I was having issues with my Town & Country fireplace and had called several shops with no luck --…read moreno one could help. Then I called Anderson Fireplace and everything changed. I spoke with Jamie, who spent over 20 minutes on the phone patiently troubleshooting and walking me through potential fixes. Thanks to her guidance, we were able to get the fireplace working again. I'm so grateful for her time, expertise, and kindness. It's rare to find that level of customer care these days. Highly recommend Anderson Fireplace -- and especially Jamie!

Anderson Fireplace installed two gas fireplaces as part of a recent home renovation. It was an…read moreexcellent experience. We looked at several fireplace companies on the South Shore, but Anderson beat them all on customer service and value. We went to the store and viewed their variety of fireplaces. Jamie Anderson was very helpful. Then she came to the house to measure the fireplaces. She made us a great proposal that included everything that we wanted, at a reasonable price. Once the propane lines and electric wiring were in place, the technician, who also was very informative, came and installed the fireplaces. They are beautiful and we enjoy our time in the morning with coffee and in the evening with wine in front of a fire.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

great guys to work with and reasonable price and professional work thank to mark and he's teamread more

From the owner: Chimney Rebuilds &…read morerepairs Basement Waterproofing Foundation repair New roof & repairs New sidewalk New Steps & repairs New Patios & repairs Repointing Exterior Painting power washing & seal coating concrete & stucco All work

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

I have had a gas fireplace in my house for 10 years. It has not worked correctly for 6 of them. I…read morehave had two other companies come in to fix it and neither were successful. I was told I needed to buy a new unit $$$. Mazzini came in and found the problem and wouldn't charge me until they fixed it! I really appreciate their service and integrity.

I found these guys on Super Pages looking for a fire place for my addition, I decided to go into…read morethe store and met with the owner/sales guy Mike. He was very helpful from the start and knowledgeable about all his products. He helped me pick out the best fire place for my house. It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get! I didn't think I would use it as much as I do either, thanks Mike

Don't know anything about chimneys but I called Four Seasons just based upon quick Google search…read more Their reception was extremely helpful and booked us ASAP despite giving her vague directions on what I was looking for. Two gentlemen came by exactly on time, assessed the chimney and told us what we needed immediately vs what could wait. I called reception again and she squeezed me in again despite having almost no schedule room. Same two guys came by, explained everything in detail, extremely helpful, and planned to meet again next year to finish work. Incredible service, friendly people, would recommend 100 out of 100 times. If you're like me and no knowing about this part of your house, this company has your back and we'll guide you whole way.

They were great! They set up tarps to keep my floors clean and even wore masks in the house. I…read moreoriginally asked to have my two flue's cleaned, but upon inspection they said my second flue was super clean already and didn't need a sweep, so the price was half of what I expected! Will call them next year for another sweep.