Are you afraid you will be taken advantage of by shops like I am?…read moreI went to Lossmans with a scrape on my wheel well. They gave me an estimate for something like $500 (this happened last fall) but then recommended that the scrape was superficial enough that it should be fine with just some touch up paint. They ordered in the touch up paint, painted it for me, and only charged me the cost of the paint! Amazing! My wife also had a significant repair done by Lossmans, and now you cannot tell which side of the car was repaired.

I've gone to Lossman throughout the years a couple times and have always had a great end result…read more This last time really showed how great their customer service was. My car wasn't ready when they said it would be and I really needed it as I drive for a living. They were very apologetic and hooked me up with a free rental. However, I didn't end up needing it! They put in some extra hours and bustled to get me my car 20 minutes before I needed to be on the road! They were incredibly friendly and really went above and beyond! Thanks Lossman Motors!

Sales - Good (See end of review) Finance - Bad (Scam alert)…read more INTEREST SCAM ALERT - People, check the BANK OF AMERICA site for their current auto loan rates before going into this dealership. BOA is consistently among the lowest and a good base-point to use. After running my credit and knowing by buying power (both very strong), I was provided a rate (6.99) that was nearly TWO full points over what BOA was advertising. I inquired with Alex Moore (finance manager) and was told "The rate and payments I sent over are from bank of America. The 5.04 rate on their website is advertised rates as low as. There is a lot that goes into what rate the bank gives you. Examples money down, amount finance, etc." That quote is in writing via text and complete BS. I inquired with BOA directly and applied for a loan, and was instantly approved for the full amount to be financed and their advertised rate. I CALLED BOA to ask why the dealer rate was so high, and was told THE DEALER SHOULD BE SEEING THE SAME RATE that I was approved for on their side, but they were likely adding onto it to receive more money for the dealership. I called out this and was given a rate that was still 1/2 a point higher than BOA. I said I would use BOA and was told they don't accept outside financing ... which is because the dealership is making ridiculous money off customers on the financing side by selecting rates with higher kick-backs to the dealership. THIS SHOULD BE CRIMINAL! Sales side - Good experience. Michelle worked diligently to make sure the vehicle I selected was quickly outfitted with the accessories I wanted to add on. I flew in from out of state and she made sure the final sales portion was quick; I was in and out in 30 minutes, which was wonderful.

*Service Center* We brought a vehicle in for repairs and was given a quote. 30-40 minutes later…read morethey called back and was told the technician began to take the car apart and found broken part and added more to the cost of the repairs. When I questioned how you could give a quote without fully taking the car apart, they said that's normal and they just normally add it to the "insurance" bill, even though we were paying out of pocket. I questioned that maybe the technician could have broken it and why would we be responsible for it. Long story, horrible customer service and unwilling to bend on any pricing or offer any coupons/discounts. They ever push the 3% surcharge for using a credit card back on the customer. If a zero star could have been given, I would have done that.

I worked with Victor, who was simply A-Mazing! He is the reason why I purchased with Park Subaru…read moreand the reason why i'm taking time to write a review. He was very kind and extremely thorough, even to this day. He made my purchase convenient for me and even stayed after close to make sure I knew every detail of my new purchase because he took so much pride in it. After the purchase, things did not change, he is still willing to help and I would highly recommend you go see him! Joi, who was involved with the financing, she was kind, polite and made the paperwork quick and easy. Which doesn't usually happen. Loved it! The service teams flexibility was a life saver, Ben in particular worked on my vehicle to install the auto start and he actually gave me a temporary car to use until it was finished! He did not want to inconvenience my day, which was a pleasant surprise. Keep up the great work team!!

I bought a used 2024 Subaru Crosstrek Premium yesterday and I could not be happier with my car and…read morethe whole experience! David Hooks was amazing - He was really nice, easy going and very genuine. Definitely not the average car salesman! He helped my husband synch my phone while I signed all of the paperwork and got us out of there in under 2hrs! Christine Kicos who did my financing was also great, I really appreciate how well she explained everything. I left feeling really confident about my purchase.

Shawn and Justin are very knowledgeable and on point with getting your car or truck back on the…read moreroad in a timely manner. I cant say enough about them . what we say on my end of town " they are the Bomb" the price is right, my car is tight, and before i bid you goodnight, visit Fast Lanes, that's all i can say, two brothers made my day! and don't forget TYLER!

These guys are the best i dealt with. They care about your vehicle. Great service, these guys are…read morethorough about any issues you have with your vehicle. And it's a friendly atmosphere there. I would recommend them ever time on any situation you have with a vehicle!!

Tried talking to the sales team about working a deal. The sales woman acted like she didn't know…read morethe difference between dealing on Msrp and manufacturers rebates. When I tried to speak to sales management the person answering the phone was very rude and told me it was better if I just blocked her and didn't call back

I was disappointed with the service I didn't receive for my vehicle…read more I asked for new wipers which wasn't done. Also, they told me that the service overdue indicator would reset but didn't. Two minor issues, yes, but I have had been in the hospital, was still recovering, so it was a lot for me. When I called to make the appointment for service, I advised the service department that I had a warranty covering the two damaged tires. It wasn't noted, unbeknownst to me, so when they were updating me on the length of time before completion, and cost, I realized they were charging me for the tires. I told them about the warranty and was told I should have said something about when I dropped it off. They put the blame on me, which I will take part of it, but they should be talking to service for not making note of it. I just won't be back for service.

Klaben Ford has been my family's go to location for buying cars for years now, and even though I…read morenow live in Cleveland, I have returned to Kent to purchase my last two cars from Klaben. The thing that makes the experience so great for me is our salesman, Mike Cooney. Mike treats us like family and I know I won't leave without being well taken care of and with a hug from Mike. He really takes the time to make sure your needs are being met and that you don't feel pressured. I also appreciate that he doesn't speak to me any differently because I am a woman - which hasn't always been my experience at dealerships. Thanks Klaben and Mike for such a stress-free experience!

Even if you have a service contract to get a loaner vehicle while they're working on your car…read morethat's under warranty don't ever set your appointment for 7:00 a.m. their loaner place does not open until 8:00. So if you're a person trying to live a life you have to set for an hour until they get a loner or they offered to drop me off at home where I would have no car at all. I have issues with my age and health I cannot be without a vehicle but Clayton doesn't care about that it's about getting your car in getting it worked on getting it out and saving their money time and trouble.

Extremely helpful and friendly staff. They went above and beyond to help my daughter get her first…read morecar. I would definitely recommend them to anyone who's looking for a good used car!

Just purchased a 2026 Honda Odyssey from Mike Z with Classic. Mike Z was very knowledgable,…read morestraightforward, honest, transparent, patient, and willing to negotiate. One quick phone call, and the car we were interested in was prepared for a test drive before we even arrived. We shopped extensively at nearby Cleveland Honda dealers and experienced frustrating, high-pressure sales techniques. Similarly, we have purchased multiple vehicles over the years, and looking back, my experience buying this Odyssey through Classic was my most favored car buying experience. It is evident that the culture at Classic Honda does not lend itself to those same high-pressure approaches that leave customers feeling exhausted and defeated. If you are even remotely close to Classic, it will be worth your time to drive to Streetsboro and purchase through them. Every step in the car buying process through Classic was painless! Mason, the Business Manager (Finance and Insurance), was also knowledgeable, professional, efficient, and consistent with the low-pressure, no-gimmicks atmosphere at Classic. Seriously, give Classic a call and ask for Mike Z!

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.