Be aware. I booked an economy car and received a quote. When I arrived, they said that car type wasn't available but "don't worry, we will give you an upgrade". Then right as they charged me, there was an extra $30. When I questioned it, the manager said it was my problem for booking the car the same day. After two hours stuck in their parking lot in 25-degree weather, she refused to rent the car to me, saying she didn't want to deal with a dispute later. So to be clear: they didn't have the car I booked, charged me more for the "upgrade" I didn't ask for, and then refused to rent to me at all because I questioned the charge. It turned out the other employee told me they did not have economy cars all week. Is this fraud? read more

I expected the vehicle to be delivered. When I called to check on the delivery, I was told it was not going to be delivered because of an issue with my Hertz account. If I had not called, no one from Hertz would have reached out. I had to Uber to the Hertz location because their location is not a place that I would leave my vehicle. There were no apologies for the lack of communication or convenience. Customer service is lacking. They received 2 stars because the vehicle i requested was available. read more

I reserved a car 2 days ahead and my reservation confirmed but when I arrived no vehicles available after we waited 45 minutes to be waited on. Does no good to reserve ahead of time read more

Gave my daughter a rental that reeked of cigarette smoke. When she complained, they didn't seem to care and told her she could just spray whatever she wanted in the car to help with the odor. There were about 2 dozen other cars on the lot but didn't offer to switch out her car, told her instead to drive to the airport location to request a replacement. Very poor customer service, very stressful. Odors and other contaminants should be dealt with before renting to someone! read more

Why I will NEVER try and rent from Hertz again. I arrived at the Birmingham airport and was told they cancelled all reservations that were not prepaid. I had reserved with a credit card, input my drivers license with photo the day before. You left me stranded and for this I will absolutely tell my company and everyone who will listen to never rent from Hertz again read more

Reservation made to 5.00PM I called the location for address and hours of operations stated 7.30-6.00 went there with uber 5.15PM location closed at 5.00 called "customer service " they were happy to change the location to an other that's open , instead of $170, no $377. now sitting here trying to figure something out. Never ever again Hertz. thanks read more

Very slow and seems inefficient. The car we received was shaky on the highway and definitely not cleaned. If you can go to another Hertz... I'd recommend you do that read more

I placed a reservation online at this location for an economy car--my work commute ranges from 40 minutes to 2 hours and I needed something with higher MPG. No one bothered to call me and let me know that they only had SUVs prior to showing up. The lady at the front desk was unfriendly and got snippy with me when I asked about other rental companies that might have what I'm looking for (serious question, I worked the next day and had no vehicle). I was then charged a "no-show" fee the following week. Just a friendly reminder that Enterprise is down the road. read more

Can I give 0 stars? Everyone I've spoke to about this location hates it. They don't pick up the front office phone unless you call their corporate headquarters, and they are rude. (She thought she had me on hold, but I could hear her talking badly about me). Guess I'm not their favorite customer... read more

Booked a car for business and showed up on ontime and now they are saying they don't have the car. Supposedly put me on waitlist but will not make my appointments ontime read more

Zero stars. Fraudulent business practices. Refused the "only" car they had on site because it didn't have collision indicators. Their solution was for me to drive the car to the Atlanta airport and ask for an upgrade there. Said this didn't work for me and asked for a zero dollar receipt -- they said they were unable to provide since a manager would have to void the charges. Wouldn't check the car back in. I called an Uber to get home. Imagine my surprise when J ended up with a one-day charge on my credit card. Went out to hertz to see my receipt -- the car was checked back in the minute after my Uber picked me up, reporting I had driven two miles (I never left the lot). Corporate refunded the charges but WOW. Never again. read more

So..... I was laughed at by the outside counter since I was not a club member I needed to go inside...... random location between garage and airport. I wasn't the only costumer to miss the sign..... Then the customer agent rep never gave me eye contact. I've been trying to get my rental now for over one hour. Myself and many other customers are waiting....... Won't use hertz again read more

I booked my car a week in advance. The day of me picking the car up I was sent a text stating that the location had no other cars available for pickup. In order for me to get a car I would have to rebook at another location and pay all the fees at higher price. I honestly will never deal with this company ever again. The unprofessionalism was a complete turn off. Don't rent from here read more

We will never be using Hertz again. We had an emergency situation and it happened on a Saturday but there office is closed by midday on a Saturday and all day Sunday (of course you'd have your offices closed on two of the busiest travel days). We were told to get keys from the branch location on the Monday morning and that we couldnt be helped until then. This caused us to have to change flights as we were flying out Monday morning. When we called first thing on Monday we were told that we couldn't have keys brought to us that day because the spares were in London! I could keep going on but we could t understand how a large company such as Hertz could offer no emergency assistance and had offices closed during peak times now that travel has picked up again post covid. We will never be using their services again. read more

