I'm new to the area and was looking for a dealership to work with. So I called attempted to make a service appt and got the run around from a service advisor named Steven. He had no interest in servicing my car or my business for that matter and made that very clear with his impatient and poor attitude. If this is how they treat potential customers then proceed with caution if you let them work on your vehicle. read more

Absolutely and extremely disappointed with the way Griffith Ford has treated me. Save urself the headache, time, money and energy and just come to ties with ur Ford. U will never get anything done thru them, they will just keep on adding and ull never see any progress or valued customer service. Never again will I purchase another ford. Nor will I ever again return to their dealership upon needed assistance. Customer service experience for over 8years and I have went above an beyond for ppl spending not even a fraction of what I have spent, all to get poor poor service from Griffith Ford. read more

Griffith Ford Seguin - My mileage in and out, simple error like that being done, then you can only imagine what's going on in the shop itself. - Car Dealers Near Me - Seguin, Texas

This is my 4th purchase from Griffith Ford. What can I say? They are awesome. Their attention to detail and service after the sale is hands down the best around. My recent purchase was a 2015 F150 (which I love). My salesman Chris took us through the truck step by step explaining every detail. Their finance manager Craig Payne gave us great trade in value on our 2011 F150. He worked really hard to get us the best financing available. He walked us through the entire financial process making sure we were totally satisfied and understood every aspect of the process. As the current owner of a 2015 F150, 2012 Mustang and a 2012 Focus I am constantly bringing my vehicles in for general maintenance such as oil changes. What can I say Griffith Fords service department is as wonderful as their sales department. I'm always met by a smiling face as I pull up. I'm always invited to sit in their waiting area and to help myself to the complimentary coffee, sodas and bottle water. The plush seats and cable TV make it hard to leave. I live in New Braunfels where there is a Ford dealership but I choose to make the 15 mile drive to do business with Griffith Ford in Seguin. It's safe to say that when I'm ready for my next new car it will be a Ford and I will purchase it at Griffith Ford Seguin. read more

If you are in the market to buy a new car, you need to check this place out. I recently purchased a new Ford Transit Connect from them. I showed up about an hour before they closed and they stayed well passed closing so I could drive it home that day. Super nice and very professional, will definitely go there first for my next new car. read more

We were traveling in Texas and suddenly our truck had big problems. We were able to limp into Griffith Ford and they found the problem quickly and had us back on the road in a couple of hours! Great service for out of town travelers!!!!! read more

I have been a ford man all my life and have purchased a ton of them...with that said, I've sat through hours of BS and "let me go ask my boss" scenario at other dealerships.We have found a home went it comes to trading cars and trucks. This is the 3rd vehicle we have purchased here. We live in Helotes, Texas and make the one hour drive to see Mike M (sales manager) in Seguin!! We pass up 10/15 ford dealerships to get to Griffith Ford !! A true testament of "CAN DO ATTITUDE" We couldn't ask for a better experience!! p.s. Mike, likes small kittens if your in the area bring him one or two !! C. Hooper read more

Very bad experience trying to purchase a used vehicle. Vehicle advertised for $12,995. Discussed price with salesman, drove vehicle, discussed price again and decided to buy. While waiting on paperwork salesman came back and said "sorry price is wrong, it's 14,995". they refused to honor listed, advertised, and discussed price. BEWARE, DO NOT BUY HERE. read more

Called yesterday to ask if they had fuses I needed. I spoke to Matthew and he didn't offer to look up the fuses I needed. I thought that wasn't really bad customer service so I called back. When I called back I received an attitude from him again. He stated " I am like a pharmacist NOT a doctor" I was over the moon frustrated! I was not asking him to walk me through fixing my truck I just needed to see if they had 3 fuses I need. Can't imagine if I had a real issue how he would have spoke to me. Small town dealerships are supposed to be better than the city, but not here. read more

We needed a new truck and went to Griffith Ford in Seguin. Dakota was our salesman. He was very professional and knowledgable. He listened and made notes of our 'must' haves and 'wish' lists. He understands budget constraints and didn't try to upsell us. We left at the end of the day with a beautiful Ford (used) truck that exceeded our expectations. All of the staff was professional and friendly. Great experience. Thank you all for taking the 'stress' out of a very stressful time. I work out of my truck it is a HUGE part of my real estate business. I cannot say enough great things about Dakota and the Griffith Team making this a very positive experience. read more

