shaped his head) he told me all the reasons why they shouldn't pay for anything, everything was my fault for not bringing the car back to them, how much he tried to reach me to discuss the matter (total BS) and that all that they would pay for was "parts". At that point I was done fighting and totally annoyed and took what they offered. Nice as could be to make the sale then terrible. Good luck with customer service after the sale. read more

Leased a car from them sales person was great but the administers and management is horrific! First it took a week for all the paperwork to processed and a lot of driving back and forth. Then got the car thought everything was ok and the didn't have the registration but said We had 7 days to get it and the another 7 days to get Inspection. After 8 days still no registration and can no longer drive car because insurance won't cover it any longer without registration. Dealer agreed to give us a loaner so went 45 minute drive to them got there and was told they can give a loner because the car we got from them was no longer insured. They agreed to reimburse us for a rental car from an agency for a week. It has been a week and still no registration, loaner car must be returned and dealer won't return calls. Horrible customer service. So we have a car we can't drive and no idea when we will be able to. STAY AWAY FROM THIS DEALER. read more

Great experience at first, sales guy and manager were both really nice and personable..good deal on the car too all I was waiting on from them was a quote for my trade in, they said they would call me with a price for my car, we talked that same day that I did the test drive and after saying he would call me back to give me the final number of what they could do I haven't heard from him in 3 days...even after calling the day after and asking them to speak to the salesman. Guess they don't want me to buy a car so I'll go to another dealership. Super disappointing.. read more

I scheduled an OIL change and Kelsey was the customer service representative who helped me. I asked her how much was an oil change and she quoted $99 but told me my car was was calling for a B1 service. Well, a B1 service on an Acura Rdx it's a reminder of an oil change and oil filter inspection, fluid check and tire rotation. I declined the tire rotation because I recently purchased new tires and didn't need a tire rotation. Kelsey called me and once again stated the B1 service called for a tire rotation and again I told her I not interested. Upon picking up my car Kelsey was not there and another representative who helped me on my previous visit for an oil change which I got a tire rotation and was charged an additional $50. This time my oil change bill was $189. I questioned why my bill was almost $200 and the young man told me he didn't know since he wasn't the one who help me. Next day Kelsey called me because she had heard how upset I left and I told her all I came for was an oil change and didn't need to be charged an extra $89 for services I wasn't aware of that would cost me extra and told her how her delivery was poorly explained especially when I asked her if it was part of the oil change I was getting for $99. She said she would talk to her manager and till now I never heard from her manager and how she should be refunding me the $89. I will never get my car survived again with them. read more

