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    New England Hearth and Home

    3.0 (30 reviews)
    Closed • 10:30 am - 6:00 pm

    Services - New England Hearth and Home

    Fireplace cleaning

    New England Hearth and Home Photos

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    JB was awesome! Super helpful! Great experience while dealing with them regarding swingsets.

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    Ask the Community - New England Hearth and Home

    Review Highlights - New England Hearth and Home

    “About a year later the blower motor for the unit went, and again - Larry resolved my issue with no headache at all.”

    Mentioned in 9 reviews

    Read more highlights

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    Commonwealth Fireplace & Grill Shop - Custom Glass Door

    Commonwealth Fireplace & Grill Shop

    (51 reviews)

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    The short version is: good price, excellent customer service…read more Longer version: I'd been shopping around for a wood stove and 3 gas fireplaces for a my home that's been going through renovation - I'd talked to 2 or 3 fireplace and chimney companies and they'd given me quotes that seemed a little high. I was eventually connected with Commonwealth Fireplace through a store in Chelmsford - they couldn't come to my town, but Commonwealth might. "Talk to Bruce", they said. I went to the show room, talked to Bruce, and he gave me a quote for 3 gas fireplaces and a wood stove. I also talked to him about doing something with my fifth chimney - putting in a liner, which is not something that they do. He said that maybe they could help with that. The price he gave me was significantly better than the prices I'd been given. Fast forward a couple of weeks, we've settled on the specific models, got everything sorted out. And here's the important thing - the price didn't change. There were no surprise hidden costs, no bullshit. We add in some custom backplates, they agree to install the liner. No sudden upcharge. I've done a lot of renovation, and that rarely happens. They find a cherry picker to rent for $600/day. The connect me with plumbers who are fireplace experts, who are way cheaper than my other plumber quotes. Everything gets installed. Mike, the installer, spends a bunch of time explaining the best way to run a wood stove so that creosote doesn't build up, etc. Then a week or so later, I notice that one of the fireplaces isn't quite centered in the fireplace, so I email Bruce. Within a week Mike is back out, centers the fireplaces, makes everything perfect. And now a year later, I used my wood stove all the time, the gas fireplaces are a joy. Commonwealth fireplace has been the best customer experience in many years of renovating houses. I cannot recommend them enough.

    Buyers Beware, poor communication, bad customer service. The pipe they installed is breaking the…read morehousing they made and is not completely attached to my wall. After numerous tried to get them to complete and correct the problem there has been no communication. stay away from this company!

    Boston Fine Home Details

    Boston Fine Home Details

    (2 reviews)

    We have just had a gas fireplace insert installed through Boston Fine Home Details in Newton, MA…read more Susan Grabowsky, Project Manager, has worked with us every step of the way giving us suggestions and explaining the whole process including how the system works. She is very knowledgeable and follows up quickly on any questions or concerns. It was so easy to work with her. Tom from the Service Dept. which is located at Brassworks Fine Home Details, their Providence office, installed the unit and was very helpful explaining everything to us. They will do a yearly servicing of this unit. We had not been able to use our wood burning fireplace since our stone fireplace has an oversized arch which caused the smoke to come into the living room rather than go up the flue. It was suggested to us that inserting a gas fireplace insert would solve the problem and allow us to have an actual fire. It works with a remote so one button turns it on and off. There is no longer any wood that needs to be brought in and it is clean. There are controls on the remote to make the temperature in the room stay constant or if you want the fire to stay on you can manually set it to just burn until you want to stop it or it gets too hot in the room. You can adjust the flame, fan and lights. The "wood" pieces are ceramic made to look exactly like wood that has been tinged a little and there are embers in the bottom. The scene is so realistic! The heat warms the room and there is a backup pack you can plug in in case you lose your power and need some heat from the fireplace. It looks beautiful and adds a lot to your room. The only thing missing was the smell of a fire burning but we have gotten a candle from Yankee Candle (also at Bed Bath and Beyond) which smells like a fireplace and crackles. We advise using the plumber Boston Fine Home Details recommends for the gas line to be run - Paul DeVito. He and his son, Kyle, only work on this type of plumbing work and are excellent. Boston Fine Home Details works with Best Chimney Services in Dedham to help install the gas flue down the chimney. You also need to add in this cost for the gas line, an electrician's fee to insert an outlet in the fireplace and Best Chimney's fees to your total cost. Susan Grabowsky can inform you of general costs for these different businesses and recommendations of reliable people. One tip is to allow for several days to air out your house because you need to light the fire and open the windows (close door of room if you can) to allow for the materials used in the production of the unit to burn off. We highly recommend Boston Fine Home Details and the associated businesses listed above. You will love your new fireplace! A picture is attached.

    Great experience here ordering hardware for our kitchen. Susan was so helpful and knowledgeable in…read morehelping us select our hardware. We were on a timeline for our kitchen but she kept us well informed and called us back promptly and updating us on when ever would arrive. Thanks

    Hearthside Fireplace and Patio

    Hearthside Fireplace and Patio

    (27 reviews)

    $$

    I first found out about Hearthside Fireplace & Patio on Facebook in April of 2020. I was interested…read morein one of their Caldera Hot Tubs display models that they were selling at the time. I talked to Sean and he answered all of the questions that I had before I decided to go to their showroom to look at it in person. I stopped by the Holliston store after work in April and I was impressed by every employee in the store practicing social distancing, wearing masks, etc. during the peak of COVID-19. I looked at the hot tub in person and it was everything that I was told it was before I got there. The salesperson was very friendly and answered all of my questions that I had about the Caldera Spas. The salesperson was not pushy at all. I ended up purchasing the same display model a few days later. Josh came to my house to perform a pre-delivery site survey and drop off the electrical service panel a few days after that. A couple of weeks later, the Hearthside Service team came to delivery my new hot tub and install all of the accessories on it. They were all very friendly and cleaned up after themselves prior to leaving. I have had a very positive experience with the purchase and delivery of my new Caldera Spa and highly recommend Hearthside Fireplace & Patio! I can also highly recommend the Service Team over at Hearthside as well. I have had a couple of issues with the my new spa, but that was to be expected as it was a display model and a couple of years old. The technician that comes here is very friendly and always leaves everything exactly as he found it and cleans up prior to leaving. I recently had an issue with the Topside Control Panel on my hot tub which was causing the hot tub to shutdown and the temperature has been below freezing. The heater was unable to operate due to the faulty control panel and I was worried that the water inside of the hot tub and plumbing would freeze leading to more problems. Hearthside was able to get a technician in within the same week to figure out what was causing the issue and what they needed to order. Hearthside then ordered the part and was back here to replace it only a couple of business days later. The hot tub is now good as new. I am very impressed with their service and response. Hearthside was able to expedite the shipping on the new part that I needed even during the COVID-19 pandemic and they were also able to get the technician back here to replace it as soon as it came in. When you are purchasing a new hot tub/spa you want to make sure that the dealer is going to service it after you purchase it as they are the ones that honor the manufacturer's warranty. I can safely say that Hearthside will service your hot tub and honor the manufacturer's warranty if needed. If you're looking for a new hot tub, I would not hesitate to checkout a Caldera Spa at any of Hearthside's locations!

    They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

    New England Hearth and Home - fireplace - Updated September 2026

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