**MOVERS BEWARE** Scheduled American Master Movers for a…read moresimple move (apartment items to storage / leather sofa & love seat set to separate residence). Two men showed up on time and promptly began moving. When I made my reservation, I was told all the "services" that were included, with one being that all furniture would be wrapped in blankets for the move. I noticed right away that all furniture was only being wrapped in stretch wrap, not blankets as discussed. I asked why no blankets were being used, they informed me that since I did not elect to purchase the blankets that none would be used. They reassured me that the plastic they were using would be enough protection and I took their word and had them carry on with the loading. Their loading & stacking seemed aggressive (to the point it made me question how well I packed my boxes), but I attributed that to the fact I was being charged hourly and they wanted to move as fast as possible. Once we were complete with loading, they made the short drive to the storage unit. While unloading at the storage unit my headboard (which was not wrapped in a blanket OR plastic) fell in the truck. I was immediately notified and told that American Master Movers would have a "wood technician" come repair the damage in 6+ weeks as this guy is "in high demand". The damage sustained to this piece of furniture is not repairable (see photos) and I asked for the article to be replaced. The lead guy of the move talked with his manager and agreed the item would be replaced. They carried on with the move until all items were in the storage unit. Part of my move included having a power reclining leather sofa & loveseat set taken to a residence instead of in storage. This was no problem for the guys, so they continued to the second drop off location. They were quick with bringing in the loveseat, and after about 30 minutes of waiting for the sofa to come in, I went to the truck to see if they needed any help. They said they were "completing paperwork" but were both looking underneath my sofa which seemed odd. A few minutes later they came in with the sofa and seemed very rushed to leave. We processed the payment, and they were off in a flash. Approximately 2 hours after they leave, I decide to check the sofa & loveseat to confirm the power mechanisms are all correct & functioning. I find the power recline function on the sofa is not working and being to investigate. I check outlets and begin to trace the cords and that is when I found that they ripped the power cords and tried to cover it up and "fix" it with brown packing tape. I immediately called American Master Movers and tried every extension and was sent to voicemail. I left a detailed voicemail explaining the issues that would need resolution (headboard & sofa) but did not get a response back. The next day I sent an email to Cameron at American Master Movers and received a response from "John Hudson" identifying himself as the Assistant Operations Manager, saying that Cameron (who is the General Operations Manager) "is out of the office until further notice" but promised the items I needed resolution on would be resolved. I provided all items he requested (original receipt of the headboard, and my availability to have an electrician come repair the couch). After my prompt response I have not heard anything back from American Master Movers. It has been 45 days since my move, and I have sent 6 follow up emails and left over a dozen voicemails with no response. I am at the point where I must dispute the charges with my credit card due the lack of responsibility taken by American Master Movers.

**UPDATE** DEMAND TO SEE PROPER PERMITTING AND INSURANCE IF YOU USE AMERICAN MASTER MOVERS!! 6…read moreweeks later and we still have not heard ANYTHING from anyone in their company. Filed a complaint with the BBB - and they did not respond to that complaint. Filed a complaint with the PUC and these guys DO NOT HAVE A PERMIT with the PUC (which they are supposed to) - and they were issued a warning. In addition, there is no record that the moving company even has insurance! DO NOT USE AMERICAN MASTER MOVERS. But if you do, demand you see their proper permitting and insurance to operate a moving company!!

At this time I would like to update my complaint against Altitude Movers. As with any company, We…read moreall experience problems from time to time. The company has offered me compensation for my ordeal which I appreciate. Hopefully in the future if I have the need for movers I will consider Altitude Movers.

I called attitude movers Denver to set up an appointment to have packers come to my house. I told…read morethem I needed my kitchen and bedrooms specifically. I got a quote and then paid beforehand to secure the date. I picked them because on their website it says that packing materials are included in the price. On the day they were supposed to come they told me that this was only for labor. Their boss called me and was very rude and accusatory. Denied that it said anything about packing supplies being included in the price (told me I must be looking at an old website -give me a break!!!) and when I told him I wanted my money back he hung up on me. No apologies what so ever and and impossible to talk to - interrupts, talks over, defensive. I would have been way more understanding in this misunderstanding if it hadn't been for his behavior. I did get my money back but now I'm left scrabbling to pack everything. Better communication is needed in the initial phone conversation. That's just basic customer service

This is a group of really hard working young men. They work quickly and carefully making sure…read morenothing is damaged by wrapping and padding. They move quickly and work well as a team, getting me the most for my money (hourly rate). They efficiency moved the contents of my house and delivered items to three different addresses. Everything was delivered perfectly. Nothing was damaged. I highly recommend this group of young bucks who were actually personable, hard-working young men.