Hello! I recently purchased a 2016 Acura TLX from Grieco Acura in Seekonk Massachusetts. I was sent home in an unsafe vehicle, manager was rude & lies. On Day 25 they still don't have the title.....telling me maybe I'll have to stop driving the car I wrote them a check for last month. On Day 41 I can finally drive the car. Still need to get it inspected though. Women - Be Careful shopping here. Grieco Acura delivered me a car with the following issues - shredded wipers (completely unusable, video taken in use, undrivable in rain), water in rear light (salesman said it's normal for this model Acura haha & had it wiped out, pics of buildup next day of course), both front tires showing wear bar & both had chunks out of the side (salesman said no problem, said service just checked it out, assured me would pass inspection), all rotors shot, all brakes needed to be replaced (two mechanics simply looked at the car & told me that brakes/rotors bad, I only knew they didn't feel great), car squeaked through my neighborhood within a day of owning. They had me drive this car for 2 weeks before they looked at it. I told them it was unsafe. When I told the manager I want to make sure they have all the parts on site before I bring the car back to them, he told me I need to calm down. I told him I don't think it's fair that I have to waste my warranty miles because of their mistakes & that I don't want to come back more than once so to please just make sure. The same manager promised me he'll resurface the vehicle rims Before purchase. Guess what.... They were not done on delivery day. I figured I'd come back for them & would deal with the rear light & tires at the same time. There wasn't much I could do at that point but cause a scene & request my trade-in back. I had already been there for so long. I assumed the car was through a safety inspection, maybe something small was missed, & didn't think to check the wipers. Why would a 2016 car from an Acura dealership not come with new wipers? They also took the old rusty screws from my trade in & put them on my new purchase. Each plate cover advertising their Grieco name had only 3 old rusty screws, poor advertising. When I saw them I knew this place didn't care about attention to detail. Never expected this adventure. Long story, as short as can be - They gave me a rental car when they had the car for service. No joke, the inside was filthy & I'm certain the stain on the passenger seat was pet urine. My pics will only show the filth, though the smell was so horrible for 2 hours one way to my home, then back again. When I finally picked up my car from service the guy told me, yea I guess we actually did not do all the work we said we did. They replaced all brakes, rotors, two front tires, the rear taillight & also did work on the rims. I also received a new pair of wipers, in addition to the pair I had to purchase. No one called to follow up. On Day 25 I go online to see if the RMV registration went through. I don't want to embarrass myself again by waiting an hour for a vehicle inspection & wasting the time of my mechanic. Yea, I totally did that last week. My new Acura is still not in the system 25 days after writing Acura a check. Turns out all this time they don't even have the title to my new purchase. I end up having to park my new Acura for 10 days. I then spend my time again getting a rental from my local Hertz. I could choose my car this time but I had to front almost $1,000. On day 41 Acura emailed to let me know I should go get the car inspected, as it's now registered. While I continue to spend most of my summer out of MA, I now have to spend my time again, by driving 3 hours back to get this car inspected. I have spent hours on their mistakes. Acura should be ashamed for this service. I requested they start my warranty from the day they received the title and have heard nothing at all. read more

worst car buying experience ever !!! Bought a used car ( knowing it's a used car we wanted to buy from a dealer since we assumed they would have gone through it and not sold a unreliable car ) Well def - wrong - After having it for 2 weeks or so starting driving funny and come to find out the whole exhaust is rotted out - How would they miss that ? I don't think they would . Salesmen are assholes and management are worse !!! Sad part is wanted to lease a new acura since this car was going to be for my son- Stay away from them they are swindlers and awful humans !!! read more

By far one of the most difficult car buying experiences that I have had. Had I read the reviews here I would not have done business with this organization. I did paperwork for my car on fathers day and because they did not have the title to the car I could not take it that day which I was fine with. I was told that it would take 2 business days to get the title of which once again I was fine with. After 2 weeks they still didn't have the title and I was told there were documents that they forgot to have me signed. I immediately signed them and got them back to them within an hour. After 3 more days they finally received the title. They were suppose to take care of the registration for me but I was forced to do that as well because they said they could not get an appointment at the DMV to register the vehicle. They over charged me for registration that I completed and would not refund me the money for the registration. I would really challenge anyone not to do business with this place. I know there are 2 sides to every story but if you have this many negative reviews then in my opinion we can't all be wrong. Please proceed with cation if you do decided to do business here read more

Wish I could rate this place zero stars. Keep you waiting for hours and extremely rude. Do NOT buy a car from this place such a joke

My overall experience was anything but customer centric. Our initial phone interaction with our salesperson "D" was pleasant. We discussed our plan and how we would like to proceed in discussing the price of a vehicle we were interest in purchasing. We were assured this was a process we could do via the telephone. We had some questions but "D" needed to first get some answers from his manager which is understandable. We are aware that is part of the process. "I will call you back in 45 minutes to an hour". After three hours I called back and requested a new salesperson given it appeared "D" was too busy. I was reconnected with the same salesperson. I was informed that they were "extremely busy." We exchanged more information and again, "D" announced he would need to call us back. He did so after about an hour which is fairly reasonable. After our 3rd phone interaction, he again needed to check with his manager for answers. We were asking simple questions (i.e. what is the best interest rate range Acura can get us with a great credit score? What would the monthly payment look like?) This was about 2:30pm in the afternoon on a Monday. It is now Tuesday and we have yet to hear a back. It is unfortunate as once we were able to negotiate the price of the vehicle, we were ready to purchase. If you value your time and if you want a customer centric experience, I would not recommend Acura of Seekonk. I understand businesses get busy. If the salesperson you are working with is unable to manage your requests due to being busy, then they should provide you with a salesperson who can. They ought to also consider a strategy in how they can effectively communicate with their customers in a timely manner. Based on the other reviews, this appears to be a trend within this specific dealership (had I known prior, I would not have gone to this dealership). And if you notice, management has not made any attempts to respond to previous reviews and that alone speaks volumes in terms of how they view their customers. read more