This is the worse experience I ever had in my life. This is my first and last time using this Company. I bought everything I needed for a trip to Florida and because of this company's lack of professionalism I lost my money( bought tickets )/time ( had my reservation at 10:30a.m pull up no cars available-same Bs y'all keep seeing in the other comments/reviews. A Ladie at the desk told me to wait another 1-1/2hrs and then she gonna give me a call, so I did and she never called so I called -still no cars available, not my car nor other cars in the lot. Just to show you the extreme of the unprofessionalism of this location/company, they don't even give you the option to upgrade to another car... Oh I even called around 3:30p.m and you're already guess it...so never again. My problem is how you're going to let people book a car you don't have, not even a back up car for disaster like this. C'mon! Enterprise was always my go to I don't know what got into me! I definitely learn my lesson tho. Yeah that 1.5* in Yelp is really matching with this kind of service. read more

Worst car rental location ever, like the other one stars: reserved a car for work, no car when I showed up. Incurred over $600 in taxi and Uber costs. Reporting this to my employers travel agent to get Hertz and Birmingham removed from our employee's available options. read more

This is horrible it's taking 2 hours to get a car. There is no air conditioning and is hot asf.

Would give less than one star if I could. Reserved a car online the night before for a one way trip. Checked in online and plugged in credentials and payment morning of based on the text I received. Show up, sit around for a few minutes while all the employees cut up and ignore me. Finally get called to counter, starts looking for a suitable vehicle and what I assume is the manager (and I use this term loosely) of some sort, walks by and says "oh, no we ain't got no one ways, nuh-uh, nope." And just keeps on about her business. Ol buddy kind of just looks around and says uhh... and eventually says well it seems we don't have anything we can help you out with. Insult to injury, hands me a brochure with a number to call to see if the other location has anything suitable. Ha, okay thanks. Can't get anyone on the phone at the other location. Ask them to cancel the reservation and say they can't. What in the world. Of course the online option to cancel doesn't work so now I'm on the phone on hold for 20 minutes to cancel a reservation simply due to their incompetence. I will never use this location or even Hertz ever again. Completely and totally unprofessional and worthless. read more

Made our reservation weeks in advance, received a confirmation email the night prior, showed up at the appointed time and Bama! "We don't have a car for you" followed by complete silence; you know the "Oh are you still here?" kind of silence. We stood there for a few more minutes while all of the employees made hasty exits from the trailer (yes a trailer) and the remaining two people sat silently or talked to customers on the phone. We did not receive anything; no we are working on getting you a car, no we are sorry, no we are reserving you a car at the rental car company down the street, nada, nothing...zero! I had to ask to be shuttled to the airport to get a car. Even this request was made to feel like I was asking for too much. 20+ years as Hertz Gold and I got nothing. Hertz you will be hearing from me and it won't be pleasant!!! read more

Please heed this warning and STAY AWAY! This is one of those situations where I wish I could give ZERO stars. I reserved a vehicle online a week ago. I called the location directly the day before (yesterday) to confirm they would have a vehicle for me. They looked up my reservation and assured me they would. I tried to call 2xs this morning before boarding my flight and 3xs after my flight landed (before calling an Uber) to confirm again, because I have shown up before to no vehicle, but no one answered. I arrived to a very grumpy and rude agent named, Jason, who should never have been given a job in customer service. I was asked to have a seat. While waiting someone else came in and he helped them prior to me. Well, I say "helped them"...He informed them they had no vehicles and these poor people had pre-paid! He offered them no help or advice. He just said, "We have no cars" and then went back to his computer. So, I stood up and asked if that applied to me as well. He pulled up my reservation (which confused me- no cars means no cars) and said they didn't have a vehicle for me either. Then he said, "We pull from the airport and they're out, so we are out." Then proceeded to look back at his computer. Someone else walked in and said, "Are your phones out? I've been calling and calling." Jason said, "Yes. They've been out for 3 days." I told him that wasn't accurate because I had spoken with someone there yesterday. He rudely said "Well, we are using cell phones, so...." I asked what we are supposed to do for vehicles and he said it wasn't their problem. Absolutely appalled by this entire experience and will not return to ANY Hertz after this. Do better! read more

Walk the 300 extra feet to any other car rental company, crawl if you have to, it will be good for your health. This business behaves in the following dishonorable and likely unlawful ways : They add unauthorized upsell options to your bill They don't allow you to change your "contract" and remove these unauthorized upsell charges without physically going to the rental center. They wouldn't allow you to change your payment card without physically going to the rental center. They wouldn't allow you to split charges across multiple cards. Their charges will hit your bank account as a debit before any other charges for businesses you actually did authorize read more