I have worked with this company several times over the years. They are always on time, work super…read morehard, and are very friendly and professional. Highly recommend using this company for any of your moving needs.

I have been renting here for a couple years, and it used to be amazing! So amazing that I've told…read moreover a dozen of my colleagues in the trades about it and they started renting there. Unfortunately there is a new woman running the place and she is terrible. The quality of the grounds has been declining since she took over. Large garbage items sit outside of units for days or weeks. The alleys don't get plowed every time it snows , and they stopped putting down salt (both things they did when the other gentleman managed the place), so it gets icy . I have to put my own salt down in front of my unit so I don't slip on ice when I'm trying to get heavy tools and materials before work. The biggest issue is security. One of the gates has been broken and left wide open at all times, for anyone walking down the street to see and come in at any hour. When I asked about this I got rude emails back. When I asked to speak to someone higher up than her, she refused to give me anyone's info.... Who do you talk to about a problem when the problem is the manager? When I mentioned to her that the quality of the facility was declining, she got petty and went back though records to "call me out" on things she perceives as issues. I was told there is a service call in, but the gate is left swung wide open at night, and has been for days, how long does it really take to get a locksmith out???? They make no effort to secure the facility when they are closed. As soon as I have time in my schedule I will be moving to a more secure facility, with friendlier staff. If this is how much this place has declined in just a few months, I don't want to sit around and see how bad it will really get. The owners should really think about finding someone better to manage this facility, especially at the prices they charge.

This place is fantastic so far!! We rented one of the retail locations up front and a storage unit…read moreand they are super clean and well maintained. The grounds are covered with cameras everywhere so we feel our possessions are secured and looked after. Easy access to the highway and shops just up the street for lunch. We're very happy with our choice.

Pardon me for the long review, but I promise it's worth the read. I'll start off by saying I feel…read morefor the moving crew. Two guys in their late 40's and mid 50's showed up in the morning. The first thing I was told is that they finished a move at 2 Am and were exhausted. I went and bought them sodas at their request and showed them the 3 total rooms I needed moved. I did this move with a buddy 2 years ago and was able to knock it out in about 4 hours. I hired movers due to having a fair amount of cleaning To do. I was quoted 6 hours max to complete the job, which was fairly expensive, but I thought was worth it for the sake of not having to do it myself (weird that this is why people pay movers.. I know). The movers worked very slow, which was understandable considering they had 4 hours of sleep. They asked not to work that day but were forced by their boss (Carlos) to take the job, and then told halfway through mine that they had another one to follow. It took about 3 hours to pack up a small van and depart to the new property. I stopped and got the boys lunch to help get their energy levels up. At the new house, these guys were so exhausted that they were carrying one suitcase at a time in a hand while using the handrail on the stairs for support. I felt so bad that I pitched in and started to carry heavy items for them. They would deliberate at the truck for 5 minutes before picking up the next item to carry up. I found out that the older gentleman had thrown out his back the night before (again, Carlos is an asshole but we will get to that) and had a size-able gash in his hand. These guys kept taking break after break, taking long phone calls, to the point where I started getting annoyed (since we were being charged by the hour). I had to leave at the 6 hour mark to head to the old property to clean. When I left, the main mover said they had 30 minutes left Max and had me sign the paperwork. My girlfriend showed up to the house a few hours later with a few additional hours added (they charge 105 an hour) and my bill for a 1 bedroom, kitchen, and living room had cost me $1,000 dollars. I called the company to speak to a manager about possibility of negotiating the price (since I was thinking this would cost about 4-500 bucks) and was then introduced to the famous Carlos. Now to Carlos. This "manager" is one of the most unprofessional people I have dealt with in recent years. I called to have a conversation about the thousand dollar charge and was immediately berated by this man over moving expectations. He first asked why I didn't have my buddies help move since I did it in 3 hours last time. I tried to explain that the whole purpose of hiring movers was to hire professionals who can get the job done efficiently. He did not seem to understand, proceeded to laugh at me and yell over me about how his movers take their time to do the job right( they damaged numerous things in a never lived in house). This mans behind the scenes motto is "since we are slow during Covid, go as slow as you possibly can to milk the customer as long as possible". When I asked him if nine hours was reasonable to move a bedroom, a living room, and a kitchen, his response was that his employees were not slaves... He actually accused me of being a slave driver, despite his employees telling me they have been forced to work 14 days in a row, over 12 hours a day, with no paid holidays and no overtime, telling them they can go find another job if they don't like it. He then accused me of being wasted because I annoyingly explained to him that being a manager requires you to, at the bare minimum, listen to a complaint without interjecting and yelling at the customer. This guy is an absolute joke. I told him fine, I'll eat the cost of the move and would send them a bill for the charges I have for damages to the property. He said he was coming over in the morning to check everything out, in which I replied his incompetent, immature, and rude self was not welcome near my property. His responses were antagonistic, and from what I have read, this is how he deals with literally every complaint customers have. To summarize, the moving guys were very friendly, but as many have stated on these reviews, Carlos is slimy serpent who has no business running a company. This is the last time I will ever trust a recommendation, I will always be reading ahead on yelp to see what I'm getting into. I repeat, DO NOT hire this company if you want a move done efficiently and professionally.