I recently bought a car here and Samuel the salesperson was personable and came through on getting me some floor mats. The problem was when I went to do the review (on his phone with him looking over my shoulder) and wanted to give 4 out of five star because I was not satisfied with my trade in value or that he would not even try to get me even a dollar off the price of the car I was purchasing and listening to him all day talk about how he was sending some girl flowers he through a fit. He told me not to do the review if I was not going to give him 5 stars, took the phone away from me, and told me I could leave and stormed off to the back. I have never been treated so disrespectfully especially after spending over $23,000.00! So buyer beware! read more

OMG i must say before i go any further.this place is a ripoff and the worst professional car dealer I've been to.the call I made to the dealer to verify that the car was available seemed to keep me on hold for about 5 minutes each time only to get disconnected twice.i was told the car was available and so me and a friend took a 2 hr drive to see it. When we arrived, we were confronted by an Asian American looking saleswoman with a very tight dress and her boobs almost exposed to the point where I thought about my last strip club trip years ago.she had a huge tongue ring and It kinda gave me the feeling that maybe she earned her pay some other way other than through her knowledge of being a trashy looking saleswoman. It took her almost 10 minutes to find out what acura I was there for and I figured she must have gotten fired from her last job and somehow managed to get a job at the dealership someway or another but she had no clue to what she had in the dealers inventory so we quickly found another partially trained salesman who knew a little more than her who in turn took another 10 minutes to locate the car in which we found out really wasn't there at the moment even though we were informed 2 and a half hours prior that it was.the car belonged to an employee/salesman who happened to be a pastor and drove the car as a daily driver and listed the acura zdx with 14, 000 miles and when he finally showed up and hour later on his day off to show the vehicle, it had 17,500 miles. The pastor salesman was not going over the car whatsoever as in terms of features of the car itself, but merely stuck mentally on how much money we had to put down.he had the car listed with 14,000 miles and upon arriving with the dirty vehicle he had for sale, I noticed the mileage was over 17,000.we drove the car in silence as the salesman just sat in back and waited for our questions which I thought was horrible. I thought salesmen sell cars....I inquired about a better price being the mileage was over what it was listed and the dirty conditions he had it in and the salesman/pastor had no discount available even though the mileage was more than what he had posted. We came back after test drive and the salesman / pastor refused to do any paperwork without a 1000 deposit. I never knew car dealers worked this way but I guess here at Acura of Seekonk they do.it took him over half hr to get all financial forms together and another hour to review it with his manager. The manager acted busy but the place was completely dead.there was no re ason to be waiting sooooo long.they left us waiting another hour before we decided to just leave because we were being ignored. This place is a ripoff and all everyone cares about there is cash down immediately the sales woman's appearance. I will never go here again and I don't recommend anyone else unless u feel like waiting to get ripped off and ignored. read more

I had the best experience buying my new acura rdx because of the great people who were all involved. Danielle Fils took me for my test drive where I fell in love with it. She was so friendly and made me so comfortable, answering all of my questions. I worked with Andrew Aytac with the financial aspect. He was so friendly and knowledgeable. He took the time to explain all my financial avenues which would be in my best interest. Last but not least, I have to thank Bob Woodworth, he took almost 2 hours explaining and showing me how to utilize all the electronic features the car offers. He felt like an old friend by the time we were done. Made me very comfortable. I couldn't of had a more pleasurable experience. read more