Website says can rent a Tesla, go through directions, website says have to call the 5th Av s location to rent Tesla, all others can be rented online. So I called, employee said they don't rent Teslas at that location, never have. Have to call airport. Called airport, after numerous calls, finally got someone. She didn't know, waited... she did come back and said they do have a Tesla but they can't rent it there, have to call 800 number. Of course, every call takes you through a menu where they tell you to go online, which only tells you, in this instance, to call. I won't be Hert again. read more

Reserved a car at this location through Expedia several days in advance. When I arrived they had my reservation in hand but said they had no cars. read more

I called and the phone rang for about 5 minutes. It only took me that long to drive over there. When I showed up they did not have a car available. They gave me a 30 minute run around even though my insurance was paying for the rental. Finally, they did pick me up from the body shop and I took delivery of a car. They offered it to me without even washing or vacuuming it out. I told them to clean it up first and then I would take delivery. I have been burned in the past by this location and overcharged by not returning the vehicle with barely more gas than it had. If you give them the key, they will not let you run and put gas in it and come back. ugh. I hope when returning this vehicle, my experience will improve. read more

Such unprofessional service. I called this morning to reserve a car for Friday to drive back to Texas where my father just passed away. Was told to call back in an hour and we will start the reservation process, that it will be fine and I have nothing to worry about. When I called back I get LJ who says that they don't deserve cars. That I have to call the day of and they might have a car. Well I'm needing to pick up car, and hit the road for Texas for my 10 hour drive to make it home for my fathers funeral. When I explained this, I get the generic "I'm sorry" line. But still we can't make a reservation because we won't know till the day if we will have a car. What that tells me is that the employee is to lazy to actually do work and would rather sit with his thumb up his ass than help a customer. read more

This place is a ripoff. We made a reservation weeks ago for a van, and it was confirmed three days ago. We go to pick it up, and it's not available. They made no effort to contact us by phone or email. I learned my lesson. I'll go back to Enterprise and never use Hertz. read more

0 stars is about right. Every time I call, they're out of rental cars. It's like McDonald's running out of food but remaining open. State Farm won't let me rent a car from anywhere else, and I can't get my car fixed until I can rent a car. It's unbelievable. Lol. read more

Absolutely the worst customer service I've ever experienced from Hertz. Made a reservation six weeks ago only to get a phone call one hour before my pick up time to tell me they would have no cars available at all during the day and I would not be able to get a car from Hertz. When I asked what am I supposed to do I have a reservation their response was that's why we are calling you need to call another rental car company. Their attitude is they are doing me a favor and providing great customer service by notifying me one hour in advance when I gave them six weeks notification. I should've paid attention to all the other reviews experiencing the same problem of making a reservation but not getting a car. Do not rent from this location. read more

I was rented a car online that they didn't have in stock. Normally I'd expect someone to be apologetic and work to resolve the issue, don't expect that here if you run into issues! Rather than work to help me find a solution, the staff told me I could call the Hertz 800 number and deal with it on my own. Sat down in a chair in the office and tried to solve the problem while three, presumably able body and minded Hertz employees sat there and did nothing. The most empathetic character in the situation was the dead roach upside down on the carpet in the middle of the room, as I know he too felt the frustration and anger of basically being ignored and watching people not do their jobs. Ended up canceling and walking to Enterprise two blocks away on Fourth S where the experience was miles better. read more

This was the worst rental experience I have ever had in my 10 years of renting vehicles. One of the representatives advised me I would have the vehicle that I originally planned to get and they had to pick it up from a corporate location. So I get to the location to try and rent my vehicle and there was no vehicles available so the representative lied to me an did not try to accommodate me finding the vehicle that I needed for my friends an I. I had to settle for a smaller car that did not fit all of our things comfortably which made for an unenjoyable ride. I would have more respect for this location if they would not have lied to me stating that they were going to get my vehicle from a corporate location. ****Avoid this location at all calls unprofessional representatives.**** read more

If I could give NO stars I would. People were rude deceiving and VERY unprofessional. I was greeted when I came in but everyone seemed busy and it was no one in there besides me since I came 15 min after they opened. On lady asks me what knees then starts to text in her phone in my face. So another person answered my questions however they gave me the run around NEVER WILL I EVER GO HERE AGAIN read more

Wouldn't honor the class of car I had reserved, then lied to my face and tried to tell me that the three brand new suburbans and Tahoes were "employee vehicles". Find it hard to believe the guys who work there all have $70k cars. Just tell the truth, pathetic way to treat a frequent Hertz renter who is in the Presidents club. read more