I scheduled a grand piano move for my 87 year old Mother in law for the purpose of a new carpet…read moreinstall. I spoke with the reliable movers coordinator on the phone on 2 different occasions and explained what we needed and what type of piano was to be moved. An 80 year old grand piano. When they showed up to move the piano I heard the supervisor immediately yell out an unprofessional expletive. Completely unacceptable. He proceeded to inform me that the charge for moving the piano would be significantly more than what was quoted over the phone stating that I had requested the move of a much smaller piano. Under duress, we agreed to pay the $350.00 (versus the $215.00 I was quoted twice over the phone). They moved the piano to the garage in 30 minutes. The next day they show up to move the piano back into its original place and proceed to inform my Mother in law that it would cost an additional $350.00 to move it back. I informed them that it was extortion and that they were to immediately leave the house and that I would arrange for another company to finish the job. After 10 minutes, the supervisor called from the vehicle and offered to move the piano into its original place for a "reduced price". I stated that they were to leave once again. After another few minutes he came back and offered to move it back for free "because she's an old lady and they should just finish the job". This company clearly manipulated us to increase the cost of the move and then, when they saw they were dealing with an 87 year old woman by herself, attempted to double the cost. Unacceptable. They did move it back into the house for free but not until I called their bluff and told them to leave. I would never suggest anyone use this company for anything after this experience.

Update to review: After reviewing our full service & experience my husband and I wanted to update…read moreour review to a excellent top notch 5 . To elaborate after analyzing my past experience with movers and for as much as they (Hanna and Derek) provided they truly deserve this rating! Local to Elizabeth & stellar customer service throughout the entire experience! ~~~~~~~~~~~~~~ Great customer service prior to booking & once onsite! Both Hanna and Derek were efficient & worked really well together. The communication & scheduling of this move was super easy via email as I had to reschedule and the accommodated. I also like that they offer check or cash 3-4% discount if you don't use a credit card, which in my case I could not take advantage of as I forgot. I found Careful movers when I asked Yelp for quotes and they were very competitive with their prices & guarantees! I would highly recommend them and use them again! Support local & motivated - top notch businesses is my goal so Im glad I did!!

Hannah & Laura were initially very responsive in quoting and scheduling my sister's recent move…read moreinto a senior living facility. After I agreed to their pricing, I asked Laura if they could move some additional furniture from the bsmt to the patio. She recommended I pay the crew some extra cash to do so, which saved my sister some money and was appreciated. When they were done the crew leader, Raul, gave me the invoice. I paid it immediately along with the extra cash and a tip. I double checked the invoice after the fact and noticed Raul had made an addition mistake and overcharged me. I notified Laura by text, email, and two voice msgs over the next week asking her to refund the overcharge. Laura never responded!! Raul, his assistant, and Mina did a very good job with the move, but Laura's lack of response is rude, inconsiderate, & unprofessional. I wouldn't use them again or recommend them!