I had three substantial pieces of awning to replace. The crew did it in an hour and a half. They're…read morebeautiful. They were courteous, prompt for the appointment, and they checked twice to make sure each awning worked perfectly. I did have some trouble picking the fabric - just because there was a great selection. I ended up with a winner. I'm very pleased with the original salesman to the install crew, and the product.

We had our awnings recovered last week and we LOVE them. They responded quickly to our request for…read morean estimate, and gave us a great price. The installation team was professional, friendly and left the worksite clean. They cleaned and "tuned up" our existing hardware and made sure the motor on the retractable awning was working properly. We couldn't be happier!

Just had new patio completed from Patio Guy and could not be happier. From start to finish Adam,…read moreBrody and team were tremendous! Online quote was simple and easy to follow. Adam came down next day for a detailed quote and Brody and team build new patio up in less than two days a couple weeks later. Would have been one day but they had to remove my old leaking patio otherwise it would have been one day job. 40 ft × 11 ft are dimensions for new patio which adds significant amount of usable patio space for us. Only regret is that I didn't do this years ago. Price, professionalism, communication, demo, build and clean up were all amazing. Highly recommended and would absolutely use again.

The service and quality was great! This crew was very professional and completed their job in a…read moretimely manner.

I use this company. They have the best customer service. They're always on time. They are quick…read morevery reasonable price. I'll recommend it.

We recently had an amazing experience with Where Shade Is Made in Anaheim and I wanted to share…read more A couple of years ago we had awnings installed by another company. During the recent windstorm we forgot to retract the awning and it was damaged. I first called the original installer, and unfortunately the experience was very disappointing. The first thing they told us was that the damage wouldn't be covered because we didn't retract it during the wind storm, and the customer service was extremely rude. It also reminded me how difficult it was working with them in the first place, they gave us the runaround for almost 6 months before the original installation. After that, I reached out to Where Shade Is Made, and the difference was night and day. I spoke directly with the owner, who assured me I would get a call Monday morning to schedule the repair. Sure enough, Monday morning I received a call from Jimmy their GM, and from that point on everything was smooth and professional. By the very next day our shade was repaired and working perfectly again. Even better, Jimmy let us know that the repair didn't require as much work as originally expected, which actually made the final cost lower than the quote. That kind of honesty and customer service is rare these days. Thank you Where Shade Is Made for the amazing service. I truly appreciate the professionalism and quick turnaround. I would absolutely recommend them to all my friends and family.

I had an excellent experience with this awning company from start to finish. They installed a shade…read morecover for my gazebo, and the quality of their work exceeded my expectations. The team arrived on time, was professional, courteous, and paid close attention to every detail. The installation was clean, precise, and completed exactly as promised. My gazebo is now much more comfortable during hot afternoons, and the new shade looks fantastic. The craftsmanship is outstanding, and they left the work area spotless when they finished. If you are looking for a reliable company that delivers quality workmanship and outstanding customer service, I highly recommend them. I would definitely use their services again.

I am very satisfied with my awning installation for our kitchen popout. First, Mike B. Was a great…read moreand extremely knowledgeable representative for AC. He was very clear and concise and had great answers to questions or provided access to things that weren't clear. He obviously had a lot of experience and was able to help hone in on the right solution for what we needed. The installation was really quick and the installers were polite and cleaned as they went along - very conscientious about doing good work. This was very meaningful and made a big difference to set AC apart. The only less that optimal things I would say Is that it took a very long time from order to installation and there was very little follow up after the order was placed - I had to call to get an update status and coordinate scheduling. Although not a deal breaker, I would have loved just a bit more info for planning etc. Finally - as with everything that is actually good quality, the cost was not super low. This is expected and if you can get good quality work for a bit higher price... well this is worth it in my opinion. Thank you AC!

Update: Daniel arrived early and got right to work! They…read moreanticipated a three hour install but it was only an hour and a half or so. They did a great job with install and clean up and I'm really excited to be able to use my retractable screen! So far, yes! Today's install day. I will post after pictures when they're done and update my review.