I took my Mustang in for service and left with a new truck (and the Mustang). I really wasn't looking to buy a new truck right away but as I was looking at the window sticker of a new Ranger, Madison, the showroom salesperson, asked if I had any questions - which I did - and she was able to answer all of them, and offer some great help in locating a new truck. As I was not prepared with the vehicle I had planned to trade, Madison went with me to my house and helped me get the trade vehicle and was able to get the truck I wanted that same day! Oscar, the finance guy was able to get me a great rate, and the payment I wanted so the entire day was fantastic! Steven in Service, got me back in my Mustang and Madison and Oscar got me in a new red Ranger! A great dealership and super helpful team! Thanks Griffith Ford! read more

Thank you Duane for helping me purchase a new truck you went out of the way to make everything work

do not go here people not worth your time, this is the worst dealership ive been too, they will run your credit without your consent and without any paperwork, manager knew i didn't qualify and he still ran my credit, when i confronted him he said you can dispute it....well good luck doing that credit bureaus will not accept disputes on hard inquiries even if you tell them they were done without your consent.......bad customer service ever, 0 communication and they dont care about selling you a vehicle they must get paid by how many reports they run... read more

Take your car somewhere else for repairs, they tried to charge my wife 600$ to change a headlight which they didn't have in stock. I got one at O'Rileys and installed it in ten minutes. It's a shame when dealerships try to take advantage of people. read more

Definitely a bait and switch dealership. Had an appointment to test drive a vehicle. They called us the morning of the test drive to confirm we were still coming and would have the vehicle ready. Got there and it wasn't the same vehicle. Totally different color too. Told us they sold the vehicle the night before. We drove 100 miles to see this truck. Had they not had called us to confirm apt we probably would have just said okay and left. But they called us when they knew the vehicle we requested was gone. Salesman (Dakota) tried to pull it off as he was off that day and didn't know it sold. But yet he had another ready to test drive. There are plenty good dealerships out there with respect for the customer. read more

This was by far one of the most pleasant and quickest vehicle purchases I have ever made. The sales staff did not aurgue with me and "tell me what I wanted" they got me the exact truck I asked for at a remarkable price and gave me what I asked for my trade. i couldnt have asked for a better experience. Griffith Ford in Seguin has just made a customer for life! read more

Having visited several dealerships over the last few months and wasting all day only to be told nothing could be done when I was contacted by Nora I was very up front with what exactly I needed and how it needed to be done. She was very service oriented and almost all the paperwork was done prior to my appt on 7/18. I arrived late due to a previous appt running longer than expected and got to the dealership at 5pm. She gave me to Steven and we quickly found a vehicle I liked then Chris came in for financials and by 7:30pm I was driving away in my new car. Went back today for the final signatures and was in and out in no time. I had also referred them to a friend who went this afternoon and same thing 2.5 hours later she was driving away in her new car. I have never had such an amazing interaction at a car dealership and I am very impressed by the overall customer service and attention. I would highly recommend this dealer to anyone looking for a new or used car. read more

I was so blessed and thankful to be given the opportunity to purchase my first vehicle here! The staff were super helpful and caring seeing I was I need of a vehicle and they did everything they could so I could leave with a new car and sure enough I did! For a first time buyer I was completely satisfied with the service and my new vehicle thank you so much! If your in need of a new car or a first time buyer there's no other place to start but here! Ask for Brady!! read more

Purchased a new 2015 f150 recently. Griffith was a great experience. Work with Andrew G and Mike M. They both made everything simple. Felt right at home. Highly recommended! read more

Best vehicle buying experience I've ever had. I'm in North Austin and I saw they had a truck in their inventory I wanted. I talked with the salesman (Andrew) and we quickly got to a very fair deal on the new truck. I liked him because he listened and he wasn't giving me salesman-speak. He is a good guy. I took the short drive down to Seguin yesterday morning and picked up my new truck. The truck was detailed and ready to go. We also worked out a fair deal on my Toyota trade-in. The sales leadership team (Scott & Mike) treated us just like Andrew; very good people at this dealership. I would absolutely buy from them again. If you are in the market for a vehicle you might want to give them a shot. read more

I stopped by on a Saturday to look at a truck I saw online. They got the truck on trade. The truck had just gone through service but still needed to go through detail. I liked the truck and it was priced at a very low price. We talked about monthly payments but it was late on Saturday and the manager wasn't there. They said they would call me to let me know if we could make a deal. They called back to let me know 2 things. 1. The truck was priced wrong, I had a feeling it was, however they still honored the price I saw on the internet. 2. They got within $3.00 of the payment I asked for. Very low pressure buying experience. Andrew and Mike are very professional. read more