This is the first review I've ever written in my life but I just had to submit one for my horrible experience. Getting this location on the phone was a hassle and the poor communication resulted in me not even being able to rent a car. read more

I would give zero stars if I could. Please save your time and rent from a different location or company. This location's staff is a sorry excuse for customer service. Higher level management will do their best to keep customers happy, but the front desk reps are awful, rude, and temperamental. We had to swap two cars that reeked of cigarette smoke plus another one that had stains in the backseat. One front desk rep has the mentality of "[you] the customer is always wrong" and will incessantly roll her eyes, scoff, and interrupt you if you try to raise a point. (Her name started with an S -- Shandriana, Shaundra...) I've never experienced a worse case of unprofessionalism from other car rental services. Most cars on this lot are dented up or scratched, so avoid this location if you're looking for something nice to drive around while your car is getting serviced or for your weekend getaway or whatnot. Plus, their phone lines are always down. read more

I'm slightly surprised at the service given to me when I came to this place. So, I showed up indicating I had a reservation for a vehicle. The lady looking up at me with a surprised look and said: "you have a reservation?". My response naturally was: "yes". As I proceeded to pull out my reservation I was, say stopped me and indicated she could pull it up. As she searched for the vehicle information in the system she noted that she couldn't believe the system let me put in an order. Now a bit confused, she proceeded to ask for my license and credit card. No questions were asked as she walked out. I'm guessing she went to get the vehicle. As the vehicle arrived, I wanted to do a quick inspection. The lady again noted that she had already reviewed the vehicle, and this was not necessary. As I have been burned in the past, I disagreed with her. Once I signed, she just walked away. I'm not very happy with this location. read more

My review is for Hertz Rent a Car on East Sahara in Las Vegas Nevada 89121 The manager there is named Erica. Several times car control does not inform or provide the type of car/truck I am reserving I.E convertible/Full size truck. Erica scrambles to get me what I reserved in a reasonable amount of time and ALWAYS throws me a BONE...Either an upgrade/ gas etc. She tries her best and has to correct the mistakes made by others who are NOT doing their jobs and supporting her.(car control) read more

Do not use!!! The driver was an hour late to pick me up. Very unprofessional and unfriendly.

Can't say enough about this location! It's small and very reasonably priced compared to the other places in the area. They have decent hours too and will pick you up and drop you off in the downtown Birmingham area. Very friendly! Will use them again in the future. read more

DO NOT USE!!!! I REPEAT....DO NOT USE!!!! Very unprofessional. The staff is rude and they do not know what they are doing. Could not answer any of my questions. I felt like I was dealing with hustlers! read more

I have mixed reviews about this location. My initial reaction to them was a poor rating because their over the phone customer service skills were unfavorable. I needed a car replacement rental and I was told to call back several times as there were no vehicles on the lot. I was given the run around for an entire day...with a reservation in the system might I add. I could not quite understand the purpose of having a reservation if it did not make your request a priority or important. I am a patient person, but I don't like feeling as if I am being misled or evaded after doing as requested by calling back as I was told to do. After getting the run around from them, I called another location where the rep was very helpful to my cause. She aided my request more so than anyone had done at this location. I explained the situation to her as I had done to the others previously but her willingness to help far exceeded anything I had experienced prior too our encounter. I was instructed to call back to the above listed location again, and was informed my rental would be ready the following day but that it needed to be serviced as it had "just" been returned back to the lot. So I agreed and proceeded to go to the location the next day, upon arrival through the door that CHIMES, no one was at the desk. ALL office doors were open and I would assume since the chimes are for notification purposes of someone's arrival that I would be greeted. My assumptions were wrong...I politely stood there for a while until I greeted the open space and then someone came to assist me. This is where customer service gets better and all is not lost... The manager, Brandon Moore was the redemptive factor for the rental experience. He was professional, friendly and personable. All of this was unexpected due to the service of yesterday and upon entry into the location but I digress. He proceeded to handle my request effortlessly and efficiently. The car that was supposedly "serviced" specifically for my usage was low on gas (didn't understand this if it was a designated vehicle) but Mr. Moore used his managerial free will to upgrade the vehicle with one that was slightly larger and nicer than what I was originally assigned. This may not seem like a big deal but after feeling lied to and mislead, this was a welcomed appreciation of someone seemingly trying to remedy the situation. This one act of good customer service made what start out as a horrible experience, a better and tolerable experience for me. Mr. Moore's actions alone are what enabled me to improve my overall rating. Working with the public is never easy, I understand this as I do it daily... but good customer service... (you feel in the blank) read more