I actually shopped around quite a bit before choosing them, and I'm really glad I did. Their…read morepricing was fair, but more importantly they were the most responsive and easy to work with from the start. I reached out about an awning for our patio and they got back to me quickly, answered all my questions, and didn't try to upsell me at all. Really nice selection to choose from too. The install was smooth, they showed up on time, and cleaned everything up after. Totally recommend these guys!

This company is amazing super professional courteous all the way down to the installation of Mr…read more Mike as well as his colleague they were very informative and explained each process during the installation on behalf of Hanger Family we want to thank you for the incredible awnings. Esta compañía es asombrosa, súper profesional, cortés hasta la instalación del Sr. Mike, así como su colega. Fueron muy informativos y explicaron cada proceso durante la instalación en nombre de Lamar y Michelle Hanger. Queremos agradecerles los increíbles toldos. .

Extremely Disappointed - Warranty Ignored Despite Multiple Follow-Ups…read more I'm genuinely disappointed that I have to leave this review just to try and get a response. In 2023, I purchased a large custom awning for my backyard, paying over $13,000. I was told it came with a warranty, which was one of the main reasons I chose this company. In April 2024, I noticed one of the corners had started tearing. I called the company immediately. The receptionist, Pam, mentioned she was retiring and gave me John's direct number. When I spoke with John, he said he needed to verify my warranty. A few days later, he confirmed it and told me that Brian would be contacting me to take care of the issue. I spoke with Brian on May 6 and even included a screenshot of our conversation. Since then, I've followed up multiple times via phone and text. He promised to schedule a tarp pickup--but never showed up. No updates, no calls back. Completely unreliable. As a repeat customer--having purchased not one but two awnings from this company--I expected better. The quality of their work is good, but that means nothing if they disappear the moment you need warranty support. If you're considering working with this company, be warned: they may deliver a great product, but if something goes wrong, you're on your own. The lack of communication and accountability is incredibly frustrating and unprofessional. I truly hope this review gets their attention, because I'd still like to see this handled the right way. If the company makes this right, I will gladly remove this review. But as of now, I cannot recommend them.

I had a great experience working with Excellence Awning. Communication was fast and clear from the…read morestart, and they were able to schedule and complete the work much quicker than I expected. They were patient in answering questions and explaining options, and the installation itself was smooth and well organized. The crew was professional, respectful, and clearly experienced. Everything was installed cleanly and looks great. Overall, I'm very pleased with both the service and the final result. It's refreshing to work with a company that's reliable, fair, and takes pride in their work. I would definitely recommend Excellence Awning to anyone considering a new awning.

Excellence Awning truly lives up to their name. I did quite a bit of research before calling them…read moreand I am very happy with the results. From the very beginning, they were extremely responsive and communicative, with a turnaround time that was impressively fast. I spoke with several other awning vendors for comparison, and Excellence Awning was very reasonably priced without compromising quality. They took the time to answer all of my questions clearly and professionally, which made the entire process feel easy and stress-free. During installation, the team was punctual, courteous, and highly professional. Everything was done efficiently and with great attention to detail. The end result looks fantastic, and I couldn't be happier with the awning. It's clear they care about both their work and their customers. I highly recommend Excellence Awning to anyone looking for quality, professionalism, and great value.

Update: Shortly after my review where I gave them 1 star they came out and repaired the spot on…read moreroof of patio cover that was causing the leak. It has rained since and it no longer leaks. I appreciate the fact that they came and did the repair. Still happy with the overall look of patio cover.

Since my last update the team at Valley Patios - Palm Desert, which is their corporate location,…read morehas sent teams out multiple times to review and correct all of our issues. Following the recent rain storms we no longer experience any leaks, our electrical concern has been resolved, and better sealant has been applied to correct the wet wall concern. Tammy & Andy were exceptionally helpful and communicative throughout the repairs and I can at last say that we are satisfied with our purchase.